This company was brilliant, nothing was too much trouble, the rates were pretty reasonable, and the drivers were friendly and helpful. The redelivery and unload service was magic, it went without a h... See more
Company replied
Location
Switch locationRoberts Distribution Centre, 7A, 81-85 Roberts Road, 2019 Greenacre, NSW, AU
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
From collection to drpoff - the entire journey was outstanding. I have recommended Smartbox to many people since dealing with your company. Shout out to Liam who was always very helpful and frie... See more
Company replied
We had our box delivered sometime mid covid, left on street, we filled it up, was taken away, kept onsite for a few years as we had no space to collect it back, we were worried our furniture (couches... See more
Company replied
Great Initial communication from John, 20m3 Box delivered on day arranged. Removal guys worked like trojans for the included 3 hours and packed up everything that we required out of the house for... See more
Company replied
Company details
About Smartbox - Sydney
Information provided by various external sources
Smartbox is one of the best storage ideas around. Easy and convenient, Smartbox comes right to the door of your home or office, no matter where you are in Melbourne or Sydney . You have one day (24 hours) to pack your Smartbox unit yourself and then we come and collect it. Your Smartbox is then stored in our secure storage facility.
Contact info
Roberts Distribution Centre, 7A, 81-85 Roberts Road, 2019, Greenacre, NSW, Australia
- 1800508676
4.7
Excellent
208 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Smartbox - Sydney
We're thrilled to hear you had a fantastic experience! We appreciate your kind words about our friendly service and easy process.
Kind regards,
Smartbox Customer Service.
One of the easiest companies to deal…
One of the easiest companies to deal with. They are receptive and very efficient. A++++
14 May 2025
Reply from Smartbox - Sydney
We appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know that you found our company easy to work with and that our team was receptive and efficient. We strive to provide excellent customer service and your feedback is a testament to our efforts.
Kind regards,
Smartbox Customer Service.
My experience from start to finish was…
My experience from start to finish was 2nd to none. I would highly recommend them.
3 May 2025
Reply from Smartbox - Sydney
Thank you for your kind words and for taking the time to share your positive experience. We're thrilled to hear that you were satisfied with our service and that you would recommend us to others.
Kind regards,
Smartbox Customer Service.
Moving with Smatbox
I had a very good experience with my move out from the family home of 35 years.
John and his crew were professional hard working and very engaging.
They arrived at 10.20 AM and worked through the day without break.
I would highly recommend Smartbox to my friends and family.
I had a very professional experience and the boys even moved my piano.
Also John the manager kept me informed throughout the experience.
21 April 2025
Reply from Smartbox - Sydney
Thank you Steve for your 5 star review! We are thrilled to hear about your positive experience with our team. It sounds like John and his crew went above and beyond to ensure a smooth and successful move for you. We are incredibly proud of our team's commitment to providing exceptional service and we appreciate your kind words. We are delighted that you would recommend our services to your friends and family. We strive to make every move a positive experience and we are grateful for your feedback.
Thanks again,
Smartbox Customer Service.
They only care about money
They only care about money. It's a company that has no empathy for its customers. I've been losing money with them for three years.
16 April 2025
Highly recommend smart box for anyone…
Highly recommend smart box for anyone wishing to move or store.
From day one the team have been more than helpful from organising communication and exceptional customer service to provide the best service possible to accomodate needs.
It’s super easy they deliver you pack and then they re deliver or store until your ready. Highly recommend and would definitely use again if need be.
2 April 2025
Reply from Smartbox - Sydney
Thank you Mara for your 5 star review! We are so glad you chose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to the team!
Thanks again,
Smartbox Customer Service.
Great experience with smartbox
Great experience with smartbox. Team was super flexible, sizes of boxes are great. Get the removalists! It was the smoothest move we've ever had.
3 February 2025
Unprompted review
Reply from Smartbox - Sydney
Thank you Cate for your 5 star review! We are so glad you chose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to the team!
Thanks again,
Smartbox Customer Service.
Great people to deal with
Our box was delivered very quickly and picked up easily. The whole process was fast and communication was easy. Highly recommend!
19 January 2025
Reply from Smartbox - Sydney
Thank you Rachel for your 5 star review! We are so glad you chose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to the team!
Thanks again,
Smartbox Customer Service.
Very good service all round
Very good service with prompt and clear communication. Drop off and pick up we're exactly when they said they would be. Would certainly recommend.
14 January 2025
Reply from Smartbox - Sydney
Thank you Helen for your 5 star review! We are so glad you chose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to the team!
Thanks again,
Smartbox Customer Service.
Fast friendly and helpful service
Fast friendly and helpful service
Highly recommended
7 November 2024
Reply from Smartbox - Sydney
Thank you Simon for your 5 star review! We are so glad you chose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to the team!
Thanks again,
Smartbox Customer Service.
Couldn’t recommend these guys even…
Couldn’t recommend these guys even more! They’re a breeze!
5 November 2024
Reply from Smartbox - Sydney
Thank you Carollyn for your 5 star review! We are so glad you chose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to the team!
Thanks again,
Smartbox Customer Service.
Excellent communication
Excellent communication. Everything was easy and professional .
24 October 2024
Reply from Smartbox - Sydney
Thank you Alessandra for your 5 star review! We are so glad you chose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to the team!
Thanks again,
Smartbox Customer Service.
Great service, very efficient, reliable, friendly and kind
Great service, very efficient, reliable, friendly and kind. The team take great care with your belongings. Probably some of the best customer service I have ever received!
8 October 2024
Reply from Smartbox - Sydney
Thank you Rebekka for your 5 star review! We are so glad you chose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to the team!
Thanks again,
Smartbox Customer Service.
Slick service.
From start to finish the service I received from Smartbox was helpful, polite, professional and totally reliable.
The men arrived on time and packed our belongings up with skill and speed.
I highly recommend this very slick, well run business.
5 October 2024
Reply from Smartbox - Sydney
Dear Sally,
We’re so glad you enjoyed your experience with Smartbox. Thank you for your excellent feedback, we’ll pass on your kind words to our hard working Smartbox team!
Kind regards,
Smartbox Customer Service.
Prompt and efficient delivery of…
Prompt and efficient delivery of Smartbox.
Very reliable and safety assured .
Excellent customer service .
17 September 2024
Reply from Smartbox - Sydney
Thank you Jane for your 5 star review! We are so glad you chose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to the team!
Thanks again,
Smartbox Customer Service.
Very satisfied with our move
This is a super responsive and professional company. The movers themselves were very competent and lovely to deal with. They were friendly and helpful even with our difficult move. Very satisfied!
6 September 2024
Reply from Smartbox - Sydney
Thank you Bernadette for your 5 star review! We are so glad you chose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to the team!
Thanks again,
Smartbox Customer Service.
Number one removals solved
Efficient professional polite and punctual. Made moving easier. Communication awesome when picking up. Boxes clean and explained how to pack and use. Highly recommend excellent service.
13 August 2024
Reply from Smartbox - Sydney
Thank you Waipari for your 5 star review! We are so glad you chose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to the team!
Thanks again,
Smartbox Customer Service.
fast reliable and competitive price
29 May 2024
Reply from Smartbox - Sydney
Thank you Wesley for your 5 star review! We are so glad you chose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to the team!
Thanks again,
Smartbox Customer Service.
Excellent service and communication.
Excellent service and communication.
Would definitely use again for short or long term storage solution.
25 May 2024
Reply from Smartbox - Sydney
Thank you Melissa for your 5 star review! We are so glad you chose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to the team!
Thanks again,
Smartbox Customer Service.
The whole process was flawless
The whole process was flawless. Easy to book, competitive pricing, great communication and staff were 100% professional. Wouldn't hesitate to recommend if your moving or just need gear stored.
Tony
16 May 2024
Reply from Smartbox - Sydney
Thank you Tony for your 5 star review! We are so glad you chose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to the team!
Thanks again,
Smartbox Customer Service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.