SmartBiz Bank, N.A. Reviews 

16,371
TrustScore 4.5 out of 5

4.5

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Rated 1 out of 5 stars

This is by far the very worst experience I've ever had with a financial institution. Applied for an SBA (7a) loan and was strung along for 3 months and then was held up at the finish line by questions... See more

Rated 5 out of 5 stars

Our experience with this SBA Express Loan lender was outstanding. After applying to multiple lenders, we found that they processed our loan faster than the others. They didn’t request unnecessary docu... See more

Rated 5 out of 5 stars

Our healthcare business had been growing very quickly over the past 4 years. We had been using short term financing to fill our financial needs during this period, but it was becoming too expensive.... See more

Rated 5 out of 5 stars

Leslie Snare, Relationship Manager, was phenomenal to work with. She made the process seamless and was extremely easy to work with. Obtaining an SBA Express loan for my business is a long, document he... See more

Company details

  1. Financial Institution

About SmartBiz Bank, N.A.

Written by the company

SmartBiz Bank Logo

A bank built for small business.

Right-sized loans. Right now.

Apply in minutes.


Support Icon

We support you at every step

Our dedicated teams are here to help you through the loan application process.

SBA Lending Partner Icon

We’re your SBA lending partner

Whether you're expanding, refinancing debt, or boosting cash flow, we’re making the process simple.

Security Icon

We keep your information safe

Our bank-level, 256-bit encryption protects your privacy and keeps your data secure.

Apply Now

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

16K reviews

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4.5

All reviews

(16,371)

24 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Smart Biz Loan Experience

Tanja Dietel was professional and efficient, while being attentive to all my questions and concerns throughout the entire process. On more than one occasion Tanja went above and beyond to ensure nothing falls between the chairs, as I have seen many times before with other applications and entities.
Thank you Tanja!!!!

9 March 2025
Unprompted review
Rated 5 out of 5 stars

Leslie Snare

Leslie Snare, Relationship Manager, was phenomenal to work with. She made the process seamless and was extremely easy to work with. Obtaining an SBA Express loan for my business is a long, document heavy process and she made sure all bases were covered. From first contact through closing, I was well taken care of. Thanks to the SmartBiz team!

14 November 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding Service

David L was outstanding - kind, organized, thorough, punctual, and made sure everything was on track and in place. I would highly recommend him, especially for small business owners who are doing this for the first time. I appreciate you, David!! I have already recommended SmartBiz Loans to some of my entrepreneur friends.

28 February 2025
Unprompted review
Rated 5 out of 5 stars

Loan process was a breeze!

Soleil made the whole process a breeze. Larry Levinn was there to help guide me as well. Absolutely no issues. Very happy with the end results!

24 February 2025
Unprompted review
Rated 5 out of 5 stars

I cannot say enough great things about my experience with Mervé @ SmartBiz

I cannot say enough great things about Mervé, the Relationship Manager that I was paired with. She went above & beyond - she was so patient with me. It truly felt like we were 'in it together'. I can't imagine working with anyone else as we worked through the process of getting a loan for my small business. I would most certainly recommend SmartBiz - they have a true keeper in Mervé; she is a dream to work with.

26 July 2024
Unprompted review
Rated 5 out of 5 stars

Best SBA Express Loan experience

Our experience with this SBA Express Loan lender was outstanding. After applying to multiple lenders, we found that they processed our loan faster than the others. They didn’t request unnecessary documents and approved us for the full pre-approved amount. The final loan documents were standard, with no harsh or excessive terms. Also, throughout the process they were very responsive, friendly, and timely. Highly recommended!

12 February 2025
Unprompted review
Rated 1 out of 5 stars

You guys are bothering me a lot

You guys are bothering me a lot. My name is Jorge Moreno and I work for Berkeley Florist Supply and the owner is not looking for loans from you or anyone else. Stop calling 305-638-4141.

14 November 2024
Unprompted review
SmartBiz Bank, N.A. logo

Reply from SmartBiz Bank, N.A.

Thank you for bringing this to our attention. We have no record of your business or any outreach to your business in our systems. To assist you further, we encourage you to reach out to our support team at support@smartbizloans.com so we can investigate this matter and ensure your concerns are addressed.

Rated 4 out of 5 stars

The lender online helped my business…

The lender online helped my business over come financial difficulties

10 October 2024
Unprompted review
SmartBiz Bank, N.A. logo

Reply from SmartBiz Bank, N.A.

We appreciate your kind words and are glad to hear that we were able to assist your business during a challenging time.

Rated 5 out of 5 stars

Smartbizloans.com was extremely…

Smartbizloans.com was extremely helpful! Great communication and they helped streamline my SBA 7a financing. I will recommend to all fellow small business owners.

3 October 2024
Unprompted review
SmartBiz Bank, N.A. logo

Reply from SmartBiz Bank, N.A.

We appreciate your feedback and are thrilled to hear about your positive experience with SmartBiz.

Rated 5 out of 5 stars

Fast easy and smooth process

From day one to the final day of loan funding Christina
Lahi and David Lin were very helpful both of them guiding me thru the whole process of the loan.
I have concerns because i know that it's real hard for a business to meet the criteria for an SBA loan but they meet my expectations going beyond to qualify my business i definitely recommend smartbiz.
Thanks Christina and David

18 July 2024
Unprompted review
SmartBiz Bank, N.A. logo

Reply from SmartBiz Bank, N.A.

Thank you for choosing SmartBiz and for sharing your positive feedback.

Rated 5 out of 5 stars

I was thoroughly impressed and highly…

I was thoroughly impressed and highly satisfied with the expedited processing of my SBA Express Loan through SmartBiz, coordinated by my contact person, Alisha. On May 21st, Alisha requested the necessary documents, which I promptly submitted the following day. By May 24th, I had provided all additional requested documentation. Despite the Memorial Day holiday on May 27th, the underwriting review was completed by May 28th. On May 31st, the documents were forwarded to South State Bank. After the weekend, on Monday, June 3rd, we awaited SBA approval. Impressively, the very next day, I signed the closing documents, South State Bank disbursed the funds same day. The entire processing period took only two weeks, demonstrating SmartBiz's remarkable efficiency and speed. I definitely recommend it !

4 June 2024
Unprompted review
SmartBiz Bank, N.A. logo

Reply from SmartBiz Bank, N.A.

We appreciate your kind words, and we're delighted that you found our team to be responsive and helpful!

Rated 5 out of 5 stars

Amazing company!

Amazing company! Thank you Smartbiz!

8 April 2024
Unprompted review
SmartBiz Bank, N.A. logo

Reply from SmartBiz Bank, N.A.

Thank you. Your feedback means a lot to the team.

Rated 5 out of 5 stars

They put your goal in the loop

They are very profesional, helpful, provide guidance, service is most.

30 May 2024
Unprompted review
SmartBiz Bank, N.A. logo

Reply from SmartBiz Bank, N.A.

Thank you for your feedback, and we are so glad you had a wonderful experience.

Rated 5 out of 5 stars

From day one

From day one, Zachary was transparent, knowledgeable, assessed my company quickly regarding being qualified for SBA loan, and provide clear and consistent communication regarding the process. I've already referred him to multiple business partners and I'll be a repeat customer as well.

17 June 2024
Unprompted review
SmartBiz Bank, N.A. logo

Reply from SmartBiz Bank, N.A.

Thank you for your kind words. We appreciate your business and look forward to continuing to work with you in the future.

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