Smart Reviews 74

Magsara na kayo smart! So incompetent! Im a paying customer! Pero wala akong signal in a lot of places! Your giga roam sucks too! Doesnt work in croatia, budapest, japan. Omg wala kayong kwenta at all! Wala kayong pinag iba sa mga corrupt politicians!

horrible provider and company. everything feels like a scam.
Getting a normal sim is so difficult. issues are not resolved. hours of waiting times in the shops. receiving LTE even if 5G is booked. horendous coverage.
Complaints need to me send via email in a hand written attachment.
You are a joke.

E-Sim doesnt work. Read the whole FAQ, did everything as described. Searched Reddid and other Websites, still can't find a solution but also lot of other Expats experiencing the same Problem. Most threads on Reddit are unresolved. I called the hotline and waited for half an hour, no one picks up. You cannot contact them through Email, which is not that smart. Literally out of options and can't even get in contact to get a refund. Don't buy smart E-Sim if you're from abroad!
@Smart Team: If you resolve the issue or refund my money, I will remove the review. Otherwise: Very disappointed!

Arrived in the Philippines and a local person suggested the SMART SIM.I purchased the SIM and installed and registered.I then purchased the 449 PESO plan from 7-eleven with 2GB daily video, unlimited texts and local calls.Thos plan was supposed to kick in after the 3-day plan that came with the SIM. This plan never loaded.SMART has no live customer support for this type of problem.After purchasing a 7 day plan from GLOBE (SMART competitor) I emailed 7-eleven. They replied 2 days later (7 days after I purchased the SMART package) and acknowledged that yhe SIM had a problem and that they fixed it.They fixed the Data issue but I was still unable to make any local calls (message kept saying that I didn't have any balance).I contacted 7-eleven again and they said that they would need 5 additional working days to resolve. By this time my daye to leave Philippines had arrived.This company is manufacturing poor quality SIMs and doesn't have any way to fix customer problems. It's a total waste of money.I would suggest using GLOBE instead.

WHAT A TRASH SIM. VERY SLOW DATA SIGNAL. COMPLETELY TRASH!!🤮

Talk n text and smart is not reliable for fast internet its waste of money no improvement at all

Worse customer service for customers going to their stores very long wait over an hour still serving the same customer here at sm manila.Same experience at BGC store when I purchased a sim card.

Worst internet i ever used🤮🤮, worst in costumer service,slow internet providers and lastly worst load prices

I message their customer service and said: "I accidentally pressed the button indicating that I need additional data load, even though I already have more than 55 GB of data. I did not intend to activate this additional 1 GB, and I do not want to be charged for it. I already have sufficient non-expiry data available."

Theb the customer service is so UNHELPFUL. Didn't even bother to really help me. Just wasting my time.

Absolutely rubbish SIM for tourist. The expectation to log onto the network is ridiculous, the questions ask don't match or cater for a tourist. God know why the security is so tight considering everything else in the country is so messed up. Try something else

Very bad even you paid expensive pack. corrupt

Review of Smart PH

I came to the Philippines as a tourist and wanted to get connected easily. Two weeks ago, I bought an eSIM online from Smart PH, but it never arrived. On Saturday morning, I went to a Smart store and bought one there instead. The staff told me it would be registered within 24 hours.

The next day—after more than 24 hours—I still had no internet. I went back to the store for help, and they contacted customer service. I was told they would fix it soon. Now it’s Monday morning, and I still don’t have internet.

I came here to relax, but dealing with Smart has made me feel stressed—as if I’m at work instead of on vacation. I’m really starting to wonder if Smart PH is not meant for foreigners.

5G full bars yet the internet is so slow hope that you'll fix this. Subscribing to this network is a waste of money

Subscribed hoping for a good connection but it’s worse. Still using my Globe sim. Requested for disconnection and they told me I should pay for the remaining months. Imagine paying P999 for 9 more months but not getting the intended use.

This company shouldn't be in business, I bought unlimited 5G and, even though I'm in a strong signal area, the speed is painful. I'm sure they are throttling it because 2gbs for 5G isn't just a joke it's a crime. Many times there is no internet access at all, they've advertised a service which they can't deliver, it's a total SCAM. No more money is going Smart's way after this, Filipinos might tolerate it but I certainly won't. NO SERVICE NO SUBSCRIPTION and I would advise everyone to do the same. You'll regret it if you sign up for a Smart service plan.

I talk with their customer service about my load promo Unli Data 999, as I was only receiving 500 to 700 kbps of speed, I followed all troubleshooting, send them screenshots but got no concrete answer why it was happening to me, I'm using a phone, they said it is because I'm not using a Pocket WiFi when it was obvious it is advertised even on the sim package itself that you can use it on a mobile device itself, my 999 was wasted to nothing, it is much better to switch to GLOBE Platinum, it a bit pricy but a much better option than any smart deceitful and inaccurate promos.