Smallwood Home Reviews 

Very unprofessional customer service. Gave no response to how they could fix the issue. Spent over $300 on pictures that you can’t use because they are awful.

These frames are super expensive. When we got them one was warped and now after three months 3 are warped. They don’t lay flat on the wall. The company said this is normal…. Save your money.

Smallwood always provides quality framing and canvases. We have been ordering from them for a couple years now and they never disappoint. If the picture quality is not what you expected, their customer service is very cooperative and accommodating to be sure you are satisfied with your orders. Shipping came on time without damage to the pictures as well. Highly recommend this company!

I received my first order from Smallwoods and they knocked it out of the park. Quick turnaround time, excellent customer service and high quality products that they stand behind!

My order was processed quickly and correctly. When I received the order, one corner was messed up on the frame. My issue was cleared up efficiently and beyond what I expected.

I chose Smallwoods because they’re a Texas company. I expected a quality product, and when that didn’t happen, I expected the company to stand behind it.

One of the canvas prints cuts off the top of my head, and the other cuts off part of my fiancée’s shoulder and hair. That was obvious the second we unboxed them. No nitpicking, no close inspection — just plainly obvious.

The original photo didn’t have these issues, and another company produced the same size print from the same image without cutting off anyone’s head or shoulders. Even a basic print from CVS handled the same photo better. That tells you this wasn’t unavoidable — it was a production decision.

When I contacted Smallwoods, they refused a refund or replacement and offered only a return for 50% store credit if I paid return shipping. In other words, pay again to fix their mistake.

For a Texas company, this was especially disappointing. In Texas, we expect a company to either do the job right or fix it when they don’t. Smallwoods did neither.

I won’t spend another penny with them, and I wouldn’t recommend them to anyone who cares about quality or accountability.

Smallwoods customer service is top tier! They are so helpful and friendly. They have always went above and beyond for me!!

I used to buy these prints quite frequently. Recently I started running into issues with the prints I received. And the customer service is poor. My print quality/color were clearly different and not as expected and I was told this still meets “their standards”. They rarely ever reprint or issue a refund if you aren’t satisfied with the prints. I’m very disappointed in this small business. Will mostly likely order from a different company next time for this reason.

Absolutely love our framed canvas. Had a slight blip in the order and they were so quick and easy to resolve the problem! I totally recommend them if you want a nice project

We have smallwoods products all over our house. We love them! The design team was even able to help me
Resize an image to make it fit in the product size I needed to balance out the space. They are quick, friendly and professional. Now I can’t wait for them to arrive. 😍

Smallwoods has great quality products. Their customer service is even more awesome, and they helped resolve the small issue that we had with one of our three products. This resolution was handled promptly, professionally, and with me as the customer as their first priority!

This is our 4th time ordering our yearly family photos on large Smallwood prints, and it’s my favorite time of year! They make the design process so easy, and production+shipping is insanely fast. This time, I accidentally had the wrong address listed, and emailed customer service to correct the problem before they were sent out. I got a reply back almost instantly rectifying the issue from their support agent Anthony, and the photos were shipped to the correct address-all within 24 hours! Our Smallwood prints all around our home are always a focal decor point that people ALWAYS comment on, and I can’t wait until we get our hands on our new set! They have our business for life!

I am a repeat customer! Had a couple of issues with the color of the photos I printed, they went above and beyond to solve my issues. Extremely kind, gracious, and quick in their response. Thank you Smallwood!

Extremely disappointed in the customer service I received from Claudia and Nicole. Money is worth more to this company than the customer is always right. I am a long-time customer with over a dozen pieces in my home from this company, and had one order that did not print as I uploaded and printed with higher contrast, creating some lost detail of the artwork. Both of these people basically told me it was my fault that I didn't use their editing tools while uploading, which in fact I did..and blamed the backlight of my computer? Who does that? I asked if I could brighten up the photos because of their added contrast and reprint again and they blamed me. For someone who has already spent over $1000 with this company, my $129 order was worth keeping over me buying from them again. How disappointing and disgusting. What happened to good customer service anymore? Save your money and order from somewhere else. I am so upset.

The pictures are beautiful but the frames need work. One arrived broken. One has a gap between the picture and frame and one did not sit flat on wall as the frame wasn’t put together well. Frames are light which is nice but the quality of construction needs work.

I am a repeat customer!! One of my frames (out of multiple and multiple different times I have ordered) was slightly damaged. I sent in a request and the same day they had a replacement shipped. This was also on a weekend!!! 10/10 service and I will continue to order!!

I used to love this company. Now, I will NEVER order from here again. Ive ordered several pictures from here a few years back with absolutely no complaints, but this time I spent over $100 on one picture (which is ridiculous) and they sent it with the completely wrong stain color on the frame. They sent me a message saying that it’s on their website that different types of wood absorbs stain differently and therefore may be different colors. This stain I received is almost black and the one I ordered was the lightest most natural color wood. They refuse a refund or to fix THEIR mistake.

I have ordered multiple items from their website. They ship fast and are always great quality.
My last order had 2 separate issues - one was my fault for making a selection mistake, the other was damaged in delivery. Smallwoods was very responsive and provided solutions to correct both issues. Their customer service was exceptional!
I highly recommend their product.

Customer service at Smallwoods is top notch!
The company has super high quality products which are only outdone by their accommodating customer relation department.
I will order all of my family’s prints and gifts from Smallwoods.

Reached out with a question regarding an order I'd like to place. When I clicked through the process of placing the order, the item price changed with no explanation. This was not additional shipping or added charge, just a change of the price of the actually item I wanted to order. Sent question via email on December 31 and got a prompt response, with a ticket number and assurance customer service would get back to me. It's now January 7 mid afternoon and still no response.
More information was requested. I don't see any more possible details to share. Now it's January 20th and over 3 weeks since I sent my question direct to Smallwoods. Still no response. They have my email. Please contact me and let me know WHAT kinds of additional information is needed.