Smallwood Home Reviews 

Their website is very confusing! I had no idea what I was ordering! They need clearer options and examples of the product you are getting and clearer pricing! Their website and ordering process feels misleading which is insulting to me as a consumer and customer.

I thought I was ordering framed canvas prints but instead received a cheap and grainy movie poster style print with a plastic covering! So disappointed! I have since learned this is a product they offer and they call it “acrylic frames” but they do not clearly explain what an “acrylic frame” actually is. I do not recommend the acrylic frames product… the light in your house reflects off the low quality plastic and you can’t see your image inside. In addition one of my images was oriented poorly within the frame and cut it off awkwardly at our “feet” - this also was not able to be noticed clearly on their website.

Fortunately, their customer service was kind and willing to work with me. After a phone call and a few emails I was offered the opportunity to return the product for a full refund or store credit. I chose store credit as I still want canvas prints and they were kind. The return process has not been simple. In a world where we are accustomed to the simplicity of Amazon returns, this has been quite a process. I have dealt with quite a few representatives at this point and many emails back and forth which has been time consuming and confusing.

I am confident that I will eventually receive the product I originally wanted but I would not recommend this company or order again. Website unclear and confusing and although their customer service was kind it has been too complicated and time consuming.

Love my smallwoods! Thank you!

The MOST incredible customer service. My order was damaged during shipping. I had it resolved in minutes. They do the most beautiful work! Customer for life!!

I ordered a large framed print recently, but when I received it, the box looked like it had been damaged during shipping. When I opened the box, I immediately noticed that the print itself had also been damaged when the box was. There was a large crease up the middle. I contacted customer service, and received an immediate response. The representative thoroughly apologized and told me that they would send another replacement print out right away, which they did. I just popped the damaged print out of the frame and placed the new print inside. It’s so beautiful, and looks amazing on my wall. I look forward to ordering more from Smallwoods in the future!

This is a very professional, high quality brand that makes exceptional photo prints. They are very fast from order to delivery and customer service is top notch. They are extremely easy to reach and respond very quickly to resolve any issue. Love this company. I order all my wall photos from here with no regrets.

Great product and pricing. We took advantage of a sale they had for multiple prints which gave us an affordable opportunity to gift one of our framed photos we had them print. We will use Smallwood again for sure!

I love the frames and their quality. I like that I can do different sizes and colors. The process is easy and the delivery is reasonably quick. The price is great for the product and its quality. The staff is responsive and friendly when asking questions about orders. Have been using them for years now and will continue to purchase. A great company.

By no fault of Smallwoods - my package arrived pretty beat up and it left my print that I ordered dented. Smallwoods was so kind and quickly fixed the issue - sending me a new print in absolute perfect condition. The new order arrived in a very timely manner and is going to look beautiful in our house.

I didn’t like one of the prints that had made and contacted Smallwood asking if I could order the same size, but different picture. I told them I wasn’t happy with it, but that had nothing to do with their quality. They sent me a proof of the new photo and how it’d look on the canvas and were so kind and helpful. As soon as I paid the invoice, it was printed and set aside for shipping. Amazing customer service!!

My picture got put on hold for being blurry but no one called to tell me. I called to ask why my picture hadn’t been sent (since I had paid extra to have it shipped within 48hours). Once I sent the new picture they said it was great quality and they would get on it. Another week and half went by and it still hadn’t been shipped. I kept calling and they kept saying it will be shipped soon. Until I talked to one girl who was super helpful and said your picture has been put on hold again with no reason. So my picture was just sitting there, for no reason not being shipped out. She resent the warehouse my picture and they had it mailed out within 24hours. If I wouldn’t have called over and over my picture would still be sitting there. Someone majorly dropped the ball in this situation. I hope they look into it so this doesn’t happen to someone else.

I’ve spent $400 the last couple of months and Smallwoods will not make this right. Two frames came in as the wrong size. I thought maybe it was me ordering late night tired. Turns out, it’s their website switching then sizes for some reason. I went through the trouble of sending them back, and reordering. They covrred shipping but all i was received was a $23 credit for the $94 order I placed. Somehow I ened up paying MORE for the second order, only for them to be the incorrect size, again. I contacted support and they are not helpful. Did this company get bought or soemthing?? This has been the worst and I’ll not return after all of this.

Terrible quality of photos, extremely blurry. Customer service said it was because I got the smaller options and photos aren’t meant to be looked at up close but from afar. Faces were very washed out. I am very disappointed in the prints and also the lack of customer service.

Absolutely love my photo!!! I’ve been wanting it for a while now and I finally bought it. It is everything I wanted! Customer service was quick and easy to work with when I was concerned that I placed my order correctly! Shipping was INCREDIBLY fast and I live in the middle of literal nowhere!!

The personal touch with the staff is incredible! You don't talk to a machine, you get contact with a person that is incredibly helpful! They make sure your picture works well for the end product. The framed canvas is awesome quality. I have several in my home! the website is easy and the price is just right. I highly recommend this company. My daughter recommended them to me after they made many canvas prints of their wedding day.

I have ordered several prints from Smallwood in the past so I was alarmed by the lack of customer service concern I received when ordering this time. I ordered a 16x16 print for which came and is actually larger than 17x17. I reached out to customer service and was told it goes by the photo and can vary although their website says 16x16. Also, the photo was 15x15 that they printed and made the frame larger than 17x17 when a 16x16 was ordered. This item is falsely advertised and does not match my previous 16x16 print. Also I went through my house and measured my other frames which are not consistently the size as advertised either. Customer service basically wrote me off and offered me a credit if I send it back but I am not going to order again because it would be the wrong product again. Very disappointed in quality and customer service. Definitely will not be back.

Love the quality of Smallwoods prints. High quality, great customer service, fast shipping and we have always been pleased with our purchases.

I initially would have given this product a 5, however over time the frames have changed when hanging on our wall. The frames have warped sticking almost a good inch out from the wall. When contacted to discuss options they offer no warranty except shortly after receiving the product. This is happening to our other frames as well. The amount of money spent and to have this happen to all of the frames is very disheartening. I would order more, but this is a definite turnaway from this product.

This is my 4th but certainly not my final order from Smallwood. I have had photos from beach vacations, Yellowstone and now the grandchildren converted to canvas. The quality is amazing. I can’t wait to hang these tomorrow!

This company is fantastic! I’ve been a loyal customer for five years now. When my home burned down, they were able to print the same picture and bring it back to life. I’m so grateful for their help!

I just wanted to take a moment to truly thank you for the beautiful framed prints I ordered. After the devastating loss of my soul dog, I was searching for a way to keep his presence alive in our home — especially in his favorite room, where he loved sitting on the couch and looking out the window.

The way these pictures are displayed overlooking that very window is nothing short of magical. It honestly feels like he’s jumping out of the frames and back into his spot, watching the world go by like he always did. You’ve given me something so incredibly special — a sense of comfort and connection that I know I needed so much. We lost him just under a month ago and we have been completely lost without him.

Thank you for helping bring a piece of my golden baby back to life in our home. Your work means more to me than words can fully express. I hope to order more from your company in the future to capture more memories of our sweet Nike Don❤️