I bought a Hay Sowden toaster from Smallable a while ago (just over 3 years ago) and while I understand I cannot seek to have any refund as it is well outside the time period, I am writing to registe... See more
Company replied
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Quick turnaround all the way to Florida. I thought the vitamins were very fresh. The only thing I didn't like was paying additional fees for the customs charges. I know this is out of the company'... See more
fast delivery, very cute little video camera, I tried it out! Giving it to my grandson for his birthday at the end of the month. I have high expectations and know everything is quality i gave him the... See more
The listing photo did not match the item received. I reached out about a return with no response back. Edited review to add that smallable quickly reached out very apologetically and offered a retu... See more
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Company details
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Much more than an e-commerce fashion and design website or a simple product catalogue, Smallable seeks to offer you a whole world around the family with a hand-picked selection of brands. Brands you won’t find anywhere else, exclusives, permanent new arrivals and capsule collections with the crème de la crème of women's fashion, home interiors and designer children's clothes, or with the most prominent designers.
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4.2
Great
26K reviews
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Nice top and prompt delivery
10 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
feel absolutely no after-sales service whatsoever.
I started trying to contact your sales support team 2 times about two weeks via your website msg ago to inquire about the return process, but I haven't received a reply yet. This is really disappointing. I feel absolutely no after-sales service whatsoever.
FYI, my order no.14445354
9 April 2026
Reply from SMALLABLE
Hello Ada,
Thank you for your message, and we are very sorry for the inconvenience caused.
Our customer service team actually tried to reach you directly by phone to assist you with the return process, as it appears that our email responses sent on the 9th and 14th may not have reached you.
We sincerely apologize for this communication issue and for the frustration it has caused.
We remain fully available to help you complete your return under the best possible conditions. Please feel free to reply to our emails or contact us again so we can support you step by step.
Kind regards,
Smallable customer service
Great items and super quick delivery!
9 April 2026
Customer service not worth the risk
4 March 2026
Reply from SMALLABLE
Hello Carrie,
We are truly sorry to read your review.
According to the discussions you had with our customer service, the solution provided seemed to suit you. However, we acknowledge that the validation of your credit note took longer than expected, and we apologize for this.
We understand your disappointment and apologize for the delay.
Our team is of course at your disposal if you would like us to review your case.
Best regards,
Smallable customer Service
Terrible service
What an incredibly bad experience with Smallable!
On April 7th, I placed an order worth €188. The money was immediately taken from my account, yet I never received any order confirmation.
I have now sent four emails. At first, they outright denied that any payment had been made — despite clear confirmation from my bank that the transaction was successfully processed. Then I received a reply containing completely incorrect information related to the wrong order number, even though I had clearly provided the correct one.
As for my last two emails? Completely ignored. No response whatsoever.
This is absolutely unacceptable. Terrible customer service, no accountability, and a complete lack of communication. I am left without a confirmation, without my order, and without my money.
I strongly advise others NOT to order from here.
7 April 2026
Unprompted review
Reply from SMALLABLE
Hello Marilie,
We are following up on our phone conversation from yesterday and confirm that your order has now been confirmed.
We sincerely apologize for this situation and for the unusual delay, which is related to a technical issue that has since been identified and resolved.
We fully understand your dissatisfaction with the difficulties encountered in our exchanges and are truly sorry for it.
As agreed, the shipping costs have indeed been reimbursed.
We thank you for your patience and understanding, and remain at your disposal for any questions.
Very nice day to you,
Best regards.
Smallable customer service
I have not yet received my package
I have not yet received my package. I don’t get an answer when I want to say that my streetnumber is not in the address…
8 April 2026
Reply from SMALLABLE
Hello Josefien,
We are sorry for the inconvenience and are quite surprised by your message, as our customer service team has already replied to your previous messages. We have also just left you a voicemail to try to reach you directly.
Please be assured that we will try to contact you again shortly to clarify the address details and assist you further. Your exchange order is currently on its way.
Thank you for your patience, we remain at your disposal,
Best regards.
Smallable customer service
shipping cost prohibitive for…
shipping cost prohibitive for international buyers to return / exchange.
8 April 2026
Reply from SMALLABLE
Hello Pamela,
Thank you for your feedback. We completely understand how high return shipping costs can be a concern for international customers.
We are currently looking into ways to improve our international return and exchange process to make it more accessible and affordable. Your feedback is very valuable in helping us move in the right direction.
If you need any assistance in the meantime, our customer service team remains at your disposal.
Best regards.
Smallable customer service
Quick turnaround all the way to…
Quick turnaround all the way to Florida. I thought the vitamins were very fresh. The only thing I didn't like was paying additional fees for the customs charges. I know this is out of the company's hands, but just be prepared if anything is coming from another country, duties are high.
8 April 2026
Absolutely outrageous duties (almost…
Absolutely outrageous duties (almost $50 on a single child’s T-shirt)
8 April 2026
Reply from SMALLABLE
Hello Sarah,
We are really sorry to hear about your experience and understand how frustrating unexpected customs duties can be.
Please note that these fees are set by local authorities and are unfortunately outside of our control. We always aim to be as transparent as possible, but we’re sorry if this wasn’t clear enough at the time of your purchase.
If you have any questions or need assistance, our customer service team will be happy to help.
Best regards,
Smallable customer service
Reply from SMALLABLE
Hello Vasiliki,
Thank you so much for your kind feedback!
We are delighted to hear that you are happy with both our service and our products.
We look forward to welcoming you again very soon!
Have a great day,
Best regards.
Smallable customer service
Fast shipping and quality items!
7 April 2026
Item arrived on time and in perfect…
Item arrived on time and in perfect condition. Excellent quality wooden play gym for babies that can be customised with different accessories. Delighted with it.
26 March 2026
Discount offers to loyal customers
Discount offers to loyal customers.
Keep well informed about the progress of the order.
26 March 2026
returning product is very difficult and…
returning product is very difficult and this is why i do not choose smallable as my 1st option.
28 March 2026
Reply from SMALLABLE
Hello Angelique,
Thank you for your feedback, and we are sorry to hear that your experience with returns has not met your expectations.
We understand that a simple and smooth return process is very important when shopping online. Your comment has been shared with our team, as we are continuously working to improve and make returns as easy as possible for our customers.
If there is anything specific we can assist you with regarding a return, our customer service team will be happy to help.
Best regards.
Smallable customer service
Long time client, not anymore
Long time client. Super disappointed by the non transparent, poorly communicated, and unfair duties and tarrifs are applied to Canadian orders ever since the unrelated US tarrif situation arose.
Other countries are NOT subjected to this and are still receiving duty rebates and yet Canada was unfairly lumped in with the US. We are NOT the same country and this is biased and absurd.
25 March 2026
Reply from SMALLABLE
Hello Jocelyn ,
Thank you for taking the time to provide us with your feedback and for being a long-standing client. We are truly sorry to hear about your disappointment regarding the customs fees and the communication on this subject.
We understand your concern about the application of import duties for Canada and how this may seem inconsistent with other regions. Please note that customs fees are determined by local authorities and international maritime regulations, so may vary from country to country.
We are continually working to improve clarity around international orders and make sure to mention that there will be additional fees.
We remain at your disposal for any further information you may need.
Best regards.
Smallable cusotmer service
A free tote that I didn’t even want…
A free tote that I didn’t even want caused a huge problem with customs because someone from your company declared the item to be worth $12,000. It was a complete headache and a nightmare to deal with.
I would like to add that Smallable’s customer service was wonderful, and this was just an oversight. The items I received were lovely as well.
23 March 2026
Reply from SMALLABLE
Hello Linsey,
We sincerely apologize for this experience. We completely understand how frustrating and complicated this situation could have been to manage, especially since it was an offered item that you did not want.
This customs declaration error is quite exceptional and in no way reflects our usual procedures. The problem has since been identified and fixed so that it does not happen again.
We sincerely regret the inconvenience caused and thank you for taking the time to share it.
Our customer service department sent you an email to offer you a commercial gesture as an apology for this inconvenience.
Best regards,
Smallable customer service
Sells Overpriced Unfit for Purpose Products
I bought a Hay Sowden toaster from Smallable a while ago (just over 3 years ago) and while I understand I cannot seek to have any refund as it is well outside the time period, I am writing to register a complaint with that product on its supplier, as it should be discontinued. Smallable sells products that are too expensive and do not work. The toaster may look nice but it never worked very well throughout its lifespan, sometimes failing to heat toast adequately. It is very flimsy, and finally it broke. This product is not fit for any purpose except looking nice, for people who don't actually toast bread.
Please note that I have since amended my review score as smallable is not to blame for a faulty product which is impossible to review except through its suppliers. I am grateful for smallable’s response which was promptly received. My order number was 8994204.
9 April 2026
Unprompted review
Reply from SMALLABLE
Hello Noor,
We are truly sorry to hear about your disappointment with your Hay Sowden toaster. We understand your frustration with a product that has not met your expectations, both in terms of operation and durability.
At Smallable, we attach great importance to the quality of the products we offer, and your comments are valuable. We will forward them to the relevant brand so that they can be taken into account in improving their products.
Furthermore, since your review was left without any contact information (email or order number), we are unfortunately unable to access your file. We therefore invite you not to hesitate to contact our customer service directly. We would be delighted to look into your situation in more detail and see how we can assist you.
Awaiting your message, we wish you a pleasant day.
Best regards.
Smallable customer service
Super fast delivery excellent service
4 April 2026
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