I bought a Hay Sowden toaster from Smallable a while ago (just over 3 years ago) and while I understand I cannot seek to have any refund as it is well outside the time period, I am writing to registe... See more
Company replied
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Quick turnaround all the way to Florida. I thought the vitamins were very fresh. The only thing I didn't like was paying additional fees for the customs charges. I know this is out of the company'... See more
fast delivery, very cute little video camera, I tried it out! Giving it to my grandson for his birthday at the end of the month. I have high expectations and know everything is quality i gave him the... See more
The listing photo did not match the item received. I reached out about a return with no response back. Edited review to add that smallable quickly reached out very apologetically and offered a retu... See more
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Company details
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Much more than an e-commerce fashion and design website or a simple product catalogue, Smallable seeks to offer you a whole world around the family with a hand-picked selection of brands. Brands you won’t find anywhere else, exclusives, permanent new arrivals and capsule collections with the crème de la crème of women's fashion, home interiors and designer children's clothes, or with the most prominent designers.
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4.2
Great
26K reviews
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Lovely design and good quality
Lovely design and good quality, delivery took slightly longer because of a problem with the carrier but they notified me right away of the delay. I’m very happy with my purchase and will definitely buy again in the future
16 April 2026
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Product is great
Product is great! I just wasn’t informed there would be a duty charge when it arrived in the states.
17 April 2026
Reply from SMALLABLE
Hello Paula,
Thank you for your feedback! We are really glad to hear that you like the product 😊
Regarding the duty charge, we understand that this can be frustrating. Please note that customs fees and import duties are determined by the destination country and are unfortunately beyond our control.
We do indicate during the shipping method selection that such charges may apply, depending on your location.
We truly appreciate your understanding and your support. If you have any questions, feel free to reach out, we are always happy to help!
Best regards.
Smallable customer service.
Never received my order
I never received my package due to an error at the DPD parcel service. I have already sent two emails to Smallable regarding this. I sent the first one ten days ago. I still have not received a reply. Nor has a new package been sent or a refund issued. Very disappointing.
21 April 2026
Unprompted review
Reply from SMALLABLE
Hello Annelien ,
We are sincerely sorry for this situation and fully understand your disappointment.
After verification, it is possible that our responses have not reached you if you use a Hotmail address. We are currently experiencing a deliverability issue with this type of mailbox, which may prevent us from receiving our emails correctly. We are actively working to resolve this issue.
We confirm that your request has been duly taken into account and we invite you to check your spam emails. We will also contact you via another messaging service to ensure that you do not receive our response.
Again, we apologize for the inconvenience caused and thank you for your understanding.
Best regards.
Smallable customer service
Along awaited time for the chairs…
Along awaited time for the chairs ordered but they are exceptional, beautifully made products.
So happy.
1 April 2026
Beautiful products and quick delivery
3 April 2026
Extra cost
I ordered four childrens items; 2 short sets and 2 dresses. I did not know that I would have to pay $86 dollars extra to have my pkg delivered for the tariff. Then, when the package arrived, one of the dresses was dirty as if it was dragged on the floor with black streaks down the front. Because it was a birthday gift, I took it to the cleaners and re attached the tag which added another $10 to the cost of the dress. I love the childrens clothing at your store but I simply can not waste money like that.
15 April 2026
Reply from SMALLABLE
Hello Isabel,
Thank you for your response, and we are truly sorry to hear about your experience.
Regarding the additional $86 fee, we understand how frustrating it must have been. As mentioned when selecting the shipping method, customs duties and import fees may apply depending on the destination country, and these fees are set by local authorities and unfortunately remain outside our control.
However, we are particularly concerned about the condition in which you received one of the robes. This is absolutely not the standard we aspire to, and we kindly ask you to excuse us for this problem. Thank you for bringing it to our attention. Our customer service department will get back to you and find a suitable solution.
We are very happy to hear that you like our children’s clothes, and we really appreciate your support. We hope to have the opportunity to restore your confidence in us.
Best regards.
Smallable customer service
Smallable is a great UK decor store with delightful design
I searched for a long time looking for a planter to use indoors in my kitchen. With the help of Pinterest, I found the perfect planter: a glossy, dark green round planter, no taller than 9". The dark green of the planter was an exact match with 2 small table lamps I've had for years that are dark green. Smallable (a UK store) had exactly what I wanted. It's called the Double Funky planter by Present Time, $52USD (39 pounds UK). The cylindrical glossy vase sits on 3 beige ball feet which adds to the design. The VAT was $22, but I was willing to pay up to $75 for the planter. It was shipped very promptly, via DHL, to the U.S. When it came into the airport from UK, I got a notice from DHL that I had to pay an extra $46 for customs. I did not expect such a high charge but paid it. I love the planter and do not regret paying an extra $46 for it, although I would have been more pleased if that charge was not so high.
14 April 2026
Prompt service and no hidden charges
Prompt service and no hidden charges. A pleasure to deal with.
15 April 2026
Product broke within minutes of opening…
Product broke within minutes of opening and it's taken weeks without any resolution.
1 April 2026
Reply from SMALLABLE
Hello Kim,
We completely agree with you, this delay is far too long and we are sincerely sorry for both the issue with your product and the time it has taken to resolve it.
We have sent you a message today with a proposed solution and are awaiting your response so we can resolve this as quickly as possible.
Thank you for your patience, and again, our apologies for this experience.
Kind regards,
Smallable customer service
I order off smallable frequently
I order off smallable frequently. Super fast deliver to Ireland and well priced products. Customer service is also tops
2 April 2026
I received a separate invoice after my…
I received a separate invoice after my delivery from customs that was almost as much as my order itself. I had when I placed my order I would have to pay extra.
20 March 2026
Reply from SMALLABLE
Hello Carolyn,
Following your feedback, we thank you for taking the time to share your experience.
We are sincerely sorry for the surprise related to customs fees. We fully understand that this can be frustrating, especially when their amount is high. These charges are determined by the customs authorities of the country of destination and are independent of our control.
When choosing the delivery method, it is indicated that duties and taxes may apply depending on the country of receipt. However, we regret that this was not sufficiently clear at the time of your order.
We remain at your disposal if you have any questions and thank you for your understanding.
Best regards.
Smallable customer service
Extremely disappointing experience.
Extremely disappointing experience.
My original order (XXXXX405) never arrived and was returned to Smallable without explanation — I had to chase customer service just to have it resent.
When it finally arrived, the item was incomplete. I ordered a Bonpoint dress sold as a set with bloomers, but the bloomers were missing.
Customer service agent Ankara then incorrectly told me the website image was a “misrepresentation” and that the item was not meant to include bloomers. This was false — Bonpoint themselves confirmed it is sold as a complete set. So I was lied to.
The return process has been equally frustrating. I was initially expected to pay for return shipping despite this being entirely their mistake, and the VAT refund process is complicated and delayed.
Overall: poor service, misinformation, and zero accountability.
Would not recommend.
16 April 2026
Unprompted review
Reply from SMALLABLE
Hello,
We sincerely apologize for this particularly disappointing experience, which in no way reflects the level of service we strive to provide.
We are truly sorry for the various inconveniences you have encountered: the delay and unexplained return of your initial order, the receipt of an incomplete item, as well as the incorrect information provided to you by our customer service team. We fully understand your frustration and deeply regret this lack of clarity and follow-up.
Regarding the item you received, we acknowledge that it should have matched your order, and we are sorry for this error. Likewise, it is not normal that you were charged return shipping fees in this situation.
Following your complaint, a goodwill gesture has been sent to you via email. We hope it will help, at least in part, to compensate for the inconvenience you experienced.
We remain, of course, at your disposal for any further questions and to ensure that your situation is fully resolved.
Once again, we sincerely apologize for this experience.
Sincerely,
The Customer Service Team
Great experience
My experience has been great. They reply promptly to email, the parcel reached us in a very short time and their products are great. My daughter loves her karaoke set, not sure my ears love it as much 😊
31 March 2026
I never received my package
I never received my package it was sent back to you. And did not receive my refund yet. I wrote two emails and never received a reaction. Very disappointing.
11 April 2026
Reply from SMALLABLE
Hello Charlotte,
We are truly sorry to hear about your experience and fully understand your frustration.
We are sorry that the package was returned. We also note that replies were sent to both your emails, but unfortunately they seem not to have reached you. We sincerely apologize for this lack of communication.
We also tried to contact you by phone today in order to help you more quickly.
In order to resolve the situation without further delay, we confirm that your order has been fully refunded.
Once again, we are truly sorry for the inconvenience caused and we hope to offer you a better experience with your next order .
Best regards.
Smallable customer service
I had a very disappointing experience, While the products are nice, the overall customer experience was not at the level you would expect for a premium retailer
I had a very disappointing experience with Smallable.
While the products are nice, the overall customer experience was not at the level you would expect for a premium retailer. After placing my order, I was unexpectedly charged an additional $45.86 in customs duties and DHL fees to receive my package. This was not clearly communicated at checkout, and it significantly increased the total cost.
On top of that, the delivery process was inconvenient — my package was held at customs, and I had to log into DHL myself to resolve the issue and pay additional fees before it could be released.
Between the lack of transparency on duties and the extra steps required to receive my order, this was a frustrating experience. I would strongly recommend that Smallable clearly inform customers in advance about potential extra charges and improve the overall delivery process.
Unfortunately, I would think twice before ordering again.
14 April 2026
Unprompted review
Reply from SMALLABLE
Hello Elsa,
Thank you for taking the time to share your experience and we sincerely apologize for any inconvenience.
We understand your disappointment regarding the customs fees and the steps required to receive your package. However, we would like to point out that these fees, applied by the local authorities of the destination country, are beyond our control. They are also indicated when choosing the delivery method, where it is specified that additional fees may be requested upon delivery.
However, we regret that this was not sufficiently clear and understand the impact it may have had on your experience. Your comments are valuable and encourage us to continue improving the transparency of our information.
We are also sorry for the complications encountered with the carrier and customs clearance management.
We hope to have the opportunity to offer you a better experience in the future.
Best regards.
Smallable customer service
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