Very terrible service
Very terrible service
This company using people as cash cow. No service and every time they charged a late fee, when a sum is not paid full. If you overpay (more than value), then you get no refund. I complain multiple times and only standard answer like:
"We would like to inform you that if the bill payment is not made before the due date, a late payment fee of Rs. 300.00 will be added to your next bill.
To avoid this charge, kindly ensure that your bill is settled on or before the due date.
Regarding the broadband connection, please note the following:
As the first step of the disconnection process, the connection speed will be reduced for a period of 45 days.
During this 45-day period, the connection remains active, and the applicable rental charges will continue to apply.
After the completion of the 45-day period, the connection will be fully disconnected, and no further rental charges will be applied.
We kindly encourage you to settle your bills on time to avoid additional charges and service interruptions."
Im sure that late fee is not comply with the Telecommunication Act of Sri Lanka. Internet is disonnected since October and that company dont do anything to restored, but want still fee from october onwards.
I have an idea for the future: They should rename to Sri Lanka Telecomedian. That would be the correct name for this dump.
So peoples, if you have problems with SLT, make a complain direct to regulation authority (TRCSL), if SLT refuse to help.