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Slice Mobile Reviews 

181
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 66 reviews, reviewers had a great experience with this company. Many customers frequently mention that their mobile plans offer fantastic value for money while maintaining consistently strong signal coverage across different UK regions. Reviewers constantly share that the support team goes above and beyond to provide friendly and prompt assistance whenever help is genuinely needed. Some people were dissatisfied with number porting delays and experienced unexpected connectivity drops or signal issues during their daily usage. A small group of consumers also noted that dealing with technical hurdles or setting up new accounts could sometimes prove quite frustrating and challenging.

What people talk about most

Service

Reviewers highlight positive aspects of service, frequently praising the reliable network coverage, easy... See more

Customer service

Customers expressed great satisfaction with customer service, noting that agents are very prompt, kind, and... See more

Price

Clients share satisfaction regarding the price, highlighting fair pricing, great affordability, and... See more

Value for money

Customers consistently note positive experiences with value for money, highlighting competitive prices that... See more

Staff

Reviewers mention high satisfaction regarding the staff, frequently praising friendly team members who... See more

Reviews shaping this summary

Rated 4 out of 5 stars

A great value network. All the standard services and speeds of EE. They don’t have visual voicemail or WiFi calling yet otherwise it would have got 5*’s. Customer service is awesome and very prompt. H... See more

Company replied

Rated 4 out of 5 stars

When I switched network to Slice I wanted to keep my old number so I transferred it over, but the number I was given initially by slice remained active. I had a similar problem transferring my numb... See more

Company replied

Rated 4 out of 5 stars

I really like being part of a small start business. There have been a couple of initial glitches but I think that’s more to do with the general e-sim technology. The customer service is the reaso... See more

Company replied

Rated 4 out of 5 stars

Good cheap Esim on the EE network. Rewards loyalty. 1 star off for less than great network coverage though, which is the case with all networks nowadays.


Company details

  1. Mobile Network Operator

Written by the company

Slice Mobile is the UK's first eSIM only mobile network. Slice is on a mission to revolutionise the mobile network industry by giving customers a slice of the action. Slice offers unique ways to reward customers through loyalty and referral, with bills going down each year and not up.


Contact info

Promotion box for Slice Mobile

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Start your 7 day Free Trial now.

4.0

Great

TrustScore 4 out of 5

181 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(181)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

v good signal

v good signal. prompt and friendly service

22 January 2026
Slice Mobile logo

Reply from Slice Mobile

V good Slicer! Thanks Paul. Great to have you with us.

Rated 5 out of 5 stars

I had an amazing experience with Tobi

I had an amazing experience with Tobi! He helped me quickly, spot on my issue and politely! Really I hope there are more people like Tobi! 5 star service! I am nee to the app itself but so far I rang it 5 star as well!

16 January 2026
Unprompted review
Slice Mobile logo

Reply from Slice Mobile

Thanks Rosina! We share your love for Tobi, he's the best. Glad you got sorted and running smoothly. Enjoy Slicing, and let us know if there's anything else we can do.

Rated 5 out of 5 stars

My eSIM wasn't working properly

My eSIM wasn't working properly. I found an email address and a very helpful and patient chap called Benji helped sort the problem.

2 January 2026
Unprompted review
Slice Mobile logo

Reply from Slice Mobile

Thanks for taking the time to share the love Callum, glad our lovely Benny came to the rescue. Buzzing to have you with us, enjoy Slicing!

Rated 5 out of 5 stars

Tobi was bang and went above and…

Tobi was bang and went above and beyond. He waited patiently whilst I was carrying out checks and then called me afterwards to ensure that the line was not connected and operating as it should do, post a new eSIM. Thank goodness for eSIM and being able to change it immediately rather than waiting days for the post!

I’ve not been with Slice for long, but I am loving you all so far 🎄🧑‍🎄🧑‍🎄🎄

12 December 2025
Unprompted review
Slice Mobile logo

Reply from Slice Mobile

Thanks Paul, we're big fans of Tobi too! Buzzed he was able to help. Thanks for being part of the Slice community and helping us shape Slice to be a better network.
Happy Slicing over the festive season! 🎄

Rated 5 out of 5 stars

Really good service that is great…

Really good service that is great abroad as it is at home. I’m in an EE low signal zone but have another sim with 5G coverage, so I use both. Haven’t needed to use customer service but I’m sure they are fine. I like the building up of cash back and all the other features offered as part of the service offered!

11 December 2025
Unprompted review
Slice Mobile logo

Reply from Slice Mobile

Thanks Jamie!
We hope you enjoy your journey to cashback, and it's great to hear you've found Slice working brilliantly abroad. We're currently running a 12 Days of Christmas on the community, look out for silliness from the team, games and giveaways!
Happy Slicing.

Rated 5 out of 5 stars

Helpful Tobi

Tobi was really helpful and talked me through each step of fixing my issue

9 December 2025
Unprompted review
Slice Mobile logo

Reply from Slice Mobile

Thanks John,
Glad Tobi was able to fix your issue, fingers crossed it's smooth sailing from here!
Happy Slicing.

Rated 5 out of 5 stars

Happy Slicer!

Been with Slice over a year now. Service has always been exemplary, rewards for customer retention excellent and using EE as a backbone provides great coverage when travelling around the UK.

21 November 2025
Slice Mobile logo

Reply from Slice Mobile

Thanks for making Slice a better place Vod, helping us test and being part of our community. We're happy to have you!

Rated 4 out of 5 stars

Very happy with the service provided by…

Very happy with the service provided by Slice since initial teething problems were sorted!

25 November 2025
Slice Mobile logo

Reply from Slice Mobile

Hi Edwin, Thank you for your lovely review. Glad you're enjoying Slice now your teething problems have been resolved. Happy Slicing.

Rated 5 out of 5 stars

Slice technical

Slice technical
Great speedy response to my issue even though it was during the night, I work nights and its important to me have service with my mobile all of the time.

27 November 2025
Unprompted review
Slice Mobile logo

Reply from Slice Mobile

Thanks Peter! Our team do tend to go over and beyond and can sometimes be found helping Slicers out of hours. I think you had a shiny hero in the shape of George. Great to hear you're all sorted - Happy Slicing.

Rated 5 out of 5 stars

The crystal clear terms and conditions

The crystal clear terms and conditions, the very fair prices of their products and THE AMAZING AND VERY HELPFUL HUMAN AND NOT BOTS CUSTOMER CARE SERVICE REPRESENTATIVES!

10 November 2025
Unprompted review
Slice Mobile logo

Reply from Slice Mobile

Thank you Marzodue! Our Help Team are the very best of humans, thanks for giving them a shout out. We're delighted to have you Slicing with us, and hope you continue to enjoy getting a Slice of the action.

Rated 5 out of 5 stars

Decent MVNO uses EE can't complain

Decent MVNO. I switch network semi frequently to find the best price so I've been on every network going. I thought I'd try slice mobile ad they use the EE network (which is the best in the uk for coverage).

Going to EE directly is way too expensive so this is the next best thing.

Nothing to complain about

21 November 2025
Unprompted review
Slice Mobile logo

Reply from Slice Mobile

Hurrah! Thanks Tom, this is a great review to open on a Friday. Happy Slicing, thanks for being part of it.

Rated 1 out of 5 stars

scammers use your need for ,data against you

total rip off ,got my card details
said i had 1 month free ,
did not work at all no data nothing
after one hour ,stopped my 1 month free ,,,
then the next week took £5 from my account
CROOKS ...STAY WELL AWAY

12 November 2025
Slice Mobile logo

Reply from Slice Mobile

Hi Denis,

We don't offer a month free on any of our deals, but a 7 day free trial with every plan. You can turn auto-renew off from the very beginning and throughout your plan from the home or plans page.
I can see your plan is still active and you haven't turned auto-renew off, which means you'll be charged again in December. Please contact our help team at help@slicemobile.com or through our in-app chat function and they'll help you.
Thanks!

Rated 5 out of 5 stars

Service has been really good since I…

Service has been really good since I signed up. Really simple to use, nice app, and decent price. There was a bit of a problem with changing payment type via the app but I just messaged them and they got back to me straight away and sorted it. Then I noticed an app update a few days later with a bug fix so can't complain about them not being quick!

9 November 2025
Slice Mobile logo

Reply from Slice Mobile

Thanks for the lovely feedback Kev! We’re happy to hear the service and app have been shining for you. Sorry about the payment-change glitch, we’re glad the team jumped on it and the update sorted it out. We're always working to make things smoother!

Rated 5 out of 5 stars

I think slice is a good affordable…

I think slice is a good affordable network good signal and fast internet i have had no problems with network i would recommend to others and the esim quick and simple to install

15 November 2025
Unprompted review
Slice Mobile logo

Reply from Slice Mobile

Thanks Clive, we’re thrilled to hear you’re enjoying great signal, fast speeds, and a smooth eSIM setup. It means a lot that you’d recommend Slice to others. Thanks for being part of the Slice community!

Rated 4 out of 5 stars

A great value network

A great value network. All the standard services and speeds of EE. They don’t have visual voicemail or WiFi calling yet otherwise it would have got 5*’s. Customer service is awesome and very prompt. Highly recommended

15 November 2025
Unprompted review
Slice Mobile logo

Reply from Slice Mobile

Thanks for the awesome review, Scott! Once WiFi Calling lands, you’d better believe we’ll be shouting it from the rooftops. Our Help Team are the bee’s knees, thanks for giving them a shout-out. Enjoy Slicing!

Rated 5 out of 5 stars

Excellent Service

Excellent Service, Great Signal and No Hassle! Have a slice of that!

27 October 2025
Slice Mobile logo

Reply from Slice Mobile

'Have a Slice of that!' - this is going to become our new moto in the office Chris! Thanks for Slicing with us. 🍕

Rated 5 out of 5 stars

No complaints

Easy to setup up and no problems with service so far! An improvement from my last night work so not complaints

24 October 2025
Slice Mobile logo

Reply from Slice Mobile

Thanks Brad! Glad things are running smoothly, that’s the kind of slice-of-life update we love.

Rated 5 out of 5 stars

Amazing esim

Amazing esim, fast 5g and live chat always professional and helpful.

24 October 2025
Slice Mobile logo

Reply from Slice Mobile

Thanks Paul! Glad our eSIM and support were a slice above the rest.

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