Staff were very friendly and the train was clean. The lights were dimmed on departure which made having a sleep easier. Several seats appeared to have been overbooked, including my own, which caused... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Travelled in a coach seat. Ticket was good value for money, especially with my railcard. Coach was clean and staff customer service excellent. My only quibbles were: I don't believe the seats actu... See more
Company replied
Staff were great, friendly & helpful; the travelling experience and seeing the views was good. Quality of the cooked breakfast was disappointing and very salty, mushrooms and 'buttery' were very che... See more
Company replied
The service was as described and expected. And on time. The tiny British loading gauge of course brings limitations on carriage size. Like, the corridor has to be extremely narrow for berths to b... See more
Company replied
Company details
Information provided by various external sources
Caledonian Sleepers are overnight train services running between Scotland and London.
Contact info
1 Union Street, IV1 1PP, Inverness, United Kingdom
- 0330 060 0500
- enquiry@sleeper.scot
- sleeper.scot
3.9
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent travel in Club Room from…
Excellent travel in Club Room from London to Fort William
Big + :
Real private shower in Room
Very confortable beds and pillows
Excellent breakfast with very nice view (book it in the club car restaurant as soon as you board)
Little hiccups (nothing big but improvment possible) : ibgot confirmation ouf our booking... but 3 ours later you agent told us that breakfast cannot be served that late (sad considering our train arrives at 10). we chabged the time to 8h45 and presenter ourselves ar 8h40... and were finally served at 9:15 ^^ would be great to be able to book until 9 am.
Staff was very nice aand we enjoyed cakes and coffee in both lounges.
20 May 2026
Reply from Caledonian Sleeper
Thank you for taking the time to share your feedback following your journey with Caledonian Sleeper.
We’re delighted to hear your positive comments about the en-suite shower in your room, the comfort of the beds and pillows, and the excellent breakfast experience in the Club Car with its views. It’s also great to know you enjoyed the lounges, as well as the cakes and coffee, and found our staff very nice throughout your journey.
We’re sorry, however, for the confusion and inconsistency around your breakfast booking and timing. We understand how frustrating it must have been to receive different information and then experience a delay on the morning of your arrival. Your feedback regarding booking availability up to later breakfast times is appreciated and will be shared with the relevant teams for review.
Thank you again for your helpful comments.
Kind regards,
Caledonian Sleeper
Club car inaccessible - no consideration provided
Club car was inaccessible, a big decision for our choosing this method of transport, and we were confined to our room. No consideration provided for this inconvenience. We were told that someone would come by to take a drink/snack order- after waiting for 40-minutes and calling for service, no one came to provide us with any service.
Breakfast was sub par. With some dietary restrictions, attempted to include beans and tomatoes with oatmeal - was told could only choose one breakfast item, no exception. Again, no consideration for loss of use of club car with zero flexibility.
Plus side - Rooms were clean, beds comfortable, bathroom as advertised, friendly staff at check-in and lounge.
20 May 2026
Reply from Caledonian Sleeper
We’re very sorry to hear about your recent experience travelling with Caledonian Sleeper. We understand how disappointing it must have been to have no access to the Club Car, especially when this was an important factor in choosing to travel with us. We also apologise for the lack of service provided during your journey and for the frustration caused regarding your breakfast options and dietary requirements.
We do appreciate you highlighting the positive aspects of your trip, including the cleanliness of the rooms, comfort of the beds, and the friendliness of our check-in and lounge teams.
We would like the opportunity to review your feedback further. Please could you contact our Guest Services team at Enquiry@sleeper.scot with your booking details so we can investigate this experience in more detail.
Kind regards,
Caledonian Sleeper
The staff in particular the beautiful…
The staff in particular the beautiful lady in the lounge bar in Inverness who met me on
Entering the lounge she could not to enough for me very attentive not only to myself but to all customers She is to be commended A real asset to the company Secondly the lovely lady who met me in the club car what a wonderful woman full of life really made me feel at home on board very professional at her work I understand from
Speaking to her she as been with the company for 5 years again what a wonderful lady and last but not least the lady who
Showed me to my room and carried my hot chocolate with her for People like this are hard to replace It made my day the trip was on my bucket list They made my dream come true
21 May 2026
Reply from Caledonian Sleeper
Thank you for taking the time to submit your review on your recent trip with Caledonian Sleeper. Thank you for your wonderful kind comments about our staff both in the lounge prior to boarding and onboard the train. We do pride ourselves on the standard of customer service we offer to our guests and please be assured I will pass your feedback onto the relevant departments. We do hope we will be able to welcome you back to our Lounge in Inverness and onboard Caledonian Sleeper in the future.
Kind regards
Caledonian Sleeper
Prompt and ease of boarding was good
Prompt and ease of boarding was good. The twin bunk room we booked was very cramped. We had to change on our bunk beds because of lack of space. Our carry on suitcases did not fit under the bottom bunk . The room was rather drafty . Breakfast and service was good.
14 May 2026
Reply from Caledonian Sleeper
Thank you for taking the time to share your feedback following your journey with Caledonian Sleeper.
We’re pleased to hear that you found boarding to be prompt and straightforward, and that you enjoyed the breakfast and service provided by our onboard team.
We are sorry to hear that you found the twin cabin cramped and experienced difficulty with luggage storage and comfort during your journey. We appreciate that cabin space can feel limited, particularly when travelling with larger bags. For future journeys, our onboard team can assist with storing excess luggage elsewhere on the train if required, and we would always encourage guests to speak with the team onboard should they need any assistance.
We also apologise that you found the cabin drafty and will ensure your comments are shared with the relevant team for review.
Kind regards,
Caledonian Sleeper
Please turn the lights of in the seated…
Please turn the lights of in the seated coach, and make less noise at Edinburgh.
13 May 2026
Reply from Caledonian Sleeper
Thank you for taking the time to share your feedback following your journey with Caledonian Sleeper.
We’re sorry to hear that your journey was disrupted by the lighting in the seated coach and by noise during the stop at Edinburgh.
For safety and security reasons, some lighting within the seated coaches must remain on throughout the journey to allow safe movement for guests and staff onboard. We appreciate, however, that this can impact comfort when trying to rest overnight.
The noise experienced at Edinburgh is typically due to operational shunting procedures, where portions of the train are divided and reconnected before continuing to their respective destinations. While this is an essential part of the service operation, we understand it can be disruptive to sleep and apologise for the inconvenience caused.
We do appreciate your feedback and will share your comments with the relevant teams as we continually review the onboard experience for our guests.
Kind regards,
Caledonian Sleeper
The men who clank about with the…
The men who clank about with the sleeper at 3am in Edinburgh station were a bit quieter , didn't stomp through the carriage of sleeping people and didn't put the carriage lights on strobe mode flicking on and off which gave me a fit last time.
Seats not comfy to sleep on though. You know people are trying to sleep? Make it ergonomic and serve purpose.
8 May 2026
Reply from Caledonian Sleeper
Thank you for taking the time to share your feedback following your journey with Caledonian Sleeper.
We’re very sorry to hear about the disturbance you experienced during the overnight stop at Edinburgh on previous journeys, particularly the noise and lighting during operational movements. We understand how disruptive this can be when passengers are trying to sleep, and we apologise for the impact this had on your rest.
We appreciate your comments regarding the comfort of the seated accommodation. While seating is designed to provide a practical option for travel, we understand your concerns about comfort for overnight use and will ensure your feedback is shared with the relevant teams for review.
Thank you again for your comments.
Kind regards,
Caledonian Sleeper
Comfortable sleep but very difficult…
Comfortable sleep but very difficult ladder to top bunk.Prompt breakfast. Very cramped cabin. Early part of journey bumpy and noisy.
12 May 2026
Reply from Caledonian Sleeper
Thank you for taking the time to share your feedback following your journey with Caledonian Sleeper.
We’re pleased to hear that you were able to get a comfortable sleep and that your breakfast was served promptly. However, we’re sorry to learn that you found the cabin cramped and the ladder to the top bunk difficult to use. We also understand your comments regarding noise and movement during the early part of the journey, which can vary depending on the route and track conditions.
Your feedback is appreciated and will be shared with the relevant teams as part of our ongoing review of the onboard experience.
Kind regards,
Caledonian Sleeper
Great trip
Great trip, very comfortable despite semi small quarters in the classic twin! Scottish breakfast was nice too!
21 May 2026
Reply from Caledonian Sleeper
Thank you for taking the time to share your feedback following your journey with Caledonian Sleeper. We are happy to hear you had a great trip and you enjoyed your Scottish Breakfast.
Kind regards
Caledonian Sleeper
The Caledonian sleeper is a heartfelt…
The Caledonian sleeper is a heartfelt reminder of what travel once was, still could be and in this instance...incredibly still is! Arriving in the morning with my 11 year old son to be met with the Highlands of Scotland for the first time was truly unforgettable!
10 May 2026
Reply from Caledonian Sleeper
Thank you for taking the time to share your feedback following your journey with Caledonian Sleeper. I am happy to hear both you and your son had an enjoyable journey with us, and I hope you both had a lovely time in the Highlands. We do hope we can welcome you both back on board in the future.
Kind regards
Caledonian Sleeper
Reply from Caledonian Sleeper
Thank you for taking the time to submit your review on your recent trip with Caledonian Sleeper. I am happy to hear you felt the staff gave you great service and you had a comfortable journey. We do hope we can welcome you back onboard Caledonian Sleeper in the near future.
Kind regards
Caledonian Sleeper
Should be 5 star but let down by details
Should be 5 star but let down by important things. Not a cheap trip so expect attention to detail. Lounge staff at both Euston and Waverley were excellent and we could use the lounge until boarding time. Trip from Euston had an extremely limited breakfast which is unacceptable on a luxury train like this. I had to make do with a bacon roll which I can buy at any burger van. In the old days (90's) the conductor would always bring you a cup of tea and that was a more downmarket service. Would be nice on this train, especially as I had a dog I was disqualified from using the lounge car despite paying a higher price than other passengers. I think they need more staff. I like these cars and the ensuites, easy too use, make a freshen up so easy and the bedding is quality. I was fine as on a short trip but others struggled with liuggage due to limited space. It is cheaper than driving and staying at hotels.
13 May 2026
Reply from Caledonian Sleeper
Thank you for taking the time to share such detailed feedback following your journey with Caledonian Sleeper.
We’re really pleased to hear that you found our lounge teams at both Euston and Waverley excellent, and that you were able to make use of the lounges comfortably before departure. It’s also great to know you found the onboard cabins, en-suite facilities, and bedding to be of good quality and easy to use.
We’re sorry, however, that aspects of your journey fell short of expectations. We appreciate your comments regarding the breakfast offering and understand your disappointment with the limited selection available on this occasion. Your feedback will be shared with our catering team as we continue to review and develop our onboard service.
We also understand your frustration regarding access to the Club Car when travelling with a dog, and your wider comments around staffing levels and onboard service. While pets are welcome in specific accommodation areas for the comfort and safety of all guests, we recognise your concerns and will ensure these are considered as part of ongoing service reviews.
Finally, we appreciate your comments regarding luggage space and will continue to review how we can better support guests travelling with baggage.
Thank you again for your balanced feedback. We hope to welcome you onboard again in the future for an improved experience.
Not what was expecte
I was extremely surprised that there was no hot food in quest lounge and was advised that the club car would have hot food only to fine that everything was microwaved and only one meal at a time was available paid £5 for soggy bowl of 10 chips after waiting 40 minutes same happened at breakfast room was however good
21 May 2026
Reply from Caledonian Sleeper
We’re very sorry to hear that your experience onboard did not meet expectations.
We apologise for the disappointment regarding the food offering in the guest lounge and Club Car, as well as the long waiting times you experienced for both your evening meal and breakfast service. We understand how frustrating this must have been, particularly after being advised that hot food would be available.
We’re also sorry to hear that the quality and presentation of the food did not meet the standards you expected, especially in relation to the meal and side order you received.
We do appreciate you highlighting that you found your room comfortable, and we will ensure your wider feedback is shared with the relevant onboard and catering teams for review.
Kind regards,
Caledonian Sleeper
Mixed…Putward jpurney
Putward jpurney , high-tech toilets hadtechnical problems. The one next to accessible room stopped opening. The one along the corridor would noy flush.
Staff lovely and helpful.
Outward journey the accessible room had a bin, return journey no bin.Upper bunk had too little space fir adult.
19 May 2026
Reply from Caledonian Sleeper
Thank you for taking the time to share your feedback following your journey with Caledonian Sleeper.
We’re pleased to hear that you found our staff lovely and helpful, and we’re sorry to learn about the issues you experienced onboard.
We’re particularly sorry for the technical problems you encountered with the onboard toilets, including the unit that stopped opening and the flushing issue you described. This is not the standard we expect, and we appreciate how inconvenient this would have been during your journey.
We also note your comments regarding the accessible room facilities and the difference in bin provision between journeys. Your feedback will be shared with the relevant teams for review to ensure consistency onboard.
Regarding the sleeping arrangements, the upper bunk is the same size as the lower bunk; however, we appreciate that the perception of space and ease of use—particularly access and headroom—can feel more restricted in the upper berth for some guests.
Thank you again for your comments, which help us improve our service.
Kind regards,
Caledonian Sleeper
Your train has very bad internet
Your train has very bad internet, although it says that the wi-fi is excellent.
19 May 2026
Reply from Caledonian Sleeper
Thank you for taking the time to share your feedback.
We’re sorry to hear that you experienced poor internet connectivity during your journey. While Wi-Fi is provided onboard, performance can vary significantly along the route due to coverage limitations in certain areas, particularly in more remote sections of the network. We appreciate that this can be frustrating, especially when expectations are set around having a strong connection.
Your comments are appreciated and will be shared with the relevant teams as we continue to review onboard connectivity and guest communications.
Kind regards,
Caledonian Sleeper
Let’s face it
Let’s face it, no one actually likes the seated service but since the demise of the bargain berths (and whatever happened to the promised flatbeds?) it’s the only option. In that context the journey was as comfortable as it could be - except for what seemed nearly an hour standing on the platform at Edinburgh waiting for the carriages to couple. No catering so we got free hot drinks.
19 May 2026
Reply from Caledonian Sleeper
Thank you for taking the time to share your feedback following your journey with Caledonian Sleeper.
We’re sorry to hear about the extended wait on the platform at Edinburgh during the shunting and coupling of the train. We appreciate that this would have been an uncomfortable and inconvenient part of your journey, particularly when travelling in seated accommodation overnight.
We understand your wider comments regarding the seated service offering, and we recognise that expectations around comfort are particularly important for overnight travel. Your feedback is appreciated and will be shared with the relevant teams as part of ongoing service review.
We’re pleased to hear that, within the circumstances, you found the journey as comfortable as it could be, and that the complimentary hot drinks provided were helpful during the delay.
Thank you again for your comments.
Kind regards,
Caledonian Sleeper
A night from hell
The train rattled and squeaked its way north,the charging points didn’t work ,the lounge was shut and the toilet was disgusting ,the staff were there !
20 May 2026
Reply from Caledonian Sleeper
We’re very sorry to hear that your journey with Caledonian Sleeper did not meet expectations. We apologise for the issues you experienced onboard, including the condition of the toilet facilities, the charging points not working, and the lounge being unavailable during your trip.
We also understand how frustrating it must have been to travel in uncomfortable conditions and feel disappointed by the onboard experience overall.
Your feedback has been noted and will be shared with the relevant teams for review, as this is not the standard of service we aim to provide.
Kind regards,
Caledonian Sleeper
Really fun way to travel from London to…
Really fun way to travel from London to Glasgow!
I do wish it was a bit less expensive.
20 May 2026
Reply from Caledonian Sleeper
Thank you for taking the time to share your feedback following your journey with Caledonian Sleeper.
We’re delighted to hear that you enjoyed your trip and found it a fun way to travel between London and Glasgow.
We also appreciate your comment regarding pricing. We understand that value for money is an important consideration, and your feedback will be shared with the relevant teams as part of our ongoing review of the guest experience.
We hope to welcome you onboard again in the future.
Kind regards,
Caledonian Sleeper
Cabin was very small
Cabin was very small. Smaller than I expected and, I would say, too small for 2 people to be comfortable.
Toilet was fine. Neither of us even attempted to use the shower. Very disappointing.
Train was over an hour late in arriving/boarding. It the lost a further hour overnight due to problems with another train. We received a textvat 6.30am, advising how to go about claiming for compensation for delays over 2 hours.
As this journey was part of our trip to Germany, involving several connections, we were extremely anxious that our entire trip would be ruined before we even reached London!!
Fifteen minutes later, our breakfasts arrived and we were advised that the train had made up the lost time and we would be arriving pretty much on schedule!! Needless stress and anxiety.
I don't think we'll be using this service again and would not be recommending it to others.
13 May 2026
Reply from Caledonian Sleeper
We’re sorry to hear that your recent journey with Caledonian Sleeper did not meet your expectations.
We appreciate your comments regarding the size of the cabin and understand that some guests may find the rooms compact when travelling with two people. Cabin dimensions and layouts are available on our website to help guests choose the accommodation option best suited to their needs, though we are sorry to hear the space did not feel comfortable for your journey.
We also apologise for the delays and the uncertainty caused during your overnight travel, particularly as you were continuing onward to Germany with multiple connections. We completely understand how stressful this must have felt, especially after receiving communication regarding potential compensation before confirmation that lost time had been recovered. However we do think keeping our guests informed of any potential delays are necessary, especially for guests like yourself who may have onward connections.
While we are pleased the service was ultimately able to make up time and arrive close to schedule, we appreciate that the disruption and anxiety caused had already impacted your experience.
Thank you for taking the time to share your feedback, which will be shared with the relevant teams for review.
Kind regards,
Caledonian Sleeper
Reply from Caledonian Sleeper
Thank you for taking the time to share your feedback following your journey with Caledonian Sleeper. I am happy to hear you felt you had a brilliant service and the bed was comfortable. I am also happy to hear you enjoyed the food.
Kind regards
Caledonian Sleeper
Reply from Caledonian Sleeper
Thank you for taking the time to share your feedback following your journey with Caledonian Sleeper. I am happy to hear you felt the service and staff were great. We look forward to welcoming you back onboard in the near future.
Kind regards
Caledonian Sleeper
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.