Sleepeezee BedsReviews 

1,475
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 152 reviews, reviewers had a great experience with this company. Many customers are extremely satisfied with the comfort and support provided by the mattresses, often leading to significantly improved sleep and reduced pain. The quality of the products, including dog beds, is frequently praised for being durable, supportive, and easy to clean. Reviewers also highlight the straightforward ordering process and the efficient, timely delivery service, with many appreciating the helpful and polite delivery staff. However, some customers also noted issues with the mattress firmness, finding them too hard, or experiencing sagging after a relatively short period, leading to discomfort and pain. A few other people also felt that the mattresses did not match the comfort experienced in Travelodge hotels, despite being marketed as such.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the comfort and quality of... See more

Quality

Reviewers mention positive feedback about quality, with many describing mattresses as very comfortable,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising prompt and efficient... See more

Order

People report positive experiences with the ordering process, often highlighting its ease and efficiency from... See more

Staff

Reviewers highlight positive aspects of staff, particularly praising delivery personnel for their... See more

Reviews shaping this summary

Rated 4 out of 5 stars

King sized mattress suits me well and my partner who has back problems sleeps much better. Our only criticism is sizing … it’s slightly longer and slightly less wide than our king sized bed. Its depth... See more

Company replied

Rated 4 out of 5 stars

The mattress arrived half an hour earlier than the start of the time window, so we weren't quite ready. The two delivery guys were very helpful and pleasant and waited for us to clear the bedding and... See more

Company replied

Rated 5 out of 5 stars

Really pleased with the dog bed from Sleepeezee! We bought the mattress version specifically for use in the car, and it’s been absolutely perfect. It fits the boot well, stays in place, and gives our... See more

Company replied

Rated 5 out of 5 stars

Superior Mattress! Absolutely the BEST mattress we have ever had. Beautifully made. Extremely comfortable,supportive, firm mattress. Purchased from Dreams. We don’t feel each other moving around on... See more

Company replied


Company details

  1. Bedroom Furniture Store

About Sleepeezee Beds

Written by the company

  • Held a Royal Warrant from HRH The Prince of Wales since 1985 and supplies the Royal Residences
  • More than 100 years’ experience in handcrafting the perfect night's sleep
  • Every Sleepeezee product is handmade at our factory in Rochester, Kent, where more than 300 expert craftspeople build bespoke beds to our premium standards
  • Supporter of the QEST, MacMillan charities, British Heart Foundation and Ellenor Hospice
  • We have donated more than £100,000 to Macmillan Cancer support
  • You can find a Sleepeezee bed and mattress in one of our independent bed and furniture retail outlets, or in one of our national retailers

  • Contact info

    4.1

    Great

    TrustScore 4 out of 5

    1K reviews

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    4.1

    All reviews

    (1,475)

    133 reviews in the last 12 months

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    Rated 5 out of 5 stars

    Sleepeezee Travelodge Matress

    Enjoyed the Travelodge mattresses and decided to get one myself. Very comfortable.

    Delivery company that you used was really good. Allowed me to select date, messaged night before with approximate time and then when on the way. Fast efficient pick up of old matress and replacement with new one

    19 October 2025
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    We're happy to hear that you find our mattresses comfortable. It's great that you had a positive delivery experience with efficient communication and service. Thank you for your feedback.

    Rated 5 out of 5 stars

    Mattress

    The mattress is extremely comfortable. Delivered on time, good experience.

    18 October 2025
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    We're happy to hear that you find the mattress extremely comfortable! We appreciate your positive feedback regarding on-time delivery and your experience.

    Rated 4 out of 5 stars

    Delivery issue quickly sorted

    Bed base delivered with mixture of slider feet and wheels. One call to customer services and full set of wheels in the post and received the next day.

    18 September 2025
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    We appreciate your feedback and are pleased our customer service team promptly resolved the issue with the bed base. Thank you for your review!

    Rated 1 out of 5 stars

    Appalling customer service

    Appalling customer service. Emails ignored for days, when they do reply they wash their hands of any problems or offer cursory refunds. Seems they have no control over what the factory produces, so if it’s incorrect, it’s the customer’s problem. Would not recommend.

    16 October 2025
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    We regret to hear about the poor customer service and issues with your order. We appreciate you bringing this to our attention. If you'd like to email us at media@sleepeezee.co.uk we'll ensure our team take a look at this for you. Thanks

    Rated 2 out of 5 stars

    Was great for the first 12months

    Was great for the first 12months but as soon as the padding wears down it's horribly uncomfortable and I wake up with back, side and neck pain. My cheaper mattress was miles better than this and I'm thinking of going back to it. They recommend you let it 'bed in' that's probably just to get you past the sleep trial.

    1 November 2025
    Unprompted review
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    Hi we're sorry to hear you're not still enjoying your Sleepeezee mattress. We'd like to hear more, if you can email us at media@sleepeezee.co.uk we can get our customer service team to take a look. Thank you

    Rated 5 out of 5 stars

    Great company

    Best mattress ever! Travel lodge dreamer. Very good price, easy to order, secure payment. Kept updated on delivery

    29 September 2025
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    We're happy to hear that you consider our mattress the best! It's great to know the ordering process, payment security, and delivery updates met your expectations. Thanks!

    Rated 1 out of 5 stars

    The mattress is faulty

    The mattress is faulty. Have emailed multiple times but still issue not resolved

    28 September 2025
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    Thank you for your review and we're sorry to hear about the issues you're facing - please can you email your details to media@sleepeezee.co.uk and we'll ensure the customer service team reach out. Thank you

    Rated 3 out of 5 stars

    Dreamerbed mattress

    Having had a king size Dreamerbed for 10 years bed and absolutely loved it, we decided to upgrade to a superking.
    Headboard and base are beautiful.
    The mattress however, is nothing like our king size one.
    This new one is very firm, almost like sleeping on a park bench.
    After 5 nights, I spent £90 on the best mattress topper I could find.
    Much better now.

    29 August 2025
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    Thanks for your review, we're glad you're happy with your new headboard and base. A new mattress can sometimes feel a little different to what you have tried in a hotel, due to the potential age of the mattress in the hotel. We do recommend allowing time for your new mattress to 'bed in' as you adjust to a brand new mattress. Thanks again for your review!

    Rated 5 out of 5 stars

    Having recently stayed at a number of…

    Having recently stayed at a number of Travelodges , I was taken with the sleep quality from the mattress. Turned out that they are provided Sleepezee. When i was informed of the offer, I didnt hesitate to purchase and am not disappointed. Would absolutely recommend

    29 August 2025
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    We're happy to hear that you enjoyed the sleep quality from our mattresses during your stays. We're glad that you purchased one and are not disappointed. Thank you for your recommendation!

    Rated 5 out of 5 stars

    Excellent from ordering to delivery.

    Very good delivery. Kept up to date throughout the process. Arrived on time. Shoes off without asking. Fast workers. Respected property and polite. Very impressed indeed. Mattress looks amazing. Would recommend.

    24 October 2025
    Unprompted review
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    We're happy to hear that you were very impressed with our delivery service! We appreciate your positive feedback regarding our team's efficiency, politeness, and respect for your property. We're glad your mattress looks amazing and that you would recommend us.

    Rated 5 out of 5 stars

    Superior Mattress

    Superior Mattress! Absolutely the BEST mattress we have ever had. Beautifully made. Extremely comfortable,supportive, firm mattress. Purchased from Dreams. We don’t feel each other moving around on the mattress at all, hence, we sleep much better!
    It’s comfy and supportive too. Highly recommend. Expensive yes, worth it - totally!!
    It must be better for our health too, sleep is like medicine!

    23 October 2025
    Unprompted review
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    We're happy to hear that you consider our mattress the best you've ever had! It's great to know you find it beautifully made, comfortable, supportive, and firm. We appreciate you sharing how much better you sleep and that you highly recommend it. Thank you!

    Rated 3 out of 5 stars

    Delivery and assembly no issues .

    Delivery and assembly no issues .
    Really really looking forward to my first nights sleep in my hotel dreamer.
    I’m not a moaner or begrudger, a week in and it’s still soo firm and no give in it . Perhaps it’s me but it feels completely different to the named hotel beds that I’ve slept in many a time .
    Online purchase so guess it’s my own fault .

    21 October 2025
    Unprompted review
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    Thank you for your review, we're glad delivery and assembly met expectations. With regards to the feel of the bed versus what is in hotels, There can sometimes be a slight variation as your mattress is brand new, and the one slept on in a hotel could be multiple years old, where the fillings have had time to bed in. Rest assured the mattress you purchased is built to the same specification as what is supplied to the hotel. If you have any issues, please feel free to reach out to media@sleepeezee.co.uk for the team to look into.

    Rated 5 out of 5 stars

    Excellent product and service.

    Got this mattress through a discount offer making it an affordable price. Thick mattress, firm to sleep on and very, very comfortable. I no longer wake up with any aches and pains. Ordering was easy and could pick my delivery date. Delivered on time, without any issues and took my old mattress away, as arranged. Excellent service. Just need decent pillows now!

    21 August 2025
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    We're happy to hear that you find the mattress comfortable and are waking up without aches and pains! We're glad the ordering process was easy, the delivery was on time, and the old mattress removal went smoothly. Thanks for your feedback.

    Rated 4 out of 5 stars

    Product - Great - Service/Delivery - Appalling

    Placing my order and the product itself there no complaints. First nights sleep has made a difference and I am glad I made the choice. However the delivery company (AIT Delivery) that was contracted by Sleepeezee were absolutely appalling, it took over 3 attempts for the delivery company to actually deliver. From texting a delivery window to then a text 5 minutes before end of delivery time to then advise non delivery for that day. The drivers were non English speaking and didn’t understand that they were also picking up old mattress. This was a challenge for me to communicate.

    13 October 2025
    Unprompted review
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    We appreciate your order and are so glad the product is making a difference. We're sorry to hear about the delivery issues. We'll address this with the delivery company to improve their service. Thanks for your feedback.

    Rated 5 out of 5 stars

    Quality Dog Bed

    We already have a super king sleepeze so when I saw that they made dog beds it was a no brainier. Yes on the more expensive side but there's no chemical smell, decent stitching and it just looks much better.
    Highly recommended.

    16 September 2025
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    We're happy to hear that you find our dog bed to be a worthwhile purchase! It's great to know that you appreciate the quality and design, especially compared to other options. Thanks for recommending our product!

    Rated 5 out of 5 stars

    A really comfortable mattress for a…

    A really comfortable mattress for a good night’s sleep. Delivery was easy to arrange and carried out very efficiently

    15 September 2025
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    We're happy to hear that you find our mattress comfortable and that it provides you with a good night's sleep. We're also glad the delivery was easy to arrange and efficient.

    Rated 5 out of 5 stars

    Very comfortable mattress

    Very comfortable mattress. First time buying the Travelodge version.
    So far so good 😁

    15 September 2025
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    We're happy to hear that you find the Travelodge mattress comfortable! Thank you for trying it out and sharing your positive experience with us.

    Rated 5 out of 5 stars

    Quick Efficient Delivery

    A good night's sleep and no backache. A frm but comfortable mattress tried out at first at The Travel Lodge.

    15 August 2025
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    We're happy to hear that your new mattress provided you with a good night's sleep and relieved your backache. Thanks for your positive feedback!

    Rated 5 out of 5 stars

    Very easy to order and speedy delivery

    Very easy to order and speedy delivery
    Having a very restful sleeping experience

    5 August 2025
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    We're happy to hear that ordering was easy and delivery was speedy! We appreciate you sharing that you are having a restful sleep.

    Rated 5 out of 5 stars

    Easy to order

    Easy to order, fairly prompt delivery. Mattress appears comfortable.

    15 August 2025
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    We're happy to hear that ordering was easy and delivery prompt. We appreciate your feedback and hope you enjoy the mattress!

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