Was told tic booked was now unavailable n wld need to pay more but Raymond helped to get me a refund, several weeks ago.. A worry - a few days ago booked a rtn tic online, was timed out b4 I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The company's staff, Raymond is friendly and helpful, doing his job efficiently and explained clearly. Thank you for such a standard professional work!
Ricky stayed in late to help secure a flight after hours. Went through the options with me and booked the flight to fit in with what I wanted. Thank you
Although the first flight I booked with Sky Wizard fell through and I ultimately had to end up booking another flight that cost a little more but I can honestly say, Raymond did his best to ensure tha... See more
Company replied
Company details
Written by the company
SkyWizard.co.uk – Your Travel Partner for Flights Worldwide SkyWizard.co.uk is the trading name of Midlands Travel Ltd, a UK-based travel company specialising in flights, international airfares and travel services for customers travelling from the UK and worldwide. We are an IATA-accredited travel agency (IATA No. 91206290) and a Protected Trust Services (PTS) member (PTS No. 6009). Our aim is to make booking flights straightforward, transparent and convenient, while providing customers with professional support throughout their travel journey. From Economy and Premium Economy to Business Class, we help customers explore competitive fares across a wide range of airlines and international destinations. Whether you are travelling for business, visiting family and friends, planning a holiday, or arranging a long-haul journey, our experienced travel team is available to assist. At SkyWizard, we believe that good travel service goes beyond simply finding a flight. We focus on clear communication, helpful customer support and assisting our customers when their travel plans change or unexpected situations arise. We are proud of the feedback shared by our customers and continuously strive to improve the experience we provide. SkyWizard.co.uk — operated by Midlands Travel Ltd. Visit skywizard.co.uk to explore flights and travel options or speak with our team.
Contact info
66 Longleat, Birmingham, England, BIRMINGHAM,, B43 6QD,, BIRMINGHAM, United Kingdom
- +44 02039172645
- ricky@skywizard.co.uk
- skywizard.co.uk
3.9
Great
209 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 24 hours
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Bought the ticket to Delhi for my…
Bought the ticket to Delhi for my sister, spoke to Raymond, he gave me a the desired flight that my sister wants. Everything was so smooth, got the tickets also on the same day.
I will definitely recommend skywizard to my friends
21 April 2025
Unprompted review
Reply from Skywizard
Thank you for your fantastic review! We're delighted to hear you had a great experience with SkyWizard. Our team strives to provide expert, courteous service, and your kind words truly motivate us.
We appreciate your feedback on our competitive rates and value for money. Your recommendation means a lot!
If you ever need assistance, we’re here for you. Looking forward to serving you again!
Best regards,
SkyWizard
Bought ticket for Delhi flight on…
Bought ticket for Delhi flight on 20.12.25 and paid £975 for Virgin Atlantic which I paid on 22.04.25. This chap Raymond told me that the e-ticket will be issued today but he called me later and says the price has gone up and they will refund my money. Is this a joke or is the company trying to make money or maybe the company profits need boosting. This is disgraceful. I have asked Raymond to confirm this in writing but nothing received. Please be careful and I suggest book with another travel agent you can trust. As I have paid with credit card it should not be an issue but this company and Raymond who calls himself a Senior travel agent. Raymond your seniority is in trying to be clever but have you succeeded. Sorry about this do you really think I am desperate to pay you £100 when I can go with another travel agent I can trust. I expect you have heard of the word trust but have problem trying to understand what it means. So do me a favour and refund my card before I approach the credit card company. You are a silly man who thinks I am clever. Kind Regards
23 April 2025
Unprompted review
Reply from Skywizard
"Please accept our sincere apologies for the inconvenience caused. As you may know, airfares are only guaranteed once the ticket is issued. Since airfare prices are dynamic and change frequently, your payment was unfortunately not accepted and was rejected by the payment gateway. In such cases, we are unable to proceed with the booking or hold the fare."
Thanks
Skywizard
SCAM do not book, expect a call from Raymond for extra money
Booked flights for my parents on air India with one checked in adult luggage each. Told to send passport pictures which I did then when the tickets should have been issued, I get told the check in luggage is 7kg only and do I want to pay an extra £370 for a suitcase. Since when do air india have check in luggage for 7kg. Told Raymond this is ridiculous, this was not listed on the booking form, he says it’s on the email received after booking which is not true and when I asked him why would you tell me after I paid he back tracked. I asked for a manager to call me, he calls me back saying no manager and the tickets need to be released now. Parents meant to be travelling in 5 days. Told him to hold off till I speak to them he then says not possible and I advised it’s already been over 48 hours so it clearly is possible. Told him my parents are out I need to talk to them in the morning but of course he is coming out with all sorts of reasons we need to make a decision now. Told him it’s Vaisakhi which he would know about being based in India but apparently he is in Brieley Hill. When I said I’ll come down and see him he hung up. This is a scam do not book.
13 April 2025
Unprompted review
Reply from Skywizard
"As per our records, a full refund has already been processed. The ticket you booked did not include checked baggage, although you assumed it was included in the fare. As a gesture of goodwill, we issued a full refund despite the misunderstanding. Please note that we are not a scam—we simply cannot add baggage at no cost when it is a chargeable service."
Thanks
Skywizard
First time using sky wizard and the…
First time using sky wizard and the service was excellent. Raymond was very helpful and efficient. Received tickets and was able to log on to virgin apt and book seats .
Would definitely use them again.
3 April 2025
Unprompted review
Reply from Skywizard
Thank you for your fantastic review! We're delighted to hear you had a great experience with SkyWizard. Our team strives to provide expert, courteous service, and your kind words truly motivate us.
We appreciate your feedback on our competitive rates and value for money. Your recommendation means a lot!
If you ever need assistance, we’re here for you. Looking forward to serving you again!
Best regards,
SkyWizard
Very Helpful
First time using SkyWizard. My call was answered within 2 minutes by a young gentleman, Ricky.
Told him I was looking for a flight from London to Melbourne. He very patiently discussed all the airlines that offered flights for my dates, and made some very valid recommendations. We finally settled for a Cathay Pacific airlines at a great price. Ricky was very professional and helpful. Thank you, Ricky.
1 April 2025
Unprompted review
Reply from Skywizard
Thank you for your fantastic review! We're delighted to hear you had a great experience with SkyWizard. Our team strives to provide expert, courteous service, and your kind words truly motivate us.
We appreciate your feedback on our competitive rates and value for money. Your recommendation means a lot!
If you ever need assistance, we’re here for you. Looking forward to serving you again!
Best regards,
SkyWizard
Ricky watson was very good telephone manner was helpful i will be back with him
Ricky watson was very good 👍
1 April 2025
Unprompted review
Reply from Skywizard
Thank you for your fantastic review! We're delighted to hear you had a great experience with SkyWizard. Our team strives to provide expert, courteous service, and your kind words truly motivate us.
We appreciate your feedback on our competitive rates and value for money. Your recommendation means a lot!
If you ever need assistance, we’re here for you. Looking forward to serving you again!
Best regards,
SkyWizard
Overcoming adversity
I booked flights over the weekend and made some choices with my itinerary that had embedded risk. Following a discussion with Ricky Watson who expressed concern, we navigated a different schedule to remove the risk identified.
31 March 2025
Unprompted review
Reply from Skywizard
Thank you for your fantastic review! We're delighted to hear you had a great experience with SkyWizard. Our team strives to provide expert, courteous service, and your kind words truly motivate us.
We appreciate your feedback on our competitive rates and value for money. Your recommendation means a lot!
If you ever need assistance, we’re here for you. Looking forward to serving you again!
Best regards,
SkyWizard
I just wanted to say our agent called…
I just wanted to say our agent called ricky was absolutely fantastic he gave us the best possible price on our flights we would definitely recommend thier service he went over and beyond so thank you !!
29 March 2025
Unprompted review
Reply from Skywizard
Thank you for your fantastic review! We're delighted to hear you had a great experience with SkyWizard. Our team strives to provide expert, courteous service, and your kind words truly motivate us.
We appreciate your feedback on our competitive rates and value for money. Your recommendation means a lot!
If you ever need assistance, we’re here for you. Looking forward to serving you again!
Best regards,
SkyWizard
Skywizard made my day
Skywizard made my day, booking process was seamless and easy, Spoke to raymond and he helped me a lot
14 March 2025
Unprompted review
Reply from Skywizard
Thank you for your fantastic review! We're delighted to hear you had a great experience with SkyWizard. Our team strives to provide expert, courteous service, and your kind words truly motivate us.
We appreciate your feedback on our competitive rates and value for money. Your recommendation means a lot!
If you ever need assistance, we’re here for you. Looking forward to serving you again!
Best regards,
SkyWizard
Richard at Skywizard was very helpful…
Richard at Skywizard was very helpful went out of his way to get me the best deal
Im more the please to recommend Skywizard
25 March 2025
Unprompted review
Reply from Skywizard
Thank you for your fantastic review! We're delighted to hear you had a great experience with SkyWizard. Our team strives to provide expert, courteous service, and your kind words truly motivate us.
We appreciate your feedback on our competitive rates and value for money. Your recommendation means a lot!
If you ever need assistance, we’re here for you. Looking forward to serving you again!
Best regards,
SkyWizard
The customer care was very good…
The customer care was very good ..Raymond assisted me to change my travel dates..all was good though I paid more than I thought it would cost to change the travel dates..will be happy to use Skywizard next I need travel..thank you
24 March 2025
Unprompted review
Reply from Skywizard
Thank you for your fantastic review! We're delighted to hear you had a great experience with SkyWizard. Our team strives to provide expert, courteous service, and your kind words truly motivate us.
We appreciate your feedback on our competitive rates and value for money. Your recommendation means a lot!
If you ever need assistance, we’re here for you. Looking forward to serving you again!
Best regards,
SkyWizard
Do not make my same mistake
I beg of you, if you care about your money and mental health, DO NOT, I repeat DO NOT book with this company ever!
They are a bunch of scammers, they will try to charge you more than necessary, they will lie about the flight, about visa and about everything about the flight.
Please, book with a different agency this is a SCAM.
8 March 2025
Unprompted review
Reply from Skywizard
Dear Mathy,
We sincerely apologize for the inconvenience caused. We understand how important your travel plans are and regret any distress this may have caused.
Kindly share your booking details so we can investigate and provide you with a suitable solution. We appreciate your patience and will assist you as quickly as possible.
For any further inquiries, feel free to contact us at support@skywizard.co.uk.
Best regards,
Skywizard
Thank you so much Ricky for your…
Thank you so much Ricky for your continuous help and patience in booking our flight.
I had seen very bad reviews so I was sceptical in booking with your company but you have completely changed my mind and will definitely recommend
Thank you once again
20 March 2025
Unprompted review
Reply from Skywizard
Thank you for your fantastic review! We're delighted to hear you had a great experience with SkyWizard. Our team strives to provide expert, courteous service, and your kind words truly motivate us.
We appreciate your feedback on our competitive rates and value for money. Your recommendation means a lot!
If you ever need assistance, we’re here for you. Looking forward to serving you again!
Best regards,
SkyWizard
Paid little bit extra but finally i…
Paid little bit extra but finally i received my ticket i hope I will get airport assistance thank ricky
9 March 2025
Unprompted review
Reply from Skywizard
Thank you for your fantastic review! We're delighted to hear you had a great experience with SkyWizard. Our team strives to provide expert, courteous service, and your kind words truly motivate us.
We appreciate your feedback on our competitive rates and value for money. Your recommendation means a lot!
If you ever need assistance, we’re here for you. Looking forward to serving you again!
Best regards,
SkyWizard
Thanks ricky for co operation in my…
Thanks ricky for co operation in my booking and very pleased with ricky ,thanks
17 March 2025
Unprompted review
Reply from Skywizard
Thank you for your fantastic review! We're delighted to hear you had a great experience with SkyWizard. Our team strives to provide expert, courteous service, and your kind words truly motivate us.
We appreciate your feedback on our competitive rates and value for money. Your recommendation means a lot!
If you ever need assistance, we’re here for you. Looking forward to serving you again!
Best regards,
SkyWizard
AVOID AVOID AVOID
AVOID AVOID AVOID, these scamming bastards did me out of money due to there incompetence then tried to put the blame on me. Messed everything up so I advise anyone not to use them. Even sent email to there head office but came back unavailable what a surprise they don't want to admit they are in the wrong. Will advise everyone not to use them scammers, scammers, scammers.
2 March 2025
Unprompted review
Reply from Skywizard
Dear Plaisted,
We sincerely apologize for the inconvenience caused. We understand how important your travel plans are and regret any distress this may have caused.
Kindly share your booking details so we can investigate and provide you with a suitable solution. We appreciate your patience and will assist you as quickly as possible.
For any further inquiries, feel free to contact us at support@skywizard.co.uk.
Best regards,
Skywizard
This company is outstanding
This company is outstanding. Raymond made our travel arrangements so easy. He was so pleasant and went out of his way to help in arranging flights, and disabled assistance. I would highly recommend this company, and would definitely use them for the future. Thank you so much.
27 February 2025
Unprompted review
Reply from Skywizard
Thank you for your fantastic review! We're delighted to hear you had a great experience with SkyWizard. Our team strives to provide expert, courteous service, and your kind words truly motivate us.
We appreciate your feedback on our competitive rates and value for money. Your recommendation means a lot!
If you ever need assistance, we’re here for you. Looking forward to serving you again!
Best regards,
SkyWizard
Good service by raymond i got complete…
Good service by raymond i got complete information about my trip to dubai and best price highly recommended
6 February 2025
Unprompted review
Reply from Skywizard
Thank you for your fantastic review! We're delighted to hear you had a great experience with SkyWizard. Our team strives to provide expert, courteous service, and your kind words truly motivate us.
We appreciate your feedback on our competitive rates and value for money. Your recommendation means a lot!
If you ever need assistance, we’re here for you. Looking forward to serving you again!
Best regards,
SkyWizard
Good flexible booking options provided…
Good flexible booking options provided by agent, that I required for my brother.
3 February 2025
Unprompted review
Reply from Skywizard
Thank you for your fantastic review! We're delighted to hear you had a great experience with SkyWizard. Our team strives to provide expert, courteous service, and your kind words truly motivate us.
We appreciate your feedback on our competitive rates and value for money. Your recommendation means a lot!
If you ever need assistance, we’re here for you. Looking forward to serving you again!
Best regards,
SkyWizard
Booked the flight to India
Booked the flight to India, saved significant amount compared to others.
Agents are quite helpful.
29 January 2025
Unprompted review
Reply from Skywizard
Thank you for your fantastic review! We're delighted to hear you had a great experience with SkyWizard. Our team strives to provide expert, courteous service, and your kind words truly motivate us.
We appreciate your feedback on our competitive rates and value for money. Your recommendation means a lot!
If you ever need assistance, we’re here for you. Looking forward to serving you again!
Best regards,
SkyWizard
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