Was told tic booked was now unavailable n wld need to pay more but Raymond helped to get me a refund, several weeks ago.. A worry - a few days ago booked a rtn tic online, was timed out b4 I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The company's staff, Raymond is friendly and helpful, doing his job efficiently and explained clearly. Thank you for such a standard professional work!
Ricky stayed in late to help secure a flight after hours. Went through the options with me and booked the flight to fit in with what I wanted. Thank you
Although the first flight I booked with Sky Wizard fell through and I ultimately had to end up booking another flight that cost a little more but I can honestly say, Raymond did his best to ensure tha... See more
Company replied
Company details
Written by the company
SkyWizard.co.uk – Your Travel Partner for Flights Worldwide SkyWizard.co.uk is the trading name of Midlands Travel Ltd, a UK-based travel company specialising in flights, international airfares and travel services for customers travelling from the UK and worldwide. We are an IATA-accredited travel agency (IATA No. 91206290) and a Protected Trust Services (PTS) member (PTS No. 6009). Our aim is to make booking flights straightforward, transparent and convenient, while providing customers with professional support throughout their travel journey. From Economy and Premium Economy to Business Class, we help customers explore competitive fares across a wide range of airlines and international destinations. Whether you are travelling for business, visiting family and friends, planning a holiday, or arranging a long-haul journey, our experienced travel team is available to assist. At SkyWizard, we believe that good travel service goes beyond simply finding a flight. We focus on clear communication, helpful customer support and assisting our customers when their travel plans change or unexpected situations arise. We are proud of the feedback shared by our customers and continuously strive to improve the experience we provide. SkyWizard.co.uk — operated by Midlands Travel Ltd. Visit skywizard.co.uk to explore flights and travel options or speak with our team.
Contact info
66 Longleat, Birmingham, England, BIRMINGHAM,, B43 6QD,, BIRMINGHAM, United Kingdom
- +44 02039172645
- ricky@skywizard.co.uk
- skywizard.co.uk
3.9
Great
209 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
After missing my flight in Kingston
After missing my flight in Kingston, Jamaica, due traffic problems, I email Ricky who sent me a reply with new flight for two days extra at very high price, I had decline same.
I email him requesting the refund of airport tax since Sept 2025, and I still wait for refund without any reply, after sending two letters regarding same.
11 September 2025
Unprompted review
Reply from Skywizard
As per our records, your ticket was a highly discounted, non-refundable fare. This was clearly mentioned in the terms and conditions at the time of booking. In the case of a no-show, there is no refund
You have already used the outbound flight, and for the return flight there are no refundable taxes. Airport taxes on such tickets are usually very low, approximately £10–£20. To process any refund, our admin fee is £50.00.
We have responded to each of your emails and have clearly explained the airport tax details. We also informed you that if we receive any refund from the airline, we will update you immediately. If you have received any confirmation directly from the airline, kindly share it with us, as we have not received any such update from them.
Excellent Services
Ricky was so professional in his disposition towards deliverying excelent customer service during my engagement with me.
26 October 2025
Unprompted review
It was rough at start to get flight…
It was rough at start to get flight within the dates and the range that I want but, in the end we go there. The staffs were really helpful especially Rickey.
19 November 2025
Unprompted review
Taking the extra time for the client
Ricky stayed in late to help secure a flight after hours.
Went through the options with me and booked the flight to fit in with what I wanted.
Thank you
10 November 2025
Unprompted review
The 3.8 rating is not representative. These are scammers
The 3.8 rating is not representative - trustpilot need to weed out fake reviews. Some of the 24% 1 star reviews need to be up the top. Suffice to say these are scammers and will take your credit card payment then contact you with a reason why the flights not available at that price. Despite promising me a refund initially this is now something i have to wait for apparently. I will be pursuing all legal channels.
UPDATE - thank you for agreeing to refund. Its a shame I had to push so hard for this, you were telling me i had to wait to see if the flight was actually bookable. I am afraid I don't believe you on the rest of it and my comment stands.
10 November 2025
Unprompted review
Reply from Skywizard
We completely understand your frustration. However, please note that the ticket you originally booked was confirmed and sent for issuance. Unfortunately, due to the passport name issue, name changes are not permitted. The ticket you booked was non-changeable and non-refundable.
We did our best to assist you and informed you immediately after discovering the issue. As per your request, we proceeded with the refund process. Since the payment was still pending through the payment gateway, the amount has been reversed from there. You should have received your refund by now — sometimes it reflects immediately, while other times it may take a bit longer.
Please understand that airfares are dynamic and can change at any time, so no price can be guaranteed until the ticket is issued. After your request, we coordinated with the supplier and successfully managed to reverse the transaction for you.
Thank you for your understanding.
1st time use skywizard ticket booking…
1st time use skywizard ticket booking london to dubai best price in other website ticket
1 November 2025
Unprompted review
Reply from Skywizard
Thank you for sharing your valuable feedback with Skywizard. It’s our honor and pleasure to assist you in finding the best available fares. We truly appreciate your trust, patience, and continued support.
We look forward to serving you again for your future flight bookings, holiday packages, and travel needs. If you’re looking for any exclusive deals or special offers, please don’t hesitate to contact us — our team will be delighted to assist you.
Thank you for choosing Skywizard.
Warm regards,
The Skywizard Team
🌐 www.skywizard.co.uk
Patna se delhi ticket booking low prince
7 November 2025
Unprompted review
Reply from Skywizard
Thank you for sharing your valuable feedback with Skywizard. It’s our honor and pleasure to assist you in finding the best available fares. We truly appreciate your trust, patience, and continued support.
We look forward to serving you again for your future flight bookings, holiday packages, and travel needs. If you’re looking for any exclusive deals or special offers, please don’t hesitate to contact us — our team will be delighted to assist you.
Thank you for choosing Skywizard.
Warm regards,
The Skywizard Team
🌐 www.skywizard.co.uk
Amount credit 24 house credit house
6 November 2025
Unprompted review
Reply from Skywizard
Thank you for sharing your valuable feedback with Skywizard. It’s our honor and pleasure to assist you in finding the best available fares. We truly appreciate your trust, patience, and continued support.
We look forward to serving you again for your future flight bookings, holiday packages, and travel needs. If you’re looking for any exclusive deals or special offers, please don’t hesitate to contact us — our team will be delighted to assist you.
Thank you for choosing Skywizard.
Warm regards,
The Skywizard Team
🌐 www.skywizard.co.uk
Reply from Skywizard
Thank you for sharing your valuable feedback with Skywizard. It’s our honor and pleasure to assist you in finding the best available fares. We truly appreciate your trust, patience, and continued support.
We look forward to serving you again for your future flight bookings, holiday packages, and travel needs. If you’re looking for any exclusive deals or special offers, please don’t hesitate to contact us — our team will be delighted to assist you.
Thank you for choosing Skywizard.
Warm regards,
The Skywizard Team
🌐 www.skywizard.co.uk
Good service best website ticket booking
3 November 2025
Unprompted review
Reply from Skywizard
Thank you for sharing your valuable feedback with Skywizard. It’s our honor and pleasure to assist you in finding the best available fares. We truly appreciate your trust, patience, and continued support.
We look forward to serving you again for your future flight bookings, holiday packages, and travel needs. If you’re looking for any exclusive deals or special offers, please don’t hesitate to contact us — our team will be delighted to assist you.
Thank you for choosing Skywizard.
Warm regards,
The Skywizard Team
🌐 www.skywizard.co.uk
UNRELIABLE DONT USE
These guys take your credit card booking then tell you they have only actually got part of it available and you will need to wait 20 days for the confirmation of the other leg of your journey Wouldn’t use them under any circumstances
2 November 2025
Unprompted review
Reply from Skywizard
We sincerely apologize for your experience. This is not the level of service we aim to provide.
Please note that airfare prices are dynamic and can change quickly. If a flight becomes unavailable or the fare increases during the booking process, the payment is automatically reversed. In most cases, the reversal happens immediately; however, in some instances, it may take 24–48 hours due to the bank-to-bank processing time. We do not accept or retain payment for unconfirmed bookings.
We would like to review what happened with your booking. However, we couldn’t locate any reservation details under your provided name or title. Kindly share your booking reference or additional details by email so that we can investigate further.
Skywizard Team
Email support@skywizad.co.uk
very good service price very good
1 November 2025
Unprompted review
Reply from Skywizard
Thank you for sharing your valuable feedback with Skywizard. It’s our honor and pleasure to assist you in finding the best available fares. We truly appreciate your trust, patience, and continued support.
We look forward to serving you again for your future flight bookings, holiday packages, and travel needs. If you’re looking for any exclusive deals or special offers, please don’t hesitate to contact us — our team will be delighted to assist you.
Thank you for choosing Skywizard.
Warm regards,
The Skywizard Team
🌐 www.skywizard.co.uk
Great price better than skyscaner
Great price better than skyscaner
Service very good
31 October 2025
Unprompted review
Reply from Skywizard
Thank you for sharing your valuable feedback with Skywizard. It’s our honor and pleasure to assist you in finding the best available fares. We truly appreciate your trust, patience, and continued support.
We look forward to serving you again for your future flight bookings, holiday packages, and travel needs. If you’re looking for any exclusive deals or special offers, please don’t hesitate to contact us — our team will be delighted to assist you.
Thank you for choosing Skywizard.
Warm regards,
The Skywizard Team
🌐 www.skywizard.co.uk
Was told flight i Had paid for was over…
Was told flight i Had paid for was over booked and would off been put on standby hoping a cancellation could get me a seat. When I asked for alternative flight nearest to my original dates that was simlar price. I was amazed I got a refund on my purchase price of £89. O0. So couldn't believe it what a gift. I would always now give this company first option on booking a flight because of this kind gesture.
23 October 2025
Unprompted review
Reply from Skywizard
Thank you for sharing your valuable feedback with Skywizard. It’s our honor and pleasure to assist you in finding the best available fares. We truly appreciate your trust, patience, and continued support.
We look forward to serving you again for your future flight bookings, holiday packages, and travel needs. If you’re looking for any exclusive deals or special offers, please don’t hesitate to contact us — our team will be delighted to assist you.
Thank you for choosing Skywizard.
Warm regards,
The Skywizard Team
🌐 www.skywizard.co.uk
My experience with SkyWizard …
This is the first time I used SkyWizard. I am really impressed by their staffs. Very professional, friendly and helpful. Received my e-ticket and invoice in no time. I will definitely use them again and I will recommend them to my friends.
20 October 2025
Unprompted review
Reply from Skywizard
Thank you for sharing your valuable feedback with Skywizard. It’s our honor and pleasure to assist you in finding the best available fares. We truly appreciate your trust, patience, and continued support.
We look forward to serving you again for your future flight bookings, holiday packages, and travel needs. If you’re looking for any exclusive deals or special offers, please don’t hesitate to contact us — our team will be delighted to assist you.
Thank you for choosing Skywizard.
Warm regards,
The Skywizard Team
🌐 www.skywizard.co.uk
Thanks Ricky,
Hello Ricky,
Thanks for your time on booking tickets to Sri lanka.
22 October 2025
Unprompted review
Reply from Skywizard
Thank you for sharing your valuable feedback with Skywizard. It’s our honor and pleasure to assist you in finding the best available fares. We truly appreciate your trust, patience, and continued support.
We look forward to serving you again for your future flight bookings, holiday packages, and travel needs. If you’re looking for any exclusive deals or special offers, please don’t hesitate to contact us — our team will be delighted to assist you.
Thank you for choosing Skywizard.
Warm regards,
The Skywizard Team
🌐 www.skywizard.co.uk
Very good
Thanks , I have spoken to Ricky and he helped me to choose alternative flight and arranged same to get it and he is very nice guy and helped me on booking my flight on peak season with best price range
18 October 2025
Unprompted review
Reply from Skywizard
Thank you for sharing your valuable feedback with Skywizard. It’s our honor and pleasure to assist you in finding the best available fares. We truly appreciate your trust, patience, and continued support.
We look forward to serving you again for your future flight bookings, holiday packages, and travel needs. If you’re looking for any exclusive deals or special offers, please don’t hesitate to contact us — our team will be delighted to assist you.
Thank you for choosing Skywizard.
Warm regards,
The Skywizard Team
🌐 www.skywizard.co.uk
A BUNCH OF SCAMMERS
BEWARE !!! BEWARE !!! SCUMBAG SCAMMERS SCUMBAG SCAMMERS
So i went on this website and booked a flight with Cathay Pacific . When it came to paying the payment screen froze . I didnt receive an email confirmation straight away. So i went back onto the website couldn't find the same flight so booked another flight with Qatar Airways . This time the payment went straight through so hapoy days . No i received an email confirmation for both flights at the sametime to me email address. So i phoned up Skywizard immediately to inforn them . That i had ended up with two bookings . They said there was nothing they could do . As all staff had gone home . Nothing would have bern confirmed with the airlines at this time .
They said to call back the next morning . Upon doung so i was told i would receive a call back . When i received the call back , i was told it was completely my fault . I would be charged £250 to cancel a £479 flight that is 6 weeks away . Im now awaiting a manager call back will update when i receive it .
As far as i can see this company already has lots of reviews calling them scammers . Now i see why , as this was a mistake which arose from their payment screen freezing . Anyone should have seen the double booking and checked with me.
They havn't done anything to help me out after speaking with a manager .
DO NOT TRUST THIS COMPANY SCAMMERS SCAMNERS SCAMNERS
They have now phoned and threathened me . Saying they will now charge me more to cancel . As i have left this reveiw . Even tho i have it in writing that i will be charged £250 to cancel the Cathay Pacific flight . They say they wull now be charging me more money to cancel . SCAMMERS SCAMERS SCAMMERS . That threaten you when you leave a review .
Ive also checked both my tickets were issued after i asked to cancel one . So they've basicalky coned me . Only booked the seats after i asked for a refund . SCUMBAGS
Now ive written this review they are trying to balckmail me into removing it . By offering me a a small top up to my partial refund . To rrmove and leave a good review . Honestly this company deserves no customers at all . PLEASE KEEP CLEAR AT ALL COSTS . THEY ARE TOTAL SCUMBAGS / SCAMMERS
This company took my money after their payment screen froze . When i made another reservation i received both confirmation emails . I contacted them straight away on the 11/10/2025 . To have one cancelked as it was due to their online payment screen freezing that i made a 2nd reservation . At this time they had not purchased the E-tickets . Could have given me a full refund for 1 ticket . Instead they waited till the 12/10/2025 . Still.purched the E-tickets i have the photos to prove this . So just wanted to con me out of £300 then resell the ticket again . This is shown by them only buying/reserving the flights a day after i asked for a refund on one due to their mistake
12 October 2025
Unprompted review
Reply from Skywizard
Dear Mr. Hall
We truly appreciate your understanding. However, as a travel agency, we are required to follow our terms and conditions as well as the fare rules agreed upon with our suppliers. Therefore, we are unable to accept your request.
Please note that we have already tried to assist you by waiving our admin fee. Regarding your concern about the payment page freezing, once you are redirected to your bank’s website to enter your payment details, that process is entirely controlled by your bank. If the page got stuck or there was an issue, we recommend contacting your bank directly. If they have recorded any transaction or sent you an alert, please check with them. If not, we sincerely apologize for any confusion, but such issues are beyond our control.
At the time of booking, you agreed to our company’s terms and conditions, and we are simply following the same. The ticket has been issued and sent successfully, and everything has been completed as per the booking process.
You are welcome to leave a review, and we fully respect your right to do so. We are not asking you to remove it. However, please note that we have all the necessary documentation and will provide it to the bank if required.
We have genuinely tried to help you by cancelling one of your tickets and allowing you to keep the other, even though the fare type you booked was non-refundable, meaning there is normally no refund permitted after issuance. Despite this, we still offered you an adjustment as a goodwill gesture.
We truly value all our customers and always aim to assist within the rules. However, threatening us with negative reviews in order to obtain a refund is unfair and unacceptable.
Thank you for your understanding.
Take care and have a good day.
Team Skywizard
Reply from Skywizard
Thank you for sharing your valuable feedback with Skywizard. It’s our honor and pleasure to assist you in finding the best available fares. We truly appreciate your trust, patience, and continued support.
We look forward to serving you again for your future flight bookings, holiday packages, and travel needs. If you’re looking for any exclusive deals or special offers, please don’t hesitate to contact us — our team will be delighted to assist you.
Thank you for choosing Skywizard.
Warm regards,
The Skywizard Team
🌐 www.skywizard.co.uk
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