Skywings Travel Reviews 

5,044
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,302 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for being exceptionally helpful, patient, and efficient when guiding them through complex flight bookings and payment procedures. Many travelers also highlight the highly competitive pricing and the remarkably smooth, stress-free reservation process provided by the knowledgeable advisors. However, some reviewers were not happy with customer support, specifically mentioning poor communication, unhelpful responses, and unexpected extra charges applied for requested itinerary changes. A few consumers additionally reported deeply frustrating experiences regarding significantly delayed or partial refunds, along with unexpected issues concerning their confirmed bookings.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, patience, and... See more

Booking process

People report positive experiences with the booking process, describing it as smooth, easy, and stress-free.... See more

Service

Customers consistently note positive experiences with service, highlighting efficient, friendly, and... See more

Customer service

Reviewers highlight positive aspects of customer service, describing agents as extremely helpful, patient,... See more

Price

Customers report general satisfaction with the competitive and reasonable prices offered for flights.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had good experience of services from Sky Wings in the past. Since all travel bookings became available on-line we did not use their services. This time due to several connections on our itinerar... See more

Company replied

Rated 5 out of 5 stars

Patrick and Ali have been absolutely amazing, I needed to change my flight as I was having external issues with the original date and Ali went above and beyond to help me with that matter in an amazin... See more

Company replied

Rated 5 out of 5 stars

Peter made immediate contact after my initial on-line application to say he had found alternative flights on the days we had requested but which would save us well over £1000.00! He continued to talk... See more

Rated 5 out of 5 stars

Purchasing a ticket online can be worrying, especially with so much fraudulent activity surrounding online purchases. I still decided to call the number, and it turned out to be the best decision... See more

Company replied


Company details

  1. Travel Agency

Written by the company

Skywings Travel London: Your Gateway to Unforgettable Journeys! Marking Excellence in the Travel Industry since 1994! Skywings Travel London is a premier travel agency based in the heart of London, renowned for its commitment to delivering exceptional travel experiences tailored to meet the diverse needs of its clientele. With a rich history of providing personalized travel solutions, Skywings Travel London has established itself as a trusted partner for both leisure and business travellers. Services Offered 1. Customized Travel Packages: Skywings Travel London specializes in creating bespoke travel packages that cater to individual preferences and budgets. Whether you're planning a romantic getaway, a family vacation, a beach holiday or an adventure trip, the agency's experienced travel consultants work closely with you to design the perfect itinerary. 2. Corporate Travel Solutions: Understanding the unique requirements of business travel, Skywings offers comprehensive corporate travel management services. From arranging flights and accommodations to organizing meetings and conferences, the agency ensures a seamless travel experience for business professionals. 3. Flight Bookings: With access to a wide network of airlines, Skywings Travel London provides competitive airfare options for both domestic and international flights. The agency's expertise ensures that clients receive the best possible deals and convenient flight schedules. 4. Accommodation Arrangements: Skywings partners with top hotels and resorts worldwide to offer a range of accommodation options that suit different tastes and budgets. From luxury hotels to budget-friendly lodgings, the agency ensures comfortable stays for all its clients. 5. Tour Packages: For those looking to explore new destinations, Skywings offers a variety of guided tours and excursions. These packages are meticulously planned to include popular attractions, cultural experiences, and leisure activities, providing a comprehensive travel experience. Why Choose Skywings Travel London? Expertise and Experience: With years of experience in the travel industry, Skywings has built a reputation for its in-depth knowledge and professional service. The agency's team of travel experts is dedicated to providing personalized advice and support throughout the travel planning process. Customer-Centric Approach: Skywings Travel London prioritizes customer satisfaction by offering tailored solutions and addressing individual travel needs. The agency's commitment to quality service ensures that every client enjoys a memorable and hassle-free travel experience. Global Network: Skywings' extensive network of global partners enables it to offer exclusive deals and unique experiences that are not readily available through other travel agencies. This ensures that clients receive the best value for their money. Convenience and Flexibility: Understanding the dynamic nature of travel, Skywings offers flexible booking options and round-the-clock support. Whether you need to make last-minute changes or require assistance during your trip, the agency is always ready to help.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(5,044)

1,265 reviews in the last 12 months

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Rated 5 out of 5 stars

Its very nice and reliable

Its very nice and reliable

6 September 2026
Unprompted review
Skywings Travel logo

Reply from Skywings Travel

Dear Customer,

Thank you for your kind feedback! We’re delighted to hear that you found our service reliable and enjoyable. We truly appreciate your trust and support. Thank you for choosing Skywings!



Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

I had a very good experience booking my…

I had a very good experience booking my air ticket. I would especially like to thank Haris, who was very helpful, friendly, and professional throughout the booking process. He explained everything clearly and made the whole process easy and stress-free. I really appreciate his excellent customer service and would definitely recommend his service to others.

4 September 2026
Unprompted review
Skywings Travel logo

Reply from Skywings Travel

Dear Customer,

Thank you so much for your wonderful feedback! We’re delighted to hear that Haris made your booking experience easy and stress free with his friendly and professional service. We truly appreciate your recommendation and will be sure to share your kind words with Haris. Thank you for choosing Skywings!


Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

Great customer service

Ali Khan was so helpful and polite. He really looked after me whilst booking flights for my parents and tried to find a deal worthy of purchasing. He was very professional. Highly recommend. Thanks

4 September 2026
Unprompted review
Skywings Travel logo

Reply from Skywings Travel

Dear Aparna,

Thank you so much for your kind review! We’re delighted to hear that Ali Khan was helpful, polite, and professional while arranging your parents’ flights. We truly appreciate your recommendation and will be sure to share your lovely feedback with Ali. Thank you for choosing Skywings!

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

Peter

Peter made immediate contact after my initial on-line application to say he had found alternative flights on the days we had requested but which would save us well over £1000.00! He continued to talk us through the booking and payment process very efficiently. Within 2 days our e-tickets arrived.

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service from Danny

Danny provided smooth, superb service from start to finish. He was extremely knowledgeable, secured competitive prices for our flights, and made the whole booking process effortless. Thank you Danny. Highly recommend Sky Wings!

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Friendly and good fast service

Friendly and good fast service . Thank you Ash and Thank you Skywings

3 September 2026
Unprompted review
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Reply from Skywings Travel

Dear Pasindu,

Thank you for your wonderful feedback! We’re so glad you experienced friendly and efficient service. Ash and the Skywings team are grateful for your kind words. We look forward to helping you again soon!

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

Ash was extremely helpful and friendly…

Ash was extremely helpful and friendly throughout the booking process. He made everything easy and stress-free for our family holiday. Excellent service—highly recommended!

3 September 2026
Unprompted review
Skywings Travel logo

Reply from Skywings Travel

Dear Customer,

Thank you so much for your wonderful review! We’re delighted to hear that Ash made your booking process easy and stress free. We’re especially happy to know we could help make your family holiday a smooth and enjoyable experience. Your kind words and recommendation mean a lot to us. Wishing you a fantastic holiday, and we look forward to assisting you again!


Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

Very positive experience

Ethan was very helpful and he sorted everything out for me, even though it was a bit complicated with return journeys being different. He was patient with my Father who is slow with technology

2 September 2026
Unprompted review
Skywings Travel logo

Reply from Skywings Travel

Dear Amy,

Thank you so much for your kind and thoughtful review! We’re delighted to hear that Ethan was able to make everything straightforward, especially with the different return journeys. We’re also pleased that he was patient and supportive throughout the process. We truly appreciate your feedback and hope you and your family have a wonderful journey!

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

Im so happy for your staff member call…

Im so happy for your staff member call Mr.Ash , he was so kind and very helpful manar. Thank you so much ash.

2 September 2026
Unprompted review
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Reply from Skywings Travel

Dear Amanitta,

Thank you so much for your wonderful review! We’re delighted to hear that Mr. Ash was kind, helpful, and provided you with excellent service. We’ll be sure to share your lovely feedback with him.

Your kind words mean a lot to our team. Thank you for choosing us, and we look forward to assisting you again in the future!

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

Mr.Ash is very helpful

Mr.Ash is very helpful. Give plenty of options and guide me to get a decision.

2 September 2026
Unprompted review
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Reply from Skywings Travel

Dear Customer,

Thank you so much for your wonderful feedback! We’re delighted to hear that Mr. Ash was so helpful and took the time to provide you with plenty of options and guidance to help you make the right decision.

We truly appreciate your kind words and will be sure to share your feedback with Ash. Thank you for choosing us, and we look forward to assisting you again!

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

Review for a Stress -free transaction with Mr Ethan Ray

Purchasing a ticket online can be worrying, especially with so much fraudulent activity surrounding online purchases. I still decided to call the number, and it turned out to be the best decision I made.

Mr. Ethan Ray helped me through the entire process, and the transaction was incredibly smooth and stress-free. His gentle manner immediately put my mind at ease, and he reassured me throughout the process.

The deal he offered was superb, and I will definitely be purchasing from Sky Wings again. If you’re looking for a stress-free booking experience, I highly recommend asking for Mr. Ethan Ray. He was professional, patient, and extremely helpful!

31 August 2026
Unprompted review
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Reply from Skywings Travel

Dear Customer,

Thank you so much for your wonderful feedback! We’re delighted to hear that Ethan made your booking smooth, stress free, and reassuring. We truly appreciate your trust and kind words, and we look forward to helping you with your future travels!

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

Had to change my trip dates and Carol…

Had to change my trip dates and Carol helped me get this done

2 September 2026
Unprompted review
Skywings Travel logo

Reply from Skywings Travel

Dear Customer,

Thank you for your kind feedback! We’re glad to hear Carol was able to assist you with changing your travel dates smoothly. We truly appreciate your trust and look forward to helping you again!


Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

Shareek made the experience so much…

Shareek made the experience so much easier, guided us through the whole process. Very quick to respond to questions and was helpful. Would definitely recommend the skywings travel and Shareek.

2 September 2026
Unprompted review
Skywings Travel logo

Reply from Skywings Travel

Dear Subair,

Thank you so much for your wonderful feedback! We’re delighted to hear that Shareek made your experience easier and guided you through the process so smoothly. We truly appreciate your recommendation and look forward to assisting you again!

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

Shareek was very helpful and issued the…

Shareek was very helpful and issued the ticket with no issue while explaining everything clearly. Thanks

2 September 2026
Unprompted review
Skywings Travel logo

Reply from Skywings Travel

Dear Customer,

Thank you for your kind feedback! We’re delighted to hear that Shareek made the ticketing process smooth and explained everything clearly. We truly appreciate your support and look forward to assisting you again!

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Friendly manner and very helpful

1 September 2026
Unprompted review
Skywings Travel logo

Reply from Skywings Travel

Dear Customer,

Thank you for your wonderful feedback! We’re so pleased to hear that you received excellent customer service and found our team friendly and helpful. Your kind words are greatly appreciated, and we look forward to assisting you again in the future!

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

First time booking through Sky Wings

I was having difficulty booking online using my card so I called Sky Wings and Kevin helped me out with my booking and payment. It was my first time booking with an agent searching best quotes through Sky Scanner so was a bit nervous about the booking. Kevin assured me from the beginning that all bookings from onward to return will be confirmed soon. I did call Kevin few times asking questions about my E Tickets but he kept reassuring me and was very polite and calm, did not get edgy about my repeated calls. I must admit that Sky Wings Customer Service is very good as calls are answered promptly by experienced, polite people. I will book my future flights through Sky Wings as its peace of mind and can get through to the agents with any queries. Thank you Kevin for all your professional politeness help for my family booking.

25 August 2026
Unprompted review
Skywings Travel logo

Reply from Skywings Travel

Dear Customer ,

Thank you so much for your wonderful review! We’re delighted to hear that Kevin provided helpful, patient, and professional service throughout your booking. Your trust and kind words mean a lot to us, and we look forward to assisting you and your family again!

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

Shareek was very helpful

I had a really great experience booking my flights with Shareek. He was very helpful and professional and made the whole process very easy while also finding me a very good price for my flights. I’m very happy with the service I received and definitely recommend Shareek to others!

1 September 2026
Unprompted review
Skywings Travel logo

Reply from Skywings Travel

Dear Customer,

Thank you so much for your fantastic review! We’re delighted to hear that Shareek made the booking process easy and found you a great price. Your kind words and recommendation mean a lot to us. We look forward to assisting you again!

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

Thank you.

I booked my flight tickets through Skywings, and I was extremely pleased with the excellent service I received.
A special mention goes to Shareek from Skywings, who was exceptionally helpful, patient, and professional throughout the booking process. He took the time to understand my requirements and assisted me patiently in finding and booking the right tickets.
I truly appreciate his dedication, support, and excellent customer service. Thank you, Shareek, and the entire Skywings team, for making the booking experience so smooth and hassle free.

Highly recommended! 👍🏻

1 September 2026
Unprompted review
Skywings Travel logo

Reply from Skywings Travel

Dear Customer,

Thank you so much for your wonderful and detailed review! We’re delighted to hear that Shareek provided such helpful, patient, and professional service throughout your booking. Your kind words and recommendation mean a lot to Shareek and the entire Skywings team. We’re pleased we could make your booking smooth and hassle free, and we look forward to assisting you again!

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

Carol Smith provided exceptional service at SkyWings Travel

Carol Smith provided exceptional customer service at Skywings Travel. I was having trouble booking my tickets online and, although Carol initially called to offer help, I decided to try completing the booking myself first. When I later needed assistance, I reached out to Carol and she was incredibly patient and helpful throughout the entire process.

She stayed with me until the transaction was fully completed and made the whole booking experience very easy and stress-free.

Thank you, Carol, for your excellent service and support. I would definitely recommend booking through Skywings Travel with her assistance.

10 August 2026
Unprompted review
Skywings Travel logo

Reply from Skywings Travel

Dear Customer,

Thank you so much for your wonderful review! We’re delighted to hear that Carol provided such patient, helpful, and professional support throughout your booking. It’s fantastic to know she made the process easy and stress free for you. We truly appreciate your recommendation and look forward to assisting you again!

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

Thank you Shareek for your wonderful…

Thank you Shareek for your wonderful help to get the ticket with the best price.

1 September 2026
Unprompted review
Skywings Travel logo

Reply from Skywings Travel

Dear Customer,

Thank you so much for your kind review! We’re delighted to hear that Shareek was able to help you find a great ticket at the best price. We truly appreciate your support and look forward to assisting you again!

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

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