Skywings Travel Reviews 

5,044
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,302 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for being exceptionally helpful, patient, and efficient when guiding them through complex flight bookings and payment procedures. Many travelers also highlight the highly competitive pricing and the remarkably smooth, stress-free reservation process provided by the knowledgeable advisors. However, some reviewers were not happy with customer support, specifically mentioning poor communication, unhelpful responses, and unexpected extra charges applied for requested itinerary changes. A few consumers additionally reported deeply frustrating experiences regarding significantly delayed or partial refunds, along with unexpected issues concerning their confirmed bookings.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, patience, and... See more

Booking process

People report positive experiences with the booking process, describing it as smooth, easy, and stress-free.... See more

Service

Customers consistently note positive experiences with service, highlighting efficient, friendly, and... See more

Customer service

Reviewers highlight positive aspects of customer service, describing agents as extremely helpful, patient,... See more

Price

Customers report general satisfaction with the competitive and reasonable prices offered for flights.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had good experience of services from Sky Wings in the past. Since all travel bookings became available on-line we did not use their services. This time due to several connections on our itinerar... See more

Company replied

Rated 5 out of 5 stars

Patrick and Ali have been absolutely amazing, I needed to change my flight as I was having external issues with the original date and Ali went above and beyond to help me with that matter in an amazin... See more

Company replied

Rated 5 out of 5 stars

Peter made immediate contact after my initial on-line application to say he had found alternative flights on the days we had requested but which would save us well over £1000.00! He continued to talk... See more

Rated 5 out of 5 stars

Purchasing a ticket online can be worrying, especially with so much fraudulent activity surrounding online purchases. I still decided to call the number, and it turned out to be the best decision... See more

Company replied


Company details

  1. Travel Agency

Written by the company

Skywings Travel London: Your Gateway to Unforgettable Journeys! Marking Excellence in the Travel Industry since 1994! Skywings Travel London is a premier travel agency based in the heart of London, renowned for its commitment to delivering exceptional travel experiences tailored to meet the diverse needs of its clientele. With a rich history of providing personalized travel solutions, Skywings Travel London has established itself as a trusted partner for both leisure and business travellers. Services Offered 1. Customized Travel Packages: Skywings Travel London specializes in creating bespoke travel packages that cater to individual preferences and budgets. Whether you're planning a romantic getaway, a family vacation, a beach holiday or an adventure trip, the agency's experienced travel consultants work closely with you to design the perfect itinerary. 2. Corporate Travel Solutions: Understanding the unique requirements of business travel, Skywings offers comprehensive corporate travel management services. From arranging flights and accommodations to organizing meetings and conferences, the agency ensures a seamless travel experience for business professionals. 3. Flight Bookings: With access to a wide network of airlines, Skywings Travel London provides competitive airfare options for both domestic and international flights. The agency's expertise ensures that clients receive the best possible deals and convenient flight schedules. 4. Accommodation Arrangements: Skywings partners with top hotels and resorts worldwide to offer a range of accommodation options that suit different tastes and budgets. From luxury hotels to budget-friendly lodgings, the agency ensures comfortable stays for all its clients. 5. Tour Packages: For those looking to explore new destinations, Skywings offers a variety of guided tours and excursions. These packages are meticulously planned to include popular attractions, cultural experiences, and leisure activities, providing a comprehensive travel experience. Why Choose Skywings Travel London? Expertise and Experience: With years of experience in the travel industry, Skywings has built a reputation for its in-depth knowledge and professional service. The agency's team of travel experts is dedicated to providing personalized advice and support throughout the travel planning process. Customer-Centric Approach: Skywings Travel London prioritizes customer satisfaction by offering tailored solutions and addressing individual travel needs. The agency's commitment to quality service ensures that every client enjoys a memorable and hassle-free travel experience. Global Network: Skywings' extensive network of global partners enables it to offer exclusive deals and unique experiences that are not readily available through other travel agencies. This ensures that clients receive the best value for their money. Convenience and Flexibility: Understanding the dynamic nature of travel, Skywings offers flexible booking options and round-the-clock support. Whether you need to make last-minute changes or require assistance during your trip, the agency is always ready to help.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(5,044)

1,265 reviews in the last 12 months

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Rated 5 out of 5 stars

It’s the 2nd time Shareek has help us…

It’s the 2nd time Shareek has help us sort our tickets out. It’s was nice and smooth with such an easy processes to get our ticket thank you so much

13 September 2026
Unprompted review
Skywings Travel logo

Reply from Skywings Travel

Dear Sivananthan,

Thank you so much for your lovely feedback! We’re delighted to hear that Shareek was able to assist you again and make the process of arranging your tickets smooth and easy. It’s wonderful to know you had such a positive experience for the second time. We truly appreciate your continued trust and look forward to helping you again in the future!

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

Haris :

Haris :
Good communication with options to choose the suitable flight ✈️.
Polite and respectful with positive attitude towards us the customers throughout.
Excellent service provider.

12 September 2026
Unprompted review
Skywings Travel logo

Reply from Skywings Travel

Dear Veera,

Thank you so much for your wonderful feedback! We’re delighted to hear that Haris provided clear communication, helpful flight options, and excellent customer service throughout your experience. We truly appreciate your kind words about his polite and positive attitude. Thank you for choosing us, and we look forward to assisting you again in the future!

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

I had some trouble with the checkout…

I had some trouble with the checkout when choosing a flight to colombo. Jenny helped me quickly and efficiently, by giving me an alternative payment link and she was friendly throughout our back and forth. Thank you Jenny

10 September 2026
Unprompted review
Skywings Travel logo

Reply from Skywings Travel

Dear Customer,

Thank you so much for your kind feedback! We’re delighted to hear that Jenny was able to quickly and efficiently resolve the checkout issue and provide you with an alternative payment option. It’s wonderful to know she was friendly and helpful throughout the process. We’ll be sure to share your lovely comments with Jenny. Thank you for choosing us, and we look forward to assisting you again!

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

Last minute booking.

This was a last minute booking due to a change of our plans. Jenny Brown was very helpful in booking the flights and expediting the necessary forms and downloading the tickets, etc. Very pleased with this service and shall certainly use them again.

12 September 2026
Unprompted review
Skywings Travel logo

Reply from Skywings Travel

Dear Lan,

Thank you for your kind feedback! We’re delighted to hear that Jenny Brown made your last-minute booking smooth and hassle free. We truly appreciate your support and look forward to assisting you again!


Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

Ali Khan from skywings was extremely…

Ali Khan from skywings was extremely helpful and guided me throughout to complete the booking. Highly recommend Ali

12 September 2026
Unprompted review
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Reply from Skywings Travel

Dear Customer,

Thank you for your wonderful feedback! We’re delighted to hear that Ali was so helpful and guided you smoothly through the booking process. We truly appreciate your recommendation!

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

I had a very good experience with my…

I had a very good experience with my Skywing booking. Ash was very helpful, friendly, and professional throughout the booking process. They explained everything clearly and made the booking easy and stress-free. I really appreciate Ash’s excellent customer service and would be happy to use Skywing again.

12 September 2026
Unprompted review
Skywings Travel logo

Reply from Skywings Travel

Dear Tharmila,

Thank you for your wonderful feedback! We’re delighted to hear that Ash made your booking smooth and stress free with their friendly and professional service. We truly appreciate your kind words and look forward to assisting you again!

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

We had good experience of services from…

We had good experience of services from Sky Wings in the past. Since all travel bookings became available on-line we did not use their services. This time due to several connections on our itinerary we used them again.
It was a great service.
Especially, Ash provided a very good service. He understood our requirements and prepared an itinerary so quickly to our satisfaction. He was very professional, polite and understanding.
We wish him all the best for his advancement.

8 September 2026
Unprompted review
Skywings Travel logo

Reply from Skywings Travel

Dear Customer,

Thank you so much for your wonderful feedback and for choosing Sky Wings again! We’re delighted to hear that Ash understood your requirements and provided such professional and efficient service. We truly appreciate your kind words and your continued trust in us. We’ll be sure to share your wishes with Ash!

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

SYK WINGS.

I booked the ticket from SYK WINGS.
Ash was very friendly, and professional. Would definitely come back

10 September 2026
Unprompted review
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Reply from Skywings Travel

Dear Customer,

Thank you for your kind feedback! We’re delighted to hear that Ash provided friendly and professional service. We truly appreciate your support and look forward to assisting you again!

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

Ali Waris

Ali Waris, at Sky Wings was most helpful and empathetic when dealing with my problem and all was resolved. Thank you 🙂🙏👍.

10 September 2026
Unprompted review
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Reply from Skywings Travel

Dear Namny,

Thank you for your kind feedback! We’re delighted to hear that Ali Waris was helpful and empathetic in resolving your issue. We truly appreciate your trust and are glad we could assist you!

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

Kevin hart dealt with my booking very…

Kevin hart dealt with my booking very swiftly and with making every step reassuring me of my booking . Thanks Kevin

9 September 2026
Unprompted review
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Reply from Skywings Travel

Dear Customer,

Thank you for your kind feedback! We’re delighted to hear that Kevin handled your booking swiftly and kept you reassured throughout the process. We truly appreciate your support and look forward to assisting you again!

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

Very Good Service

Very Good Service, Value For Money.
Mr Haris Senior staff Very Good

8 September 2026
Unprompted review
Skywings Travel logo

Reply from Skywings Travel

Dear Customer,

Thank you for your wonderful feedback! We’re delighted to hear that you received very good service and found great value for money. We truly appreciate your kind words about Mr. Haris and look forward to assisting you again!

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 4 out of 5 stars

I booked a flight with you online but…

I booked a flight with you online but accidentally put my date of birth down wrong so I contacted you and spoke to Jenny brown who was very helpful and altered it for me, so when my e ticket comes through it will come up with my right date of birth. Thanks again to Jenny Brown.

8 September 2026
Unprompted review
Skywings Travel logo

Reply from Skywings Travel

Dear Martin,

Thank you for your kind feedback! We’re delighted to hear that Jenny Brown was able to quickly and helpfully resolve the issue with your date of birth. We’re glad we could make the process smooth for you, and we’ll be sure to share your appreciation with Jenny!

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

I had trouble making my booking

I had trouble making my booking, mainly due to my bank trying to protect me from fraud. Ali rang me after I had a frustrating wait to get my bank to permit the payment, he was extremely helpful and emailed another way of completing the payment which thankfully worked. I have no hesitation in recommending Skywings.

8 September 2026
Unprompted review
Skywings Travel logo

Reply from Skywings Travel

Dear Carol,

Thank you for your wonderful feedback! We’re delighted to hear that Ali was able to assist you and find an alternative payment solution when you experienced difficulties with your bank. We truly appreciate your recommendation and are glad we could make the booking process easier for you!

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

The advisor from SkyWings was very…

The advisor from SkyWings was very helpful & patient.

5 September 2026
Unprompted review
Skywings Travel logo

Reply from Skywings Travel

Dear Customer,

Thank you for your kind feedback! We’re delighted to hear that our advisor was helpful and patient throughout your experience. We truly appreciate your support and look forward to assisting you again!

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

I’m rating it a 5 star purely because…

I’m rating it a 5 star purely because of carol who helped me change my flight. She was very helpful and patient. Thank you

7 September 2026
Unprompted review
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Reply from Skywings Travel

Dear Customer,

Thank you so much for your 5-star review! We’re delighted to hear that Carol was helpful and patient while assisting you with your flight change. We truly appreciate your kind words and will be sure to pass them on to Carol!

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

Ali is the best excellent customer…

Ali is the best excellent customer service

7 September 2026
Unprompted review
Skywings Travel logo

Reply from Skywings Travel

Dear Customer,

Thank you so much for your wonderful feedback! We’re delighted to hear that Ali provided you with excellent customer service. We truly appreciate your kind words and will be sure to share them with Ali. Thank you for choosing us, and we look forward to serving you again!


Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

Excellent service Shareek

Excellent service Shareek, Thank you so much for your kind service ever time I needed. you help me with your very best
Your are a Jem to Skywings. Excellent service, highly recommend

30 August 2026
Unprompted review
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Reply from Skywings Travel

Dear Devika,

Thank you so much for your wonderful feedback! We’re delighted to hear that Shareek has consistently provided you with excellent service and support whenever you needed it. Your kind words mean a lot to us, and we’ll be sure to share your appreciation with Shareek. We’re proud to have him as part of the Skywings team!

Thank you for recommending us, and we look forward to assisting you again in the future.

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

I booked tickets to srilanka

I booked tickets to srilanka
By skywing with the staff name
Shareek he done the excellent service.
K.Raj

7 September 2026
Unprompted review
Skywings Travel logo

Reply from Skywings Travel

Dear Customer,

Thank you so much for your kind review! We’re delighted to hear that Shareek provided you with excellent service while booking your tickets to Sri Lanka. We truly appreciate your feedback and will be happy to share your lovely comments with Shareek.

Thank you for choosing Skywings. We look forward to assisting you again on your future journeys!

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

Booking flights

I have booked flights this evening with Ethan, who was absolutely fantastic, very patient with all my questions and took all the hassle away from us with booking multiple flights. Would highly recommend using this company they were prompt clear and helpful in amendments.

6 September 2026
Unprompted review
Skywings Travel logo

Reply from Skywings Travel

Dear Alexis,

Thank you for your wonderful feedback! We’re delighted to hear that Ethan made booking your flights easy and stress free. We truly appreciate your recommendation and will be sure to share your kind words with him. Thank you for choosing Skywings!


Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

Acknowledgement to Skywings Team…

Acknowledgement to Skywings Team London

I feel so easy and self confident while booking my airline ticket from London to Kathmandu and Kathmandu to London (Two way tickets) from London United Kingdom.
While booking my ticket online from my home I was scared how to transfer the air ticket booking amount but it was so easy and fast transaction which make me trustful.
I acknowledge to the Skywings travel team in London for your kind support for booking me air tickets .
There was mistake in my date of birth while booking my airline ticket and I informed and requested to edit my date of birth in booking, I immediately got feedback regarding the correction of my date of birth. So I am thankful to the Skywings Travel team at London for your quick feedback and support to me.
I suggest to all the people to book airfare tickets from Skywings Travel if yiu are traveling through domestic or international.

Thank you

6 September 2026
Unprompted review
Skywings Travel logo

Reply from Skywings Travel

Dear Customer,

Thank you so much for your wonderful feedback and recommendation! We’re delighted to hear that your booking experience with Skywings was easy, secure, and stress free. We’re also pleased that our team could quickly assist with correcting your date of birth. Your trust and kind words mean a lot to us. Thank you for choosing Skywings!


Have a safe journey!

Best wishes,
Customer services - Skywings Travel

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