Skrill Reviews 

My Account was permanently deleted without my permission 😞

Locked my account with my money on and i have no id right now to get it their support is also really bad its a stupid robot that cant understand English

No response off them
After taking my top
Up and locking my account they emailed me say everything is verified but locked my account can’t email them only talk to ai shite who like talking to a wall but my question is how can they lock my account after emailing me verification then I top up they lock it won’t give me my money even or let me try get to customer service just a robot is that not theft when it’s my money then won’t let me with drawl so I cancel my virtual card that email approved couldn’t use then got new one but they charge me 2 .50 out my account for new virtual card but can’t. Use my money for anything else I’m going to brine this further how can I get told it froze then charged for new virtual card not a real One scam is all robbing scumbags I have all the deposits cancelled my account was froze but can let you get new card for 2.50 how do you make sense

I am resetting my password 4 times, I am speaking to 4 different managers, you can’t answer on the email in daytime, every case is just another extra week, terrible assistance, nothing happens.
When I received a letter yes we will send you a temporary password in several minutes, I was waiting for few days, still fckng nothing happened.
Like make a number which is reachable from all countries no just US.
I am just trying to reset the password!

Ísť a food play games

The response saying that you “take this matter very seriously” and that I should contact you through your website at Skrill Support is all well and good — but it is completely meaningless if nobody actually responds or resolves the issue.

I have already opened 6 support tickets since August 26, 2026, and despite this, absolutely nothing has happened. There is no phone support, the chat only connects you with a bot, and messages are simply ignored.

I deposited €300 into my Skrill account, and that money has been blocked since August 26. I have been waiting for a solution for over a week, with no meaningful response or explanation.

And NO — I do not need to provide my information again. You already have all my data and all the necessary information about my account and the case.

This is extremely frustrating and completely unacceptable for a financial service. If you really “take the matter seriously,” then stop sending generic replies and actually resolve the issue and release my €300.

Today's 3 months I still waiting for payment from skrill to my bank account I have send multiple mail to skrill they asked me same things send documents I have already send all the documents multiple time finally an skrill agent send me a mail that said request to my bank a documents that prouve skrill has already send payments to my bank account when I read the documents that my bank give me there is no payments from skrill.my bank request me now tell skrill to send me a documents that prouve the payment is done on my bank account from skrill.i have already requested the documents from skrill multiple time skrill has replying me by mail but has not send me the documents that prouve the payment done from skrill.skrill is ignoring the documents that prouve the payment is done.i have requested a withdrawal of USD 155 am from mauritius.skrill is not an apps to people use..

My account again locked can’t use it I fed up it’s been 3 days nothing happened they didn’t fix it . Every time they are restricting my account

Wadyan Singh customer id
398307438

More than 5 days ago still my Skrill account verification is not done for account opening
Kindly Please something otherwise I have escalated to financial ombudsman

Very nice your service

My account has been restricted for address verification and my funds are completely locked. I have already submitted a valid utility bill (MEO fixed line PDF) under ticket #34183368 that fully matches my profile details. However, I cannot reach a live support agent through chat or phone.
Seeing so many users experiencing frozen accounts for long periods is extremely concerning. I expect an immediate manual review of my MEO bill by a compliance officer and the release of my funds. If this issue is not resolved promptly, I will be forced to escalate this case legally through the Financial Services and Pensions Ombudsman (FSPO) and the relevant regulatory authorities.
Account ID: 370848150
Ticket ID: 34183368
UPDATE
Just got a generic response by email but still no problem solved
Will envolve lawyers if need to !
UPDATE:
I have officially registered a formal complaint with the Financial Services and Pensions Ombudsman (FSPO) regarding my restricted account (ID: 370848150) and locked €800 deposit.
Official Complaint Details:
FSPO Ref No: 341959
DocuSign Envelope ID: 5625A7E7-D271-83A9-81BD-1C0B69F4B1DA
Support Ticket: #34183368
All required verification documents, including the native digital MEO utility bill, have been submitted to both Skrill and the regulator. I am waiting for an immediate manual compliance review to unblock my account and release my funds.

I requested a withdrawal of XRP from my Skrill account. It has now been stuck for over 48 hours, and Skrill's support has done absolutely nothing to resolve it.

I have contacted support multiple times and received either no response at all or generic copy-paste replies that ignore the actual problem. New opened tickets got deleted by them and other tickets get closed without the possibility to re-open them. In one case, support replied to my ticket and immediately marked it as "solved" at the same time, preventing me from adding any further information or replying within that ticket at all. No explanation, no timeline, no accountability - just silence while my money sits inaccessible.

This is not a minor inconvenience - it's customer funds being held with zero communication from a company that claims to be FCA regulated. If Skrill can't be bothered to respond to a stuck withdrawal within two full days, customers should think twice before trusting them with any money at all.

I am now filing a formal complaint through Skrill's official complaints process, and if this isn't resolved immediately, I will take it to the Financial Ombudsman Service. This should never have gotten to this point.

Skrill, this is really disappointing. I uploaded all the verification documents you requested and was told the process would take 24 hours. That time has now passed, but I still haven’t received any update or response.

I have also sent an email but have not received a reply. Since this involves my money, I expect better communication and a quick resolution.

Please provide me with an immediate update on my verification and access to my funds. I hope this issue can be resolved as soon as possible.

Perfect! Just perfect! Everything!

Never had an issue with skrill , great app , no hidden fees and great service.

Skrill is known for its security, and almost all platforms accept it for payments. It's also an easy-to-use application. Thank you, Skrill team.

Good games Skrill

Fast, efficient, and professional.