My experience was wonderful. All the ladies on staff were so helpful, kind, and knowledgeable. Knowledge in this industry seems like a bare minimum- but these ladies go above and beyond to understand... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had Botox at the Richmond Hill clinic. I have gone here a few times now and have had some not so great experiences, but keep coming back. The nurse I had today was amazing, very sweet and gentle and... See more
Company replied
Maryam has been doing my laser hair removal at Ajax Skin Vitality for 3 years and I highly recommend her services. She is wonderful and goes above and beyond to make you feel comfortable!
Company replied
From the moment I walked in, to the moment I left, the team here were nothing but professional. I was treated by Rikki and I appreciate how welcoming she was. I will definitely be coming back when... See more
Company replied
Company details
Written by the company
Established in 1992. Skin Vitality Medical Clinic operates 14 locations across Southeastern Ontario and is recognized as the largest provider of non-surgical medical aesthetic treatments in Canada. Our medical team includes over 200 professionals, including 10 Medical Doctors, 40 Nurse Practitioners, and a dedicated group of Registered Nurses and Registered Practical Nurses. We are proud to be the country's largest provider of Botox®, Dysport®, Juvederm®, Teosyal®, CoolSculpting®, Sculptra® (Face and Butt), PRP for Face and Hair Restoration, DP4 Microneedling, Exosome Glow treatments, Morpheus8, EMSculpt®, Fraxel®, Laser Hair Removal, and Plus 90™/IntimaLase® Vaginal Rejuvenation. At Skin Vitality, we are committed to delivering personalized, results-driven treatment plans using the latest in injectable, regenerative, and body-contouring technologies--helping every client feel confident, refreshed, and empowered in their skin.
Contact info
4.7
Excellent
770 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Service and great staff
Excellent Service and great staff. Always friendly !
11 June 2026
Unprompted review
Reply from Skin Vitality Medical Clinic
Thank you for your kind words and 5-star review! We're so happy to hear you had a positive experience with our team. Your support means a great deal to us, and we can't wait to welcome you back.
5/5 stars
5/5 stars - Knowledgeable staff + incredible results.
I did my consultation at Skin Vitality Stoney Creek and got booked in for my facial at Burlington. Walked in skeptical like I always am - as a person of color I’ve had too many bad facial experiences where staff didn’t know how to treat melanin-rich skin.
Both locations were amazing. The staff was knowledgeable, used great equipment, and actually explained how to avoid irritation and hyperpigmentation for my skin type instead of giving generic advice. Felt heard and safe the whole time.
It’s been over a week and my skin is still glowing. This is by far the best facial I’ve had. Finally found a place I trust for my skin. Can’t wait to go back.
If you’re hesitant about facials as a person of color - these teams get it.
5 June 2026
Unprompted review
Reply from Skin Vitality Medical Clinic
Thank you for your amazing review! We're thrilled to hear you're happy with your experience and your results. Thank you for trusting Skin Vitality—we look forward to seeing you again for your future treatments!
I had a great experience at Skin…
I had a great experience at Skin Vitality. The staff have always been professional, knowledgeable and welcoming. The clinic is clean, well organized, and appointments run smoothly.
6 June 2026
Unprompted review
Reply from Skin Vitality Medical Clinic
Thank you for your amazing review! We're thrilled to hear you're happy with your experience and your results. Thank you for trusting Skin Vitality—we look forward to seeing you again for your future treatments!
The spaces are clean
The spaces are clean , staff are so friendly and kind , give a comprehensive picture of what is good for me , taking good care of the procedure and how to follow up
10 June 2026
Unprompted review
Reply from Skin Vitality Medical Clinic
Thank you for your wonderful feedback! We'll be sure to share your kind words with our team. It means so much to know we made your experience a positive one. We appreciate your support!
Amazing experience
Amazing! Andrea is the best. I trust her completely and she always makes me look my best. Would recommend 💯 for fillers and Botox!
9 June 2026
Unprompted review
Reply from Skin Vitality Medical Clinic
Thank you for your wonderful feedback! We'll be sure to share your kind words with our team. It means so much to know we made your experience a positive one. We appreciate your support!
Laser hair removal = great results
Laser hair removal is working great for me. No pain, friendly staff, every appointment on time. Great results. Highly recommended.
8 June 2026
Unprompted review
Reply from Skin Vitality Medical Clinic
Thank you for your wonderful review! Knowing we've helped you look and feel your best is exactly why we do what we do. We appreciate your trust and look forward to welcoming you back.
Welcoming atmosphere
Staff is friendly and very helpful in answering questions and providing helpful advice and information about pricing and services.
9 June 2026
Unprompted review
Reply from Skin Vitality Medical Clinic
Thank you for your wonderful review! Knowing we've helped you look and feel your best is exactly why we do what we do. We appreciate your trust and look forward to welcoming you back.
It was wonderful
It was wonderful. They were very thorough and went over the procedure with me in great detail. Everyone was friendly and helpful. I’m happy with the results and will definitely book future appointments.
8 June 2026
Unprompted review
Reply from Skin Vitality Medical Clinic
Thank you for your wonderful review! Knowing we've helped you look and feel your best is exactly why we do what we do. We appreciate your trust and look forward to welcoming you back.
I had CoolSculpting treatments at Skin…
I had CoolSculpting treatments at Skin Vitality (St. Catharines location) in September 2025. Despite completing the recommended sessions and following all instructions, I did not see any improvement in my abdomen. In my case, my abdomen appeared worse after the treatment.
I financed the procedure, and the ongoing monthly payments have been very stressful, especially given the outcome.
When I raised my concerns, I did not feel I was treated in a supportive or respectful manner compared to my initial consultation experience.
I have raised my concerns with the clinic and through official complaint channels, but I have not received a resolution that addresses my situation.
Based on my personal experience, I would not recommend this treatment without careful consideration.
5 September 2025
Unprompted review
Reply from Skin Vitality Medical Clinic
Thank you for sharing your feedback with us. We are truly sorry to hear that your experience did not meet your expectations. Your satisfaction is very important to us, and we would be grateful for the opportunity to make things right. At your convenience, please reach out to our Patient Care team at patientcare@skinvitality.ca so we can personally review your concerns and support you. We truly value your trust and look forward to the opportunity to make your experience a positive one.
Everything was perfect!
Everything was perfect!! Starting from the welcoming Receptionist, and Stephanie was very informative and kept it 100% real. Now I would like to address the beautiful Nurse Rikki (I hope i wrote her name correctly) she has feather hands, couldn’t feel the needle at all. She is amazing. Highly recommend and definitely will be back again. Thanks
5 June 2026
Unprompted review
Reply from Skin Vitality Medical Clinic
Thank you for your continued trust and loyalty. It has been our pleasure to be part of your aesthetic journey, and we truly appreciate your kind words. We look forward to seeing you again soon!
Fantastic experience
Staff is very friendly and makes your feel comfortable. Facility is clean and well maintained. Staff is very knowledgeable and provides useful tips to ensure you get the most out of your treatment. Highly recommend!
6 June 2026
Unprompted review
Reply from Skin Vitality Medical Clinic
Thank you for your continued trust and loyalty. It has been our pleasure to be part of your aesthetic journey, and we truly appreciate your kind words. We look forward to seeing you again soon!
Had an amazing experience with my…
Had an amazing experience with my microneedling treatment! My skin already feels smoother, brighter, and more refreshed. The procedure was explained clearly, and the staff made me feel comfortable the entire time. Excited to see even more results over the next few weeks. Highly recommend!
5 June 2026
Unprompted review
Reply from Skin Vitality Medical Clinic
Thank you for your exceptional review. We are honoured to be part of your aesthetic journey and sincerely appreciate your trust in our team. We look forward to welcoming you back for your future visits.
Excellent experience
I’ve had two sessions so far and everyone at skin vitality has been amazing! The staff at the front, the technician, everyone.
29 May 2026
Unprompted review
Reply from Skin Vitality Medical Clinic
Thank you for your exceptional review. We are honoured to be part of your aesthetic journey and sincerely appreciate your trust in our team. We look forward to welcoming you back for your future visits.
Had a very good experience
Had a very good experience. I felt as though their consultation about my health and safety was thorough. Very happy with my results.
4 June 2026
Unprompted review
Reply from Skin Vitality Medical Clinic
Thank you for your exceptional review. We are honoured to be part of your aesthetic journey and sincerely appreciate your trust in our team. We look forward to welcoming you back for your future visits.
Painless Treatment with Amazing Results
I had Botox and fillers done at Skin Vitality Medical Clinic in Kitchener, and I am very happy with the results. The staff were professional, friendly, and welcoming, making me feel comfortable throughout the entire process. They took the time to explain the treatment options and answer all of my questions.
The procedure was painless, and the results look natural, refreshed, and youthful without appearing overdone. The clinic was clean, organized, and inviting. Kudos to the wonderful staff for providing such a positive experience. I highly recommend Skin Vitality Medical Clinic.
4 June 2026
Unprompted review
Reply from Skin Vitality Medical Clinic
We sincerely appreciate your wonderful feedback. Thank you for trusting Skin Vitality with your care. We can't wait to welcome you back for your next visit.
The staff at Skin Vitality are very…
The staff at Skin Vitality are very knowledgeable and are always willing to work with me to provide me with the services I need within my price range
4 June 2026
Unprompted review
Reply from Skin Vitality Medical Clinic
We sincerely appreciate your wonderful feedback. Thank you for trusting Skin Vitality with your care. We can't wait to welcome you back for your next visit.
The nurses and staff are always very…
The nurses and staff are always very professional. I use Botox for pain management as I have severe TMJ problems. They do their best consistently to help me manage my pain. They go the extra mile to find me a good price that fits my budget. Incredibly thankful for them.
4 June 2026
Unprompted review
Reply from Skin Vitality Medical Clinic
We sincerely appreciate your wonderful feedback. Thank you for trusting Skin Vitality with your care. We can't wait to welcome you back for your next visit.
Very professional and friendly staff
Simran did my injections and she was amazing. Tells you exactly what she is doing and when. I hate injections but she made it as comfortable as possible. Much appreciated.
4 June 2026
Unprompted review
Reply from Skin Vitality Medical Clinic
Thank you for taking the time to leave us a 5-star review! It means so much to our team to know you enjoyed your visit. We look forward to seeing you again!
Wonderful
I had a great experience at Skin Vitality, Oakville. I have completed PRP for hair and have started seeing results even before finishing my last treatment. The clinic is beautiful, clean and very welcoming. The staff are helpful and very knowledgeable.
4 June 2026
Unprompted review
Reply from Skin Vitality Medical Clinic
Thank you for taking the time to leave us a 5-star review! It means so much to our team to know you enjoyed your visit. We look forward to seeing you again!
Jessica is a gem
Jessica is a gem, she’s my favourite!
So honest, considerate, gentle and professional!!! Highly recommend :)
4 June 2026
Unprompted review
Reply from Skin Vitality Medical Clinic
Thank you so much for your kind review! We're delighted to hear you had such a positive experience. We truly appreciate your support and look forward to welcoming you back soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.