Skin Vitality Medical Clinic Reviews 

770
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 744 reviews, reviewers overwhelmingly had a great experience with this company. Many consumers frequently praise the professional and friendly staff who take the time to answer every question and ensure cosmetic treatments are as comfortable as possible. Local visitors often note the exceptionally clean environment, welcoming atmosphere, and efficient service that makes every scheduled appointment both enjoyable and remarkably smooth. Some reviewers were not happy with the overall customer care and experienced communication issues with certain front desk staff members. A few other individuals also mentioned feeling unsupported and dismissed when raising personal concerns about their unexpected treatment results or administrative policies.

What people talk about most

Staff

Customers consistently report satisfaction with the staff, noting that the team is extremely welcoming,... See more

Service

Users describe positive interactions with service, highlighting professional staff and clean locations.... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting great experiences during procedures... See more

Location

Clients share positive opinions on location, highlighting convenient access and easy parking options.... See more

Customer service

People report positive experiences with customer service, noting that staff are welcoming, attentive, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience was wonderful. All the ladies on staff were so helpful, kind, and knowledgeable. Knowledge in this industry seems like a bare minimum- but these ladies go above and beyond to understand... See more

Company replied

Rated 5 out of 5 stars

I had Botox at the Richmond Hill clinic. I have gone here a few times now and have had some not so great experiences, but keep coming back. The nurse I had today was amazing, very sweet and gentle and... See more

Company replied

Rated 5 out of 5 stars

Maryam has been doing my laser hair removal at Ajax Skin Vitality for 3 years and I highly recommend her services. She is wonderful and goes above and beyond to make you feel comfortable!

Company replied

Rated 5 out of 5 stars

From the moment I walked in, to the moment I left, the team here were nothing but professional. I was treated by Rikki and I appreciate how welcoming she was. I will definitely be coming back when... See more

Company replied


Company details

  1. Medical Clinic
  2. Facial Spa
  3. Health and Beauty Shop
  4. Laser Hair Removal Service
  5. Medical Spa
  6. Skin Care Clinic

Written by the company

Established in 1992. Skin Vitality Medical Clinic operates 14 locations across Southeastern Ontario and is recognized as the largest provider of non-surgical medical aesthetic treatments in Canada. Our medical team includes over 200 professionals, including 10 Medical Doctors, 40 Nurse Practitioners, and a dedicated group of Registered Nurses and Registered Practical Nurses. We are proud to be the country's largest provider of Botox®, Dysport®, Juvederm®, Teosyal®, CoolSculpting®, Sculptra® (Face and Butt), PRP for Face and Hair Restoration, DP4 Microneedling, Exosome Glow treatments, Morpheus8, EMSculpt®, Fraxel®, Laser Hair Removal, and Plus 90™/IntimaLase® Vaginal Rejuvenation. At Skin Vitality, we are committed to delivering personalized, results-driven treatment plans using the latest in injectable, regenerative, and body-contouring technologies--helping every client feel confident, refreshed, and empowered in their skin.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

770 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(770)

736 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Botox didn’t work on left side of lip

Botox didn’t work on left side of lip. I’ve never had this problem before. First nurse tries to teme there’s no difference. Perhaps an eye exam may help her. Then they want to charge me to fix their error. Previous Botox injections weren’t done by tapping then injecting. It was administered very quickly. I would 100% never recommend this clinic again

3 July 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you for sharing your feedback. We're sorry to hear that you were disappointed with your experience.

Patient satisfaction is very important to us, and we'd appreciate the opportunity to review your concerns in more detail. If you haven't already connected with us, please contact our Patient Care team at patientcare@skinvitality.ca so we can review your treatment and discuss your experience with you directly.

We look forward to hearing from you.

Rated 5 out of 5 stars

Oakville location was amazing

Oakville location was amazing. Great service and staff.

1 June 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you for your amazing review! It was our pleasure to care for you, and we're so happy you had a great experience. We appreciate your support and can't wait to welcome you back.

Rated 5 out of 5 stars

Excellent service

Excellent service
Very nice

29 June 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you for your glowing review! It was a pleasure caring for you, and we look forward to welcoming you back.

Rated 5 out of 5 stars

Staff are super nice and patient

Staff are super nice and patient. They explain every step and reassure you the entire time. Would definitely recommend.

30 June 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

We love hearing feedback like this! Thank you for your support and for choosing Skin Vitality.

Rated 5 out of 5 stars

Visiting skin Vitality was great they…

Visiting skin Vitality was great they explained everything they would do for the cool sculpting and I would definitely get it done at a later date. I just didn’t have $2700. for two visits I would need. So when I save the money I will definitely give it a try

30 June 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

We love hearing feedback like this! Thank you for your support and for choosing Skin Vitality.

Rated 5 out of 5 stars

Loved my experience here

Loved my experience here, everyone is so friendly! Amazing service

30 June 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you for the kind words! We strive to provide every patient with an exceptional experience, and we're so happy you felt that.

Rated 5 out of 5 stars

I've had a great experience at Skin…

I've had a great experience at Skin Vitality in St. Catharines. Nicole is amazing. She has incredible attention to detail, takes the time to make sure everything looks natural and balanced, and never makes you feel rushed. She's knowledgeable, professional, and explains everything clearly.
The atmosphere is welcoming and comfortable, and Nicole's friendly personality makes every appointment enjoyable. I wouldn't hesitate to recommend Nicole to anyone looking for quality care and beautiful results.

30 June 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you for the kind words! We strive to provide every patient with an exceptional experience, and we're so happy you felt that.

Rated 5 out of 5 stars

Great experience!

The service at Skin Vitality Barrie is top notch. Elena is my preferred service provider and she is amazing at what she does. I always feel well taken care of when I visit, and I am very happy with my results.

30 June 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you for the kind words! We strive to provide every patient with an exceptional experience, and we're so happy you felt that.

Rated 5 out of 5 stars

Knowledgeable and friendly staff

Knowledgeable and friendly staff, helpful in products that are right for me. I have always been satisfied with my results!

29 June 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you for the kind words! We strive to provide every patient with an exceptional experience, and we're so happy you felt that.

Rated 5 out of 5 stars

I had a pleasure of meeting Mieke and…

I had a pleasure of meeting Mieke and reconnect to Nicole (the nurse who did my botox injections). It was a follow up appointment after two weeks from the intial injection time- it was done natural and they never enforce/oversell anything that isn't necessary. I really appreciate that they understand individual anatomy and doesn't recommend unncessary treatments. I also asked some questions to Mieke about micro needling and got my questions answered. I will definitely be back for botox or microneedling treatments to address some skin concerns of mine. Thanks ladies. Also receptionist is very kind. I appreciate their honesty and what I will benefit or not benefit from the services. Thank you ladies !

23 June 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you so much for your wonderful review! We're thrilled to hear you had a great experience. We truly appreciate your support and look forward to seeing you again soon!

Rated 1 out of 5 stars

I just recently had my crown done and…

I just recently had my crown done and spent the 375$ and it made no difference . I honestly think it’s a scam. I had my lips done there as well just recently and spent 375 as well and it lasted a day . I wouldn’t recommend this company to anyone.

22 June 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

We truly appreciate you taking the time to share your feedback. It’s clear that your experience did not reflect the level of care and service we strive to provide, and we are sincerely sorry for this. We would be grateful for the opportunity to speak with you and work toward a resolution. Please contact our Patient Care team at patientcare@skinvitality.ca at your earliest convenience so we can personally assist you. Your satisfaction is very important to us, and we look forward to the opportunity to restore your confidence in our care.

Rated 5 out of 5 stars

Very comfortable

I appreciated that the focus was on my concerns, versus an analysis of what someone else perceived needed work on my face. This allowed me to completely trust the process and recommendations. Everyone was attentive, friendly, and thorough.

23 June 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you for your kind words and your 5-star review! It means so much to our team. We're grateful you chose Skin Vitality and can't wait to welcome you back.

Rated 5 out of 5 stars

Go To Spot

Irena at the Stoney Creek location is an absolute master of her craft, she takes her time to get to know client goals and is very conscientious about the treatment - it never feels like she’s trying to upsell you or provide you with unnecessary options that’s don’t meet your goals. The team is very friendly overall and the clinic is very clean and professional.

22 June 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you for your 5-star review! It was our pleasure to care for you, and we're delighted to hear you had a positive experience. We look forward to welcoming you back soon.

Rated 5 out of 5 stars

Amazing experience as always

Amazing experience as always, they are so kind and supportive!!!

20 June 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you for taking the time to leave us such wonderful feedback! We are so pleased you enjoyed your visit and appreciate your trust in our team.

Rated 5 out of 5 stars

Wonderful friendly staff made the whole…

Wonderful friendly staff made the whole experience easy and pleasant

20 June 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

We're so grateful for your 5-star review! Thank you for your support and for allowing us to be part of your aesthetic journey. We look forward to seeing you again soon.

Rated 4 out of 5 stars

Better the second time!

I had my second laser treatment for the spider veins on my face and was really impressed with Wonda and the work she did. I was a little apprehensive going for the second time as my first experience wasn’t what I expected and was a little disappointed in the work. I’m looking forward to my third appointment in a few weeks. I was also grateful for the communication from Skin Vitality to find out more about my concerns.

19 June 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

It was our pleasure to care for you, and we're delighted to hear you had a positive experience. We look forward to welcoming you back soon.

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