SkinsMonkey.com 

Reply from SkinsMonkey.com

Jan 8, 2026

Hello, we treat the security of our customers with the top priority and we have implemented several measures to keep customers' items and money safe. If your transaction was suspended, it means it triggered our anti-fraud system. The most common triggers are to use multiple cards, devices or IP switchers. Our Fraud Prevention Team needed some time to manually check your payment and decide if it is safe. If they asked for additional verification, it means your payment could be fraudulent or fake, which cannot be accepted.

Please note that identity verification, also known as Know Your Customer or KYC, is mandated by law in many jurisdictions and is a standard procedure used across the online services industry, including companies such as PayPal and other major payment providers. This process helps protect both customers and businesses against fraud, identity theft, and financial abuse.

We only request the specific information that is strictly necessary for verification, and we clearly inform you in advance what data is required. Any other information can be safely hidden or redacted. Your personal data is handled securely, used only for verification purposes, and will never be misappropriated or shared outside of this process.

Sorry for the delay with your payment, but we do not ignore any dangerous signs that can cause our customers any loss. Please remember you are free to decline the verification and ask for a refund at any time via live chat or email.

Reply from SkinsMonkey.com

Dec 22, 2025

Hello, we could not investigate your case as you did not provide a reference number. We want to start by saying that customers’ security is our top priority. We are constantly working on improving our security system. We inform customers about the danger and display instructions on how to safely trade. Thanks to our pop-up, we can prevent scams and save our users’ items.

We do not really know what has happened in your case, but please remember, we never try to scam our customers. In case we detect any risks, we always warn them and help with the safeguard process. We are aware that scam sites and fraudsters are waiting for opportunities to steal items, that is why you must be cautious when logging into suspicious sites or trading with random gamers. We are trying our best to provide a high-quality and secure trading space. If you want to know more about securing your account, please check our Help Center: https://skinsmonkey.com/help/category/security

Reply from SkinsMonkey.com

Updated Dec 10, 2025

Hello, we are a trading site, not a marketplace, which makes a great difference in prices. Our trading fee is 7-10% for CS2, which you can read about in our Help Center. We constantly polish our algorithms to keep the prices on a balanced level.

Our item prices are generated automatically based on a variety of different factors, among the biggest of which are global market fluctuations. We follow the changes, but do not increase the prices too much. The prices are consistent, and we clearly state our fee. It is easy to complain how the item we display is “more expensive” than on a real-money marketplace, while quietly disregarding how we pay a significantly higher amount for your items.

Our pricing structure and trading fees are clearly defined, consistent, and designed to reflect market conditions and the value of the items we acquire. All transactions on our platform follow these displayed prices.

EDIT: In your edit, you mentioned an item called Souvenir M4A4 | Hellish (Minimal Wear). Souvenirs are never accepted on our website. They do not have a price, and you can not trade them. We understand that this specific item has never sold below 90 USD, but this does not change the fact that, since it is excluded from our platform, you would not see it listed with any price, whether 10 USD or otherwise. To conclude, the updated claim is simply not correct.