Customer service at Skin Pharmacy is top notch. They issued credit without any questions or issues and you can tell this company cares to make it a pleasant experience for customers. Will only shop w... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been ordering from Skin Pharmacy for a while now, and they’ve never let me down. Their product range is fantastic, and delivery is always super quick. What really stands out is the customer s... See more
This was my first time purchasing from this company, and I’m really glad I gave them a try. The products themselves are great, and I’ve been happy with the results so far. I did run into a small i... See more
My first order with skin pharmacy came well packaged. Customer service was great. I requested same day delivery which Mo made happen! Lovely free gifts were added. Second order was slow but resolved q... See more
Company details
Written by the company
Authorised Stockist of Medical-Grade Skincare from Trusted Brands.
Contact info
32 Devonshire Place, W1G 6JL, London, United Kingdom
- 020 3070 3833
- hello@skinpharmacy.com
- skinpharmacy.co.uk
4.2
Great
224 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 28% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thanks for advise to improve my skin.
Thanks for advise to improve my skin.
I could see the difference on 2days, peeled old skin off and renew.
Skin peeled and turn red after 2days of using Radical night repair, so I use them on Wed to Friday.
22 July 2022
Reply from Skin Pharmacy
Glad to hear that you have already noticed results. Keep up with the planned routine and will achieve long-term results
Not received.
Order placed 20th June and still haven't received it. Sent an email to enquire the whereabouts of my item and haven't had a response. Disappointing service.
17 July 2022
My favorite!
Absolutely love it! using this products more than 2 years. Great for combination, skin. Skin looks cleaner, improving skin tone, reducing sebum. Good for summer!
7 July 2022
Excellent and soooo nice!
Customer services was really helpful and my items arrived packaged in such a nice way - which you rarely receive from retailers anymore. I sent pictures to friends and family it was so lovely and unexpected plus everyone loves a little freebie which I can’t wait to use!
6 July 2022
Very good product and never to buy my…
Very good product and never to buy my skin care products from another company
Good price and good quality
5 July 2022
Such a great website and amazing advice…
Such a great website and amazing advice
Many thanks 🙏🏻
3 July 2022
Really happy with my order
Really happy with my order, they were even nice enough to give samples :)
3 July 2022
This is a company you can rely on to…
This is a company you can rely on to get your products to you
Always polite and easy to deal with
29 May 2022
Recommended
Great service and quick delivery! 15% discount on your first order, yay!! Will use again.
29 May 2022
Broken dispenser
I was excited to receive this item. But sadly after one use the dispenser broke leaving me un able to pump the cream correctly. It’s so expensive and I’m really disappointed. 🥲
23 May 2022
Excellent customer service
Excellent customer service. Did an online consultation which they then recommended me a day and night routine.
Speedy delivery and recurring purchase perks.
Will buy again, I have become a loyal customer!
22 May 2022
Good communication and speedy service
22 May 2022
The service is just great
The service is just great! They helped me quickly and efficiently to sort out my order and place it. They answered my questions and helped with my problems. Delivery was fast, in a beautiful box and a souvenir brand shopper, which I now use all the time.
19 May 2022
Great Customer Experience
The representative at Skin Pharmacy assisting with my purchase was very helpful and responsive. The products were packaged well and delivery was super quick.
18 May 2022
So glad I found this site
So glad I found this site. Didn’t think I could buy these products direct.
Received a discount on my first order and the items were delivered quickly.
11 May 2022
This was an easy way to get the…
This was an easy way to get the products I have been obtaining via a prescribing nurse for years. The Zo range are fantastic, the 15% off was a bonus and the package arrived on time and well packaged. I will use again.
4 May 2022
5 stars as always!
3 May 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.