Customer service at Skin Pharmacy is top notch. They issued credit without any questions or issues and you can tell this company cares to make it a pleasant experience for customers. Will only shop w... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been ordering from Skin Pharmacy for a while now, and they’ve never let me down. Their product range is fantastic, and delivery is always super quick. What really stands out is the customer s... See more
This was my first time purchasing from this company, and I’m really glad I gave them a try. The products themselves are great, and I’ve been happy with the results so far. I did run into a small i... See more
My first order with skin pharmacy came well packaged. Customer service was great. I requested same day delivery which Mo made happen! Lovely free gifts were added. Second order was slow but resolved q... See more
Company details
Written by the company
Authorised Stockist of Medical-Grade Skincare from Trusted Brands.
Contact info
32 Devonshire Place, W1G 6JL, London, United Kingdom
- 020 3070 3833
- hello@skinpharmacy.com
- skinpharmacy.co.uk
4.2
Great
224 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 28% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic skin products
Fantastic advice and help re my after treatment skin probs. I love the products I purchased all three very hydrating. I most definitely will be ordering again, my order was with me within 3 days, just couldn't ask for a better service.
30 July 2023
Ordered some skincare and paid for…
Ordered some skincare and paid for express delivery which was supposed to be delivered in 1-3 days according to them. Unfortunately, that never happened which was sad since i was looking forward it and my package was time sensitive where i needed it by a certain time. However, the company was kind enough to give me a refund for the products i have ordered since there was a delay on their side. So I definitely appreciate it and appreciate the company's quick responsiveness to my concerns.
26 July 2023
Unprompted review
How quick and efficient skin pharmacy are
Excellent,quick,very efficient and hassle free service from skin pharmacy,highly recommended to order skin products from,thankyou
27 June 2023
It was very easy to find the product…
It was very easy to find the product that I wanted and the delivery was smooth.
27 June 2023
Great service
Simple registration process, user friendly website. My question was answered promptly and my order arrived on time.
Will continue to support them
26 June 2023
I received my product in good…
I received my product in good condition, and skin pharmacy takes complaints very seriously.
26 June 2023
Worst experience ever had they…
Worst experience ever had they delivered me the wrong product and when I'm trying to reach out to the customer care it's unavailable. I tried contacting you many time but haven't got any reply yet. And my order no. Is #115062, hope with this you'll be able to find details
17 June 2023
Unprompted review
Reply from Skin Pharmacy
Hey Pankaj,
It seems that you might have the wrong company, #115062 is not one of our order numbers. can I please confirm you are contacting Skin Pharmacy ?
If that's still the case, I would appreciate if you could email us at help@skinpharmacy.co.uk and a member of the team can get in touch to resolve your issue.
Fast delivery and great product
30 May 2023
Never again
I shop a lot online but it's been so far my worst experience with a customer service.
Let's just say that this was my last order with them.
28 May 2023
swift delivery and free samples which…
swift delivery and free samples which is always a great way to test expensive products before buying!
29 May 2023
Brilliant service 👏
24 May 2023
Damaged product delivered, no refund after return
My product arrived unsealed and leaked into the box as if it was tampered with. I was told i will be sent a new replacement in three days when i returned it. Its been two weeks without any updates. I told them i will be happy with a refund if a fresh package is not available. I have tried messaging them on whatsapp multiple times, called them and emailed them and waited days for a response. They have evaded all attempts for contact.
This kind of behaviour is highly unprofessional and unethical. The product although from a reputed brand seemed to have been tampered with. The product quality was bad but forgivable however their service is absolutely horrendous. I am entirely unhappy with my experience with skin pharmacy. 100% do not recommend.
13 May 2023
Unprompted review
Reply from Skin Pharmacy
Hey Rari, I was unable to locate any orders, emails or messages associated with Rari Chandran. It also seems that your review is not connected to any existing orders as with all previous review, If you're able to share your order number , a member of the team will be touch ASAP
Straightforward purchase
Straightforward purchase, received in good time.
Item looks to be new and authentic.
Thanks!
24 April 2023
All products are very good 👍 I’m happy…
All products are very good 👍 I’m happy to find them
24 April 2023
I love these products !
24 April 2023
Great service
Prompt delivery and beautifully packaged. Free sample too which was a nice surprise! Thank you Skin Pharmacy. I’ll be purchasing again.
25 April 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.