Aiysha was very helpful in sorting out my two refunds via WhatsApp. Although Aiysha was helpful, I had to query both my Sninnydip transactions - one out of stock item and one return. Skinnydip didn'... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered a E gift voucher but this is as not received on the date I requested to be delivered. Waited 2 days then contacted customer services. Aiysha was very helpful and got this issue sorted and as s... See more
Skinny dip has some lovely items. I would say that clothing is quite oversized so stick to your regular size or size down. I had some issues with my return, this process did take a while however after... See more
Evri lost my parcel which wasn't great but I spoke with Lottie who was great and resolved my issue promptly.
Company details
Written by the company
Hiya we’re Skinnydip, a London based lifestyle brand built for all! We may look like part of a sassy girl band but everyone’s welcome in our gang. We don’t just create fashion for the cool and the kind, we try hard to make positive change in the world.
Contact info
Unit 2, 2 Centric Close, NW1 7EP, London, United Kingdom
- mail@skinnydiplondon.com
- skinnydiplondon.com
3.9
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
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Amazing customer service
Amauche was absouluty amazing, had amazing customer support and made sure everything was sorted in the end. Thankyou so much
25 June 2026
Unprompted review
Really bad won’t order from
Really bad won’t order from
Again. I asked to cancel my order straight away, from then took 5 days for my order to be dispatched then I get a email to say it’s too late it’s been dispatched. If you’d emailed back within the 24 hours like it says it wouldn’t be too late. Then when I return the order it took two months for my to be refunded and that’s only cos I had to case for it. Then when I emailed about where is my refund I got a email to say you hadn’t received it yet even thought the tracking said you had two months ago! Shocking!!!!
17 April 2026
Unprompted review
Reply from Skinnydip London
Thank you for taking the time to share your experience. We're very sorry to hear about the issues you encountered with both the cancellation request and the delay in receiving your refund.
We understand how frustrating it must have been to request a cancellation promptly, only to be informed later that the order had already been dispatched. We also appreciate your concerns regarding the communication delays and the length of time it took for your return to be processed and refunded.
This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused. We take feedback like yours seriously and will be reviewing what happened to identify where our processes and communication fell short.
If you haven't already done so, please contact us directly with your order details so we can investigate the matter fully and ensure everything has now been resolved correctly.
Thank you for bringing this to our attention.
Think twice before you order, you probably wont get it...
Avoid this company! Ordered a tshirt on the 17th June had no tracking information or update. Several emails were sent asking for this to be looked into and had zero response. Luckily I payed via PayPal so I went through them and got my refund. Have never ordered from them before and now I never will again and will tell everyone I know to AVIOD.
Scammy company and by all accounts im not the only 1 with issues with no delivery.... think twice before ordering anything.
24 June 2026
Unprompted review
Reply from Skinnydip London
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how frustrating it must have been not to receive updates regarding your order.
This is not the level of service we aim to provide, and we sincerely apologise for the lack of communication you experienced when trying to contact us. We appreciate that, from your perspective, the absence of tracking information and responses understandably caused concern.
We would welcome the opportunity to investigate what happened with your order and review where our processes may have fallen short. If you're willing, please contact us directly with your order details so we can look into the issue further.
We regret that this experience has left you with a negative impression of our company and appreciate your feedback, as it helps us identify areas where we need to improve.
Customer service
Amauche promptly sorted out a problem I’d had with a phone strap I had ordered. I wouldn’t hesitate to order from this company again.
22 June 2026
Unprompted review
I never received my order
I never received my order, and was ignored by customer services when querying my order.
Basically stolen my money. Please don’t order from this company; learn from my mistake.
6 June 2026
Unprompted review
Reply from Skinnydip London
Hi,
We're very sorry to hear about your experience. We understand how frustrating it is when an order does not arrive and you feel your concerns have not been addressed.
This is not the level of service we aim to provide. We'd like the opportunity to investigate what happened and work towards a resolution. Please contact us directly at molly.wilson@skinnydiplondon.com or send us a private message with your order number and contact details so we can look into this as a priority.
We sincerely apologise for the inconvenience caused and hope to resolve this for you as quickly as possible.
No customer service
SkinnyDip London have an offer - buy two cases for £45. I signed up to emails and got an email offering me 15% off my next order. The email didn't say "it can't be used in conjunction with a sale/offer". It wouldn't apply to my order and when I queried it, I got an extremely blunt email saying it can't be used with other offers. I emailed back asking if they could honour it given the lack of a caveat in their email and said it was misleading and I had no response.
Companies now don't think about the language they're using and forget it could be relied upon. There is no customer service at SkinnyDip London which is so disappointing as I was so excited to finally have a Skinnydip case.
23 June 2026
Unprompted review
Reply from Skinnydip London
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with us left you feeling disappointed.
We understand your frustration regarding the 15% discount offer. We always aim to make our promotions and their terms as clear as possible, and we're sorry if the wording of the email led to different expectations. We also regret that our response did not leave you feeling heard or valued as a customer.
Providing helpful and respectful customer service is extremely important to us, so we're disappointed to learn that this was not your experience. We're also sorry that your follow-up email went unanswered.
We'd appreciate the opportunity to review this further. Please contact us directly with your order details, and a member of our team will be happy to investigate and discuss this with you.
Thank you for bringing this to our attention.
Lacking customer service
I bought a back up case back in December 2024 because it was Moomin themed and was excited to have it ready to go if I need to switch out my current case. Did that a couple weeks ago and the print on it started peeling badly even though it had never been used and kept safe. Contacted customer support and while I understand the purchase was made a while ago, it is still a quality issue I couldn’t have noticed before as I didn’t use it? No help whatsoever from customer service, just refusing to replace or refund or offer any goodwill for the experience. What a shame the excitement of the new case turned to this.
23 June 2026
Unprompted review
Reply from Skinnydip London
Hi Emily,
Thank you for taking the time to leave a review. We're sorry to hear that the case did not meet your expectations and that your experience with our customer service team left you feeling disappointed.
We understand your frustration, particularly as the case had been stored away and the issue only became apparent once you started using it. We appreciate that this meant you would not have had an opportunity to identify the problem sooner.
While our warranty and returns policies are based on the original purchase date, we always want our customers to feel listened to and supported when they raise concerns about product quality. We're sorry that this was not reflected in your experience.
If you'd be willing to get back in touch with us and provide your order details, we'd welcome the opportunity to review the matter again and see whether there is anything further we can do to help.
Great company and customer service!
Great company and customer service! Thank you to Alessia!
23 June 2026
Unprompted review
Bad delivery + customer services
Ordered a product with a delivery time of 3-5 days. (Paid for delivery)
5 days later and I haven't even received shipping confirmation.
Contacted customer support and got a response from a bot that stated the delivery time was actually 7-10 days.
8 days after initial order and no more responses from customer service and still no shipping confirmation.
Not convinced the product will every actually arrive... Let's see
14 June 2026
Unprompted review
Reply from Skinnydip London
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear about the delays and lack of communication regarding your order.
We understand how frustrating it is to expect delivery within the stated timeframe and then not receive shipping confirmation or timely updates. This is not the experience we aim to provide.
We would like to investigate this for you and provide an update on your order as soon as possible. Please contact us directly with your order number, or send us a private message, and our team will look into the status of your shipment and address any communication issues you've experienced.
We appreciate your patience and the opportunity to make this right.
Had a problem with an order took a few…
Had a problem with an order took a few months but lottie sorted it out really quickly and I appreciate that ,
16 June 2026
Unprompted review
First time I've bought from Skinnydip
First time I've bought from Skinnydip
And definitely won't be again, the delivery times are not what they advertise and they charge nearly £5 for delivery and still haven't dispatched the item for weeks now! I contacted customer support to be told to be patient! If you advertise a service and can't fulfill it then the least you could do is refund the shipping cost but there was no response when I asked for a refund and i still have no update on when i will recieve the item I've paid for! Very poor service and I won't be ordering from them again. I have been more than patient but this is so disappointing. You cannot contact anyone directly!, and talk to an actual person I've tried every way that was given as an option and there are very few might i add! and had no luck each time. I either get no response or it's a bot responding to you with the exact same wording each time. No business should be able to run like this it's completely unfair on the paying customer.
11 June 2026
Unprompted review
Reply from Skinnydip London
Hi Samantha,
Thank you for sharing your feedback. We're very sorry to hear about your experience.
We understand your frustration regarding the delay in dispatch, particularly after paying for delivery and expecting the advertised timeframe. We also appreciate that the communication you received did not meet your expectations, especially when you were seeking updates and requesting a refund of the shipping charge.
This is not the level of service we strive to provide, and we sincerely apologise for the disappointment caused. We'd like the opportunity to review your order and the correspondence you've had with our team so we can better understand what happened and work towards a resolution.
Please contact us directly with your order number, and a member of our team will be happy to investigate further.
Shout out to Poppie ♥️
I emailed Skinnydip after having an issue with my order and I received an email back more or less immediately that evening and my problem was resolved easily and quickly with a lovely helpful girl called Poppie ! Excellent customer service Thank you
15 June 2026
Unprompted review
Excellent customer service
An item I ordered was unfortunately out of stock. However, the customer service I received from Lottie was brilliant and I was offered a full refund or a voucher for more than the item cost!
17 June 2026
Unprompted review
Love skinnydip & Lottie was super helpful!
Love my skinnydip phone and laptop accessories! Plus when I had an issue, Lottie was so helpful and super quick with a solution. Lovely experience overall!
17 June 2026
Unprompted review
Had a minor issue with one of my…
Had a minor issue with one of my jumpers, had a chat with Lottie and received 5* help, Lottie was very helpful., took time to listen and understand what my issue was and Lottie resolved the issue immediately , thanks for all your help Lottie
Donna lamont
15 June 2026
Unprompted review
Poppie really helped with quierys i had…
Poppie really helped with quierys i had about my order
15 June 2026
Unprompted review
Order #2472410
Order #2472410
I ordered two Disney pjs and one sweatshirt. Both pjs were amazing quality and value as I managed to get them at sale price. The sweatshirt came with some stains. I contacted Skinny dip as I wanted to return for an exchange and they refunded me straight away and said to keep the item. They responded straight away and were so kind and helpful.
15 May 2026
Unprompted review
Had a really bad time with this…
Had a really bad time with this company. In one of my original orders, I was missing an item. This happened again. Both of these issues to their credit were amended which is why this is not 1 star.
Then I kept having more issues, though. I brought a phone charm that degraded in quality within a week, the white miffy charm turning patchy and gross. I then attempted to purchase a sweater and recieved the wrong one. This then happened to me two more times, and they stopped bothering to reply to me about it. I even feel silly for purchasing from them again and still getting the wrong item, fool on me for wanting it.
I am trying to return these items now without their support helping me, but I would not trust buying from them at all. I have tried to be very polite and understanding, but this is quite ridiculous at this point.
14 June 2026
Unprompted review
Reply from Skinnydip London
Thank you for taking the time to share your experience.
We're very sorry to hear about the repeated issues you've encountered with your orders. While we're pleased that some of the earlier problems were resolved, we understand how frustrating it must have been to then experience further issues with product quality, receiving incorrect items on multiple occasions, and not receiving the support and communication you expected from us.
We particularly appreciate that you've remained patient and understanding throughout these experiences, which makes it even more disappointing that we have not met your expectations.
This is not the standard of service we strive to provide, and we'd like the opportunity to investigate what has happened and assist with your outstanding returns. Please send us a private message with your order details, and a member of our team will review your case as a priority.
I returned an item in April and have…
I returned an item in April and have tried contacting through numerous platforms and have had 0 response. I am due a refund and its ridiculous that you can not get a response back for an item you paid for! absolute joke!
6 June 2026
Unprompted review
Reply from Skinnydip London
Hi,
Thank you for your review. We're very sorry to hear about your experience.
We completely understand your frustration, particularly given the length of time you've been waiting for your refund and the lack of response to your attempts to contact us. This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused.
We would like to investigate this matter as a priority and ensure your return and refund are reviewed as quickly as possible. Please send us a private message with your order details, and a member of our team will look into this for you.
My order was split in two
My order was split in two. PJs arrived, which are great. Tshirt I didn’t have any info on. Emailed customer service and Aiysha got back to me really quickly! Very cheerful, sent me the tracking and I could tell I was speaking to a human and not an AI response - which a lot of companies are now doing. Quick efficient service that was specific to me. I look forward to receiving the tshirt!
12 June 2026
Unprompted review
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