Skin + Me Reviews 

14,636
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 5,206 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the personalized products and tailored approach for significantly improving skin health, texture, and appearance, effectively reducing issues like acne, rosacea, and pigmentation. The convenient daily doser makes the routine easy to follow, boosting confidence, and the customer service team is highlighted for being supportive and responsive. However, some people experienced adverse skin reactions like burning or severe breakouts, or found the products ineffective for their concerns. A few also mentioned their complaints were dismissed, or they received no clear explanation when treatment requests were refused.

What people talk about most

Product

People report positive experiences with product, with many finding it easy to access and receiving brilliant... See more

Quality

Customers report high satisfaction with product quality, noting significant improvements in their skin's... See more

User experience

Reviewers highlight positive aspects of user experience, finding the process easy, simple, and effective,... See more

Service

Users describe positive interactions with service, highlighting the brilliant advice and recommendations... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting quick, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just completed the initial form and waiting for the products - but this was an extremely easy process! Feel as though it is trustworthy coming from dermatologist experts, and the free & targeted clean... See more

Rated 5 out of 5 stars

I have been wanting to try something for my skin for a while and im so glad I tried this. Great communication with the prescriber explaining every ingredient, questions got answered quickly and the pr... See more

Rated 5 out of 5 stars

The product has been great so far. You're given a personalised product plan, in my case progressive strength tretinoin, to get the skin used to the increasing dose. Big fan. The doser is great, the e... See more

Rated 5 out of 5 stars

My experience is great because i looking for something that will improve my skin imperfections without doing multi layered steps that's time consuming. It's like a magic in a bottle. But the price is... See more


Company details

  1. Skin Care Clinic
  2. Online Prescription Medication Vendor

Information provided by various external sources

Start tackling your skin goals and beyond with our online dermatology consultation.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

15K reviews

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Asks customers to review

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4.6

All reviews

(14,636)

5,156 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best skin care

I used to struggle with not wanting to go out with out makeup because of my skin, but since using skin + me my face has been brighter ,I’ve not been getting any spots and feel more confident. My skin is now glowy and smooth. I’ve tried so many different skin care and skin+me has been the only thing that worked!

12 July 2026
Rated 5 out of 5 stars

Magic

I found a trail for £4.99 i think and thought why not as i have just about tried everything else on the market. Took just over a week to arrive. Easy to use great packaging. Now been using it a couple of weeks and I'm beyond believe of the results!! My rosacea bumps have all disappeared. Never thought i will ever be rid of it. But here we are. This to me is nothing short of a miracle!!

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Wow!!

Received my personalised order a few days ago and I am surprisingly happy. I recently turned 40 and have noticed huge changes in my skin texture which has seriously affected my confidence. I also struggle with adult acne - i mean how is that fair! I have used my daily dose as advised and I’m already noticing positive changes. Thank you

12 July 2026
Unprompted review
Rated 1 out of 5 stars

My skin had the worst breakouts of my…

My skin had the worst breakouts of my life and right before a big event. I tried skin+me for its great reviews but here we are..the customer service didn’t respond despite multiple requests.

25 June 2026
Unprompted review
Skin + Me logo

Reply from Skin + Me

Dear customer,

We are sorry to hear this, this is definitely not the experience we want you to have. Please can you email us at hello@skinandme.com and we can help you further.

Rated 5 out of 5 stars

Very impressed with Skin+Me

I have been very impressed with the personal service that I have received.
I uploaded a photo of my skin and I got a really friendly Dermatologist who emailed me the personal ingredients that was going to be used in my face cream. I have a few skin colouration problems and a few fine wrinkles so a retanoid was added to my Skin + Me cream. They were incredibly professional by starting me on a low dose to get my skin used to it. It meant that I've had no skin irritation at all during the three months I've been using the Skin + Me cream.
The only thing I've had trouble with is finding a cream to moisturise with after leaving my personal skin treatment on for ten minutes to soak in. Everything I've tried bar one cream (which is a good cream, but I love using oils and my skin loves oils too) makes the Skin + Me cream pill into balls and just come off, very odd. Maybe I'm doing something wrong and I must confess that I haven't sort help from the lovely dermatologist from Skin + Me, which I need to do.
When it comes to service, ease, the company, the actual personalised cream, the staff, it's all amazing and is a decent price considering you're getting a cream personalised to you with prescription strength ingredients and you don't have to go miles to see a dermatologist (the photos you send, do have to be very detailed or they ask for some more to make sure that they are using the correct ingredients) and for someone who is disabled and lives with chronic pain it's so much better, more convenient and much less painful than going somewhere.
They also deliver your personalised cream every four weeks through the letter box without you needing to do anything and you can see any changes to your ingredients on your account on the Skin + Me web page or on the packaging of the new cream, my retanoid was gradually increased every four weeks.
Very impressed with Skin + Me and the cream has definitely made a difference to most of my dark patches and uneven surface, just waiting for it to help with those pesky fine lines which I'm in no doubt will happen, in time, with the increased retanoid.

12 July 2026
Rated 5 out of 5 stars

I feel Skin + Me has really helped to…

I feel Skin + Me has really helped to transform my acne-prone skin and help fade my dark marks. It is the best I've felt about my skin in years. I enjoy how easy it is to have medical advice so readily available and a team of designated professionals behind my skin journey. The delivery is always prompt, and the packaging is discreet and easy to use.

11 July 2026
Rated 5 out of 5 stars

great

great ! i got a discount from ordering something on vinted and bought the free (£10) trial, filling out the form was incredibly easy! the only trouble i've found is i'm not sure if they're going to charge me for the subscription after the free samples have arrived or any way to cancel the subscription without possibly cancelling the samples.

10 July 2026
Unprompted review
Rated 2 out of 5 stars

Really doesn't seem to be working

Really doesn't seem to be working

10 July 2026
Skin + Me logo

Reply from Skin + Me

Dear Customer,

We're sorry to hear that you feel the treatment hasn't been working for you.

Everyone's skin is different, and some people respond to treatment differently or may need more time to see results. We'd really appreciate the opportunity to review your experience and see how we can help.

If you haven't already, please contact our team at hello@skinandme.com, and we'll be happy to discuss your concerns and review your treatment with you.

We look forward to hearing from you.

Rated 5 out of 5 stars

Doser changed my skin completely

Whenever my skin does a 180, I know exactly who to call and it's these guys. My skin heals so fast, without any side effects and the team is always helpful if I've got any questions. I've particularly like to thank Zoi for helping me with my queries and sorting my doser out. Can't wait to try it again

10 July 2026
Rated 5 out of 5 stars

Be patient , trust the process

I have been using Skin+me presciprtion along with their serum and SPF+moisturiser, I could not see much results during first month and was very worried, I had to contct the team with, they assured me to continue and wait, now I am in my 3rd month and can see my skin improving a lot in last 3 weeks. Skin looks very healthy and has a glow, acne had reduced and marks are dissapearing. the SPF+moisturizer is mindblowing, very light and blend into skin very well.

10 July 2026
Rated 5 out of 5 stars

Works wonders on my skin

Works wonders on my skin. The personal support is great. You are kept informed every step of the way. My skin has already shown improvement 2 months in. The SPF is also brilliant.

10 July 2026
Rated 5 out of 5 stars

I love this skin care

I love this skin care. Even after only a few days of use there was a big change in my skin. I used to have bumpy skin on my forehead and large pores on my nose . My skin now after 2 months of use is the best it’s been in years. No bumps whatsoever smaller pores . I’m 53 and tried most brands on the market. This is the only skincare that I’ve not had reactions to. My skin is clear , bright , tight and blemish free. Won’t be using any other brands again.

10 July 2026
Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant. I struggle with skin care and spf as I don't like feeling it on my face and I burn very easily, so need to use it. This is the only one I've been able to stick with for past 3 years. Once its applied you feel fresh and bare and that's perfect for me.

10 July 2026
Unprompted review

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