This is to be a special holiday to celebrate my daughters 50th birthday so I wanted it to go smoothly. I rang a few cruise providers and Rebecca really put me at ease with her knowledge, understanding... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First experience with sixstarcruises and I would certainly use them again. Elizabeth was excellent, talked through our options, nothing was too much bother and explained everything thoroughly. She mad... See more
Company replied
I have booked a lot of cruises with lots of different companies but in the last few years have been so pleased with six star I will not go anywhere else and Elizabeth Wright is amazing she is the... See more
Company replied
We booked our last cruise with Erin Madine at Six Star. Erin was fantastic. Knowledgeable, understanding, and just lovely to deal with. We booked quite late and could only get a lower deck but contac... See more
Company replied
4.9
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thanks again to Rebecca. Ann Morgan
Thanks again to Rebecca Rimmer for her support. She is really a treasure. Her attention to detail, prompt replies and advice is always 5 star
1 May 2026
Unprompted review
Reply from Sixstarcruises
Dear Ann
Thank you for your review,
We are very happy to hear how valued Rebecca's support has been and that her attention to detail, prompt replies and expert advice continue to impress. She really is a treasure, and your 5 star praise means a great deal .
Once again thank you kindly for your review it is very much appreciated.
Kind regards
Customer Relations
I’ve booked a few times with Six star…
I’ve booked a few times with Six star cruises and have always been impressed with the service especially Rebecca Rimmer who has looked after us on quite a few trips. Always helpful and professional.
2 May 2026
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you for taking the time to share your continued trust in Six Star Cruises.
We are delighted to hear that you have booked with us on several occasions and have consistently been impressed with the service provided, especially by Rebecca. Her helpfulness, professionalism, and dedication to looking after our guests are qualities we are incredibly proud of, and your kind comments will be shared with her as well‑deserved recognition.
Thank you again for choosing Six Star Cruises. We look forward to helping you plan many more memorable trips in the future.
Kind regards,
Customer Relations
Amazing Service
The most amazing service from Elizabeth from start to finish. She has the patience of a saint and is so helpful, always responding quickly to any queries. We would definitely recommend Six Star and Elizabeth
2 May 2026
Unprompted review
Reply from Sixstarcruises
Dear Guest
Thank you so much for your feedback,
We are very happy to hear that Elizabeth provided such amazing service from start to finish. Her patience, helpfulness and quick responses truly make a difference, and it’s wonderful to know she supported you so well throughout. Your recommendation of both Six Star and Elizabeth means a great deal to us, and we’ll be sure to pass on your kind words to her.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
Elizabeth is a joy to communicate with
Elizabeth is a joy to communicate with. Nothing is ever too much trouble and her experience in the travel industry is extremely helpful .
I would not hesitate to recommend six star on my long experience of having Elizabeth as our travel consultant .
2 May 2026
Unprompted review
Reply from Sixstarcruises
Dear Guest
Thank you so much for your feedback,
We are very happy to hear that Elizabeth is such a joy to work with and that her experience and dedication make such a positive difference. Knowing that nothing is ever too much trouble for her and that she has supported you so well over the years truly reflects the level of service we strive to provide. Your recommendation of Six Star means a great deal to us, and we’ll be sure to pass on your kind words to Elizabeth.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
Reply from Sixstarcruises
Dear Guest
Thank you so much for your feedback,
We are very happy to hear that Rebecca has made such a positive impression and earned your trust, that really means a lot. We’ll be sure to pass on your kind words to her.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
Great help from Shirley
Shirley was very helpful, friendly and patient assisting with our initial enquiry, providing varied options and then our changing details as the booking progressed. We haven’t used Six Star before, but would certainly use them and Shirley again based on this experience.
25 April 2026
Unprompted review
Reply from Sixstarcruises
Dear Jennifer
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Shirley recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Excellent service
Excellent service, proactive and knowledgeable. have been liaising with Erin for a number of years as she is at the top of her game. can't think of a reason to go anywhere else.
26 April 2026
Unprompted review
Reply from Sixstarcruises
Dear Mike
Thank you for your 5 star review,
Six Star Cruses are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Erin recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
I booked a Viking cruise with Shirley
I booked a Viking cruise with Shirley. The price I paid had been discounted a lot. Shirley was very helpful and managed to get me the cabin I wanted. I will definitely book with Shirley again. I give Shirley and Six stars 5 out of 5.
27 March 2026
Unprompted review
Reply from Sixstarcruises
Dear Wendy
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Shirley recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Our third cruise holiday with Sixstarcruises.
We’ve booked our third cruise holiday with Sixstarcruises again and our wonderful sale concierge Sandie Collier was just as kind & helpful as always. What a wonderful asset for Sixstarcruises to have staff of such outstanding performance & quality. Bravo!!!
Albert
2 December 2025
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you for your fantastic 5‑star review and for choosing Six Star Cruises once again.
We are delighted to hear that Sandie continues to provide such kind, helpful, and outstanding service. We will be sure to pass on your wonderful comments to her, she truly is a valued asset to our team. We really appreciate your continued trust and look forward to assisting you with your next cruise.
Thank you once again.
Kind Regards
Customer Relations.
Professional, friendly cruise consultants - Rebecca was great.
Rebecca, our cruise specialist, was extremely professional and helpful throughout the process of booking our first holiday through Sixstarcruises. She was friendly and helpful, offering suggestions and giving advice and recommendations.
4 April 2026
Unprompted review
Reply from Sixstarcruises
Dear Sarah
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rebecca recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Excellent service from Erin Madine in…
Excellent service from Erin Madine in booking a Seine river cruise she could not be more helpful in the booking process.
15 April 2026
Unprompted review
Reply from Sixstarcruises
Dear Guest
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Erin recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
We would never book cruises through anyone else
We have a wonderful representative at Six Star Cruises called Rebecca Rimmer. She is absolutely lovely. Always attentive to our needs, always responsive and helpful, very kind, very professional. We would never book our cruises through anyone else but Six Star because of her.
15 April 2026
Unprompted review
Reply from Sixstarcruises
Dear Sally-Ann
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rebecca recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Cruises for single people in Australia and New Zealand.
Elizabeth was patient and thorough in finding out my requirements. For me, this was very much an exploratory enquiry as I want to visit my grandson whilst he is working in Australia in his gap year starting in early July. However at present he cannot commit to dates but intend to contact Elizabeth again when I feel in a position to make a booking.
11 April 2026
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you for your 5‑star review.
We are delighted to hear that Elizabeth provided such patient and thorough support during your enquiry. We completely understand that this was an exploratory discussion, and we are pleased she was able to take the time to understand your requirements.
We will be very happy to assist you again when you are ready to move forward, and we wish your grandson a wonderful experience in Australia.
Thank you once again.
Kind Regards
Customer Relations.
Friendly, helpful and efficient
We were looking for a holiday with our favourite cruise line and noticed that Sixstar were offering the same holiday at a much better price. We contacted Sixstar and spoke to the lovely Elizabeth who managed to secure the cruise and room we had chosen. As the option for flights was also available we decided to take this up, but asked if we could upgrade. As it was a Sunday the cruise flight team were not available so she promised to call back first thing Monday with our options. This she did and I am glad to say it is all booked and confirmed. How can anyone complain at the ease of securing a holiday when all it involves is a chat and a credit card!! Many thanks
12 April 2026
Unprompted review
Reply from Sixstarcruises
Dear Guest
Thank you for your review,
We are happy to hear that you found a great price with Six Star and that Elizabeth was able to secure exactly the cruise and room you were looking for. It’s especially lovely to read how well she kept you informed, even arranging to follow up promptly to discuss your flight upgrade options. We will be sure to pass your kind words on to Elizabeth.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
Reply from Sixstarcruises
Dear Valued Guest,
Thank you for your 5‑star review.
We are delighted to hear that Sian provided such helpful and efficient service. We will be sure to pass on your kind comments to her.
We really appreciate you taking the time to share your experience.
Thank you once again!
Kind Regards
Customer Relations.
Helpful and informative.
12 April 2026
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you for your 5‑star review.
We are pleased to hear that you found our service helpful and informative. We really appreciate you taking the time to share your feedback and hope to assist you again in the future.
Kind Regards
Customer Relations.
Helpful & Knowlegable
Elizabeth at Sixstarcruises was most helpful whilst booking our recent Oceania cruise.
1 April 2026
Unprompted review
Reply from Sixstarcruises
Dear Fiona
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Elizabeth recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Excellent Service, Simple Process and Fantastic Outcomes
The process was incredibly straightforward, with very little lifting from my perspective. Lisa (who managed the process) was excellent in their engagement and got me a very reasonable package for an outstanding once in a lifetime trip.
This was first, but certainly not the last booking I will make through Lisa.
Thanks
Chris
8 April 2026
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you for your fantastic review!
We are delighted to hear that the booking process was so straightforward and that Lisa was able to put together such a great package for your once‑in‑a‑lifetime trip. Your kind words about her engagement and service will mean a great deal to her.
We truly appreciate your trust in Six Star Cruises and look forward to helping you plan many more unforgettable journeys in the future.
Thank you once again.
Kind Regards
Customer Relations.
Exceptional Service from Julia Pedder – A True Professional in a Crisis!
I cannot thank Julia Pedder at Six Star Cruises enough for the incredible support she provided during a very stressful situation.
We are preparing for a major milestone cruise, so the stakes felt incredibly high. When our flights were cancelled, I was worried our celebration would be ruined. Despite the fact that Julia was managing a massive workload—navigating a wave of rebookings for numerous customers travelling via the Middle East—she handled our complex situation with absolute grace and efficiency.
What stood out most was Julia’s attitude:
Proactive & Engaged: She didn't just wait for updates; she went hunting for solutions.
Constant Communication: I was never left in the dark. She kept me completely involved in the process with frequent updates, which really helped settle my nerves.
Relentlessly Positive: Even under immense pressure, her demeanor remained upbeat and reassuring.
Julia is a massive credit to the Six Star Cruises team. If you want to know your holiday is in safe hands, look no further.
Thank you, Julia, for saving our special trip!
7 April 2026
Unprompted review
Reply from Sixstarcruises
Dear Kevin
Thank you so much for taking the time to share such a thoughtful and detailed review.
We are absolutely delighted to hear that Julia was able to support you during what was clearly a very stressful time, especially with such an important milestone cruise on the horizon.
Disrupted flights can be incredibly worrying, so it’s wonderful to know that Julia’s proactive approach, clear communication, and positive attitude helped put your mind at ease and ultimately saved your celebration.
Your comments perfectly reflect the standards we strive for at Six Star Cruises, and we couldn’t agree more that Julia is a huge credit to our team.
We will be sure to share your kind words with her and the wider business.
Thank you again for choosing Six Star Cruises.
Kind Regards
Customer Relations
SIX STAR CRUISES - REBECCA
From the first point of contact Rebecca was outstanding! Helpful, knowledgeable and able to answer all questions and concerns.
5 April 2026
Unprompted review
Reply from Sixstarcruises
Dear Annette
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rebecca recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.