Fast response to my worries about order, fast delivery , I tried to cancel my order 12 hours after making it because I was reading scam claims . They replied straight away saying it was already shipp... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A few months back I posted a 1 Star scathing review here but have since changed my opinion as with Customer Service follow-up have overcome our initial difficulties regarding blockages. The fur fro... See more
Company replied
Bought hoover last year - recently hose split contacted them by email - immediate response to explain they would replace with new one but they were awaiting new stock Received exceptional communic... See more
Company replied
Bought their hoover a couple of months ago, it works great and very reliable. We lost one of the attachments and contacting customer services, they were extremely quick and helpful in helping us ident... See more
Company replied
Company details
Written by the company
SIXPAD is a brand founded by a team of experienced Danish engineers, committed to delivering high-performance cordless vacuum cleaners without the hefty price tag. The brand was established with a clear aim to challenge the industry norm, where many vacuum cleaners use similar core components yet are sold at inflated prices due to brand recognition. SIXPAD’s approach revolves around the “Golden Triangle Standard” — powerful suction, no loss of suction, and no secondary pollution — ensuring optimal performance in every product. All SIXPAD vacuum cleaners are UKCA-certified, meaning they meet the highest safety, health, and environmental standards. The brand is built on the principle of providing excellent engineering without the premium prices associated with major brands. By using the same high-quality components, SIXPAD offers exceptional performance at a significantly lower cost. This commitment to quality and value has earned SIXPAD the trust of thousands of satisfied customers.
Contact info
United Kingdom
- 24h@sixpads.uk
- sixpads.uk
4.2
Great
243 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Received my vac today very pleased with…
Received my vac today very pleased with it .
29 May 2025
Unprompted review
Reply from SIXPAD
Dear Valerie,
Thank you for your kind words! We’re delighted to hear that you received your vacuum and are very pleased with it. If you have any questions or need assistance, please don’t hesitate to reach out.
Warm regards,
David
Manager | SIXPAD UK
Excellent service
Sixpad are easy to order from and very quick delivery with good updates on journey with Yodel. Product is brilliant too.
15 March 2025
Unprompted review
Reply from SIXPAD
Dear Karen,
Thank you very much for your wonderful feedback! We’re thrilled to hear that you found the ordering process easy and the delivery quick and well-tracked with Yodel. It’s also great to know you’re enjoying the product.
Your support means a lot to us, and we’re here whenever you need assistance. Thanks again for choosing Sixpad!
Warm regards,
David
Manager | SIXPAD UK
Awesome hoover
This is the best cordless Hoover's I've used great power and it as 3 settings. Had a little problem with it and lady called Annie Tus sorted it in not time at all. Thank you for your quick response and help. Kind regards Garry
27 May 2025
Unprompted review
Reply from SIXPAD
Dear Garry,
Thank you so much for your kind and detailed feedback! I’m delighted to hear that you find the Sixpad vacuum powerful and versatile with its multiple settings, making it one of the best cordless vacuums you’ve ever used.
We’re also grateful that Annie was able to resolve your issue quickly — our team always strives to provide prompt and caring support, and your satisfaction truly means a lot to us.
If you ever have any questions or need assistance in the future, please don’t hesitate to reach out. Thank you again for your support and trust in Sixpad!
Warm regards,
David
Manager | SIXPAD UK
Very quick delivery and the Sixpad is…
Very quick delivery and the Sixpad is doing a very good job, especially with dog hairs. Wish I had purchased one sooner
25 February 2025
Unprompted review
Reply from SIXPAD
Dear Jo,
Thank you for your kind feedback! I'm delighted to hear that the Sixpad vacuum is working well for you, especially with pet hair. We always aim to provide products that make life easier, and it’s great to know we hit the mark.
If you have any questions or need assistance in the future, please don’t hesitate to reach out.
Warm regards,
David
Manager | SIXPAD UK
When I bought the six pad vacuum…
When I bought the six pad vacuum ,looked a review done by an independent reviewer of different types of cordless vacuums who rated the six pad at 9.5 on the star rating. I purchased the vacuum on his recommendation. I arrived well packaged and in an acceptable time .I am extremely pleased with the quality of the vac.However it had a faulty battery, I contacted Annie Tsu a representative the company, who was exceptionally helpful and incredibly courteous, and indeed very prompt in her reply. She sent me a replacement battery, free of charge, which also came with in a few days,extremely well packaged.I highly recommend company.
23 May 2025
Unprompted review
Reply from SIXPAD
Dear Mr. David Hudson,
Thank you very much for sharing your valuable feedback. We’re delighted to hear that you are satisfied with the overall quality of the Sixpad vacuum cleaner, and we appreciate your kind words about our customer service, especially Annie Tsu.
Regarding the battery issue, such faults are often caused by rough handling during shipping, and we sincerely apologize for the inconvenience. We’re glad we could quickly resolve the problem by providing a free replacement battery, delivered promptly and securely.
Your support and recommendation motivate us to continually improve our products and services. Please don’t hesitate to contact us if you need any assistance in the future.
Warm regards,
David
Manager | SIXPAD UK
It was very quick and easy to place the…
It was very quick and easy to place the order for my new Vac, the delivery only took a couple of days and it works perfect.
27 March 2025
Unprompted review
Reply from SIXPAD
Dear Louise,
Thank you for sharing your shopping experience. I’m glad to hear that placing your order was quick and easy, the delivery took only a couple of days, and that your vacuum is working perfectly.
If you have any questions or need assistance in the future, please don’t hesitate to reach out.
Warm regards,
David
Manager | SIXPAD UK
No confirmation.
Ordered s80 today. Paid via pay pal and have not received confirmation email.
Edited this as email was in junk, they contacted me. I will come back on and adjust this
Review later.
22 May 2025
Unprompted review
Reply from SIXPAD
Dear Sandi,
Thank you for your update and for letting us know about the email situation. We’re glad you found the confirmation in your junk folder. If you have any further questions or need assistance, please don’t hesitate to reach out.
We look forward to your review and hope you enjoy your new S80!
Warm regards,
David
Manager | SIXPAD UK
Simple and quick ordering and delivery
It was simplicity itself to order the vacuum. Delivery was very quick and I'm more than happy with the vacuum cleaner.
Would highly recommend Sixpad both for their product and delivery.
5 April 2025
Unprompted review
Reply from SIXPAD
Hi Louise,
Thank you so much for your kind words! I’m David, the product manager at SIXPAD. We’re thrilled to hear that you found the ordering process simple and the delivery quick. It’s great to know you’re happy with your vacuum cleaner.
We truly appreciate your recommendation and look forward to serving you again in the future!
Warm regards,
David
Manager | SIXPAD UK
S80 vacuum and customer service great
I looked at reviews and chose the S80. I found it easy to assemble and use. I like the 3 different power outputs. During a move, I mislaid the power adapter and got in touch. The customer service (Annie) was excellent and I received a replacement adapter within a few days. I can now charge and hoover again. Well done Sixpad!
17 May 2025
Unprompted review
Reply from SIXPAD
Dear LindyLou,
Thank you so much for taking the time to share such a detailed and kind review!
We're thrilled to hear that you're enjoying your S80 vacuum and that it was easy to set up and use. It's great to know the different power modes are working well for you—and we’re especially pleased that Annie was able to assist you promptly with the replacement adapter.
We understand how frustrating it can be to misplace a part, especially during a move, so we’re really glad we could help you get back to hoovering quickly!
Thank you again for your support and trust in SIXPAD. If you ever need anything in the future, we’ll be right here.
Warm regards,
David
Manager | SIXPAD UK
Not entirely happy
The cleaner is light and has a powerful suction and it’s quiet to use. Unfortunately the long pipe only fits back to front and the battery only fits upside down.
6 May 2025
Unprompted review
Reply from SIXPAD
Dear Margaret,
Thank you for your feedback. We're glad to hear that you're happy with the vacuum's lightweight design, strong suction, and quiet operation.
Regarding the issue with the long pipe and battery placement, this is actually part of the design, aimed at ensuring stability and safety during use. We understand that it may be different from what you're used to, but we believe this design is a more practical and effective solution.
If you have any further questions or need assistance, please don’t hesitate to reach out. We're always here to help and ensure your experience is as smooth as possible.
Thank you for your understanding and support!
Best regards,
David
SIXPAD Manager
Decent cordless vaccum but suspicious marketing
I ordered this vaccum after reading a positive review by an alleged independent vaccum cleaner reviewer. I also checked trust pilot and saw mostly positive reviews.
The vaccum arrived quickly following order and I am pretty impressed by it's lightweight design and ease of manoeuvrability. The machine is very quiet and the suction power is great. Overall I am happy with my purchase.
However I have noticed the plastics and other materials used don't seem to be of the quality of other leading brands so I am uncertain if the vaccum will last as long. Still it is a reasonable price and time will tell.
One more point to note is the original independent review that duped me in seemed suspicious which I only realised after purchase. It suggests the vaccum is far superior to other lesding brands and looks fake. The website was 'Trustbuyerguide.org' There is another similar suspicious looking website 'topguidance.org' of another product that looks exactly the same giving positive reviews for a vaccum cleaner made by Sovora. This product looks identical but a different colour. Selling fur the same price and exact same spec. I would very surprised if both vaccums were actually made by different companies.
Both these websites seem suspicious which begs the question how good the vaccum really if the seller/manufacturer is resorting to such tactics.
As i said the vaccum seems good so far so hope it lasts in which case I will be happy
5 May 2025
Unprompted review
Reply from SIXPAD
Dear Paul,
Thank you for sharing your experience and feedback with us! We're delighted to hear that you're happy with the vacuum, especially its lightweight design, quiet operation, and strong suction power. Your support truly means a lot to us.
Regarding the websites you mentioned, we're not familiar with them, and unfortunately, we can’t comment on their authenticity. We completely understand your concerns and want to assure you that we are dedicated to providing top-quality products and excellent customer service. We take all feedback seriously and will continue to work hard to improve both our products and the customer experience.
Your input is extremely valuable to us, and we will continue striving to ensure that we provide the best possible service. Should you have any further questions or need assistance, please don’t hesitate to get in touch. We're always here to help.
Thanks again for your trust and support, and we look forward to continuing to meet your expectations.
Best regards,
David
SIXPAD Manager
Not as powerful as expected- adequate suction
On delivery the hoover was not as powerful as expected, requiring a few runs over the carpet to suction properly. Customer service have sent out a new battery so I'm hoping for better performance 🙏
2 May 2025
Unprompted review
Reply from SIXPAD
Dear Louise,
Thank you for your feedback. We’re sorry to hear that the hoover’s suction didn’t meet your expectations at first. We’re glad to know that our customer service team has sent out a new battery, and we hope this improves the performance for you.
If you need any further assistance or have any concerns, please feel free to reach out. We’re here to help!
Best regards,
David
SIXPAD Customer Service
Nice hoover, shame about the delivery
Really pleased with my new hoover so far. Easy to put together although it's a little on the heavy side compared to my old cordless one but that was to be expected. Ordered one day and should have been delivered the next but let down by the courier service Yodel which was not Sharks fault but I suggest they find an alternative company. First attempt at delivery, the van broke down apparently. 2nd attempt, they couldn't find the address even though they had a description, what3words and I waited outside when they were 2 stops away. 3rd time lucky, again I waited outside. Shark customer service was very sympathetic but it was beyond their control.
22 March 2025
Reply from SIXPAD
Dear Mrs Hamill,
Thank you for your feedback! It seems you may have purchased from a different brand previously, as we are SIXPAD. However, we’re still glad to hear you're happy with your hoover.
We apologise for the delivery issues, but please rest assured that we work hard to ensure a smooth experience. Our logistics team is usually very reliable, and we appreciate your patience.
Thank you for your understanding!
Best regards,
David
SIXPAD Customer Service
Customer service responded quickly and…
Customer service responded quickly and handled my issue professionally! Highly recommended
12 March 2025
Unprompted review
Reply from SIXPAD
Dear Annabelle,
Thank you for your kind words! We're glad our customer service team could assist you quickly and professionally. We truly appreciate your recommendation!
Best regards,
David | SIXPAD Manager
Good service from Ellis
30 April 2025
Unprompted review
Reply from SIXPAD
Dear Elizabeth,
Thank you for your kind words! I'm delighted to hear that Ellis was able to assist you and provide a good experience. We truly value your feedback and support.
Best regards,
David | SIXPAD Manager
Powerful Suction, Brilliant Design
I’ve been on the hunt for a vacuum that can tackle both carpets and hard floors, and this one fits the bill perfectly. The suction is absolutely spot on — it picks up dust, pet hair, and debris in the blink of an eye, and I can’t believe how easily it switches from carpet to hard floor cleaning.
What’s a real game-changer is the automatic floor mode adjustment. No faffing about with buttons or switches — it just gets on with it, which I think is a rather clever touch. The design is also incredibly lightweight, so I can glide around the house like a breeze, cleaning multiple rooms in one go without breaking a sweat.
And don’t even get me started on the dustbin. It’s such a relief to empty — there’s no mess, no dust flying everywhere, unlike my old vacuums where I’d end up covered in a cloud of dust. It’s like they’ve thought of everything.
The battery life is a dream too. I can clean the entire house without needing to recharge halfway through, and the best part? It’s super quiet, so I can get the job done without disturbing anyone.
Honestly, I couldn’t be more pleased with this purchase. It’s saved me so much time and hassle, and it’s made cleaning feel almost effortless. If you're after something that’ll make your cleaning routine a doddle, I’d say this one’s a no-brainer!
4 March 2025
Reply from SIXPAD
Dear Charlotte,
Thank you so much for your wonderful and detailed review! It truly means a lot to us to hear how much you’re enjoying your SIXPAD vacuum. We’re especially glad to know that the suction power, automatic floor adjustment, and lightweight design are all making a real difference in your cleaning routine.
We put a lot of thought into every part of the design — from the mess-free dustbin to the quiet yet powerful motor — so it’s fantastic to know it’s all been noticed and appreciated. Your feedback gives us great encouragement as we continue to improve and innovate.
Wishing you many more effortless cleaning days ahead!
Best regards,
David | SIXPAD Manager
Fast delivery charger missing but was…
Fast delivery charger missing but was delivered the day after great service
14 February 2025
Unprompted review
Reply from SIXPAD
Dear Jennifer,
Thank you for your review! We're glad to hear that the issue with the missing charger was resolved quickly and that you were satisfied with the service. We truly appreciate your patience and support.
Best regards,
David | SIXPAD Manager
DO NOT USE. FRAUDULENT COMPANY
I received my hoover with a broken battery. On the day I received it I contacted sixpad as I want to return it for a refund. I do not want a new battery as I no longer trust them and there website says we have 14 days to return. They refuse to accept and say I must pay £15 cancellation fee and £30 to return. The hoover arrived broken. DO NOT USE THIS COMPANY. THEY ARE IN CHINA AND FRAUDULENT
26 April 2025
Unprompted review
Reply from SIXPAD
Dear Melanie,
Thank you for sharing your experience, and we sincerely apologize for the inconvenience you’ve faced. We understand your frustration, and we always strive to provide excellent customer service and support.
We’d like to address your concerns and resolve this situation as quickly as possible. Please contact us directly via email or phone so we can investigate the issue with the battery and find the best solution. Our goal is to ensure our customers are fully satisfied, and we are committed to rectifying this matter.
Thank you for your patience, and we look forward to resolving this for you.
Best regards,
David | SIXPAD Manager
Light, powerful, brilliant.
We've had the sixpad for a few weeks now and we are really pleased. It's so quiet, so we were not expecting the suction to be so powerful. We have a dog, and this vacuum has no issues with clearing up the hair. We also have women in the house and the long hair poses no problem.
It's really light so really easy to use. Don't be surprised by the size of the box. It looks small, but it's just really well packaged. Would definatley recommend over the Vax that we used previously.
4 April 2025
Unprompted review
Reply from SIXPAD
Dear Malcolm Grimes,
Thank you so much for your thoughtful feedback! We're thrilled to hear that you and your family, including your dog, have been enjoying the SIXPAD vacuum cleaner. It's fantastic to know that its quiet operation and powerful suction have made cleaning, especially with long hair and pet fur, a breeze.
We also appreciate your positive comments about its lightweight design and efficient packaging. It means a lot to us that you would recommend the SIXPAD vacuum over your previous model.
Thank you again for sharing your experience with us. We truly value your support and look forward to continuing to meet your cleaning needs!
Best regards,
David | SIXPAD Manager
New hoover
Extra light. Good performance.
Overall very pleased with purchase.
Would recomend
24 April 2025
Unprompted review
Reply from SIXPAD
Dear Jackie,
Thanks for the 5-star review! We're glad you're happy with your new SIXPAD vacuum.
Best regards,
David | SIXPAD Manager
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