The information provided about each model of machine was very helpful to me when I was deciding what to buy. The ordering process is very straightforward, and the machine was delivered the next day... See more
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Extremely Disappointing Service I have never experienced such unprofessional service. I lost £100 for nothing, and my machine is now in worse condition than before — it is currently unrepairable.... See more
So pleased with my fully restored Necchi sewing machine. Delivery service is seconded to none. Technical help is outstanding and the support team are friendly and helpful. Nothing could be better
I left a message for support over Easter, by 10am Tuesday I had my first e-mail from them, by midday the issue was resolved. I'd made a simple mistake in setting up my Singer 5523 and all it took wa... See more
Company details
Written by the company
Singer is a leading brand in the sewing machine world. We supply the latest models, plus steam presses & overlockers. Never knowingly undersold. FREE UK delivery. Singer sewing machines are used & trusted by thousands of dressmakers, quilters, and crafters to help produce dresses or quilts. We offer sales, parts, and accessories as well as sewing machine repairs
Contact info
Whitley Road 219, NE26, Tyneside, United Kingdom
- colin@singermachines.co.uk
- singermachines.co.uk
4.4
Excellent
322 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 28% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service.
Excellent customer service and excellent service. Overall excellent value.
19 April 2025
Unprompted review
Easy to navigate site to view all…
Easy to navigate site to view all products. Very easy and quick checkout and handling of order.
18 April 2025
Unprompted review
Speedy international delivery
The only site that specified the part I required was compatible with my machine. Ordered with international delivery - took a week, very speedy.
9 April 2025
Unprompted review
Really quick & easy site to use
Really quick & easy site to use. Found what I was looking for straight away & really pleased with the price & also free delivery. Needed to phone the customer helpline because I’d made a mistake & brilliantly phone was answered straight away by an actual human! He knew who I was & sorted my mistake out without making me feel like an idiot. Fabulous service.
7 April 2025
Unprompted review
It was easy to see what I needed
It was easy to see what I needed. As my sewing machine is a Singer, then hopefully a Singer product will be best for my machine.
4 April 2025
Unprompted review
Excellent company.
Great company to deal with. Items are sent out quickly, with a choice of delivery service. Helpful for me with a Scottish Highlands postcode, although I live in Moray not the Highlands!
22 March 2025
Unprompted review
Easy to find what I needed
Easy to find what I needed. One problem I found was the paying for the item. Kept throwing up an error message and then on the 3rd or 4th attempt it went through.
17 March 2025
Unprompted review
Trustworthy Company
I found the Singer Machines Ltd website very easy to navigate and found what I was looking for easily. My item was priced very competitively and, having used Singer Machines Ltd before, I knew I was dealing with a Company I could trust.
13 March 2025
Unprompted review
UK website was a welcome relief!
11 March 2025
Unprompted review
Incorrect item sent
Incorrect item sent. Let them now. Asked to follow the returns procedure. Did that. Lost in post. Someone on the case now.
26 February 2025
Unprompted review
No one answers Customer Support Number
I don’t know why this business has a customer support number on its website as you have to email and request a call back. Phone calls are not answered or phone was put down in me. No one ever called me back! Poor in my opinion.
20 February 2025
Unprompted review
Singer 3323 extension table
Easy site to use....liked the price....better than anywhere else and free postage...what's not to like.
20 February 2025
Unprompted review
Easy to find what I wanted
Easy to find what I wanted. Checkout was easy to use. Prices could be a little bit cheaper.
15 February 2025
Unprompted review
Too easy to spend money. Worth it though
Ordering the extension table was straightforward and quick. I received an email from the courier to say that it will be delivered soon. Incredible service.
18 February 2025
Unprompted review
It was easy to find a genuine Singer…
It was easy to find a genuine Singer part that I needed for my press. Great price and easy to order on the website, thank you.
16 February 2025
Unprompted review
Rubbish customer service.
Called asking if machine I wanted was in stock, person checked, yes last 1, said they would keep it, told to go on line and order , which I did right away. Sent email saying they are processing my order, got another email later that day saying they were waiting for new stock. Called today person very rude, Same person I spoke too yesterday making out it wasn't him ! Hung up on me. Didn't care. Getting a refund.
Your reply is wrong, the manager contacted me the following day after I submitted this, NOT THE SAME DAY, by the time he contacted me I had already ordered a machine elsewhere.
3 February 2025
Unprompted review
Reply from Singer Machines Ltd
Hello Carol. I understand that two orders for the same machine were placed simultaneously, which led to some complications. When you initially called to discuss your order, our manager was off-site, but he did contact you later that same day to assist with your concerns. During that conversation, a discount and alternative machine options were offered as potential solutions.
We are sorry to hear that these options did not meet your expectations. Please know that our team is dedicated to providing exceptional service and will always do their best to support our customers. However, we also have a duty to maintain a respectful environment during interactions. While we aim to resolve all concerns amicably, we reserve the right to terminate calls if there is shouting, abusive language, or rudeness. For clarity and transparency, all calls are recorded to ensure any issues can be reviewed fairly.
Ease of finding the parts I wanted for…
Ease of finding the parts I wanted for my sewing machine. To make sure I had the correct one for my machine I was able to check compatibility before purchasing
2 February 2025
Unprompted review
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