kanoa-surfboards.com Reviews 88

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Even though it’s still many months to go, I got a hold of a customer service guy which took a lot of time to answer all of my questions, even at a later stage via email. All of this should be normal,... See more

Rated 4 out of 5 stars

I was searching for a beginner surfboard. The advice via chat/mail was super friendly, quick and professional. Packaging and deliver was on the same level. Unfortunately the board had some damages bu... See more

Company replied

Rated 5 out of 5 stars

Outstanding Product, combination with curfboard trucks works great. My Wife mostly uses the Curfish now and it is her favourite. It is very easy to pump. The deck is lower to the ground than with a... See more

Company replied

Rated 4 out of 5 stars

The Surf Poncho is of good quality. I use it every day for a Wimhof cold water dip jn the river 500 Meter bike ride from the house and it keeps me warm enough to make it back wet at 10°C with the hoo... See more

Company details

  1. Surf Shop

Written by the company

Inspired by the Ocean, KANOA Surfboards strives for sustainability, groundbreaking innovation and unique design. We create our surfing equipment by integrating decades of shaping experience. All our shapes are designed to perform, increase your wave count to have more fun and improve your surfing. With our guidance, we will help you to find the perfect surfboard and deliver it directly to your doorstep. Every KANOA product combines unique design, high quality standards and we are focussed on premium customer service.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

88 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The Surf Poncho is of good quality

The Surf Poncho is of good quality. I use it every day for a Wimhof cold water dip jn the river 500 Meter bike ride from the house and it keeps me warm enough to make it back wet at 10°C with the hood under the helmet.

6 October 2025
Rated 5 out of 5 stars

Fast delivery and customer oriented…

Fast delivery and customer oriented processing. A lot of Support for the shipping. Very helpful instructions. But best of all: a very competent and also friendly communication with the customer support team.

7 October 2025
Unprompted review
Rated 5 out of 5 stars

Super friendly Support

Super friendly Support, creative and fast delivery. And a high quality beginner surfboard with outstanding performance. My brother-in-law will kick his Board and switch to Kanoa Surfboards as well ;-)

10 September 2025
Rated 5 out of 5 stars

✨ Just got my new surfboard Kanoa (the…

✨ Just got my new surfboard Kanoa (the newest version) and I’m absolutely in love! ✨
As a lightweight girl, it’s always been tricky to find a board that’s both light enough to carry and stable enough to surf confidently. The manager really made everything happen for me, and I’m so grateful. 💙

The board itself is super light, super stable, and so sharp in performance—exactly what I needed! I can already do sharper turns and even sneak in some little tricks, which feels amazing. The 5’0 size is perfect for my 165cm height. I did wish I could go a little smaller, but honestly, this feels just right.

Such a lovely purchase experience from start to finish. 🌊 I’m sure this won’t be my last Kanoa—I’ll definitely be back for my next board! 🏄‍♀️💫

21 August 2025
Unprompted review
Rated 3 out of 5 stars

Doing fine

Delivery fast, board is fine. Though after three sessions you can already feel the board taking some toll. Will only get my hardboard in winter so let's see how it does quality wise until then.

16 July 2025
Rated 5 out of 5 stars

Great customer service

Their customer service is fast and very helpful. Had to contact them for my order and they were great of a help. Highly recommend this shop!

17 September 2024
kanoa-surfboards.com logo

Reply from kanoa-surfboards.com

Hey Ina,

Thanks for your feedback. Great to hear that you've been happy with your order and our service.

Please always feel free to reach out if any questions arise!

Rated 4 out of 5 stars

Close to perfect

I was searching for a beginner surfboard. The advice via chat/mail was super friendly, quick and professional. Packaging and deliver was on the same level. Unfortunately the board had some damages but they are just visual and no real problem. After sales service was super smooth and I got an offer where I couldn't say no and I kept the board. If the board now rides well, I am super happy.
So why no 5 star rating? The quality management should be improved to achieve that the board is looking as perfect as all other aspects of the purchase.

11 September 2024
kanoa-surfboards.com logo

Reply from kanoa-surfboards.com

Hey Oliver,

Thanks a lot for your detailled review! We're thrilled to hear about your about your experience with our customer service.

Sorry to hear that your board had slight visual deviations. I want to point out, that all our hardboards are handcrafted by a super skilled team of shapers. Nevertheless, small deviations can happen and in those cases we're always here to provide an appropriate and fast solution.

I really hope the board provides some amazing surf and gives you the chance to adjust your review to a 5-star one (:

Have a great time!

Maurice from KANOA

Rated 5 out of 5 stars

Customer Support

Technical advice via chat and e-mail answering was excellent.

2 September 2024
kanoa-surfboards.com logo

Reply from kanoa-surfboards.com

Hey Matthias,

Thank you for your feedback! We do our best to always deliver fast replys to all your questions. Super nice to hear that you're happy with that.

Please always reach out with any surf-related questions.

Cheers
Maurice from KANOA

Rated 5 out of 5 stars

Great support team

Great support team ! I just order 2 boards and pad. We need just order adjustment and Maurice made it so lighting fast that i was surprised. Thank you very much :)

12 August 2024
Unprompted review
kanoa-surfboards.com logo

Reply from kanoa-surfboards.com

Hey Lukas!

Awesome, thank you so much for your feedback. Great to hear that I could help you out with my advice.

Enjoy surfing your new boards!

Cheers
Maurice from KANOA

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look