I find this company really flexible . They are the best at tailoring inexpensive insurance for a small business. On the down side, you better understand the legalese and small print yourself ( or with... See more
Company replied
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Review summary
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The experience went very well, despite the Agent trying to sell insurance to my dead wife! Once this embarrassment had been overcome the Agent was most helpful and informative. There was another prob... See more
Company replied
Richard was so easy to talk to and understood what i needed, made sure i was protected properly which is what i worry about in my field of work. thank you for helping and giving me peace of mind to do... See more
Company replied
My experience was very good. Got a very friendly and knowledgeable person to help me find the Policy that covers all my needs. Everything was done very quickly and the policy runs automatically every... See more
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Company details
Written by the company
Simply Business is one of the UK’s largest business insurance and landlord insurance providers. Launched in 2005, we now protect over one million customers with their insurance, from public liability to business equipment. Using the power of tech and data to create the best possible customer experiences, Simply Business employs over 1,000 people across offices in London and Northampton in the UK, Boston, Massachusetts and Atlanta, Georgia in the U.S. Our UK-based contact centre has a team of experts who are ready to help online and over the phone. Owing to its internal underwriting capability and expert panel of insurers, Simply Business can cover over 1,200 trade types – ranging from plumbers to accountants to dog walkers. Working with the King’s Trust’s Enterprise programme, Simply Business is on a mission to champion the next generation of small business owners. We've also been shortlisted for the Insurance Broker Customer Service Award at the Insurance Age UK Broker Awards 2026 (winner to be announced in October). And our UK brand campaign – ‘Simply The Best’ – aims to help UK small businesses feel “The Best" about their business insurance.
Contact info
United Kingdom
- 0333 014 6683
- simplybusiness.co.uk
Refer a friend
4.2
Great
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I had a great experience setting up our…
I had a great experience setting up our business insurance with Simply Business. The lady who helped me was incredibly patient, kind, and professional throughout the process. I had to put her on hold a few times while I gathered some information, and she never complained or made me feel rushed. She remained friendly and understanding from start to finish, making the whole experience much easier. Excellent customer service—I really appreciate her help and would happily recommend Simply Business.
13 July 2026
Unprompted review
Excellent customer service, highly recommend
Couldn't be happier with the service I received from Simply Business and would highly recommend to others.
11 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Forced auto-renewal = locked In! :(
Cancelling the policy has been made as difficult as possible (you cannot do this online) to enforce auto-renewal - so I will definitely be cancelling as a matter of principle.
13 July 2026
Unprompted review
Reply from Simply Business
Hi, thank you for sharing your feedback and we're really sorry to hear that you've decided to cancel your policy.
Our aim with automatic renewal is to provide a speedy, no-hassle option to make sure our customers are never without cover – but we know it isn't for everyone.
If you don't choose to opt out when you first buy your policy, you can do so at any time before it expires. If you'd still like to cancel you can do so in your online customer account or by calling our team on: 0333 014 6683.
Resolving issues on point
On most occasions , my request are resolved without delays.
8 July 2026
Unprompted review
Adding policies to profile is flawed
Adding policies to profile is flawed. Im dually covered now and cannot see both policies. No chat on a sunday.
9 July 2026
Reply from Simply Business
Hi Mitchell, thank you for taking the time to share your feedback.
We're sorry to hear you've had trouble viewing both of your policies in your online account. One reason could be that your contact details aren't exactly the same on each policy - meaning our system won''t be able to link them automatically.
If you still need help to get this sorted, please call our team on 0333 014 6683. Many thanks.
It was very easy to fill the…
It was very easy to fill the application and the insurance price was compatible
11 July 2026
New quote ridiculous can’t wait to bin…
New quote ridiculous can’t wait to bin you
11 July 2026
Unprompted review
Reply from Simply Business
Hi James, thank you for taking the time to share your feedback.
We're sorry to hear that you're unhappy with your renewal quote this time and would like to see if we have any more competitive options available for you. If you would like us to take a look, please call our team on: 0333 014 6683 or talk to the online chat on our website. Many thanks.
i had a great experience with Mohammed
i had a great experience with Mohammed. very friendly and made the process very simple.
thanks so much..
11 July 2026
Unprompted review
complete waste of money
complete waste of money. Tenants trashed my apartment and my landlord policy refused to pay out, as they claimed everything was either wear and tear or that each individual item was below the minimum value for a claim.
11 July 2026
Unprompted review
Reply from Simply Business
We're sorry to hear about your apartment and that you didn't get the outcome you were hoping for this time, Barry. If you'd like some further clarification, or believe a mistake has been made, please do go back to your claim handler directly. Wishing you all the best.
service pice staff
10 July 2026
Unprompted review
Really good communications and good…
Really good communications and good service happy with my experience and would recommend
11 April 2026
Always professional.
Always professional.
Easy to use website.
Quick and easy to buy insurance online.
10 July 2026
Unprompted review
Easy process
The company was eager to please and to cover the cottage. Answering all my questions
6 July 2026
Always used simply Buisness for our landlord insurance
Always used simply Buisness for our landlord insurance for many years. Always competitive on price
10 July 2026
Unprompted review
Great service
Great service, good price compared to some quotes, pretty simple to fill in online would recommend
9 July 2026
Great simple house insurance
Great simple house insurance - easy to work with. Would recommend for value, ease and simplicity
8 July 2026
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