I find this company really flexible . They are the best at tailoring inexpensive insurance for a small business. On the down side, you better understand the legalese and small print yourself ( or with... See more
Company replied
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Review summary
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The experience went very well, despite the Agent trying to sell insurance to my dead wife! Once this embarrassment had been overcome the Agent was most helpful and informative. There was another prob... See more
Company replied
Richard was so easy to talk to and understood what i needed, made sure i was protected properly which is what i worry about in my field of work. thank you for helping and giving me peace of mind to do... See more
Company replied
My experience was very good. Got a very friendly and knowledgeable person to help me find the Policy that covers all my needs. Everything was done very quickly and the policy runs automatically every... See more
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Company details
Written by the company
Simply Business is one of the UK’s largest business insurance and landlord insurance providers. Launched in 2005, we now protect over one million customers with their insurance, from public liability to business equipment. Using the power of tech and data to create the best possible customer experiences, Simply Business employs over 1,000 people across offices in London and Northampton in the UK, Boston, Massachusetts and Atlanta, Georgia in the U.S. Our UK-based contact centre has a team of experts who are ready to help online and over the phone. Owing to its internal underwriting capability and expert panel of insurers, Simply Business can cover over 1,200 trade types – ranging from plumbers to accountants to dog walkers. Working with the King’s Trust’s Enterprise programme, Simply Business is on a mission to champion the next generation of small business owners. We've also been shortlisted for the Insurance Broker Customer Service Award at the Insurance Age UK Broker Awards 2026 (winner to be announced in October). And our UK brand campaign – ‘Simply The Best’ – aims to help UK small businesses feel “The Best" about their business insurance.
Contact info
United Kingdom
- 0333 014 6683
- simplybusiness.co.uk
Refer a friend
4.2
Great
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
It was as easy to raise communication…
It was as easy to raise communication with customer services however the outcome was disappointing. I don’t understand why when you are renewing a policy it always works out more expensive than doing a new quote
2 August 2026
Reply from Simply Business
Hi Helen, thank you for taking the time to leave your review. We're really pleased to hear that you found it easy to get in touch with our team, though we're sorry to hear you're disappointed with your renewal outcome.
Renewal prices are calculated using a range of factors, including market trends or changes in insurer rates. A new quote online uses current market rates at that specific moment, which can sometimes differ from an existing policy's renewal price. If you'd like us to double-check your policy or look into alternative options across our panel, please give our team a call on 0333 014 6683. Thanks again and take care.
Richard was so easy to talk to and…
Richard was so easy to talk to and understood what i needed, made sure i was protected properly which is what i worry about in my field of work. thank you for helping and giving me peace of mind to do my job
2 August 2026
Reply from Simply Business
Thanks for sharing your positive experience, Claire! We're delighted to hear Richard put your mind at ease when buying your business insurance. Do call us if you have any follow up queries: 0333 014 6683. All the best.
I've never known an insurance quote to…
I've never known an insurance quote to be non-negotiable before. A "take it or leave it" approach to a repeat customer isn't a great look, especially when you're trying to retain their business.
In my experience, loyalty and repeat business are rewarded. I pay the same premiums as everyone else. I feel that loyalty could've been recognised.
2 August 2026
Reply from Simply Business
Hi Denise, thank you for sharing your feedback. We understand your frustration regarding your renewal price, and appreciate you taking the time to share your views on customer loyalty. As a broker, we aim to offer competitive options, but premiums are set based on individual risk calculations rather than length of time with us. If you're unhappy with your quote, we're always happy to help you explore alternative options from across our panel. Please give our team a call on 0333 014 6683 if you'd like us to check for more competitive options. Thanks again.
Very straightforward to cancel
3 August 2026
Unprompted review
Reply from Simply Business
Hi Geoff, thanks for sharing your positive feedback around our cancellation process. We're delighted to hear you found it straightforward. Sorry to see you go, take care.
Reply from Simply Business
We're very happy you decided to stay, Jill! Thank you for sharing your valuable feedback with us. Take care.
Had excellent service over many years
Had excellent service over many years. Easy access to advisors on phone and friendly, efficient service.
2 August 2026
Unprompted review
Reply from Simply Business
Thanks for your lovely review, Rhian. Great to hear this from a long-term customer! All the best to you.
Landlords Insurance
I had landlords insurance for a number of years from Simply Business.
The tenant in my property moved out, so I rang them to inform them that the house was presently un-occupied.
They cancelled my insurance policy there and then with ZERO notice, to say this was inconvenient is an understatement!
2 August 2026
Unprompted review
Reply from Simply Business
Hi, thanks for your review. We're very sorry we were unable to continue your cover, we know how frustrating this is. It's difficult for us to comment on the specifics without seeing your policy, but usually you'd be given options and notice if your insurer can no longer cover you. If this wasn't the case, or you'd like some further clarification on what happened, please reach out to our team on 0333 014 6683. Or you can submit a formal complaint via our website. Thanks again for your valuable feedback.
A successful outcome.
The experience went very well, despite the Agent trying to sell insurance to my dead wife! Once this embarrassment had been overcome the Agent was most helpful and informative. There was another problem with payment but the Agent was able to overcome this. All in all the service provided was most satisfactory and the premium payable value for money.
31 July 2026
Reply from Simply Business
Hi Keith, we're very sorry for our initial error and appreciate your kind comments about our service. Thank you for taking the time to share your experience, take care.
Straight forward and easy to get the…
Straight forward and easy to get the insurance cover I required
31 July 2026
It just took a phone call
It just took a phone call and a specialist customer advisor support you to ensure you have covered all aspects of cover.
31 July 2026
Poor communications raise concerns
The premiums for public liability insurance are enticingly competitive but their lack of response to two emails seeking clarification on my policy last November and another lack of response from dealings with their business partner, Sedgwick, leaves me wondering what it would be like to have to deal with them if I had to make a claim especially as I am aware of other reviews which have said this is very long slow and unresponsive process through Simply Business. I really recommend that anyone who has dealings with them make sure they keep very accurate records of everything that has been said and who you spoke with because they seem reluctant to deal with emails which are of course the usual record of advice about what has been said. Even my request through it's chatbot to have an email address I could speak with had to be referred to a customer service agent for a response which is ridiculous. So good value but I do have to wonder if they would actually come up with the goods if I ever needed to claim which I hope I won't.
14 November 2025
Unprompted review
Reply from Simply Business
Hi Jason, thank you for your review. We're sorry you're still waiting on a response, our email team will get back to you as quickly as possible. We recommend calling us if you can as this way you can get immediate help with your policy: 0333 014 6683. We'd like to reassure you that over 96% of emails to our specialist partner, Sedgwick, are actioned within two days, and over 95% of settled claims are resolved within just 24 hours. It's a great idea for you to keep a record of your conversations with us if this provides you with reassurance, we also keep a record of every exchange we have with you on your policy record and you can request this information at any time. If you're happy to provide us with your policy details through Trustpilot (we've sent you an email) we can chase your query up and look to get it resolved. Thanks again for your feedback.
Update: Thanks for providing your details, Jason. We can see on your policy notes that our team have since replied to you. Hopefully this latest email has the information you needed. If not, you can reply to them directly, or call our team on 0333 014 6683 who will have full visibility of your conversation. Thank you and take care.
eASY TO USE RECOMMEND
31 July 2026
Unprompted review
Simple Quick Good price thanks
31 July 2026
Unprompted review
Wanted a Public Liability Insurance and…
Wanted a Public Liability Insurance and within a very short time a policy was sorted for me and emailed to me. A fast efficient service.
31 July 2026
Unprompted review
Reply from Simply Business
Happy to help, Michael. Thanks for your five star review!
Seemed quite straightforward and…
Seemed quite straightforward and simple. Hope I've done it right!!
31 July 2026
Unprompted review
Reply from Simply Business
Thank for your positive feedback, Sylvia! If you're unsure of anything, we'd recommend you give our friendly team a quick call: 0333 014 6683. They can clarify any uncertainties for you. All the best.
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