Always a good shopping experience. I’ve used them twice now and on both occasions have had speedy delivery. I wanted a stylish RFID crossover bag for travelling and these guys nailed it so well I boug... See more
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Review summary
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Reviews shaping this summary
I recently bought this anti-theft travel backpack from Simpllify Living and have been using it for both weekend trips and daily commuting, so I’ve had a good feel for how it performs. It's small and... See more
Company replied
The security of the bags under our clothing for passports, flight info and credit cards was great for us as we are 70+ in age and we had 3 flights in 32 hours so it was one thing that we didn't stress... See more
Company replied
Finally got to use my bags on a trip and for those on the fence, yes they work great. Getting the hang of using the compression pump took some time and you really have to pull that zipper tight but... See more
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Company details
Written by the company
Simplify Living provides the highest quality accessories & gear to make every adventure a breeze. From backpacks, crossbody & duffle bags, to packing cubes, toiletry bags & travel pillows, we've got the perfect solution to make your next trip that little bit smoother.
Contact info
4.2
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Things are not always as they appear
Although this company is registered in Australia & has an Australian website & address, do not make the mistake I did of believing I was ordering Australian goods from Brisbane, QLD. The item I ordered was despatched from China & was rubbish. Yes the company refunded me for the item before it was even delivered, given my concern at the item's shipping time, which was contrary to what had been advertised. To me, this also indicates they knew all along that the item was shoddy, but would not accept the return of it when I mailed the item at my expense to the Brisbane address. The package was returned to sender & now serves as a constant reminder to be more wary in future. Guess they didn't want rubbish cluttering up their space either. So beware & take plenty of screen shots of what you are ordering & the conditions offered at the time of your purchase. Order number 412846
23 April 2026
Unprompted review
Reply from Simplify Living
Hi Paula,
Thank you for sharing your feedback, and please accept our sincerest apologies for the frustration and disappointment you experienced with your order (Order #412846). We deeply regret that your experience did not meet your expectations, from the shipping location to the return process.
We want to assure you that we are a legitimate, registered Australian company. However, due to the high volume of orders we receive daily, some of our stock and fulfillment are managed by our overseas teams—which is what happened in the case of your order. Even when dispatched from our overseas facility, our standard delivery timeframe is typically 5 to 10 working days after dispatch. We are constantly working on improving our logistics and supply chain so that we can eventually dispatch all of our items locally from within Australia.
Regarding your refund, we have reviewed the details with our team. Because you had expressed such strong concerns regarding the shipping time, our team chose to honour your refund request immediately as a courtesy. Normally, if an order is still safely within its advertised delivery timeframe, we advise our customers to wait for its arrival. We issued the refund beforehand simply to prioritize your peace of mind given your distress, not as an indication of the product's quality.
We also apologize for the confusion regarding the return to our Brisbane address. Because the refund had already been fully processed on our end, the system automatically closed out the transaction, which is why the package was returned to sender.
We truly appreciate you holding us accountable, and we are using your feedback to improve how we communicate our shipping and fulfillment processes to our customers. Thank you again for your patience, and we wish you the very best moving forward.
Kind regards,
Simplify Living Team
NO refund after three weeks
Think carefully before buying from Simplify Living. My returned items were received by their office on 1 May, and I am still waiting for a refund. After initially receiving what appeared to be AI-generated responses, I was then ignored for two weeks. I was then promised the refund would be processed by Friday 22 May — but I am still waiting, and once again my emails are being ignored.
Very disappointing customer service and refund handling. Buyers should be cautious and may want to consider purchasing from another online store instead.
1 May 2026
Unprompted review
Reply from Simplify Living
Hi Julianne,
Thank you for your feedback, and please accept our sincerest apologies for the delay and frustration you have experienced with your refund.
To give you some insight, our standard return and refund process usually takes 5 to 10 days. However, there are times when the pickup of bulk returns from our facility takes extra time, and manually inspecting and verifying each item can extend this timeframe.
That being said, we have personally checked this with our finance team and am glad to confirm that your refund was fully processed on our end last Monday.
A refund notification was automatically sent to your email at that time. If you haven't seen it in your main inbox, we highly recommend checking your spam or junk folder just in case it was redirected there. Depending on your bank's processing times, the funds should reflect back in your account within 1 to 3 business days.
We completely understand your disappointment and appreciate you holding us accountable. Thank you for your patience while we got this finalized, and please let us know if there is anything else we can do to assist you further.
Kind regards,
Simplify Living Team
I love this bag
I love this bag. It makes me confident in my safety. I’ve had several people ask me about it.
22 May 2026
Unprompted review
Reply from Simplify Living
Hi Dashlane,
Thank you so much for your wonderful feedback 😊 We’re really glad to hear that you love your bag and feel more confident and secure using it. It’s also great to know it’s catching attention and sparking interest from others! We truly appreciate your support and hope you continue to enjoy it on all your travels.
Best regards,
Simplify Living Team
I ordered the non-theft purse and just…
I ordered the non-theft purse and just love it. Lightweight, lots of room, comfortable over the shoulder wearing and I love the color choice. Highly recommend it.
23 May 2026
Unprompted review
Reply from Simplify Living
Hi Janet,
Thank you so much for your lovely feedback. 😊 We’re really happy to hear you’re enjoying your anti-theft purse, especially that it’s lightweight, comfortable, and has plenty of room for your essentials. It’s also great to know you love the color choice. We truly appreciate your recommendation and your support.
Best regards,
Simplify Living Team
Single spinner wheel covers
Advertises that you can put wheel covers on a 4 wheel spinner suitcase. Has a 4 spinner option in the drop down menu. When shown photos showing the received product won't work, you first get a very unhelpful AI reply that restates how good the product is. After you escalate it, a human says, "no you can't use it on a single spinner"...sorry. That's it, no further replies to sort out the issue
Wont respond to emails. Asks for reviews but wont publish them. The site still allows you to choose a product that can't be used.
3 May 2026
Unprompted review
Reply from Simplify Living
Hi Paul,
Please accept our sincerest apologies for the frustration, confusion, and poor experience you had with our initial responses. We absolutely did not mean to cause this confusion, and it is never our intention to leave a customer feeling brushed off after an escalation.
We want to clarify the product compatibility to clear up any misunderstandings. As stated on our website, all of our luggage wheel covers are strictly designed for and compatible with double-wheel spinner luggage bags. They cannot be fitted onto single-wheel luggage styles because the cover relies on the gap between the double wheels to sit securely. We are truly sorry if the dropdown menu options or our previous messaging made this confusing.
If you cannot use the covers at all, you are absolutely welcome to return them for a refund, provided they are within 30 days from the date you received them.
Once again, we are deeply sorry for the inconvenience and the lack of proper follow-up. Please reply directly to this email request so that one of our dedicated customer service team members can personally take over and assist you with the return process smoothly.
Kind regards,
Simplify Living Team
THIS BAG IS INCREDIBLE!!!
THIS BAG IS INCREDIBLE! I wanted to reach out and express that my Mom gifted me this bag and as a professional dancer who travels often (both for contracts and for adventures abroad), it has truly been a game changer. I feel like my belongings are so protected with all of its thoughtful features. You can really tell how much love and care went into designing a bag that is both fashionable and safe for every kind of journey.
I feel so lucky to have one of my own and here in the photos you can see we are sharing a little dance in the breathtaking mountains of Alaska! Thank you so much Simplify Living.
21 May 2026
Unprompted review
Reply from Simplify Living
Hi Tonya,
Thank you so much for your incredible message, this truly made our day 😊
We’re absolutely delighted to hear that the bag has been such a game changer for you, especially with your lifestyle as a professional dancer travelling for both work and adventure. Knowing it helps keep your belongings safe while still being stylish and practical means so much to us.
It’s also wonderful to hear the story behind it being a gift from your mom and we love the idea of it sharing in your journey (and even a dance!) in the beautiful mountains of Alaska.
Thank you for your kind words and support of Simplify Living. It truly means a lot to our team.
Best regards,
Simplify Living Team
Love the bag
Love the bag, but would love it more if the magnetic domes on the front of the bag were aligned, only one dome can be attached.
22 May 2026
Unprompted review
Reply from Simplify Living
Hi Sue,
Thank you for your feedback. We’re really glad to hear you love the bag overall.
We’re sorry to hear about the issue with the magnetic domes not aligning properly. That’s certainly not the experience we want for our customers. We’ll pass this feedback on to our product team for review.
Best regards,
Simplify Living Team
After reviewing multiple descriptions…
After reviewing multiple descriptions and specifications of the product, I decided to purchase the Cross Body Bag. The product is exactly as is described on the website; quality fabric and zippers, comfortable shoulder strap, and plenty of room for everything and more that would be carried in a handbag, When the item was received, I realized I ordered the right handed version instead of the left. Simplify Living made the exchange seamless to return. The new item was received within a few days of the order.
15 May 2026
Unprompted review
Reply from Simplify Living
Hi Lisa,
Thank you so much for your detailed and thoughtful feedback 😊
We’re really pleased to hear that you’re happy with the Cross Body Bag and that it met your expectations in terms of quality, comfort, and space. It’s also great to know our team was able to make the exchange process smooth and hassle-free for you.
We truly appreciate your support and are glad you’re enjoying your new bag.
Best regards,
Simplify Living Team
Packing cubes
The packing cubes came quickly with excellent communication. Very high quality product.
6 May 2026
Unprompted review
Reply from Simplify Living
Hi Daphne,
Thank you so much for your kind feedback. We’re really glad to hear your packing cubes arrived quickly and that you’re happy with the quality 😊
We truly appreciate your support and hope they continue to make your travels easier and more organized.
Best regards,
Simplify Living Team
Perfect crossbody travel bag
I needed a new crossbody bag with RFID protection for traveling and I am so happy with this one! It’s the perfect size and weight. I mistakenly bought the wrong shoulder side and they answered my question immediately and helped me with my problem. Great customer service. Highly recommend this company and their products!
21 May 2026
Unprompted review
Reply from Simplify Living
Hi Diane,
Thank you so much for your wonderful feedback. We’re absolutely delighted to hear you’re so happy with your crossbody bag 😊 It’s great to know the size, weight, and RFID protection are working well for your travels, and we’re especially glad our team was able to assist you quickly with your question. We truly appreciate your recommendation and your support. it means a lot to us!
Best regards,
Simplify Living Team
Easy to place an order and product is…
Easy to place an order and product is delivered as specified and quality is exceptional
15 May 2026
Unprompted review
Reply from Simplify Living
Hi Sandra,
Thank you so much for your kind feedback 😊 We’re really glad to hear that your ordering experience was easy and that you’re happy with the quality of the product. We truly appreciate your support and hope you continue to enjoy using it!
Best regards,
Simplify Living Team
Not the best designed travel adapter + check for faults.
Be sure to check all USB ports are working as soon as you receive the product. I didnt check mine until I was ready to travel and the USB-C port connection was dead. They wont give me a refund and the replacement will arrive after I depart. Other points to be aware of - the USB ports face downwards when you plug the adaptor into the wall (you have to take plug out of wall so you can see where to insert the USB cables), and there is a bright blue LED light that turns on when you plug the adapter into the wall (which you may find annoying when sleeping). It's not 100% fast charging - its 23min slower than my Samsung wall charger.
18 May 2026
Unprompted review
Reply from Simplify Living
Hi Lisa,
Thank you for sharing this detailed feedback, and please accept our sincerest apologies for the issue with your adapter and the frustration this has caused. This is absolutely not the kind of experience we want to provide for our customers, especially right before a trip.
We have taken careful note of all your concerns—including the defective USB-C port, the downward-facing placement of the ports, the brightness of the blue LED light, and the charging speed discrepancy. Please be assured that we are forwarding all of these points directly to our product development team so we can work on improving the design for future production.
Regarding the replacement, we know how deeply disappointing it is that it will arrive after you depart for your travels. While it won't be there for this specific departure, we truly hope that it will still arrive safely and be useful to you for your next trip.
Once again, we are so sorry for the inconvenience and the stress this has added to your travel preparations. Thank you for helping us understand where we can do better.
Kind regards,
Simplify Living Team
Good communication and delivered…
Good communication and delivered promptly. I am enjoying using the bag. Comfortable to wear and easy to access
12 May 2026
Unprompted review
Reply from Simplify Living
Hi Lynette,
Thank you so much for your kind feedback. We’re really glad to hear you’re enjoying using the bag! 😊 It’s great to know you find it comfortable and easy to wear, and that it’s easy to access when you need it. We truly appreciate your support and hope it continues to serve you well on your travels and everyday use.
Best regards,
Simplify Living Team
The bag itself is great
The bag itself is great, security is great.
I found the inside finishing deteriorating with stitching strands loose and catching in my goods. Maybe a lining or better, secure finish?
Mine has been around different countries with me, and Im going to purchase another...because of the inside state.
20 May 2026
Unprompted review
Reply from Simplify Living
Hi Anne,
Thank you for your feedback, and we’re really glad to hear you’re enjoying the bag’s design and security features.
We’re sorry to hear about the issue with the internal finishing and loose stitching. That’s certainly not the quality we aim to deliver, and we appreciate you bringing this to our attention. We will pass your comments on to our product team for review and improvement.
We also truly appreciate your continued support in choosing to purchase another bag despite this.
Best regards,
Simplify Living Team
The shipping was quick and product…
The shipping was quick and product looks great.
Bought it for my vacations and love the room for the important things.
5 May 2026
Unprompted review
Reply from Simplify Living
Hi Nancy,
Thank you so much for your kind feedback 😊 We’re really glad to hear your order arrived quickly and that you’re happy with the product. It’s great to know it has plenty of room for your essentials and will be useful for your vacations. We truly appreciate your support and hope you have a wonderful trip!
Best regards,
Simplify Living Team
My Best Hiking Bag and Day Pack
I purchased the Convertible Anti Theft Cross Body Bag and I couldn’t be more delighted! It’s so lightweight but sturdy at the same time and has just the right amount of pockets. To be able to change it between back pack and cross body bag is an added bonus! Highly recommend this first class quality bag.
6 May 2026
Unprompted review
Reply from Simplify Living
Hi Mary,
Thank you so much for your lovely feedback 😊 We’re absolutely delighted to hear that you’re so happy with your Convertible Anti-Theft Cross Body Bag.
It’s great to know you’re enjoying its lightweight yet sturdy design, practical pocket layout, and the versatility of switching between backpack and crossbody styles. We really appreciate you taking the time to share your experience and recommendation. Your support means a lot to us!
Best regards,
Simplify Living Team
The Antitheft Crossbody Bag and…
The Antitheft Crossbody Bag and Antitheft backpack I purchased are of good quality. Will be looking forward to using them on our trip to Europe and future trips. Your advertising states a free 2026 catalogue but I never received one from either purchase. Will definitely be ordering from your company again in the future.
13 May 2026
Unprompted review
Reply from Simplify Living
Hi Sally,
Thank you for your review and kind words. We’re so pleased to hear you’re happy with the quality of your Anti-Theft Crossbody Bag and Backpack. It’s great to know they’ll be joining you on your upcoming trip to Europe and future travels. We also appreciate you bringing the catalogue issue to our attention. To clarify, this catalogue is an eBook rather than a physical copy. Please kindly check your inbox (and spam/junk folder) as it should have been sent there following your purchase. Thank you again for your support, and we truly look forward to serving you again in the future.
Best regards,
Simplify Living Team
Dropshipppers, not to be trusted
When I saw that the bag I'd bought from Australia was being shipped from China I did an image search. Could have got the same bag for $20 less from Temu or Aliexpress. At least then I would have known I was probably buying rubbish instead of being tricked into thinking they sell quality goods.
Edit: When my bag arrived, the first thing I saw was the Chinese label that was cleverly blurred on the site. The second thing I saw was the cheap plastic lining that I'm sure will tear after a couple of uses. So, no, not quality and not worth the cost.
16 May 2026
Unprompted review
Reply from Simplify Living
Hi there,
Thank you for your feedback. We're very sorry to hear about your disappointment regarding where your order was shipped from and how you feel about the experience.
We want to reassure you that we are a legitimate, Australian-owned and operated company. However, due to the high volume of orders we receive daily and limited local stock availability, our overseas logistics team and warehouse step in to process and fulfill some of our orders. We do this to ensure that your items are dispatched and delivered to you as on time as possible.
We completely understand your concern upon seeing the shipping origin, but please be assured that we pride ourselves on delivering quality products. While some items online may look identical in photos—especially since many platforms use similar stock imagery—we guarantee that our products are different in their material quality, durability, and craftsmanship.
We stand behind the quality of what we sell, but we also want you to be completely happy with your purchase. Once your bag arrives, we hope you'll be able to see and feel the difference in quality firsthand.
If you have any further questions or concerns, please don't hesitate to reach back out to us.
Kind regards,
Simplify Living Team
The products are of amazing quality and…
The products are of amazing quality and really good value especially with all the bonus discounts. The ordering is simple and delivery on time
5 May 2026
Unprompted review
Reply from Simplify Living
Hi Sue,
Thank you so much for your feedback 😊 We’re delighted to hear you’re happy with the quality of our products and the great value, especially with the bonus discounts. It’s also wonderful to know you found the ordering process simple and that your delivery arrived on time. We really appreciate your support!
Best regards,
Simplify Living Team
No support, and 14 day return if not satisfied not honored.
I purchased 7 vacuum travel bags which come with an air pump to both inflate and deflate the bags to compress clothes for packing for over $200. The pump was missing one the nozzles and would not deflate the bags, and when I sought support (no phone support - only emails) they were completely unhelpful. When I said I wanted to return the items for refund in accordance with their warranty of 14 days if not totally satisfied and asked for details of how to do this they did not reply. I would strongly advise not to purchase from them as they did not honor their warranty for a defective product
15 May 2026
Unprompted review
Reply from Simplify Living
Hi Peter,
We want to sincerely apologise for the frustration and inconvenience this situation has caused you, especially ahead of your travels. We take our customer support and product satisfaction very seriously, and we're truly sorry that our communication fell short of your expectations.
Upon receiving your message, we immediately raised this with our technical team to look into the issue with the pump. After thoroughly checking the product specifications and the photos, we can confirm that your pump is not defective and does not have any missing parts.
One of our team members has just responded to your email thread with a detailed photo showing exactly where that 4th nozzle attachment is located (it is often nested or attached in a specific way for storage). We hope this helps resolve the issue with your pump so you can successfully deflate the bags and start using them for your packing.
If you try it and it still doesn't work for you, or if you are still not satisfied, please do not hesitate to respond directly to that email thread. Our team is on standby to assist you further and guide you through the next steps.
Once again, please accept our sincere apologies for the stress and runaround this has caused. We want to make sure this is sorted out properly for you.
Kind regards,
Simplify Living Team
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