Simplify Living Reviews 1,353

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 1,090 reviews, reviewers had a great experience with this company. Customers consistently praise the quality of the products, finding them practical, user-friendly, and well-made for various travel needs. Many highlight the ease of the ordering process and the prompt delivery, often receiving their items earlier than expected. The company's communication throughout the purchase and delivery process is also frequently noted as excellent, keeping customers informed. However, some people experienced issues with product quality, such as split zippers or materials that did not meet their expectations. There were also instances where products, like wheel covers or vacuum bags, did not perform as advertised or were difficult to use. A few customers also noted discrepancies in delivery times, especially for international orders, and some received items that differed from what was shown online.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many customers expressing satisfaction with the... See more

Quality

Users describe positive interactions with quality, with many reviewers consistently impressed by the... See more

Delivery service

Consumers generally report positive experiences with delivery service, noting that many orders arrived... See more

Order

Customers consistently note positive experiences with order, highlighting the ease and simplicity of the... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that ordering and purchasing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always a good shopping experience. I’ve used them twice now and on both occasions have had speedy delivery. I wanted a stylish RFID crossover bag for travelling and these guys nailed it so well I boug... See more

Company replied

Rated 5 out of 5 stars

I recently bought this anti-theft travel backpack from Simpllify Living and have been using it for both weekend trips and daily commuting, so I’ve had a good feel for how it performs. It's small and... See more

Company replied

Rated 5 out of 5 stars

The security of the bags under our clothing for passports, flight info and credit cards was great for us as we are 70+ in age and we had 3 flights in 32 hours so it was one thing that we didn't stress... See more

Company replied

Rated 5 out of 5 stars

Finally got to use my bags on a trip and for those on the fence, yes they work great. Getting the hang of using the compression pump took some time and you really have to pull that zipper tight but... See more

Company replied


Company details

  1. Home Goods Store

Written by the company

Simplify Living provides the highest quality accessories & gear to make every adventure a breeze. From backpacks, crossbody & duffle bags, to packing cubes, toiletry bags & travel pillows, we've got the perfect solution to make your next trip that little bit smoother.


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

The service was outstanding

The service was outstanding. They responded immediately and the order was almost tracked to the minute.

28 April 2026
Unprompted review
Simplify Living logo

Reply from Simplify Living

Hi Lana,

Thank you so much for your wonderful 5-star review 😊 We’re thrilled to hear you were happy with the service and tracking updates. Your feedback means a lot to us, and we truly appreciate your support!

Best regards,
Simplify Living Team

Rated 5 out of 5 stars

Great products. Quick delivery

Order was actioned quickly. I ordered 2 cross body bags and chose one. I asked to return the other that did not suit my needs and was given a return approval quickly. I gave since ordered packing cubes and am very happy with them

24 April 2026
Unprompted review
Simplify Living logo

Reply from Simplify Living

Hi Julie,

Thank you for your 5-star review! 😊 We’re so glad to hear your order was processed quickly and that the return was handled smoothly.

It’s wonderful to know you found the right bag for your needs and that you’re loving the packing cubes as well. We truly appreciate your continued support and hope you enjoy using your items on your travels.

Best regards,
Simplify Living Team

Rated 5 out of 5 stars

I recently bought this anti-theft…

I recently bought this anti-theft travel backpack from Simpllify Living and have been using it for both weekend trips and daily commuting, so I’ve had a good feel for how it performs. It's small and compact with enough space for what I need to take. I purposely bought it for my overseas trip, so I am feeling comfortable wearing this at this stage.

17 April 2026
Unprompted review
Simplify Living logo

Reply from Simplify Living

Hi P,

Thank you for your 5-star review! 😊 Really glad to hear the backpack has been working well for your daily use and weekend trips, and that it feels comfortable and practical as you get ready for your overseas travel. Wishing you a safe and enjoyable trip.

Best regards,
Simplify Living Team

Rated 5 out of 5 stars

Brilliant experience

Truely amazing and easy shopping experience, so many wonderful products for all types of travel. I purchased 2 backpack style bags for our upcoming trip overseas and believe me we were more than happy with the quality of them. Highly recommended and Thankyou Simplify Living.

16 April 2026
Unprompted review
Simplify Living logo

Reply from Simplify Living

Hi Graeme,

Thank you for your 5-star review! 😊 Really glad to hear you had a smooth shopping experience and are happy with the quality of your backpacks for your upcoming overseas trip. We truly appreciate your recommendation and wish you safe and happy travels!

Best regards,
Simplify Living Team

Rated 5 out of 5 stars

Simplify products

I like the products I bought from simplify living, I tried out the luggage wheel covers. Plus the interior package bags. I've used individual bags many a time, as its easier to manage. Having extra room in bag is important. I like these bags. Totally recommend them.

30 April 2026
Unprompted review
Simplify Living logo

Reply from Simplify Living

Hi Leah,

Thank you for your 5-star review! 😊 Really glad to hear you’re enjoying the luggage wheel covers and packing bags, and that they’re helping make your travels more organized and easier. We truly appreciate your recommendation.

Best regards,
Simplify Living Team

Rated 5 out of 5 stars

Fast delivery with good tracking

Fast delivery with good tracking. Bought 2 extremely useful flat pack carry on bags for all those extra purchases that you never meant to buy! Light, versatile and well made.

30 April 2026
Unprompted review
Simplify Living logo

Reply from Simplify Living

Hi Julia,

Thank you for your 5-star review! 😊 We’re so glad to hear you were happy with the fast delivery and tracking, and that the carry-on bags have been so useful, light, and well made for your travels and extra purchases. We really appreciate your support!

Best regards,
Simplify Living Team

Rated 4 out of 5 stars

Good quick refunds

Good quick refunds for order muck up, excellent service from the staff

2 April 2026
Unprompted review
Simplify Living logo

Reply from Simplify Living

Hi Kerry,

Thank you for your 4-star review. We really appreciate your kind words and are glad to hear you were satisfied with the refund process and service from our team.

Best regards,
Simplify Living Team

Rated 5 out of 5 stars

Excellent products and service

Excellent products and service. I am very happy with the compression packing cubes and the anti-theft crossbody bag I purchased. The packing cubes are fabulous to use - so much easier to find items. The crossbody bag fits comfortably and is very well made

20 March 2026
Unprompted review
Simplify Living logo

Reply from Simplify Living

Hi Dellys,

Thank you for your 5-star review! 😊 We’re so happy to hear you’re enjoying both the compression packing cubes and the anti-theft crossbody bag. It’s great to know they’re making your travels easier and more comfortable. We really appreciate your support.

Best regards,
Simplify Living Team

Rated 5 out of 5 stars

I ordered the anti theft bag in navy…

I ordered the anti theft bag in navy blue. It arrived very quickly. Sadly it was not big enough for me. Big tnf bag looked well made. Plenty of zipped pockets snd a strong strap and phone pocket. I asked to return the bag. I got a quick refund within 24 hours.

16 April 2026
Unprompted review
Simplify Living logo

Reply from Simplify Living

Hi Jane,

Thank you for your 5-star review! 😊 We’re glad to hear the bag arrived quickly and that you found it well made with useful features like the pockets, strap, and phone compartment. We also appreciate your feedback regarding the size, and we’re happy the return and refund process was quick and smooth for you. Thanks again for your support!

Best regards,
Simplify Living Team

Rated 3 out of 5 stars

Limited Anti Theft properties.

My wife recently purchased a Simplify Living Anti-Theft "Cross Body bag". I liked it so much she bought me one, albeit a smaller size as I felt hers was too large. The smaller version is their Anti-Theft "Casual Sling Bag" but I'm not so sure about its "Anti-Theft properties.

By comparison.

The Cross Body Bag has a slash proof strap. The strap is also sewn directly onto the bag at both ends (no release clip) which would definitely make it harder for a thief to steal. It also has the added RFID feature to protect against unwanted card scanning.
This bag usually retails for AU$100.00

The Anti-Theft "Casual Sling bag is not advertised as having an Anti slash strap (maybe it does) but IS promoted as having a "Quick-Release Buckle" on the strap which I feel would aid in its Theft.
The Casual Sling does not have the added feature of RFID which enables Digital Theft as well.
It would therefore appear that the only Anti Theft features of this bag are the concealed zippers.
This bag is smaller in size and usually retails for AU$110.00

In the FAQ section of the Simplify Living site it states that their "Cross Body bag" is more expensive than a regular Crossbody bag owing to its higher build standard, premium materials, reinforced strap, secure pockets and real RFID. Apart from the build and premium materials, the Casual Sling bag is smaller in size, has a reduced Anti-Theft feature including RFID and is more expensive??

Surely Anti-Theft bags should be designed to be as theft proof as possible, especially when it comes to the design of a strap... Slash proof and no quick release buckle.
RFID might be an added extra but with these bags being promoted as Travel accessories, I would have thought RFID would be standard, especially on a higher priced bag.

Based on the above, I had considered returning the bag.
A 30-day Money back Guarantee is offered which also states "Try it, pack it, travel with it - if it's not right for you, send it back within 30 days for a refund .

The Refund Policy then states, To be eligible for a return, your item must be in the same condition that you received it - unworn or unused, with tags attached and in its original packaging.

As my bag was bought as a gift, i'll keep it but with my upcoming trip to countries with high theft rates, I'm hoping to find a bag that better suits my needs.

28 April 2026
Unprompted review
Simplify Living logo

Reply from Simplify Living

Hi Colin,

Thank you for providing such a detailed and thoughtful comparison between our Cross Body Bag and the Casual Sling Bag. We sincerely appreciate the time you took to break down these features, as feedback from travelers like yourself is invaluable to our product development.

We would like to acknowledge your concerns regarding the anti-theft specifications of the Casual Sling Bag. You are correct that the designs differ to cater to different styles of use; the Casual Sling is designed for quick access and a lightweight profile. However, we completely understand your point that for high-theft travel environments, the fixed, slash-proof strap and RFID protection of the Cross Body Bag offer a higher level of security.

Regarding the pricing, we understand how the smaller size and different feature set can make the price point seem inconsistent. We will share your feedback with our product and pricing teams to ensure we are providing the best value to our customers.

We also appreciate your note regarding the return policy. We aim for our "30-day Money Back Guarantee" to provide peace of mind, and we apologise if the wording regarding "unused" condition created any confusion for you. We'll let our team review this to avoid confusion.

Since this was a gift and you have decided to keep it, we truly hope it serves you well on your upcoming trip.

Safe travels on your upcoming journey, and thank you again for your honesty and support.

Kind regards,
Simplify Living Team

Rated 3 out of 5 stars

Don't think you are purchasing in Australia

Wasn't happy that it says its from Australia but it came from China which took ages to get it. Ordered over a week & just received it

16 April 2026
Unprompted review
Simplify Living logo

Reply from Simplify Living

Hi Jodi,

Thank you for sharing your feedback with us. We would like to sincerely apologise for the delay in receiving your order and for any frustration this has caused.

We want to reassure you that we are a proud Australian company. However, due to the high volume of orders we receive daily, some of our fulfilment is processed by our overseas team. We do this to ensure that all orders are dispatched on time and as efficiently as possible.

Regardless of where the item is dispatched from, our standard delivery timeframe is 5 to 10 working days. We are very sorry that your delivery took longer than expected on this occasion. Please be assured that we're checking this with our logistics team to ensure we are meeting our delivery promises for all our customers moving forward.

Thank you for letting us know about your experience, and we truly hope that the product is worth the wait!

Kind regards,
Simplify Living Team

Rated 5 out of 5 stars

Package arrived on time and the quality…

Package arrived on time and the quality is great. Easy to navigate the website with ease which makes it so much better when you n are looking for a specific item

20 April 2026
Unprompted review
Simplify Living logo

Reply from Simplify Living

Hi Michele,

Thank you for your 5-star review! 😊 We’re really happy to hear your package arrived on time and that you’re pleased with the quality.

We also appreciate your kind words about the website, it’s great to know it made finding what you needed easy and smooth. Thank you for your support!

Best regards,
Simplify Living Team

Rated 5 out of 5 stars

It’s wonderful to shop with an…

It’s wonderful to shop with an Australian company firstly, they are reliable and their goods are high quality. I made a mistake with one of my orders, and it was no problem to return it and receive the correct one. I have purchased several items through this company. Highly recommend!

21 April 2026
Unprompted review
Simplify Living logo

Reply from Simplify Living

Hi Rinnie,

Thank you for your 5-star review! 😊 We’re so glad to hear you’ve had a great experience shopping with us and that you find our products reliable and high quality. We’re also happy we could quickly assist with your return and get the correct item sorted for you. We truly appreciate your continued support and recommendation!

Best regards,
Simplify Living Team

Rated 5 out of 5 stars

Simplify Living Globetrotters…

Simplify Living Globetrotters Expandable backpack was a great purchase for me. It has so many compartments for storage and it’s well made. Very happy I made the purchase.

9 April 2026
Unprompted review
Simplify Living logo

Reply from Simplify Living

Hi Vicki,

Thank you for your 5-star review! 😊 We’re so glad to hear you’re happy with your Globetrotters Expandable Backpack and that the compartments and quality are working well for you. We really appreciate your support and hope you continue to enjoy using it on your travels!

Best regards,
Simplify Living Team

Rated 3 out of 5 stars

Anti theft bag - not impressed

I bought one of their anti-theft bags. Initially under impressed with quality. Main compartment zip in weird place, if you open zip, items fall out of bag. Used for first time today. Had trouble packing with all the things I need for a day out. I only took bank card as no room for full purse. Once specs, sunglasses, asthma inhaler, lipbalm, phone, tissues were in, no room for a small water bottle and definitely nothing else. And no way would this fit under your coat as one of the ads has suggested. Not very practical.

23 April 2026
Unprompted review
Simplify Living logo

Reply from Simplify Living

Hi Cheryl,

Thank you for reaching out and sharing such detailed feedback with us. We want to sincerely acknowledge all the concerns you’ve raised regarding the anti-theft bag. We truly appreciate you taking the time to let us know about your experience, as it helps us understand how our products perform in real-world use.

We're sorry to hear that the bag’s capacity and design did not meet your needs for a day out. While the bag is designed to be a compact, slim-profile solution for carrying essentials, we understand how frustrating it is when you cannot fit a water bottle or your full purse alongside your other items.

Regarding your note about the advertisement, we will certainly look into the specific ads you mentioned to ensure the messaging accurately reflects the bag's size and fit.

Thank you again for your honesty and for giving our product a try. We value your feedback immensely as we work to improve our future designs.

Kind regards,
Simplify Living Team

Rated 5 out of 5 stars

Easy ordering quick delivery

6 April 2026
Unprompted review
Simplify Living logo

Reply from Simplify Living

Hi Judith,

Thank you for your 5-star review! 😊 We’re so glad to hear you enjoyed the easy ordering process and quick delivery. We really appreciate your support!

Best regards,
Simplify Living Team

Rated 5 out of 5 stars

The product is awesome

The product is awesome, especially for travelling. It is big enough to hold an ipad, kindle, purse, phone and other bits and pieces, all while sitting securely on your back with the zippered opening against your back.

7 April 2026
Unprompted review
Simplify Living logo

Reply from Simplify Living

Hi Ruth,

Thank you so much for your 5-star review 😊 We’re thrilled to hear you’re loving the bag and that it’s working so well for your travels. It’s great to know you’re finding it spacious enough for your essentials while still feeling secure and comfortable to wear.

Best regards,
Simplify Living Team

Rated 1 out of 5 stars

I got scammed trying to buy an anti-theft bag

I bought the theft proof bag that they advertise on social media. I did not like the bag and requested a return/refund on line. They never offered a full refund but forced me into a page to agree to a partial refund and told me to keep the bag. Then they gave me instructions to email them to complete the refund request. I had to submit pictures proving I did not use the bag and after a day or two I got a notice approving the refund contingent on following instructions to return the bag. I contacted them twice asking for the instructions or a clarification as how to return the bag. No response. No refund. I am stuck with an overpriced bag that I do not want. Do not do business with this company. They will cheat you out of any refund. And the bag is not good. The pockets are too small and the zippers are not theft proof. Big waste of my time and money.

8 April 2026
Unprompted review
Simplify Living logo

Reply from Simplify Living

Hi Pat,

We're truly sorry to hear about your experience, and we want to sincerely apologize for the frustration and lack of clear communication you’ve encountered.

This is certainly not the standard of service we strive for. Our return policy should never be this difficult or confusing, and someone from our team should have proactively followed up with you to ensure your return was handled smoothly.

We hear your concerns regarding the bag's design and the refund process. Our goal is always to ensure our customers use our products with pride; since that isn’t the case here, we are committed to making this right.

Please write back to us directly so we can immediately investigate exactly what happened with your previous requests and ensure this is resolved to your satisfaction. We want to make sure you aren't left with a product you aren't happy with and that your refund is finalized.

Again, we apologize for the stress and the time you've lost. We look forward to hearing from you and resolving this once and for all.

Kind regards,
Simplify Living Team

Rated 1 out of 5 stars

DO NOT WASTE YOUR MONEY

DO NOT WASTE YOUR MONEY - "Casual Anti-Theft Cross Body Bag" I purchased 2 of these and they are so awful... I'm pretty sure these are directly from Temu! The zippers cross thread, they are poorly sewn together. These are cheap and nasty, the cost was $50 each, if you saw them in a store you'd hesitate to pay $5 they are that bad.

22 April 2026
Unprompted review
Simplify Living logo

Reply from Simplify Living

Hi Kim,

Thank you for reaching out and sharing your feedback with us. We're sincerely sorry to hear that the Casual Anti-Theft Crossbody Bags did not meet your expectations and that you are disappointed with the quality and value.

We would like to address your concerns regarding both the pricing and the quality of our products. Regarding the price, we understand that similar-looking items may appear on larger platforms for less. However, we do not price match with large-scale discount sites because we work directly with our own manufacturers who create products specifically for our brand based on our quality standards.

In terms of quality, while products may look identical in photos across various online stores, we make every effort to ensure the materials and construction are worth the price. It is disappointing to hear that the zippers and stitching on your bags did not reflect this, and we apologize for the frustration this has caused.

Our goal is for every customer to be satisfied with their purchase. Since the bags did not meet your expectations, please keep in mind that we have a 30-day return policy where you can return unused items for a full refund.

Please let us know if you would like to proceed with a return, and we will be happy to assist you with the next steps.

Kind regards,
Simplify Living Team

Rated 3 out of 5 stars

A little underwhelmed

I ordered a cross body bag for my father to travel Europe with. Upon receiving the item in all honesty I was quite underwhelmed. The quality of the material felt ‘cheap’ and the body strap was quite thin. The hardware did not feel secure enough if I were to have the bag weighted with items. Overall I did not feel comfortable paying the discounted price for the product I received. (And to add, this product is usually over $100AUD!! Which to me is barbaric).
I will have to say though, their customer service reply and resolution is second to none. Though, if I were to return the item I would have to pay postage myself. This along with the products condition is my reasoning for the rating.

20 April 2026
Unprompted review
Simplify Living logo

Reply from Simplify Living

Hi John,

Thank you for sharing your feedback with us. Please accept our sincere apologies that the product did not meet your expectations; this is certainly not the experience we want for our customers.

We take great pride in our products and work closely with our own manufacturer to ensure that all items meet our quality standards. However, we missed the mark this time. We truly appreciate your honest review, as it helps us understand exactly where we need to improve our quality control processes.

On a positive note, we appreciate your kind words regarding our customer service. We are glad our team was able to accommodate your concerns properly and provide the support you needed.

Thank you again for your feedback and for allowing us to improve.

Kind regards,
Simplify Living Team

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