Simplemenu Reviews 

Was blamed that my order was sent for pickup when I put my delivery address in. This is not good customer service. They blame the customer and then I feel bad for the restaurant because they get the complaint. They made me re order but told me my food that had been sitting there for 2 HOURS would not be remade and then questioned me why I waited so long to call? Like dude I ordered delivery so of course I’m Waiting for it to be delivered. They were like nice but also rude in the sense they refused to help the customer. When I said I didn’t want the order they told me “too bad there is no other option” I contacted the delivery driver and since it went through DoorDash they cancelled it for me. They are making restaurants look bad.

This is a scam and sad for restaurants who use them. I placed an order online and it didn’t ask for my address. I paid with Apple Pay so assumed they used my information for delete. They delivered my order to a random address 15 minutes away from me. When I called they said it was my fault because I should have clicked the tracking link. On Mother’s Day too :( After looking them up I see they are a scam. Hope restaurants stop using them! Will do everything to spread the word. Bad for your business.

Absolutely agree with everyone else. This is a scam. Do no order through any restaurant that uses this third party service, you will never get your food.

This is a total scam I would never order food from an online company and never created an order from simple menu. I have never ordered from simple menu or any similar company and will pursue this Pennsylvania attorney general consumer department.

I order wings from a restaurant and was directed to this simplemenu. After placing the order I got a text saying if there's anything wrong with your order contact us and we will call you. Once I realized the restaurant was wrong location, I text them. Did not get a call, no contact until next day saying they can't refund me after food was made. If I contacted before food was prepped, no one would cancel anyway if their contact time is next day. Do not use this simplemenu. Scam

Scammers. They make FAKE website fronts for small local restaurants and take the orders... along with some extra money from your accounts. They overcharged me and refused to send an explanation of the overcharges. They prey on small businesses and their customer service team is impossible to deal with.

My local Thai place listed them on Google to take orders. I placed an order, never got a confirmation e-mail. Called the Thai place, never got the order. There's no number to call Simple Menu so I email them. They finally submit the order to the Thai place 40 minutes after.

A TOTAL SCAM!!, DO NOT share your personal information- but if you’re reading this you likely already have. I was placing an order at a restaurant through the Google listed website and was redirected to simplemenu.com. I placed my order, received a confirmation and once I arrived at the restaurant they said they don’t do online orders and to call the number listed to get a refund. I got a text message from a “Joe” from simplemenu saying they are processing my refund, when I never even called or had the chance to cancel it. This seems way too fishy

Do not use this service. They are shady as hell and overcharge you and make you chase your money. I ordered food on 12/24 and was charged over $14 dollars in sales tax when sales tax only amounted to $5. Then i was charged an even higher amount than it said in the email. I called several times and was met with excuses and told the “supervisor” was away for the holidays. I was told they would call me back to resolve this and that didn’t happen. Two weeks went by and i called again and was met with more excuses but i finally got refunded the overcharged amount. They seem to be hoping that they can steal your money and you’ll give up. They didn’t care about the inconvenience and refused to do anything to make things right. Shady as hell, stay away!

Absolute nightmare just go directly to the store don't use this service. I put the order in got to the store and they still had not been paid, I had time to place a complaint with PayPal couldn't get my food due to the confusion and more importantly the restaurant only wanted to charge me $20 tax included but simplemenu charged me $27 with no fees or anything. $7, I understand the company has got to charge a little markup to survive.. but 35%?

Ordered from a local Chinese restuarant online. Didn't notice that the transaction was run by SIMPLEMENU.COM. I thought that this small restaurant was just being "onlined' by a third party supplying ordering and website facilities. I got three emails in a short period of time indicating that the order had been placed, was being cooked, and then ready for pickup. I arrived at the appointed time and was given my food. No issues. I had paid thru PAYPAL because, for some reason, my credit card 'could not be verified'. When checking the PAYPAL transaction a few days later I noticed that the charge had been set-up for 'recurring'. I started a fraud investigation and am waiting to hear...

The food, by the way as terrific, but nobody spoke even a semblance of English at the place - all transactions were done by my phone number.

If I could give NO STARS I would. Ordered and payed for food and it said I’d get a confirmation shortly. Well…half an hour later I got a confirmation. I already ordered food somewhere else. Asked for a refund and didn’t hear back. Happy that Pay Pal is standing behind me and refunded the money. Awful company.

I went to the restaurants website and placed a food order, received an email confirmation of my order. Then received another email stating they were adding charges for items I didn't order. I called the restaurant, as that is who I ordered from, and was told that I needed to contact SimpleMenu as they take the orders and then send those orders to the restaurant. The emails did not provide any contact info for SimpleMenu at all, just for the restaurant. So essentially they add extra items on your bill, charge the card you used and then provide no way of resolving the issue. This feels like a complete scam.

Cost $13 more than retail and I picked it up. I’m the idiot not reading a review. Newsflas: scams be everywhere lol

It has taken me a full day to write this because I usually do not give reviews. Thought it was very easy to use and was impressed until I received my order. Not only did I not get my full order I was overcharged .

I ordered food online after looking up the restaurant from google by clicking go to the website. Which usually works. Everything looked legit, had all the menu items, prices, etc from where I was ordering. I received a confirmation email and everything. I went to pick up my food and the guy looked at me crazy like we don’t have any orders. I advised him that I ordered online, he stated oh goodness must be from simple menu. We don’t use them. I emailed the simple menu and never heard from them. 2 days later I had a random charge for Gloss Kiara Love for almost $200. Didn’t order anything from this company and thankfully it declined as I do not use my main card when ordering from most places. So not only did I not get my food, they fraudulently used my information.

Fake tok my money for some food and the business I ordered from never got my order nor did they even accept online orders ever.

I made an order and 45 mins later I called the restaurant and gave my order number and they never got the order and Was Charged to my CC. I email the company whit Zero answers and the phone doesn't work....

Identity theft outfit, very dangerous. They use otherwebsites they name and build based on actual physical legitimate business.

We own 2 restaurants in Washington State. Simplemenu aka Instafood literally hijacked our Google listing for 1 location and redirected customers to a website they created. DO NOT ORDER FROM THEM, AND PLEASE PAY ATTENTION TO THE WEBSITE ADDRESS YOU ARE AT. If you suspect fraud, call the restaurant directly.