SCAM
SCAM. Popped up when I tried to load a parking app, no service provided and recurring charges. They should be investigated for fraud.
26 May 2026
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
2.6
Poor
4 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It's a scam
It's a scam, I had to cancel my card and get a new one to stop the recurring charges.
7 June 2026
Unprompted review
I went to pay for parking and after I…
I went to pay for parking and after I entered my debit card into I was immediately routed to their website. I was automatically enrolled in a subscription for like $30/month. I went through their customer support to cancel said subscription but I have no idea if it’s actually been canceled or not.
4 June 2026
Unprompted review
BEWARE OF THIS COMPANY!!!
BEWARE OF THIS COMPANY!!!
I went on my Google play store to download parknyc mobile app on June 2, 2026. When I thought I was on the app, I entered my debit card information, but all of a sudden prime defender pops up, and although I got out of the app, so I thought, I wake up this morning to check my bank account, and see a charge for $29.45 (very odd amount) from primedefender.com. I immediately go to their website and when I attempt to login, of course I get an error message that it was the wrong password, but it's a password I remember typing in when I thought I was on the parknyc mobile app. When I select forgot password, I never get a link to reset it. Also, when looking at their website, there is no "plan" for $29.45.
Ironically, this company is posing as a "cyber security" business, and they're doing just what they claiming to protect people from, CYBER SCAMS!!
I sent an email to service at primedefender.com, however, that was around 4:30AM (June 3rd). I am not sure if I will get a response. I will also call their "customer service" line at 9AM 855.718.7363 to see what happens. I've locked my card, and will be disputing the charge with my bank and reporting them as a fraudulent company.
When you see their ad, immediately remove your information.
1 June 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.