Since receiving the ESim I have been getting countless spam calls every day. I have blocked over 50 calls wince getting the Sim. When in Japan the calls would come through all night. I contacted suppo... See more
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Everything worked as expected apart from not being able to see the amount of data used in the sim local app which made managing data usage impossible. Also, as soon as the plan was activated, I starte... See more
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Worked fantastically in Australia. I had a problem, as my nephew had set my phone up wrongly, but a WhatsApp chat got it sorted. They responded immediately, were friendly and very patient with a 78... See more
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Incredibly easy to purchase and setup, with clear usage terms and conditions. I had an issue where one of my two Sims stopped working when overseas. Support was RAPID. Everything was fixed and... See more
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Company details
- Telecommunications Service Provider
- Cell Phone Store
- Internet Service Provider
- Phone and Internet Service
- Travel Aggregator
About Sim Local
Written by the company
Sim Local has been helping travellers stay connected since 2011, and is a leader in the travel connectivity industry.
We connect travellers to the networks locals trust with our instant eSIM plans giving you stronger coverage, faster speeds, and better value than expensive roaming. Sim Local offers access to more local eSIM plans than any other eSIM provider, so you can choose the perfect package for your travel and connectivity needs.
With instant eSIM plan purchase and activation available through our website or the Sim Local app, it’s never been easier to get connected before you fly or the moment you land.
We partner with trusted local mobile operators worldwide to deliver just-like-home connectivity, backed by reliability, transparency, and expert support.
Alongside our online eSIM offering, Sim Local has a proven physical presence in international airports, with stores in London Heathrow, London Gatwick, Madrid, Vienna and Athens, as well as eSIM kiosks, SIM card vending machines, and partner locations including WHSmith and InMotion.
Whether digital or in-store, Sim Local is the smarter choice for simple, instant travel connectivity.
What is an eSIM?
An eSIM (embedded SIM) is built directly into your device. Instead of swapping physical SIM cards, you can download a digital eSIM profile, install it in minutes, and instantly connect to a mobile network at your destination.
Why Choose a Sim Local eSIM?
- Access to the best local mobile networks with great value data packages
- Some plans include calls and texts too
- Trusted local MNOs and MVNOs for stronger coverage and faster speeds
- More reliable than global resellers
How does Sim Local work?
- Download the Sim Local app (or visit our website).
- Choose your destination and purchase an eSIM plan.
- Install your eSIM digitally on your device.
- Land, switch it on, and connect instantly.
Or visit a Sim Local store in one of our airport locations, where our team can help you choose the perfect plan.
Sim Local Features
- Access to more local eSIM plans than any other provider
- Fast eSIM activation in under 5 minutes
- Stronger coverage and faster speeds with trusted networks
- Plans include hotspot capability
- Expert customer service via WhatsApp
- Transparent pricing with no roaming fees
- Store presence in major international airports
Sim Local eSIM FAQs
What does a Sim Local eSIM plan include?
Data-only plans, unlimited data plans, and local plans with calls & texts. Plans available for 7, 10, 15, 30, 60, or 90 days.
How much does it cost?
Prices vary by destination and data amount, with affordable options for every type of traveller.
Does an eSIM come with a number?
Some local eSIMs include a phone number for calls and texts. Check your plan’s details before purchase.
Which devices are compatible?
Most newer iOS and Android devices support eSIM. See our compatibility guide:
compatible handsets
Can I use my SIM card at the same time?
Yes. Most devices support dual SIM, so you can keep your primary number active while using a Sim Local eSIM.
Popular eSIM Destinations
- United States
- United Kingdom
- Europe Regional Plans
- Spain
- France
- Australia
- Japan
- Turkey
- Canada
- Thailand
- UAE
Learn More
🌐 Website
📖 Blog
📍 Store Locations
🔒 Privacy Policy
📜 Terms & Conditions
Join the Sim Local community!
Follow @simlocal on Instagram or simlocal_esim on TikTok!
Contact info
Sim Local Head Office 7th Floor, RSA House, Dundrum, D16 FC92, Dublin, Ireland
- WhatsApp: +1 (555) 700‑4252
- customerqueries@simlocal.com
- simlocal.com
Breach of guidelines
The service was great in all the…
The service was great in all the countries we visited in the Caribbean. It was easy to set up and the cost was very reasonable. I will definitely use Sim Local again.
3 March 2026
Reply from Sim Local
Hello Karen,
We're so glad the service met your needs across the Caribbean! It's great to hear that you found it easy to set up and reasonably priced. We appreciate your intention to use Sim Local again. Thanks for your positive feedback.
E sim did not work
I spent 1 hour on chat trying to resolve an issue with my Order Number: m5ao1-1x7e5 which your team could not get to work. I was told in the end that I could expect a refund but that still has not happened. Very poor customer service
5 March 2026
Reply from Sim Local
Hello David,
Thank you for your message, and I’m sorry to hear about your experience.
I can confirm that a refund of 53 AUD was processed on 05/03 for your order m5ao1-1x7e5.
You should have received an email with the refund receipt and details. If the funds are not yet visible in your account, we recommend contacting your bank and providing them with this information, as processing times can vary depending on the provider.
We apologise for the inconvenience caused and appreciate your patience.
Reply from Sim Local
Hello,
We are so glad that you found our service great and kind. We appreciate you taking the time to share your experience with us.
Reply from Sim Local
Hello,
We appreciate you taking the time to share your feedback! We're so glad you had a nice interaction and a good explanation.
Sim local is all you need
From the purchase, to the installation and set up and to the quality of service of sim local in Japan, it was absolutely flawless! I would recommend Sim local to anyone. Never lost service anywhere while visiting Japan
4 March 2026
Reply from Sim Local
Hello Ryan,
We're happy to hear that your experience in Japan was flawless, from purchase to service quality! It's great to know our installation and setup met your expectations and that you had consistent service. We appreciate your recommendation!
Reply from Sim Local
Hello Kasia,
We're happy to hear that the installation was easy and that you experienced a good reception in Nozawa. Thank you for your positive feedback!
Easy to setup and works everywhere
7 March 2026
Reply from Sim Local
Hello,
We're happy to hear that you found it easy to set up and that it works everywhere for you! Thank you for sharing your positive feedback with us.
Good service👍🏻
Good service👍🏻
Have to say
After one month,
Cannot linked with App and recharge 👎🏻
21 March 2026
Reply from Sim Local
Hello,
Thank you for your feedback! We're delighted to hear you had a good experience with our service. We truly appreciate your support and look forward to assisting you again in the future.
Reply from Sim Local
Hello Christine
We’re very sorry to hear about your experience.
We’ve sent you an email to better understand the situation and investigate this further, as this is certainly not the experience we want for our customers.
Please check your inbox and we’ll do our best to assist you as quickly as possible.
Reply from Sim Local
Hello Alexander,
We appreciate your feedback and are so glad to hear that you found our service helpful and efficient. Thank you for sharing your experience!
Completely shitty experience
Completely shitty experience. Still hardly any reception in London. Waste of money.
7 March 2026
Reply from Sim Local
Hi There :)
Thank you for your feedback, and I’m truly sorry to hear about your experience, I completely understand how frustrating that must have been, especially while travelling.
This is certainly not the experience we want for our customers. If we had been aware of the issue during your trip, we would have been more than happy to assist right away, including offering a replacement eSIM on a stronger network in your area to ensure better coverage.
As we didn’t receive a support request at the time, we weren’t aware that you were experiencing these issues. We’ve now reached out to you directly to offer our full support and make things right.
We would really appreciate the opportunity to look into this for you.
only part of Vietnam it stuggled with…
only part of Vietnam it stuggled with was the Jungle, but my husband who had a vittel sim still struggled 😅 no problems at all.
4 March 2026
Reply from Sim Local
Hello,
We're happy to hear that you had no problems overall. We appreciate you sharing your experience regarding connectivity in specific areas; it's valuable feedback as we continuously work to improve our services.
Reply from Sim Local
Hello Logan,
We are happy to hear that our service was helpful, efficient, and clear for you. We appreciate your positive feedback and thank you.
Great service
21 March 2026
Reply from Sim Local
Hello,
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our service. Your feedback truly means a lot to us, and we look forward to assisting you again in the future.
Reply from Sim Local
Hello Carmel,
We appreciate you sharing that our service was helpful and excellent! Thank you for your positive feedback; it means a lot to us.
Everything worked as expected apart…
Everything worked as expected apart from not being able to see the amount of data used in the sim local app which made managing data usage impossible. Also, as soon as the plan was activated, I started receiving endless calls from France which I presume were spam or phishing calls.
4 March 2026
Reply from Sim Local
Hello,
We appreciate your feedback and are sorry to hear about the data monitoring issue and the spam calls. We will investigate the data usage display problem in our local app. We're also concerned about the unsolicited calls and will look into this matter further. Thank you for bringing these issues to our attention.
Everything was working very smoothly
Everything was working very smoothly. Particularly when I was using the maps feature on my phone for navigating around Barbados, the connection came in very quickly and was very useful. Thanks.
3 March 2026
Reply from Sim Local
Hi Kevin,
We're happy to hear that everything was working smoothly for you! It's great to know the maps feature was useful for navigating Barbados and that you experienced a quick connection. Thank you for your positive feedback.
The lady was helpful
The lady was helpful, friendly and made sure my SIM worked, I am a pensioner and find technology difficult and I felt she went that extra mile.
20 March 2026
Reply from Sim Local
Hi Loraine,
We're happy to hear that you had a positive experience! It's wonderful to know that our team member was helpful and patient in ensuring your SIM card worked. We appreciate your feedback.
I bought 1 GB for 7 Days
I bought 1 GB for 7 Days. I didnt use my Phone at all on the first day (coz i forgot it at home). After that day the internet didnt work any more. That was really annoying. My Boyfriend also had 1 GB for 7 Days. He used his Phone the whole day and it still worked more Days.
6 March 2026
Reply from Sim Local
Hi there,
Thank you for your feedback ,I’m really sorry to hear about your experience, I understand how frustrating that must have been.
Just to clarify, our 1GB / 7-day plans remain active for the full duration, however the data allowance (1GB) can be used at any time within those 7 days. Once the 1GB has been fully used, the service will stop working unless a top-up is added.
It’s possible that the data was used up earlier than expected, which would explain why the connection stopped working, while your boyfriend may have used data differently across the days.
We’ve reached out to you directly to explain this in more detail and to assist further. If you’d like, we’d be happy to guide you on how to track usage and top up your plan.
Very smooth experience instaling and no…
Very smooth experience instaling and no problems during use.
Can recommend 💯%
21 February 2026
Reply from Sim Local
Hey Tor,
We're happy that your installation was smooth and you had no issues! Thanks for recommending us; we appreciate you sharing your positive experience.
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