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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the company for its excellent customer service, highlighting the team's helpfulness, responsiveness, and cooperative approach in resolving issues and providing updates. Many people appreciate the quality of the products, finding them to be good and authentic, with a wide variety available. However, some customers experienced issues with order and delivery, noting that shipping times can be longer than expected, and tracking information is sometimes unreliable or difficult to follow. A few other people also felt that the quality of some items was not satisfactory, or that products received were close to their expiry dates.

What people talk about most

Product

Consumers generally express satisfaction with the products offered, highlighting a wonderful selection and... See more

Order

Customers had ambiguous experiences with order. Many reviewers expressed frustration with cancelled orders,... See more

Delivery service

Clients share ambiguous opinions on delivery service. While some reviewers praise the fast shipping,... See more

Customer service

Reviewers highlight positive aspects of customer service, often praising the helpfulness, responsiveness, and... See more

Quality

Customers consistently note ambiguous experiences with quality. While many reviewers praise the high quality... See more

Based on these reviews

Rated 4 out of 5 stars

Ordered a couple of items online. Status update on order processing will good. I got to know the status onky after I followed up. Then a tracking link was shared. Though I am told that shipping will... See more

Rated 4 out of 5 stars

My first order had some payment issues, but they responded quickly and resolved everything right away. Delivery is taking longer than I expected, but overall their service has been very good.

Rated 4 out of 5 stars

I ordered a few things from Silkrute on the 20th of July. Did not get any link for proper tracking, so after 5 weeks wait, I thought this site was a scam. I sent an email to the support team, and they... See more

Company replied

Rated 5 out of 5 stars

Silkrute are providing me awesome services. Team is cooperative and helpful to deliver products to overseas. They are great in the communication and how to do best way help their valuable customers. T... See more


Company details

  1. Online Marketplace

Written by the company

Sell Globally


Contact info

4.2

Great

TrustScore 4 out of 5

298 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 7% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

I had issue with items out of stock !I…

I had issue with items out of stock !I was not notified from Silkrute & had no idea on reasons for the refunds! I contacted Silkrute , who explained then & reassured me they will take on board same! I will continue to buy from Silkrute, their products are authentic, reasonable prices and they take care with packaging. Thank you Silkrute for your diligent customer care 😊

8 February 2026
Unprompted review
Rated 1 out of 5 stars

I ordered 1000g of YUVIKA Niranjan Phal…

Edited March 09, 2026:
Got refund for my order but I wouldn't order on this site again because they wasted my time.

March 05, 2026:
I ordered 1000g of YUVIKA Niranjan Phal - Sterculia Lychnoph and they arrived very late first thing. Important thing is, 90% of them are spoiled, don't bulge, have weird taste. It costed me close to 100$.

I am very disappointed. Please do not order from this website. They are cheating people sending expired products.

5 March 2026
Unprompted review
Rated 4 out of 5 stars

Good products and reasonable prices

I have ordered from them a few times now, what they offer is what they deliver. Item are well packaged,y only issue this time was with the delivery driver who didn't attempt to communicate arrival and left package at post shop without notifying me.

13 February 2026
Unprompted review
Rated 1 out of 5 stars

Ordered a keratin hair mask…

Ordered a keratin hair mask Schwartzkopf and received same brand but different product and smaller size. I’ve been waiting about 3 weeks for delivery but I could have ordered the product received at half price and have it in 2 days from any other uk site. Shame

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Very happy customer

Place the order on 30/1 for a skin care product that is no longer available in Australia. Sent a email to clarify something with my order and got a very pleasant & prompt reply.Received my order 16/2 which I think is a very reasonable time frame.
Products were exactly what I wanted.
Will definitely not hestitate to order again and recommend to friends.

16 February 2026
Unprompted review
Rated 2 out of 5 stars

Secondhand product

Purchased a card game but it has arrived and looks secondhand. The box is badly worn, it is cellotaped closed and has no plastic protective wrapping.
Editing my comment: Silkrute have refunded me. They insisted far too strongly that I amend my comment on this website. And then apologised.
Still Won’t be using Silkrute again.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

I ordered some Indian stuff from them…

I ordered some Indian stuff from them and I live in USA. The Payment was safe, and they timely provided me tracking number. Their customer service is highly helpful and professional. Silk rute is a trusted website. 💯 Recommend. Will order again soon.

31 January 2026
Unprompted review
Rated 5 out of 5 stars

Khapli wheat flour

Ordered Khapli wheat flour (also known as Emmer wheat) which is not available in NZ. Communication was quick and easy. Shipping charges were waived for orders over $80.00 - which is a big incentive to purchase. Will edit this review once I receive the wheat flour.

19 January 2026
Unprompted review

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