Silkrute Reviews 298

Don't deal with this company (unless you love hassles and delays). Unprofessional. Had to ask for email confirmation of my 6 item order, which was then given 6 order numbers and 6 tracking numbers (another hassle). Delivery was scheduled for 15-30 days. In comparison, orders from the US or China have been delivered within 7-10 days.
In addition, a couple of days later I was advised that one of the items was out of stock. In this age of technology, stock levels should appear on the website. I was offered a replacement. I chose 3 of an item that totalled $1.72 more than the original order. This was not accepted - they counter-offered with 2, not 3, with no mention of refunding me the difference. So I offered to pay the $1.72 difference. And posted this review on TrustPilot. They then accepted my offer - and asked me to edit my review!!
The saga continues.. one of the items was finally dispatched 12 days after ordering. The out of stock item - that they agreed to substitute - they cancelled a week later, and refunded. I need a spreadsheet to track all this.
The items spent 2 weeks in the sorting centre in India before moving on. Just unacceptable.
Next issue - 24 days after ordering, they cancelled 1 of the items and refunded it. Which meant it hadn't even been dispatched yet.
Altogether, very slow order processing and delivery; and unprofessional, unethical behaviour. Very polite the whole time though. But never again.
Note - received 4 items 34 days after ordering.

Thank you for the amazing service! Really happy with my purchase..🤓

The package arrived today in a very poor condition the eyeliners packages were filthy and the eyeliner inside were soft and unable to use. I am very disappointed waiting for over a month to receive rubbish.
I will be definitely leaving a very bad review on all social media possible ...
I will not withdraw my case with PayPal if anything I deserve compensation for your poor customer service and atrocious products .

I ordered an item from 9/10/25 today is 27/11/25 it means 39 day off order still not arrived yet. Also no update so very bad experience also I lost my money

My first order had some payment issues, but they responded quickly and resolved everything right away. Delivery is taking longer than I expected, but overall their service has been very good.

fair prices and products are good quality.

Great communication, great service! Fast answers when writing about delivery struggles; employees very open and helpful; always checking for confirmations about the solutions proposed. Finally got my super hair magic oil, in despite of canadian post strike!! Thanx!

The first time I made an order, everything went smoothly, but the second time, they sent the package to a completely different address in the UK. They keep referring me to the courier who did their job and delivered the package to the address on the label - the trouble is, it wasn't my address.

Silkrute won't take responsibility for their mistake and, after waiting 2 months, still haven't given me a refund.

I come across silkrute after so much search, it was great experience and alot of variety products there.indian products which are I can buy from UK. They shipped and maintained the after delivery process also very good. When i asked about the doubts, they responded very quickly and resolved it.i love shopping with silkrute ,i will shop again

Quick response

I really liked my shopping experience. I value their support.

Excellent customer service, competitive rates and fast shipping

High quality of product

Excellent customer contact and delivery of item is quick.

Placed an order for few items. Very prompt in replying the text messages.
Received the parcel in excellent packing nothing was broken etc. Very trust worthy company. I am very pleased their services.

The order was done on the 4th of October and till yesterday 24th Oct it showed still being processed India and I asked whats taking so long could they give me an update and today they cancelled my order out of no where. This is a dodgy company and website would never order from there again. I will update once the refund comes through

Really great experience ..smooth delivery and great quality product.

Excellent service by Silkrute. Well deserved 5 star review.

I had a great experience with Silkrute. I ordered several items and received them sooner than the anticipated delivery date. All the items were very well packed and protected so nothing leaked from the liquid items that I ordered. Customer service is also very generous and polite. When I contacted them to inquire about the process of ordering and tracking package, they provided me with detailed information. Definitely, I am going to order with them again!