Great experience, no issues with my order at all. Bought a led mask from them and I couldn't be happier
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Product is fine but I think that over £20 is an astronomical price for 2 replacement toothbrush heads especially for an older model . Only bought because I couldn’t source elsewhere .
Company replied
My experience with Silk'n has been really good, with fast shipping that arrived safely and on time. The company gives clear instructions and helpful customer support, which makes their beauty devices... See more
Company replied
I’m genuinely a fan of Silk’n. I first discovered the brand through their SilkyAir Pro and SilkyAir Flex hair tools — both of which quickly became staples in my routine. More recently, I started u... See more
Company replied
Company details
Written by the company
Silk'n is the global leader in professional aesthetic beauty devices for home use. Our philosophy is to bring technologies from professional beauty clinics to the comfort of your home. We believe that feeling good and comfortable in your own skin is essential, and our products make self-care moments luxurious and effortless. Founded on the principles of quality, safety, and efficacy, Silk'n has transformed the beauty industry by making advanced technologies accessible to everyone. Our innovative devices are designed to help you look and feel your best, ensuring that you enjoy those precious moments of self-care with ease and comfort. In the early 2000s, our team of professionals from the Intense Pulsed Light (IPL) beauty industry envisioned creating a device for home use. After extensive research and development, Silk'n introduced the world’s first IPL hair removal device for home use in 2006, achieving great success. Beyond IPL, we have embraced Radio Frequency (RF), enhancing our product range to include skin rejuvenation and reducing acne. As specialists in RF technology, we've also embraced innovations such as LED and Near-Infrared for skin rejuvenation and acne treatment, EMS for muscle stimulation, and Ion- and Infrared technology in our haircare tools to protect hair quality.
Contact info
Galileistraat 17, 3029AL, Rotterdam, Netherlands
- 0906-2130009
- customercareuk@silkn.eu
- silkn.co.uk
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As expected
It took about a week for delivery but the brush heads were well packed and arrived safely. They were exactly what I was expecting and do the job well. I will order again when required.
Excellent product
Ineffective Product
This hyaluronic slider gel just didn’t work with my RF device. I will be retuning it. The delivery was fast, but no response as yet to my contact about returning the product but I am within 48 business hours so hope to hear soon.
Good delivery except very expensive to…
Good delivery except very expensive to buy and expensive p&p
Disappointing: items missing, no one reply my further request
I have purchased two adapter chargers from Silk'n website. But I only received one of them. I have asked silk'n to send another one to me. But it has been more than two weeks and I haven't heard any reply yet.
Still waiting for order.
the package did not reach me.
Quality product
Easy to use website. Able to track the order. Good communication regarding the order. Good quality products.
Great product and came quickly too
It really does what it says
It really does what it says. Firms up skin smooths the tone and irons out wrinkles. I recently was asked had I lost weight which I hadn't off my body but had off my face. How good is that.
No problems with order and delivery.
My purchase hasn’t arrived
Love silk’s products,delivery was…
Love silk’s products,delivery was fast,efficient and professional .
Without doubt it's the best toothbrush…
Without doubt it's the best toothbrush that I've every bought.
Brilliant product
Brilliant product, I ordered Silkn^n Silder Gel.
~ excellent service fast delivery. Will definitely order again.
Thank you .
Saucy
New replacement Wave brush heads quick and easy to order delivery
was very quick excellent.
You have always supplied top of the…
You have always supplied top of the range products and offer some amazing offers.
Would definitely recommend this company and products.
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