Silencer Shop Reviews 

97,407
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 28,133 reviews, reviewers overwhelmingly had a remarkably great experience with this company. Customers frequently praise the exceptionally fast processing times and how wonderfully simple the entire purchasing procedure is to easily navigate from start to finish. People constantly highlight the incredibly helpful staff and exceptionally knowledgeable representatives who always make dealing with complex paperwork completely stress-free and wonderfully straightforward. Some reviewers were not happy with the customer service, noting frustratingly long wait times on hold and severely delayed responses from support teams. A few consumers also mentioned experiencing troublesome communication delays and difficulties when trying to resolve specific paperwork status updates or account problems.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting how the kiosk and step-by-step guidance make... See more

Service

Reviewers mention positive feedback about service, expressing deep satisfaction with the fast, seamless, and... See more

Product

Customers expressed great satisfaction with the product, highlighting the high quality and seamless... See more

Staff

Users describe positive interactions with staff, frequently highlighting knowledgeable dealers and friendly... See more

Customer service

Consumers find customer service to be positive, highlighting exceptional support from knowledgeable staff who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The fact that they work with you so quickly is why I recommend silencershop. They have quality product and the reps from BTO Range are so knowledgeable and very friendly which makes the local guys eve... See more

Rated 5 out of 5 stars

Straight forward process. Do yourself a favor and get the Single Shot Trust Unlimited to start with. It’s makes transferring, inheritance, use all easier. The dealer network is also very nice. Find on... See more

Rated 5 out of 5 stars

I went to Academy for my first suppressor purchase. The kiosk made things easy. The Academy workers were still trying to learn how to do processing, so it was a learning experience all around. But the... See more

Rated 5 out of 5 stars

Nick helped me through the process of buying a suppressor with everything even though the electronic signature. I have never seen so many different suppressors in one place in my life and they make... See more


Company details

  1. Hunting Store
  2. also in
  3. Hobby Store
  4. Sports Accessories Wholesaler

Written by the company

At Silencer Shop, our top goal is to provide the simplest buying experience possible for suppressors. We also work hard to provide great customer service and to offer unbeatable prices.

Silencer Ownership Simplified

Written by the company

Largest Suppressor Inventory
We have the largest selection of suppressor and suppressor accessories so you can find what fits your needs best.
NFA the Easy Way
We've made it easy for you to get what you need using the Silencer Shop kiosk and our nationwide network of dealers.
Dedicated Customer Support
Thanks to our dedicated customer support teams, you have an expert in your corner at every step of the NFA application process.

Silencer Shop Guarantee

100% money back guarantee

100% money back guarantee
If you are not 100% satisfied with your suppressor after your Form 4 is approved, you may return it to Silencer Shop for a full refund (in the form of a Gift Certificate) of the silencer (minus Tax Stamp) within 90 days of your Form 4 approval date.

Contact info

4.8

Excellent

TrustScore 5 out of 5

97K reviews

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4.8

All reviews

(97,407)

28,022 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Yup, bought another one

I thought dealing with Silencer shop was a definite 5 star rating. The store where I live (WI) also a 5 star in the way they helped me as a first time suppressor buyer. However…..the store opened at 8 am and when I got there, found out gent who does the mechanical part of the business, wouldn’t be in until 11:00ish. I live 30 miles away so it was a bit of a wait. Once he got there it was 5 star service. I’ll call first next time. (I ended up buying another suppressor from him before I left)

9 October 2026
Rated 5 out of 5 stars

Great customer service

It was great being walked through the process step by step of purchasing a suppressor. I was never rushed or pushed towards one or the other. The pros/cons and features of all the options that matched my needs were well explained. I had many questions which ALL of them were answered professionally and in detail.

10 October 2026
Rated 1 out of 5 stars

Truly tired of attempting a…

Truly tired of attempting a conversation via email or text with a bot.
The app says “ no response from you is necessary “after multiple submission attempts and there CERTAINLY was required input needed. Just use Silencer Central, they are seamless compared to Silencer Shop.

10 October 2026
Rated 5 out of 5 stars

Love the kiosk in my FFL

Love the kiosk in my FFL for fingerprints and how they streamline the whole NFA process. NFA be going away but these guys do customer service the right way

10 October 2026
Rated 5 out of 5 stars

Easy access over the Internet signing

Easy access over the Internet signing. Once I had done my initial sign in and showed all my pictures. It seems very easy. I just heard yesterday that starting yesterday we don’t have to do all this ATF stuff anymore. Is this correct?

10 October 2026
Rated 3 out of 5 stars

Your customer service was very polite…

Your customer service was very polite but when I had an issue with your NFA program they could not help. I was told I had to send an email to some technical support people. When I asked if there were anyone I could speak to on the phone, I was told no one in that department speaks to anyone on the phone. Luckily the manager at the retail gun store, not Silencer Shop, was able to fix the problem.

10 October 2026
Rated 5 out of 5 stars

Great customer service and great company

Great customer service as usual! I had a question about the process since it changed from the last purchase I made. It was answered quickly without a long wait. The SS process is the most efficient I've seen for transfers and they continue to help fight to get it better for everyone!

10 October 2026
Rated 5 out of 5 stars

Went online and updated my photo and…

Went online and updated my photo and information and was really easy. I’m no computer genius but easily got everything done from my phone. Very convenient and pretty cool technology. Made everything easy since I had already done fingerprints on earlier purchases on kiosk. I tell everyone that’s thinking of buying a suppressor to find someone with a silencer shop kiosk and be done in 10 minutes. Now even better without $200 stamp.

3 October 2026
Rated 5 out of 5 stars

The simple step by step process in the…

The simple step by step process in the purchase of my items and the assistance in making the paperwork painless.

Another point is the electronic updates on the status of my order. Great method for keeping customers in the loop.

10 October 2026

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