Sif Jakobs Jewellery Reviews 

604
•
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Bought a Perla ring with pearls. Within a week the pearls let go of the ring. Can happen... What really sucks is the bad customer support. Bad is an understatement, NO customer support. Despite emaili... See more

Rated 5 out of 5 stars

I’m so delighted with my beautiful Sif Jakobs ring, such a great design and extremely well made. The online order process including tracked delivery was easy and efficient and I was kept fully infor... See more

Company replied

Rated 5 out of 5 stars

Solving a problem: A problem occurred by sending my ordered good. Lisee at Sif Jacobs Customer Service, has solved this problem, getting back to me very quickly with a resolution. I was very impress... See more

Company replied

Rated 5 out of 5 stars

I first saw Sif Jacobs watches while visiting Denmark and fell in love. I found the website and decided to order. Ordering online was easy and I was emailed immediately. I was extremely pleased with m... See more

Company replied

Company details

  1. Jewelry Store

Written by the company

Sif Jakobs Jewellery designs and produces affordable luxury jewellery of the highest standard and quality with a modern expression. Sif Jakobs Jewellery has a minimalist luxurious feeling combined with an elegant personal style. The work is shaped by a background in nordic design and craftsmanship. Since the launch of Sif Jakobs Jewellery in 2009 the brand has grown rapidly and is regularly featured in popular fashion- and lifestyle media. Sif Jakobs’ unique and enchanting designs are now embraced by fashion- and jewellery stores worldwide and the brand’s international fan base continues to expand. Let yourself shine...

Sif Jakobs Jewellery

Written by the company

Let Yourself Shine
Our jewelry is exclusive, classically elegant and enhances the beauty of every woman. Handmade in the highest quality, available in different colors and sizes for a glamorous look.

Free delivery on all orders within EU

Enjoy free delivery on all orders within EU!

Don't worry about delivery costs. We offer free delivery on all orders within EU.

Contact info

3.9

Great

TrustScore 4 out of 5

604 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 69% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(604)

48 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful items and good quick service

Beautiful items and a great variety to choose from. Arrived from overseas within 3 days. Looks like fine quality from what I’ve experienced. So I would recommend you give them a try if you haven’t already.

17 September 2025
Rated 4 out of 5 stars
Sif Jakobs Jewellery logo

Reply from Sif Jakobs Jewellery

Dear Ramune,
We’re happy to hear that you’re pleased with the jewelry. Thank you for your review. Wishing you a wonderful day.
Kind regards,
Emilie from Sif Jakobs.

Rated 5 out of 5 stars

The necklace was pretty

The necklace was pretty. We had card with greetings as well. We really liked it

20 August 2025
Sif Jakobs Jewellery logo

Reply from Sif Jakobs Jewellery

Dear Ragnheiður, we are happy to hear about your satisfaction with the jewelry and the overall experience. We look forward to assisting you again.
Wishing you a great day.
Kind regards,
Emilie from Sif Jakobs.

Rated 4 out of 5 stars

Otherwise great

Otherwise great, but I did not receive those earrings which were available when I made my order and paid it. Compensation went right and in time.

31 July 2025
Sif Jakobs Jewellery logo

Reply from Sif Jakobs Jewellery

Hello Ria
We are sorry to hear that you were inconvenienced by our technical difficulties. However we are glad that you were satisfied with the compensation and service :)
Best regards
Emma

Rated 1 out of 5 stars

Do not use - You have been warned

I bought a piece of jewellery and need to return it because a gem is missing. And can I get a returns label? No. Three days and counting and numerous emails later - still no label. Trustworthy companies provide a return label when they deliver their products. This company isn't trustworthy.

Avoid this shameful organisation at any cost. Their jewellery is substandard and their returns policy is non existent and clearly their jewellery is bad quality.

Update: Sif have had the faulty return item now for one week and nothing received about when the exchanged item might arrive. A pure con. As I have already mentioned, please avoid purchasing from this store.

Update 2: 25th August and still no return - I REPEAT DO NOT USE THIS COMPANY, IT IS A SCAM TO TAKE YOUR MONEY

6 August 2025
Unprompted review
Sif Jakobs Jewellery logo

Reply from Sif Jakobs Jewellery

Hello Richard
We are sorry to hear about your dissapointment. We will of course exchange the necklace, you will receive your return label by email today. We sincerely apologize for the waiting time.
Best regards
Emma

Rated 5 out of 5 stars

Perfect pair

Earrings were exactly as described, excellent quality and a lovely sturdy reusable box. Easy to purchase and delivered quickly. My second purchase of many!!

17 July 2025
Rated 3 out of 5 stars

I ordered a gift wrap and a message…

I ordered a gift wrap and a message card along with the products, but they were not included in the delivery. The shipping process also took too long, and the packaging was not done with care — everything arrived messy and disorganized. Considering the price, I also found the product quality quite disappointing.

6 July 2025
Sif Jakobs Jewellery logo

Reply from Sif Jakobs Jewellery

Dear Irena,
We’re sorry that you did not receive the personal message and gift wrapping with your order. Please feel free to contact us at online@sifjakobs.com, and we will be happy to make up for what was missing.
We look forward to hearing from you.
Wishing you a great day.
Kind regards,
Emilie from Sif Jakobs.

Rated 1 out of 5 stars

One of the worst experience

First, a discount code for free shipping applied and showing that it is working got suddenly removed the second I pressed the button ‘complete purchase’ - upping the final amount of almost 15$. Even if I pressed back as to not complete the transaction, it was already too late, I received an email with confirmation of purchase but not for the amount that was indicated when I clicked on ‘complete purchase’ but for the amount of my basket plus shipping cost. I therefore understood that they removed at the very last second my coupon of free shipping.

Second, when I wrote them to inquire about this matter, they told me they could not do anything as they had no valid coupon for a free shipping at the time of purchase. I replied that the coupon was clearly working when I was entering all the payment info and discount code, that I saw the amount of shipping being removed from my total amount. I went back on the website and use the same code again to take screenshots and show them that it was still working. I also added that removing a code at the very last second is not a sensible practice and demonstrates bad faith.

They therefore accepted to give me the discount and reduced my total amount to the amount I was agreeing on to pay when I clicked the ‘confirm purchase’ button.

But it doesn’t end there, the day after offering me the discount, I received an email of confirmation of cancellation of my order. They wrote me saying they had to cancel my order because the item in my basket was now out of stock.

I went on the website again and check if the item was really out of stock and it was not…
I could have completed another transaction buying the same item. I could have even used the same discount code again as it was still working on the transaction page…

I therefore thing they simply did not want to complete my order with free shipping and that instead of fixing their website and remove the applicability of the discount code, they simply cancelled my order instead of assuming their mistake.

Unfortunately, I cannot recommend buying from a business that is treating its customers this way.

29 June 2025
Sif Jakobs Jewellery logo

Reply from Sif Jakobs Jewellery

Dear Roxanne,
We are sorry to hear about the experience you’ve had with us. We sincerely apologize and would like to assist you in the best possible way to ensure you have the best possible experience. If you contact us at online@sifjakobs.com, we will be happy to help you.
We look forward to hearing from you.
Kind regards,
Emilie from Sif Jakobs.

Rated 1 out of 5 stars

code not working multiple times and…

code not working multiple times and earrings came up as available again , bought them the notified not available and order cancelled-frustrating

11 June 2025
Sif Jakobs Jewellery logo

Reply from Sif Jakobs Jewellery

Dear Christina,
We sincerely apologize for this experience. We’re glad that we were able to assist you with an alternative discount code at the time. Unfortunately, the earrings are out of stock, and we were therefore forced to cancel the order. If there’s anything at all you need, please don’t hesitate to contact us at online@sifjakobs.com.
Wishing you a great day.
Kind regards,
Emilie from Sif Jakobs.

Rated 1 out of 5 stars

I am waiting since 15 may on my package…

I am waiting since 15 may on my package and still didn't got it. It june 20 now

9 May 2025
Sif Jakobs Jewellery logo

Reply from Sif Jakobs Jewellery

Dear Zerina, we are very sorry about the experience you had with the delivery. Of course, we always aim to provide the best possible experience for our customers. We have contacted the delivery service, and we have sent you an email. We look forward to hearing from you via email so that we can find the best possible solution to this issue.
Wishing you a great day.
Kind regards,
Emilie from Sif Jakobs.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look