Shurgard Self Storage - South Croydon Reviews 

Booked with agent on the phone , polite and helpful

The guys at Shurgard (South Croydon) have been terrific. From helping me sort out my unit, getting my security sorted out, to assisting me to fix my trike & letting me ride in their car park to gain my confidence. Above & beyond what they needed to do. Overwhelmed by their kindness.

Checked in a couple weeks ago now and the team couldn’t have been more helpful!! I needed a bigger locker than the one originally booked and moving was no issue. Team were great!! 100% recommend!

7 months in to the contract the rental is hiked up by £30 per month.
Just be aware when the initial rental appears to be a good deal

Well i had to cancel my current contract and start a new contract due to forever increasing rental costs, the funny thing is i had to move my belongings into a new unit on the same floor of exactly the same size, i explained that they were the same size units and asked if common sense could come into place, the response was i had relocate to the new unit and there was nothing they could do, so off i went and relocated my belongings into the new unit literally on the same floor....where did common sense come into play...

All round great customer service

The staff were very friendly and helpful. The entry system was a bit complicated with doing through the app however, everybody was very helpful to help me out. Overall a good service

Very professional - very helpful staff on my firts visit. Really like the digital approach.

Information on the price was inconsistent with the discussions I had online with a representative.

Very good experience, very easy, cost effective and our rep was very pleasant to work with.

Excellent service from start to finish. Very easy booking process, very helpful staff onsite when accessing my storage unit for the first time, and follow up call from the customer service team (can't remember his name!) the following day. Made a difficult task stress free, highly recommend!

Very high security..Entering and exiting with your app that's designed to you. Very friendly staff that are very helpful. The storage was clean and tidy. The unit was also clean which included your own unique keys.

Excellent customer service, detailed information explained clearly and great facilities. So very grateful to Darren & Daniel who helped with advice re container sizes for packing up our home.

Matthew at South Croydon was super efficient and super helpful. even checked after we moved in to see if everthing went ok

It’s great! I like the staff, and it’s well organized

I have used Shurgard before and always had a great experience. Unit was ready and waiting very quickly and staff were helpful and knowledgeable. Wouldn’t hesitate to use again and recommend.

The staff were welcoming and friendly and answered all my questions.

Helpful and wel

The staff are welcoming and courteous, ensuring that I had the best deal available at the time, showing me the unit that I was hiring and answering my questions with knowledge and understanding. For this they get 5 stars. I have reduced it to 4 stars because Shurgard's policy does not allow me to be called by my preferred name which infuriates me. Whilst the staff happily call me this, the name on the app and on the paperwork has to agree with my driver's licence. There should be a way to have someone addressed by their preferred name in this day an age!

Matthew and Darren looked after me beyond my expectation. My first time of renting a storage and they made it easier for me. Mathew's calmness and guidance and Darren's intermittent checks on me and providing extra assistance cannot be taken for granted; they are highly commendable.

I was also impressed when Danny called a couple of days later to find out if I had a good experience and offered a bigger room (at no cost because I am a new customer) if I needed it. I am really impressed with the customer service as you rarely get this anywhere now. Thank you!!
Every blessings guys! - Mathew, Darren and Danny (of South Croydon Shurgard)