Shuffle 

Reply from Shuffle

A day ago
We can see that you have left multiple reviews now. Please note that we do not use trustpilot as a means of communication with players. You can reach out to support at supportshuffle.com where we are available 24/7.

You gave me this response, but that’s not correct. We are not communicating through Trustpilot — this is where we conduct surveys and share real experiences and events. You told me that the Shuffle website provides 24-hour support for users, but in response I must say the following:

First, you blocked me from support, and the only way I can contact support is through email — and unfortunately, no one responds to emails either. I have complete evidence of everything that happened and I am speaking to you based on proof and documentation. I only want my rightful claim; I am not asking for anything extra.

I registered on Shuffle in 2023 and until one month ago I was fully active on the site. I never had any other account. You caused me a loss of $8,000, and unfairly and unjustly — exactly when I was only $2,500 away from leveling up to receive many bonuses and my lossback, and right when I was about to receive Airdrop 3 — you put my account into withdrawal mode under the pretext of verification.

After three years of activity on the site, I did not have level 3 verification, but I still accepted it and tried to verify. However, you did not approve it. Then, right after I shared my review on Trustpilot and asked for help from Shuffle and the site manager Mr. Noah, instead of helping me or fixing my account or returning my deposits, you disabled my account completely today.

This action is unfair, unjust, and illegal. You cannot treat a user this way after three years of activity — especially when you caused $8,000 in damages and did not return my deposits. I have video evidence of all my deposits. I only want my rights — nothing more.

I know who is responsible for what happened to me — it is Daniel from support. He has problems with me and many other users. He blocks anyone he does not like, and this is an abuse of his authority in support.

I am once again begging you to resolve my issue. I am a student and I deposited all my assets into the Shuffle website, but you created these conditions for me. This is not the right way to treat a user who has been active for three years. This is not how you treat a long-time user.

When no one knew about Shuffle, I was depositing, playing, and even losing money — but after the site became popular, you no longer respected old users.

Please just give me my rights — return my deposits and I will withdraw and hand over the account to you. That is my request. I do not think $8,000 is a large amount for Shuffle, but for me it is a huge sum. It is my entire asset.

Register

Login

Email or Username*
Raminpr
Password*

Forgot Password?

Your account is suspended, please contact support

I can even share here several emails that I sent and received no response or other documents. Please, I beg you to do justice and solve my problem because I have wasted my time on your site for 3 years. This is not my right or that of the old users.

Very user-friendly interface, very large selection – most of the well-known slots. Very friendly service. I recommend it!

fun gambling, solid site, obviously im down $ but thats cuz its fun and support is nice asf

Best website out there

Shuffle site is a thief and a scammer
Friends, please refrain from depositing money to this site
There are many users like me...
I will not remain silent and I will inform you every day
Everyone should know that Shuffle is a thief and a scammer

Hello everyone Finally, the disgrace and betrayal of this site has been revealed They lock your account for no reason The funny part is that they don't give any explanation for your mistake. In fact, they act like a dictator. I request the Trust Pilot team to publish this without favoritism and based on law and justice for other .
The next forum is the cryptocurrency review page and building a signal for consumer rights in the European Union.
Now it is under the control of higher authorities and the creation of ((Thrill Casino)) and its introduction on your official reward telegram channel. My first transaction, which was not even $1, was blocked((first deposit in thrill). The reason was announced by the order of the judicial authorities. Adding politics to cryptocurrency and direct interference in the assets of individuals and users is a kind of racism and one of the reasons for the pointless and hopeless behavior of users. Geographical restrictions should not limit the user. I have not committed any mistake or violation. So it is clear that you extract personal information of people and in times of need, you shamelessly punish the user with your own stick of ignorance. In fact, you introduced Thrill Casino to extort and control personal information of people. In the coming days, I will follow up on the matter through more official sources by providing screenshots and the necessary documents.

hi again.my affiliate invited user( Hamid20) login to shuffle with Samsung a26 device. .. My phone is also a26. But they are two separate devices and are not connected to each other. Is this a misunderstanding or a mistake on your system? I really don't know why my account is locked. I'm going crazy. You don't even tell me the mistake and the reason for the account being locked. Using a common 2-factor code on one device. My legal exchange is on the sanctions list??? Check and analyze my history. I'm sure there was a mistake. All my deposits were legal and within my rights. If the number of devices creates a security risk, then I'll tell you clearly that you should check exactly that I unfortunately break my phone after losing in a game. In fact, I'm sick, but this is not a reason to lock my account. Check that none of the previous devices are online anymore. Every time I break my phone out of anger, I have to get a new phone. Now you have ruined my rhythm and peace. Really, if I made a mistake or an error occurred, I really have no information. Please review. Please.(hamid20) is my colleague.if needed I am ready. To send all legal document to prove and verify all my statement to shuffle
Regarding your comment, I first felt it necessary to send them a message via direct email (the Shuffle team does not respond to your email). I hope this time my message will be reviewed and checked. I am still wondering why my account, which is free and quiet, only deposits money and plays and is active in marketing, although weakly.. I am updating it... Also, we are currently in a 700 hour digital blackout... 😔

I don’t know about yall but if your sleeping on shuffle.com then your missing out on tons of great slots to sport betting and more! I can truly say this the number one online crypto casino out there beats Stake.com out the park with ease! Super fast redemption and as you gain levels they send you bonuses and show you much love with codes and all! And let’s not forgot the AMAZING SUPPORT TEAM they got like sheesh very quick to respond and go above and beyond to take care of all your questions and needs expically my girl BRENDA SHE MY FAVE! Thank you shuffle.com for all the good times and look forward to even more!

I like shuffle is best casino crypto

Support is very fast, it’s trally insane. They’ve helped me within just a few hours, every time. I’ve never seen this level of responsiveness in resolving issues on any other website. I gave 5 stars only because I couldn’t give more

I joined shuffle awhile back and won quite a bit on lightning storm, thanks for the hospitality, one of the best gambling crypto casinos I've ever been.

THANK YOU SHUFFLE, THE BEST CASINO IN THE WORLD BY FAR, THE BEST! SOON IT WILL SURPASS STAKE!!! Let's make that happen! Thanks Shuffle. Many bonuses. Great job, Noah! Aby1732

all loses 8k in 2 days only playing originals
games are rigged & RTP is totally fake

this site will drain your funds
those games are not fair

Shuffle username: codingarts

We were using shuffle on a regular base and got no problems before with withdrawals in the five-figure space, but now I wanted to withdraw an amount of 4.000€ and the transaction is in review since monday now.

We are a streamers and been using the casino so far, but with this delays in the withdrawal we consider to close all promotion of this casino. I got blocked from the live chat and got no answer on emails. I dont know what happened and I would be happy if someone can get back to me.

If the problems got solved I am happy to change the review, but I need an answer and approval of the withdraw.

I had money in the form of Shuffle tokens staked, but my account was wiped without warning. Be careful if you have large amounts of money.

I’ve had a great experience with Shuffle.com so far. The platform is easy to use, well-designed, and everything works smoothly. Transactions are fast and transparent, which makes using the service stress-free.

What really stands out is the overall reliability and user-friendly approach. The interface is intuitive, even for someone who doesn’t use similar platforms every day. Customer support has also been helpful and responsive whenever I needed assistance.

Overall, Shuffle.com feels trustworthy and professional. I’d definitely recommend it to anyone looking for a smooth and reliable experience.

Dear Shuffle Team,

Dear Shuffle Team,

shuffle username - 01komall01

Several other users have posted their feedback in this column, and I'm also experiencing withdrawal issues. My nickname is: 01komall01. I withdrawal 176.35 USDT on 09/02/2027. My withdrawal hasn't gone through yet. My transaction shows "Withdrawal (IN review). I've uploaded all the necessary documents. Since then, their team has disabled the chat option for me when I'm following up on the payment. They send the same email template, stating they're waiting for feedback from the compliance team. I deposited with Shuffle based on the positive review and the "instant withdrawal" option, and they're still not responding. I find this very insulting and I'm not sure if they're trying to scam me or just withholding payment. Please help if you can.

I got a warning from my browser security of site using a tool that isn't something anyone should do to players. They were spying on me. While playing and I lost all my winnings. $3900 i SHOULD HAVE LISTENED TO MY BROWSER I AM NOW UNDER 50K AND AS MUCH AS IT HAS ITS GOODS THERE ARE SO MANY BADS.

very bad and untrust able site
Lock my account without any reason
And don't give my money back

I would strongly urge anyone considering Shuffle to proceed with extreme caution.

My experience was initially positive, with fast responses and full access to live support. However, this changed immediately when I attempted to withdraw funds and was asked to complete enhanced KYC verification.

I complied fully and promptly with all requested requirements, including providing a selfie with my government-issued identification and a handwritten note. Since doing so, communication has significantly deteriorated. I have received no confirmation that my documents were received, no update on the status of my verification, and I am no longer able to access live support. Instead, I am redirected to email, where responses have become slow or non-existent.

This sudden change in responsiveness raises serious concerns regarding transparency, fairness, and the handling of customer withdrawals. While I fully understand and respect AML and compliance obligations, it is also the responsibility of licensed operators to conduct these processes in a reasonable, proportionate, and transparent manner. At present, this has not been my experience.

I currently have 708.92 CAD held in my account, with no clear timeframe or communication regarding resolution. The lack of transparency following full cooperation creates a significant loss of confidence in the platform and its internal controls.

If this matter is not resolved promptly, I will escalate through all appropriate regulatory and consumer protection channels, including the relevant Curaçao licensing framework, recognised dispute resolution bodies, and public compliance and industry review platforms. I will also continue to document this process publicly to ensure transparency and awareness for other users.

Until this situation is resolved in a fair and timely manner, I cannot recommend this platform to others. Users should carefully consider the potential risks associated with withdrawals, verification delays, and communication transparency before depositing funds.

Username - barjos12