Ordered 17 days ago and since then complete silence. No status update, no delivery information, nothing. I've had zero communication about where my order is or when it might actually arrive. Super dis... See more
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I love almost everything designed by Robert Kupisz. He is a real artist. We, living in Poland, don't need to feel inferior to great worldwide known fashion capitals and designers, because we also have... See more
Ronnie was super helpful. I bought a hat that was not classified as "for kids", however after the transaction I checked it with CHAT GPT and confirmed it is for kids. I had to cancel the order that wa... See more
I ordered T-shirt Jaqemous and received it with 4 pen dots around the logo (its corners) and big pen stain on the shoulder. Because I looked into the reviews which were so bad regarding returns I deci... See more
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Company details
Written by the company
Showroom by Miinto to największa platforma modowa w Polsce, która łączy najlepiej ubranych ludzi na świecie z unikalnym wyborem najwyższej jakości, luksusowej i ręcznie wybieranej lokalnej mody. Jako, że platforma showroom jest kolektywem sklepów, każde zamówienie jest starannie realizowane przez pasjonatów pracujących w najlepszych butikach na świecie. Czujesz się zainspirowany? Odwiedź nas na showroom.pl Jeśli potrzebujesz wsparcia, nasz Dział Obsługi Klienta jest gotowy do pomocy w każdej godzinie tygodnia na czacie.
Contact info
Hoża 51, 00-681, Warsaw, Poland
- kontakt@showroom.pl
- showroom.pl
3.2
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 74% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prada sunglasses very very beautiful
1 May 2025
Unprompted review
Very good quality of the fabric
Very good quality of the fabric, delivery on time and podrobiliby to return things really easy way.
25 April 2025
Unprompted review
Delivery cost
Delivery cost added even the worth of order was bigger enough to have it free. No response for claim for weeks.
7 May 2025
Unprompted review
Reply from SHOWROOM
Dear Robert,
Thank you for your feedback.
We take all constructive criticism very seriously. Our goal is always to enhance our customer service and ensure that our clients feel valued and heard.
I would love to help resolve your case, but I am currently missing some essential details regarding your order. If you could kindly reach out to us at kontakt@showroom.pl, it would be incredibly helpful. Please make sure to include "Trustpilot review" in the email subject line so that we can prioritize your inquiry and address your concerns without any delays.
I understand that your recent experience with us fell short of your expectations, and I sincerely apologise for any inconvenience caused.
We are committed to making every effort to enhance your experience with us, even if it is just a small improvement.
Thank you for considering giving us a second chance, and have a nice day.
Kind regards,
Kordian, Miinto Customer Success Team
GOOD SHOP...!!!
16 April 2025
Unprompted review
Highly satisfactory
The dress fits perfectly, like on the photo, and it has been delivered relatively quickly, given the fact that it was shipped from Spain to Poland. The instruction on how to return the item was provided in Polish, which I appreciate as a nice gesture (although I like the dress very much and I will certainly keep it).
8 April 2025
Unprompted review
i returned my package 3rd march and…
i returned my package 3rd march and till today I don't get my money Its almost 36 days waiting for money .Please be careful to choose SHOWROOM BY MINTO
3 March 2025
Unprompted review
Reply from SHOWROOM
Dear Aneta,
Thank you for your feedback.
We are truly sorry to hear about the delay in processing your return. Our dedicated team is actively working on ensuring that each registered return is handled as soon as possible, and we appreciate your patience during this time.
Unfortunately, we couldn't locate your order in our system with the information currently available. To assist you better and resolve this matter swiftly, could you kindly contact us at kontakt@showroom.pl? When you reach out, please provide us with more detailed information regarding your order, such as the order number, the items you returned, and any tracking information if available. This will greatly help us in locating your order more efficiently. Additionally, we kindly ask you to include "Trustpilot review" in the email title so that we can prioritize your inquiry and ensure it receives the attention it deserves.
Thank you once again for bringing this to our attention. We are here to help, and we look forward to resolving this issue for you as quickly as possible.
Best regards,
SHWRM Customer Service
Fast and professional delivery
Fast and professional delivery. Top quality product.
27 February 2025
Unprompted review
just warning about the fake products
it's very difficult for return procedure .
3 March 2025
Unprompted review
Unfortunately
Unfortunately, there in difficult contact with customer service . There was possibility to call them and talk , now they have any chat boots and you have wait long time to be conected with real person.Still good prices.
12 February 2025
Unprompted review
Second time in a row received different…
Second time in a row received different than ordered product. Shipping time below expectations + the rate and the return rate had to be covered by myself.
13 February 2025
Unprompted review
You didn't provide DHL return label
You didn't provide DHL return label, only UPS. It was inconvenient for me to search for UPS pick up points. Also, instructions about return with different carriers are not clear, complicated. I wasted a huge amount of time trying to understand them.
16 January 2025
Unprompted review
Reply from SHOWROOM
Dear Ievgeniia,
Thank you for your recent purchase from Showroom and for sharing your experience on Trustpilot.
I apologize most sincerely that we did not meet your expectations regarding the return shipping option.
I assure you that I fully understand the frustration this may have caused.
Furthermore, I have checked your order and I see that the return was processed on 23/01/2025 also the amount should already be visible in your account.
Once again, I sincerely apologize for any inconvenience you experienced.
We appreciate your feedback and will use it to further improve our services.
Kind regards,
Silvana, Showroom.pl
Needs major improvement
1) The platform has quite poor description of items- translation is done by AI/google translate and the outcome is not checked.
2) The search function does not allow to put items into wishlist which is inconvenient.
3) Pictures are limited or misleading - the skirt I purchased was supposed to be grey herringbone wool as per pictures, while the skirt that arrived was shiny black. Such item was also on sale though the showroom, but it was not what I selected.
9 December 2024
Unprompted review
Showroom cancelled my order after 5…
Showroom cancelled my order after 5 days with no reason, the shoes I ordered are still available in my size, but the price changed, so they cancelled my order with explaining that they can't sell me the shoes at the price I paid for them with Black Friday code.
Customer service tried to help but the price of the shoes I originally purchased went up significantly and was not reinstated.
4 December 2024
Unprompted review
Reply from SHOWROOM
Dear Inez,
Thank you for sharing your experience on Trustpilot.
I am truly sorry to hear that your order was cancelled. I have checked the website and it appears to be still available for the same price. It could be an error in our stock inventory as we are a collective of physical boutiques, and unfortunately, I am unable to verify this.
I can see that my colleague has already provided you with a new adequate discount code for your next order and I hope you will give us a second, and change your opinion about our services.
In case of any questions, please feel free to reach out to our Customer Success team.
Best regards,
Robert, Miinto
I've been buying by Showroom for quite…
I've been buying by Showroom for quite a long time. Everything goes smooth, quick delivery, quality products, easy returns. I'll surely come back.
25 November 2024
Unprompted review
I am comlitely not satisfied because I…
I am comlitely not satisfied because I received completely different product that ordered. I ordered scarf multicolor with red but I received totally different collie black an white which I do not wont to.!!!! I am very angry wich that! I paid for the product that I ordered ( it was shown on your page ) but I received totally different color and I do not wont it at all!!! I am very much disgusted and disappointed!!!
12 November 2024
Unprompted review
Reply from SHOWROOM
Dear Katarzyna,
Thank you for sharing your experience on Trustpilot.
I regret to learn about your unsatisfactory encounter. I fully empathize with the disappointment that arises when expectations are not met, and I am eager to enhance your Miinto experience.
Unfortunately, your order number is missing, preventing me from investigating the situation. To address your concerns effectively, please contact our Customer Success team. Rest assured, they are committed to offering the best possible resolution for your case.
We look forward to hearing from you.
Best regards,
Robert, Miinto
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