The Shirt Plugs Reviews 

364
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 186 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional product quality and the fantastic variety of retro and modern jerseys available for purchase. Many consumers also appreciate the responsive and helpful customer support team that quickly resolves issues and answers inquiries. However, some reviewers were not happy with the slow delivery times, noting that orders often took several weeks to finally reach their destination. Some people also felt that clothing sizing can be inconsistent, making it sometimes a challenging guessing game to find the right fit. A few other people also noted occasional issues with custom printing quality on the back of the shirts.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting amazing kits and pristine materials.... See more

Quality

People report positive experiences with quality, highlighting that the shirts are well-made and feature... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery_service, as consumer experiences vary widely. While many... See more

Order

Clients share ambiguous opinions on order, as experiences vary significantly between customers. While some... See more

Customer service

Customers had ambiguous experiences with customer service, revealing a clear divide in opinions. While many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered 3 shirts now from Shirt plugs had an issue with the sponsor on one of the shirts BUT this was sorted with a replacement being sent out as soon as i contacted them. Great shirt quality and curr... See more

Rated 5 out of 5 stars

When it comes to shirts, there are so many scammers and phonies out there making big promises but not delivering on quality. I’m very pleased that I found this website, the products are top-notch, and... See more

Rated 5 out of 5 stars

I loved loved the jerseys I got my dad for his bday! And the customer service and support is amazing!im Definitely ordering all our jerseys from the shirt plug

Rated 3 out of 5 stars

I guess most importantly, the jerseys are very good quality. The disappointing factor is the website says you will receive your items in 7-14 days from order date. It took almost a week itself for the... See more


Company details

Written by the company

At The Shirt Plugs, we’re passionate about bringing fans closer to the game. We specialise in high-quality football shirts and a wide range of football apparel. Whether you’re searching for the latest seasons releases or iconic classics, we make it easy to build your dream football collection. With over 15,000 happy customers, free global shipping, and friendly customer service, we aim to give every fan an unbeatable shopping experience. Our mission is simple: quality gear, fair prices, and a smooth, reliable process from checkout to delivery. Join the community. The Shirt Plugs have you covered.


Contact info

4.0

Great

TrustScore 4 out of 5

364 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 45% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(364)

188 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing camisas!!

I ordered several shirts from The Shirt Plugs leading up to the World Cup and I couldn’t have asked for better quality shirts. Beautiful!

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Ik have 2 shirts now

Ik have 2 shirts now. Both of very high quality. One is the dutch national shirt of the worldcup 98 en the other is this year shirt from Colombia. Fit, colors, fabric, it's all very good. Shirt came pretty quick in a sales bag. Overall. Compact, website, quality en delivery very good.

10 June 2026
Unprompted review
Rated 1 out of 5 stars

I never received my order

I never received my order
They claim to have delivered the parcel but I never received it. The day they claim to have done the delivery I was away in Bolivia so there is no chance I could have opened the door. When I asked their client services this was there answer: "contact Royal Mail". I would believe one might feel a bit more concerned to actually fulfill the order until you receive the jersey. Quite appalling client service and obviously don't trust them with your money! Hard to understand what business they are running but probably scamming people.

3 June 2026
Unprompted review
The Shirt Plugs logo

Reply from The Shirt Plugs

Hi Maxime,

After you contacted our support team, we responded promptly. We provided the delivery confirmation, photographic evidence showing the parcel at your property, and we also contacted Royal Mail directly. Royal Mail confirmed the parcel was successfully delivered and supplied additional delivery evidence. During our correspondence, you also confirmed that the property shown in the delivery photographs was indeed your address.

Unfortunately, once a parcel has been marked as delivered by the carrier, confirmed by Royal Mail and supported by photographic evidence, there is very little a retailer can do from our side.

For this reason, we advised that the next step would be to pursue the matter with Royal Mail, as they are the party responsible for the delivery and any investigation or compensation relating to a confirmed delivery.

We reject the suggestion that this was a scam. We fulfilled the order, provided tracking, investigated the matter on your behalf, contacted Royal Mail directly, and shared all evidence available to us throughout the process.

We genuinely regret that you're unhappy with the outcome, but we did everything reasonably possible to assist based on the information and evidence provided by the carrier.

The Shirt Plugs Team

Rated 5 out of 5 stars

Fantastic.

Fantastic.
Better than the originals.
Very cheap also.
I'll be buying more from
The Shirt Plugs

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

Next to having a huge range of retro and modern shirts, Shirt Plugs also handles custom orders. I was honestly skeptical at first about whether they could pull it off, but they exceeded every expectation when my 2013 Real Madrid UCL away shirt arrived complete with all the patches. From the first conversation about what was possible, to the ordering process, to delivering even faster than promised… everything was spot on.
10/10 guys!

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Great quality shirt

I was blown away by the initial quality of these shirts. They look genuine and have sewn on club badges etc.

It is very important to buy a size, maybe even 2 sizes up however as these appear to be Chinese sizes. I generally like retro shirts to be a baggier fit, but as a 6ft2 guy with broad shoulders, an XXL, which is the biggest size they do, is probably a bit tighter than I would ideally like. If they had 1 size bigger that would be perfect.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

I’ve bought 10 plus jerseys on multiple…

I’ve bought 10 plus jerseys on multiple different occasions and loved the product every time. Easy to work with and great customer service! My jerseys are all great quality and have stayed that way even with lots of wear and washing.

23 May 2026
Unprompted review
Rated 3 out of 5 stars

Shirt Plug review retro Parma

I decided to try this company as i regularly purchase from a range of football shirt providers both online and through TikTok. I had read reviews of Shirt Plugs so decided to try for myself.
I went for a retro Parma shirt and due to the vintage nature of the shirt anticipated it would be a copy.
The shirt itself was well packaged and arrived within 10 days as per the terms on site. Quality is generally good however they are areas of visible stitching within the manufacturing which indicates a slightly lower quality stock. The shirt cost £41 which is a tad expensive and on the higher side of replicas I’ve bought however all in all happy enough with my purchasing experience.

22 May 2026
Unprompted review
The Shirt Plugs logo

Reply from The Shirt Plugs

Hello Graeme,

We’re glad to hear your order arrived within the estimated timeframe and that you were overall happy with your purchasing experience. However, we are sorry to hear about the stitching concerns you mentioned. Our shirts should always arrive in excellent condition, and quality is something we take very seriously.

Please contact us through the live chat box in the bottom right corner of our website so our team can take a closer look and assist you further with this. We have staff available 24/7, and we’ll always do our best to help resolve any genuine quality concerns.

Thank you again for the feedback, as it helps us continue improving.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look