The Shirt Plugs Reviews 

356
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 179 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of products, especially the jerseys, often describing them as top-notch and incredible, with an excellent fit and feel. Many also appreciate the wide selection of retro and custom items available. However, some people experienced significantly slow delivery, with orders taking weeks or over a month to arrive, sometimes lacking communication. A few customers also reported unhelpful or unprofessional customer service, alongside concerns about product sizing, poor quality custom prints, or manufacturing defects.

What people talk about most

Product

People report positive experiences with product quality, with many reviewers praising the excellent quality... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the excellent and high... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reviewers reporting quick delivery... See more

Order

Consumers find order experiences to be ambiguous, with many expressing significant frustration over delays... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the amazing, responsive, and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I guess most importantly, the jerseys are very good quality. The disappointing factor is the website says you will receive your items in 7-14 days from order date. It took almost a week itself for the... See more

Rated 5 out of 5 stars

No better place to get your retro football tops! I picked up three in the 3-for-2 deal, and the quality of each one was incredible. One was for my brother, an AC Milan shirt as growing up we were alwa... See more

Rated 5 out of 5 stars

When it comes to shirts, there are so many scammers and phonies out there making big promises but not delivering on quality. I’m very pleased that I found this website, the products are top-notch, and... See more

Rated 5 out of 5 stars

Took wee while to come but honestly worth the wait, qualty of Napoli shirt great & great service from #Shirtplugs also, will def' be purchasing again in near future... 'Highly recommend'


Company details

Written by the company

At The Shirt Plugs, we’re passionate about bringing fans closer to the game. We specialise in high-quality football shirts and a wide range of football apparel. Whether you’re searching for the latest seasons releases or iconic classics, we make it easy to build your dream football collection. With over 15,000 happy customers, free global shipping, and friendly customer service, we aim to give every fan an unbeatable shopping experience. Our mission is simple: quality gear, fair prices, and a smooth, reliable process from checkout to delivery. Join the community. The Shirt Plugs have you covered.


Contact info

4.0

Great

TrustScore 4 out of 5

356 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 46% of negative reviews

Typically replies within 1 month

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4.0

All reviews

(356)

178 reviews in the last 12 months

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Rated 2 out of 5 stars

4 Weeks+ Delivery, NO returns, Replica only

-Extremly slow delivery (4 Weeks) which doesnt help for a Jersey during the World Cup which was marketed with 1-4 days delivery
- Claims to be 'Exchange' only not Refunding
- Returns should be sent to Australia on their own cost even though this is not where the suggested business adress is located
- no official business address, legal notice or imprint visible
- Shirt does not seem to be officially licensed from quality perspective

This is close to being a SCAM not following regular business practices.

8 July 2026
Unprompted review
The Shirt Plugs logo

Reply from The Shirt Plugs

Hi Christian,

We're sorry that your experience did not meet your expectations.

Firstly, we sincerely apologise for the delays. Your order was placed during the peak of the World Cup, which was by far the busiest period in our company's history. Despite hiring additional staff and bringing in as much stock as possible, the unprecedented demand meant that some orders took longer than usual.

We would also like to clarify that we have never advertised a 1–4 day delivery timeframe. Our website clearly states that our free shipping service takes approximately **10–14 days after dispatch**, and during the World Cup we communicated that processing times were longer due to the exceptional demand.

Regarding our policies, our website clearly states that we operate an **exchange-only** policy. This policy exists to protect our business from customers purchasing shirts for major events such as the World Cup, wearing them during the tournament, and then attempting to return them for a refund afterwards.

Our returns policy also clearly states that returns are sent to **Australia**, as that is where our business is based. This information is available before purchasing, allowing customers to make an informed decision.

Finally, we're disappointed to see our business described as a scam. We fulfilled thousands of orders during the World Cup, and while we acknowledge that delays occurred during this exceptionally busy period, our policies, shipping timeframes, and return procedures are all published on our website for customers to review before placing an order.

Rated 5 out of 5 stars

Tremendous 1:1 copies

Tremendous 1:1 copies. Lots of choice and great quality! You have to size up, but the size chart is very clear 🇧🇪

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Shirts were great

Shirts were great, minor issue with delivery but customer service was able to resolve. Would buy again!

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing! Honestly thought it would take longer to arrive given the world
Cup is on and how busy these guys must be but wow, came quickly, amazing quality and will continue to buy from again and again! Keep up the amazing work!

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Quality Shirts & Team

Quality shirts that arrived just in time for our game!
The team was super communicative and helpful when we reached out to them.
Can’t wait to buy from the again!

3 July 2026
Unprompted review
Rated 1 out of 5 stars

Rubbish and scam

I bought four identical shirts for the family and they were all of poor quality. The seams are crooked and bubbled and the pieces that are sewn on are crooked and misaligned. It looks like the shirts was sewn by an 8-year-old with Parkinson's. Too bad you can't attach pictures here to show what rubbish it is.

Did I mention that the communicated delivery time of 10-14 days took 32 days?

They even faked reviews on the website in my name.

In case of complaints you can contact them through Instagram and when you do that you get blocked.

Never again.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience

Wow! Absolutely outstanding shopping experience with The Shirt Plugs! I received my country’s 🇭🇷 jersey extremely quickly and it was of the highest quality. I have purchased from this business before and have never had any issues. Thanks for being reliable and trustworthy. I will be purchasing again and would definitely recommend this site to others.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Good Stuff

Good quality stuff for the price, totally legit. Pretty quick delivery too considering currently World Cup at the moment. Not much else to say!

5 July 2026
Unprompted review
Rated 3 out of 5 stars

After nearly a month of waiting


After nearly a month of waiting, I finally received the five shirts I ordered, so I wanted to share my experience before anyone decides to buy.

This company sells replica jerseys from different teams. Pay close attention to the sizing charts and product photos before ordering. The shirts are shipped from China, and it seems likely that the company is sourcing them from another supplier and then reselling them.

If you’re in the United States, keep in mind that packages can get delayed in customs, sometimes for an unpredictable amount of time.

In my case, I placed my order on May 31 and received shipping information on June 4. However, the package wasn’t even handed over to the shipping carrier in China for nearly a month. It appears there may have been an issue with their supplier or fulfillment process.

As for the jerseys themselves, the quality is decent but not perfect. Some badges and logos look smaller than they should, and a few details appear incomplete. I own an original Adidas Mexico ’86 jersey, and when comparing it to the replica, the differences are noticeable. On the other hand, the Real Madrid jersey I ordered looks quite good.

Overall, the quality is acceptable for the price, but don’t expect exact replicas of the originals.

I’m giving them 3.5 stars. Their customer service was helpful and changed my size from Medium to Large after I realized the Medium measurements were too short. After waiting for so long they were wiling to give me a refund but the order started moving. However, the month-long wait significantly impacted my experience.

I’ve since found sellers in China offering what appear to be the same jerseys for around $16, with even better quality. If you’re willing to do some research, you may be able to find those suppliers directly rather than paying a middleman.

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Well my jersey arrive on time for my…

Well my jersey arrive on time for my Colombia match yesterday. Is so beautiful jersey , the quality , the numbers on, the patches definitely inlove with my New Jersey and let’s go Colombia for the World Cup ❤️‍🔥🇨🇴⚽️.

Definitely best place to get vintage jerseys. Thanks a lot

4 July 2026
Unprompted review
Rated 5 out of 5 stars

The quality of this jersey BLEW MY

The quality of this jersey BLEW MY
MIND. When buying online, you never know if your drop shoulder tee (or jersey in my case) is actually going to be drop shoulder, but this jersey is exactly as shown in photos. I bought 2 for my boyfriend & I. Because it’s an oversized fit, I went with my actual size (S) & it fit perfectly. I’m 5’4” & 135lbs. This jersey was so rare here on the east coast of the United States so everybody was complimenting them. The shipping & handling portion was exactly as it said it would be. I think it said it would take 4 business days to ship & 5-10 days to arrive depending on where we are & it shipped in exactly 4 business days & arrived in less than 10. I’m very happy with this company, I will reorder from The Shirt Plugs & I’ve already shared their Instagram to family & friends who are interested in buying a unique jersey.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

The Shirt Plugs are an amazing team

The Shirt Plugs are an amazing team! The overall quality of my jerseys were fantastic! I felt like a little kid all over again finally getting my hands all the jerseys I ever wanted thanks to them, I finally made my dreams come true! I can’t wait to show off my cool amazing jerseys to all my friends and gift people for the rest of my life jerseys from this place! Thank you Shirt Plugs!

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Love all the Jerseys to the point where…

Love all the Jerseys to the point where I want to buy more and have a collection. My only disappointment was I bought it on the 5 of June, and I know it says it can take time through transit and inspections but as a Swedish person who ordered a Sweden jersey, I was hoping it would arrive while we were still playing and not after. 5th of June to 19th of June was my thoughts as it stated 14 days, would’ve been fine if it was after anyways but it came on the 3rd of July, 29 days later. I don’t think there’s much you can do as it is a location/maybe European problem, but if there is a chance of fixing the long waiting time, please let me know, because I’m very interested in more!!!

3 July 2026
Unprompted review
Rated 1 out of 5 stars

Very poor service and missing shirts

Ordered five shirts. Took over 10 days to be notified two not in stock. Informed would not accept returns or refunds so had to order two more. Over a month since ordering shirts and not had any information about two new shirts being dispatched and all messages being ignored. Would highly recommend using a different supplier.

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Smashed it 3 times in a row

I used The Shirt Plugs for 3 orders now. And every time I order, the delivery is timely, the quality of the shirts are amazing, and the customer service dealt with my requests in a very friendly and open manner. I keep an eye on all the latest shirt arrivals to expand my collection. Highly recommended

27 May 2026
Unprompted review

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