The Shirt Plugs Reviews 

349
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 179 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of products, especially the jerseys, often describing them as top-notch and incredible, with an excellent fit and feel. Many also appreciate the wide selection of retro and custom items available. However, some people experienced significantly slow delivery, with orders taking weeks or over a month to arrive, sometimes lacking communication. A few customers also reported unhelpful or unprofessional customer service, alongside concerns about product sizing, poor quality custom prints, or manufacturing defects.

What people talk about most

Product

People report positive experiences with product quality, with many reviewers praising the excellent quality... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the excellent and high... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reviewers reporting quick delivery... See more

Order

Consumers find order experiences to be ambiguous, with many expressing significant frustration over delays... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the amazing, responsive, and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I guess most importantly, the jerseys are very good quality. The disappointing factor is the website says you will receive your items in 7-14 days from order date. It took almost a week itself for the... See more

Rated 5 out of 5 stars

No better place to get your retro football tops! I picked up three in the 3-for-2 deal, and the quality of each one was incredible. One was for my brother, an AC Milan shirt as growing up we were alwa... See more

Rated 5 out of 5 stars

When it comes to shirts, there are so many scammers and phonies out there making big promises but not delivering on quality. I’m very pleased that I found this website, the products are top-notch, and... See more

Rated 5 out of 5 stars

Took wee while to come but honestly worth the wait, qualty of Napoli shirt great & great service from #Shirtplugs also, will def' be purchasing again in near future... 'Highly recommend'


Company details

Written by the company

At The Shirt Plugs, we’re passionate about bringing fans closer to the game. We specialise in high-quality football shirts and a wide range of football apparel. Whether you’re searching for the latest seasons releases or iconic classics, we make it easy to build your dream football collection. With over 15,000 happy customers, free global shipping, and friendly customer service, we aim to give every fan an unbeatable shopping experience. Our mission is simple: quality gear, fair prices, and a smooth, reliable process from checkout to delivery. Join the community. The Shirt Plugs have you covered.


Contact info

4.0

Great

TrustScore 4 out of 5

349 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 11% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(349)

174 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My 1996 U.S.A

My 1996 U.S.A. jersey is amazing! This website is amazing and the people that operate it are great! Will be ordering more and will be telling everyone I know that likes jerseys about this!

13 June 2026
Unprompted review
Rated 5 out of 5 stars

Great quality jerseys

The two jerseys that I ordered were good quality, with authentic number and font on the name plate. I’ll definitely be ordering again.

30 June 2026
Unprompted review
Rated 1 out of 5 stars

Paid but Never Received My Order

⭐☆☆☆☆

Very disappointing experience. I waited over 4 weeks before my order was even shipped. When it finally was, the package never arrived. I was told that DHL was unable to deliver it, but no solution was ever offered.

I contacted customer support several times, but they simply told me to deal with the shipping company myself instead of helping or refunding me.

In the end, I lost my money and never received my order. I cannot recommend this company.

13 July 2026
Unprompted review
Rated 1 out of 5 stars

Feels like a scam

It's been 10 days. No updates on my order. I try to contact them and it's AI support or pre-filled messages that aren't relevant to my problem. No actual way to contact a real human being and discuss the issue. The shirt are ordered doesn't even show in the shop anymore. I type my order number and phone number into the track your order bar and it says it can't find it. I have to go to my shopify account to track it and it just says "preparing your order"This feels like I've been scammed.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Qualidade

My order was placed on June 14 and was delivered on July 6. The quality of the product is excellent. It’s not an original item, of course, but it’s a very high-quality replica with embossed details, excellent stitching, and even the fabric closely matches the original. I’m very impressed with the overall quality.

I think some people expect international orders to arrive within a week, but it’s important to remember that these products are shipped from countries like Thailand or China, and shipping takes time. If you’re buying for a special event, I’d recommend ordering at least a month in advance to avoid disappointment.

Overall, I’m very happy with my purchase. I’ll definitely buy again and highly recommend this seller!

13 June 2026
Unprompted review
Rated 4 out of 5 stars

Good enough for the price

The quality of the jersey I bought it’s very good, I don’t really see the difference from the original one, my only issue was that it took longer than promised when I make the purchase, it was supposed to be sent the 23 of June and got actually sent the 26, with a promise of 7-10 days, it arrived today 9 of July, a few days extra so I dont complain to much, I wish they would give a tracking number that indeed gives updates since the beginning, they gave the dhl number for when the package enter the country and didn’t gave updates until the last 3 days so it didn’t felt safe enough I was not getting scammed, I’m glad I didn’t tho. Also the sizing it’s quite small so I order a very big one to fit properly

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Looks sus but isn’t. Great quality

The reviews originally made me question it… but this is not a scam. The shirt arrived, great quality and price. It took a few days to get info which worried me at first, but then I DMed the company on Instagram and they answered reassuringly. Highly recommend their stuff!

30 June 2026
Unprompted review
Rated 2 out of 5 stars

4 Weeks+ Delivery, NO returns, Replica only

-Extremly slow delivery (4 Weeks) which doesnt help for a Jersey during the World Cup which was marketed with 1-4 days delivery
- Claims to be 'Exchange' only not Refunding
- Returns should be sent to Australia on their own cost even though this is not where the suggested business adress is located
- no official business address, legal notice or imprint visible
- Shirt does not seem to be officially licensed from quality perspective

This is close to being a SCAM not following regular business practices.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Tremendous 1:1 copies

Tremendous 1:1 copies. Lots of choice and great quality! You have to size up, but the size chart is very clear 🇧🇪

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Shirts were great

Shirts were great, minor issue with delivery but customer service was able to resolve. Would buy again!

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing! Honestly thought it would take longer to arrive given the world
Cup is on and how busy these guys must be but wow, came quickly, amazing quality and will continue to buy from again and again! Keep up the amazing work!

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Quality Shirts & Team

Quality shirts that arrived just in time for our game!
The team was super communicative and helpful when we reached out to them.
Can’t wait to buy from the again!

3 July 2026
Unprompted review
Rated 1 out of 5 stars

Rubbish and scam

I bought four identical shirts for the family and they were all of poor quality. The seams are crooked and bubbled and the pieces that are sewn on are crooked and misaligned. It looks like the shirts was sewn by an 8-year-old with Parkinson's. Too bad you can't attach pictures here to show what rubbish it is.

Did I mention that the communicated delivery time of 10-14 days took 32 days?

They even faked reviews on the website in my name.

In case of complaints you can contact them through Instagram and when you do that you get blocked.

Never again.

3 July 2026
Unprompted review

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