Moment Reviews 

Be aware of ordering.
Products are worse quality than they seem from reviews and returns outside of US are so expensive that I think it's a scam. For example.
I paid 221,40 USD for a case and VND 2-7 stop Quicklock (including taxes and shipping), while I tried to return it because the quality isn't as expected (the VND gives brownish/yellowish picture, and it wobbles on the case, case is massive, bulky and has bad design that doesn't let you connect some SSD disk which makes this setup no sense at all). I received information, that I will be refunded about 30 USD. You can't call this any other way than a scam. Because the taxes won't be returned (understandable and clear on the website) and the shipping cost also BUT they would want me to pay for their shipping label and the price is not clarified until the end of the return process. It's a joke. If they at least had a warehouse in EU than It would be ok to buy, try and eventually return. Other thing to keep in mind. Reviews on products aren't working (403 error), also when You want to post a review the page (yotpo) doesn't work. In my opinion this is all on purpose, wouldn't be surprised if the positive reviews were fake. Overall scam I am very disappointed.

According to the reply: Returns are totally not transparent. When you click Returns on the page, You don't get the address to return. Also in the Returns FAQ there is no address. But there is a link to the returns and exchange page, where You can start the process and also there is no address and when you finish the process - they inform you that you now have a label to send back the product... still with no address and a huge cost which You can't check before the end of the process. In my opinion all of this is made specifically to make it harder to return products. Also they don't clarify the full cost of the return label until the end... in which comes out that I paid 221,40 USD, but they will return 30 USD :D/ joke.

Moment's support is really efficient. Whenever I needed assistance, they were always quick and friendly in their responses and, above all, they always solved my problem!

The Moment team is always ready to help me problem-solve and get the most out of their product as I build out my mobile video and photography gear. So far, I always gotten quick responses and a team that stands behind their product.

I had initially been upset with the shipping times being a little longer than expected, but the team at Moment were super responsive, and even refunded the shipping cost. I then went on to want to exchange my sling for a newer one and they handled that no problem. They are great with customer service and I will be a repeat customer!

I received exceptional support from Szabolcs. He was fast, easy to understand, and went above and beyond to find the best solution for me. 10/10 support!

Speedy detailed response, very engaged. The passion they have is evident. Always great interactions.

Fast and complete response on the help needed

Received my iPhone 15 Pro Max case from the US in no time at all here in the UK and couldn't be happier. Great quality, exactly as described. Case feels very premium.

I purchased a new iPhone 16 Pro and the M-series lenses I had purchased several years ago didn't work with it. I discovered that I could return the lenses for credit. The process for initiating the return was pretty easy and I received the credit after 2 weeks. Communication with the Moment team was timely and I didn’t have to wait long for answers to my questions.

Quick response to support for legacy products.

A delay in shipping led to a situation where I no longer wanted the product I’d purchased. Once I alerted the Moment team, Becca tracked down the issue for me, explained what had gone wrong, and issued the refund I requested. I’ve always had good experiences with Moment’s products but this offered a chance to see that they also excel in customer service.

Moment is easily one of the best quality companies to work with in photo & video we have ever encountered. Not only do they make the highest quality lenses for mobile, their staff and support team are second to none! Helpful, competent, quickly responsive and just all around super nice, the way they handle post-purchase tech and customer support has insured that we will be a lifetime customers. Highly and happily recommended.

I had a great experience with Moment’s Gear Guides via email.

From the outset, the response I received was clear, honest and transparent. Instead of a scripted or a generic reply, I was offered a practical solution that genuinely worked in my favour. After a challenging week, that kind of straightforward, problem-solving approach really stood out.

What impressed me most was how human the interaction felt. It was prompt, thoughtful and personal, right down to the head shot in the signature. That level of care matters more than many companies realise in a world of BOTS + AI.

Thanks to their help, I was able to purchase locally here in Australia and save a considerable amount of money, which I truly appreciated.

⭐️⭐️⭐️⭐️⭐️ I give five stars for excellent customer service. Professional, kind and refreshingly real. Job well done!

I returned a camera within the return window, like-new, and was hit with a 15% restocking fee (~$200+) because I didn’t include the original retail box/packaging. I genuinely did not see a clear warning about that fee during the return process, and I don’t normally think to go read a policy page just to return something. This felt like a “gotcha”, an horribly expensive gotcha, and left a really bad impression of Moment. I will never buy from them ever again.

Always helpful and the gear is great.
I've been a long time user of their lenses. They are great.

Moment customer support is excellent, responsive, and will work with you to address any concerns

I had questions about the fit of different iPhone cases and the moment mounts. This was later on a Saturday evening, and the Moment support team kept responding to my questions fairly promptly! That level of customer service doesn’t go unnoticed!

Service was super fast. Moment make great products🤟

Moment customer support is absolutely frictionless and well worth buying from Moment specifically for their ability to assist. Very quick response time, even during the holidays when I communicated it was low priority. Close to instant resolution on multiple occasions that required zero effort on the customer's end. I will 100% be buying from Moment in the future.