Moment Reviews 

Fantastic customer service to my query / problem I was having. Fast, understanding and solved the issue within 10 mins.

This team has been more than accommodating and helping me get started on my Photography journey in terms of answering questions quickly and effectively in a timely manner in providing above and beyond customer service to ensure that all my questions and have been properly answered to give me confidence moving forward. This team has been awesome, every single individual that I have connected with has been extremely helpful!

Great super trying to merge old account and prior purchased digital goods

Immediately responded within an hour, very kind and sent everything I needed to fix my problem!!

Very helpful and knowledgeable customer service, thanks to Becca.

Great support and help on refund with Rahul! Mahalo

They really care about customer care and making sure they fix every problem and I just wanna say to Rahul Rokade and his team thank you for helping me and take good care of me look further to shop with you in the near future.

The people working on customer service are very polite

I am so happy that Rahul assisted me with all my inquiries and question on my order. He updates me all the time what the status of my Order and communicated internally with his team synchronously. This man deserves a standing ovation. Thank you for this wonderful experience and excited to use my new lenses which I dreamed to have long years ago. Promote this guy and give him bonuses with his team.

Very quick, detailed, and specific response from the gear team, specifically Becca, regarding my question. I appreciate this a lot.

I was thoroughly pleased with the assistance of the Gear Guides Vince, Szabolcs, William, Rahul and Brionne. All of the Gear Guides have been very responsive and patient with my inquiries.
My situation was complicated because I had to coordinate the trade in of M series lenses.
I also wanted to be sure I ordered the correct products that I needed to accomplish my photography and videography goals.
My goals also changed during the process as I first wanted to buy only lenses, then added a carrying case, gear strap and a VND filter and holder.
I was especially pleased at the end of the process as I asked Vince to check my order before I finally placed my order. Vince found out that I had initially ordered the case for the regular iPhone 17 and not for the iPhone 17 Pro Max.
I am anxiously awaiting the arrival of my order.
I will continue to do research on the Moment site to learn how to use the equipment to take better and better photos and videos.
I am an experienced photographer but am new to videography.
Thank you for your help.
Paul Nakatani

It would have been very helpful to be able to chat with the specialists on the phone.

Wasn’t sure what parts to get for my iPhone 17 Pro Max, so I sent a request to customer service. They got back to me with great information and clear instructions to ensure that I got the right parts. After I made my selection, they verified that everything was correct before the order was placed. Great team support!

The moment team is the best and are always helpful and it’s one of the reasons why I will continue to be a Moment member.

Great customer service! Only bad point is about the fees for sending but it should evolve in the coming weeks as I have been told. At least they are transparent!
Answers are quick and not robotic. Great value! Hope their products will be as good as their customer service.

There was a shipping snafu upon placing my order online and a member of your team, Rahul, resolved it / fixed it within the hour! Impressive and professional service - I am looking forward to becoming a member and traveling down that photographic path with you. Honestly & sincerely, Jonathan

Great customer support experience.
Thank’s a latte.

Impressive customer service! Definitely made me a huge fan of this company. Thank you for everything.

I purchased the case and anti-glare filter for use in the field, mainly shooting fly fishing content. While the shipping times we a bit longer than expected, I am a full Moment convert! What an amzing product, it really opens the potential for shootin on iphone. The parts work together in true symphony and the glass on the lens is high quality.

I actually dropped my phone and cracked the lens. Customer service replied to my questions in less than 24 hours and have been SUPER responsive on finding a solution for the lens.

I'm very impressed with this company overall and will be loyal for years to come.

Awesome products and great support!