From the ordering, discount codes to the fantastic range of products. The order to delivery experience was smooth and fantastic. Delicious quality caviar and Spanish sea bass and would order again. Wo... See more
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It’s great but im little bit sad bcoz in my previous two order they delivered not completely my place order, so they have to come again twice😊. But it’s okey no one is perfect..sometimes things happe... See more
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The food is great , I like the panettone and salmon that I had ordered. your customer service answers and react promptly to my questions, only I can’t see my order and trace my delivery on your websi... See more
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My 2 frozen fishes remain frozen on delivery in the Styrofoam box and my other product was packed and padded very well. The glass jar was not broken on delivery . The fish is excellent too. Very... See more
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Company details
Written by the company
Longino & Cardenal è un punto di riferimento per la ristorazione di alta qualità. Attraverso un’attività di scouting finalizzata all’eccellenza e all’innovazione, ricerca in tutto il mondo cibi rari e preziosi per portarli sulle tavole dei migliori ristoranti, alberghi e consumatori amanti del cibo gourmet
Contact info
Via Ambrogio Moroni 8, 20005, Pogliano Milanese, Italy
- customercare@shoplongino.it
- shoplongino.it
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 45% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Longino & Cardenal Spa
Dear Tarek,
thank you for sharing your excellent experience!
L&C Team
Reply from Longino & Cardenal Spa
Dear Michael,
we appreciate your feedback, thank you so much!
L&C Team
Perfect Delivery time delicate food
Perfect deltime delicatessen food appreciate by my guests
9 June 2024
Reply from Longino & Cardenal Spa
Dear Mariano,
we're so happy, thank you very much.
Let's aim for 5 stars!
L&C Team
Reply from Longino & Cardenal Spa
Thank u so much!
L&C Team
Reply from Longino & Cardenal Spa
Dear Tom,
a big heart for you!
L&C Team
Reply from Longino & Cardenal Spa
Dear Customer,
thank you, a big heart for you!
L&C Team
Nice people but the order took 2 weeks…
Nice people but the order took 2 weeks to be delivered and only half of it actually was, so I cancelled the remainder. So I may well like the guys but as a business and service quality I’m afraid not.
12 April 2024
Unprompted review
Reply from Longino & Cardenal Spa
Dear Ivan,
we are very sorry for the problem, please always reach out to our Customer Service team who is always ready to solve and find a solution.
Feedback like yours are important to improve more and more!
L&C Team
Fantastic service as always
Fantastic service as always. Same day delivery of outstanding products. Communication top notch even on the biggest public holiday of the year in Dubai.
11 April 2024
Unprompted review
Reply from Longino & Cardenal Spa
Dear Peter,
your feedback makes our hearts full of joy and pride, thank you!
L&C Team
It’s great but im little bit sad bcoz…
It’s great but im little bit sad bcoz in my previous two order they delivered not completely my place order, so they have to come again twice😊. But it’s okey no one is perfect..sometimes things happen…. Products are very much good quality and the box packaging I like it . Business WhatsApp number is great too they reply back ahead when I contacted them very accommodating….. 😊
25 March 2024
Unprompted review
Reply from Longino & Cardenal Spa
Dear Lourdes,
thank you very much for sharing your experience with us, it's important to us to give our customers good service and support. Until the next purchase!
L&C Team
Reply from Longino & Cardenal Spa
Dear Susan,
a big heart for you!
L&C Team
Reply from Longino & Cardenal Spa
Dear Shiue,
thank you for sharing your experience with us, surely your feedback help us to improve more and more!
L&C Team
Ordered and delivered as they stated.
22 December 2023
Unprompted review
Reply from Longino & Cardenal Spa
Dear Kareen,
thanks for sharing your experience with us, see you next time!
L&C Team
They send me wrong order and no answer…
They send me wrong order and no answer and they don’t even back to me
9 December 2023
Reply from Longino & Cardenal Spa
Dear Chaima,
we are sorry for the inconvenience, to make clear any information or problem please always contact our Customer Service at email: orders.dubai@longino.it
Thank you for your cooperation!
L&C Team
Great service & quality
Great service and speedy delivery - ordered Monday morning arrived Tuesday morning. We are outside of Rome and not the easiest place to find.
Everything was in perfect condition. Will be placing another order later this week-
20 November 2023
Reply from Longino & Cardenal Spa
Dear Mark,
thanks for sharing your experience with us, see you next purchase!
L&C Team
Average experience
Italian Bistecca Beef was too tough despite cooking it medium/rare. Caviar was so fishy and salty which did not enjoy. The lamb suckling though was the star of the order as it was superb.
18 November 2023
Reply from Longino & Cardenal Spa
Dear Customer,
thank you for sharing your experience, we are very happy to read abount the star-lamb however we are sorry if you were not fully satisfied about the other products, we hope you can give us a second chance!
L&c Team
Not bad
Overall not bad except the delivery guy has some attitudes and he missed one of the boxes, after I asked about the missing item then he went back to pick up from truck and brought it back.
14 November 2023
Reply from Longino & Cardenal Spa
Dear Sue,
thank you for sharing your experience with us!
We are sorry for the little inconvenience, we are glad that everything was solved.
Best regards,
L&C Team
Reply from Longino & Cardenal Spa
Dear Customer,
thank you for sharing your opinion, definitely precious for us to improve more and more!
L&C Team
The use of discount code is not…
The use of discount code is not friendly, so I missed my discount in my last order. There is always items not available after placing order! Mess up my plan.
22 September 2023
Reply from Longino & Cardenal Spa
Dear Thomas,
Many thanks for your feedback, we are sorry about what happened.
Regarding the availability of our items, the freshest ones are not on stock, as to guarantee their quality we order them upon every order.
Sure, the availability date should be stated near the item, and likely in this case some info was missing. We are constantly checking and improving the data listed into our website, so that is why your feedback is so important to us
About the discount code, we are checking if any technical malfunction happened. Anyway in the meantime we have refunded you the discount amount in the “Store Credit” of your account: you can this for your future orders.
Thank you again for your feedback!
Longino & Cardenal team
Excellent products as usual.
13 September 2023
Reply from Longino & Cardenal Spa
Dear Jocelyn,
a big heart for you!
L&C Team
efficienti e di qualità
precisi, puntuali, efficienti e cortesi. Sempre tutto al top e con tempi super ridotti. Bravi!
15 September 2023
Reply from Longino & Cardenal Spa
Gentile Gianna,
grazie mille, il nostro impegno è ripagato e appagato da commenti come il suo!
Il Team L&C
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