From the ordering, discount codes to the fantastic range of products. The order to delivery experience was smooth and fantastic. Delicious quality caviar and Spanish sea bass and would order again. Wo... See more
Company replied
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See what reviewers are saying
It’s great but im little bit sad bcoz in my previous two order they delivered not completely my place order, so they have to come again twice😊. But it’s okey no one is perfect..sometimes things happe... See more
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The food is great , I like the panettone and salmon that I had ordered. your customer service answers and react promptly to my questions, only I can’t see my order and trace my delivery on your websi... See more
Company replied
My 2 frozen fishes remain frozen on delivery in the Styrofoam box and my other product was packed and padded very well. The glass jar was not broken on delivery . The fish is excellent too. Very... See more
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Company details
Written by the company
Longino & Cardenal è un punto di riferimento per la ristorazione di alta qualità. Attraverso un’attività di scouting finalizzata all’eccellenza e all’innovazione, ricerca in tutto il mondo cibi rari e preziosi per portarli sulle tavole dei migliori ristoranti, alberghi e consumatori amanti del cibo gourmet
Contact info
Via Ambrogio Moroni 8, 20005, Pogliano Milanese, Italy
- customercare@shoplongino.it
- shoplongino.it
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 45% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Orders
I love ordering the wild caught salmon from Longino, quality and taste are superb!!!
11 June 2025
Unprompted review
Reply from Longino & Cardenal Spa
Thank you so much!
LC Team
Reply from Longino & Cardenal Spa
❤️ We hope to see you again!
LC Team
I like 90 % of your products
I like 90 % of your products, unfortunately many products are unavailable, and even more disheartening was that I had to argue for a long time for un-fresh products.
Today I was "redirected to the List" TWICE, why?
15 April 2025
Reply from Longino & Cardenal Spa
Dear Diana,
thank you for the feedback and we are sorry about your experience on the unavailable items.
As we working on to be better in providing fresh and good quality products, there can be struggles sometimes to have the availability from suppliers across the world.
In such case, we are always open to credit back to you or provide replacement / alternatives as you wish.
Thank you for your understanding!
L&C Team
Reply from Longino & Cardenal Spa
We are very sorry if your experience was not positive.
Our Customer Care has tried to contact you to remedy it. We work hard to give our Customers a shopping experience and products that live up to expectations.
We hope we have a way to make it right, thank you!
L&C Team
Good quality merchandize and delivery.
3 April 2025
Reply from Longino & Cardenal Spa
Dear Nicolae,
a big heart for you!
LC Team
the site is a click bait and a scam
the site is a click bait and a scam. placed an order online, gave my personal and credit card details and then they refused to fulfill my order and gave some bs reason. horrible experience and highly unprofessional. won't ever place an order with Longino & Cardenal again and don't recommend this place!
3 April 2025
Reply from Longino & Cardenal Spa
Dear Customer,
We are deeply sorry to get this feedback:
On our side we can assure that We always try to fulfill all the orders in the shortest time possible in order to give to all the clients a smooth experience.
In your case sadly, after checking with our supplier, the items were not available at the moment of your order, so we refunded it to you immediately, also we enclosed you a copy of the refund.
In case you would like to place a new order again with us, We would be more than happy to provide you with more details in advance on the items available, you just need to contact our customer service.
Thank you so much
Longino HK Team
Amazing products but better customer…
Amazing products but better customer service experience! Always on time, and the drivers are always polite and very happy to while delivering. such a delight!
12 February 2025
Unprompted review
Reply from Longino & Cardenal Spa
Dear Rujie,
thank you ❤️
L&C Team
Fantastic products and service
Fantastic products and service. The quality of the meat was second to none especially the Italian Fassona steaks. highly recommended
9 April 2025
Unprompted review
Reply from Longino & Cardenal Spa
Dear Peter,
thank you sooo much!
See you soon.
Il Team L&C
Exceptional food quality
30 November 2024
Reply from Longino & Cardenal Spa
Thank you sooo much!
L&C Team
Reply from Longino & Cardenal Spa
Thank you soooo much!
LC Team
Never received my order
15 November 2024
Great products of highest quality and…
Great products of highest quality and delivery always on time and effortless.
1 November 2024
Reply from Longino & Cardenal Spa
Dear Ilaria,
a big heart for you! See you soon.
L&C Team
Reliable supplies of food and good service
Company provided the exact product that I was looking for in reasonable time and adjusted fine tuning to my preferences.
the product that we consumed was of eccellenti quality and needles to say about our guests satisfactory comments.
Differently will repeat the order if this Segovian Cochinillo, as well as trying new products.
10 October 2024
Reply from Longino & Cardenal Spa
Dear Daniel,
thank you very much for sharing your experience with us.
We are glad that you are satisfied with our products, we do our best to be able to provide service that lives up to expectations. See u soon!
L&C Team
The recipes with all the ingredients at…
The recipes with all the ingredients at the click of a button makes it so much easier to prep!
23 September 2024
Reply from Longino & Cardenal Spa
Dear Eugene,
what a pleasure, thank you!
L&C Team
You can improve by not making false…
You can improve by not making false promises on delivery - you gave 2 delivery dates which you did not honour and i am waiting to see the third . You take far too long to deliver (if)
1 September 2024
Reply from Longino & Cardenal Spa
Dear Kishhan,
thank you for sharing your experience with us.
We are sorry for the situation, we always try to ensure timely supply but we do not hide the fact that we also depend in part on Mother Nature and supplier availability.
Our Customer Service has been active in order to remedy this as soon as possible.
L&C Team
There wasn’t an exact time of delivery
There wasn’t an exact time of delivery. Firstly when I made the purchase there wasn’t any delivery time shown not to mention I can pick my favourite delivery time. Then in my order it was shown around 3 weeks later it is intact very fact especially it’s about food! And then some one called me that the delivery will be within a week. Again you can expect we’re always at home to stand by the products anyhow I was manage to standby on the expected delivery date. The worst is it didn’t show up and was delayed for a day or two. Other than that food is okay
24 August 2024
Reply from Longino & Cardenal Spa
Dear Karen,
thank you for sharing your experience. We are sorry for the inconvenience, we always do our best to satisfy our Customers' expectations.
We are glad that the products are ok. Your review definitely helps us to improve more and more and take action on the weaknesses.
LC Team
Reply from Longino & Cardenal Spa
Dear John,
thank you so much, see u soon!
L&C Team
Good food quality and good delivery for…
Good food quality and good delivery for chilled or freeze good
17 August 2024
Reply from Longino & Cardenal Spa
Dear Edmund,
a big heart for you!
L&C Team
The caviar and Sicilian red prawn was…
The caviar and Sicilian red prawn was very good both in quality and price, definitely will shop again!!
7 July 2024
Reply from Longino & Cardenal Spa
Thank you so much! We are really proud to read your feedback :)
L&C Team
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