Difficult to write a full review as I haven't yet received my handles ordered on 3rd April. Apparently according to the tracking service, they've been sat with Yodrl since 8th April. Hopefully I'... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
The customer service is very responsive. We had an issue with the order and were able to discuss and resolve in short order. And we talked with a real person on day one - not a chat bot. It was reassu... See more
Company replied
Order 34545. We were able to find walnut knobs for our bathroom vanity. The knobs look great.
Company replied
I’m genuinely impressed with Goldenwarm. The product quality exceeded my expectations—everything arrived exactly as described, well-made, and clearly built to last. Shipping did take a bit long... See more
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3.2
Average
191 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 1 week
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The handles were absolutely beautiful…
The handles were absolutely beautiful and well made. Very easy to install. I used them in my office on a new built-in and it made the whole room. This company also has excellent customer service and wants you to be completely satisfied with their products.
23 May 2025
Unprompted review
Reply from Goldenwarm
Dear Customer,
Thank you so much for your kind and thoughtful review! We are delighted to hear that the handles not only look beautiful and well made but also helped transform your office space. It’s wonderful to know that they were easy to install and met your expectations.
At Goldenwarm, we truly care about our customers’ satisfaction, and your positive feedback about our customer service means a lot to us. Please don’t hesitate to reach out if you need any assistance in the future.
We look forward to serving you again and helping you create more beautiful spaces!
Warm regards,
The Goldenwarm Team
Beautiful quality
I found these on a Pinterest board and did a Google photo search to find where to buy them. So beautiful just like jewelry. Delivery timing was as expected since it was coming overseas and you can track it.
12 March 2025
Unprompted review
Reply from Goldenwarm
Dear customer,
Thank you so much for your wonderful review!
We're thrilled you discovered us through Pinterest and that our handles lived up to your expectations — comparing them to jewelry is the highest compliment we could ask for!
We're also glad the international delivery went smoothly for you.
Thank you again for your support and trust!
Simple and Stylish
This wardrobe handle has a stylish design, is easy to install, and is of good quality. I wish there were more color options. But if you just want classic colors, you'll basically get it here.
15 April 2025
Unprompted review
Reply from Goldenwarm
Hello,
Thank you so much for your kind words and thoughtful feedback!
We're glad to hear you found the handle stylish, easy to install, and of good quality.
We appreciate your suggestion on offering more color options — it's a great idea and something we’ll definitely consider for future updates.
Thanks again for your support!
Zero stars. Stay away!
I would give them zero stars if it was option. I ordered a cabinet pull and was quoted a 10-14 day delivery time. After 3 weeks, I find out the item hadn’t even shipped. I asked for a cancellation of the item before it shipped and they refused. They said I could return if I didn’t like it. The item shows up and looks nothing like the photos and doesn’t match anything else in that finish, plus it feels cheap. I asked them to send me a label to return. They tell me I can keep the item and they’ll issue me a full refund. However, they say I need to leave them a five star review on Trust Pilot. I tell them I am not leaving a five star review when I didn’t have a positive experience with the product and it that it was illegal for them to demand I do. They then tell me they will not offer the refund anymore. Scammers. Never buy from this company.
21 May 2025
Unprompted review
Reply from Goldenwarm
Dear Customer,
We’re truly sorry to hear that you were disappointed with your experience.
After reviewing your order details, we found that the delivery was within the stated timeframe on our website, and we also clearly note that cancellations are not possible once an order has been shipped. We understand this may have caused inconvenience, and we’re sorry for that.
As for the product quality and finish, we strive to represent our items accurately with detailed photos and descriptions. However, we respect that expectations can vary and we’re sorry the item did not meet yours. We always aim to resolve such concerns fairly and respectfully.
Regarding the review and refund: we do occasionally offer refunds without requiring a return as a gesture of goodwill. While we do appreciate customer feedback, a refund should never be contingent upon a review. If there was any misunderstanding on this, we sincerely apologize. We are reviewing this matter internally to ensure our communication is clear and compliant with all guidelines.
Please feel free to contact us directly, and we’ll be happy to work with you to find a resolution.
Sincerely,
Love my new kitchen cabinets handles
I love my new cabinet handles they looked elegant and classic in my kitchen!They arrived fast and well packaged
21 May 2025
Unprompted review
Reply from Goldenwarm
Hello,
Thank you so much for your lovely review!
We're thrilled to hear that you love your new cabinet handles and that they added an elegant and classic touch to your kitchen.
It’s also great to know they arrived quickly and in perfect condition.
We truly appreciate your support!
They have beautiful handle pulls for…
They have beautiful handle pulls for cabinets and they have excellent price on handles I would recommend this company and there products very satisfied customer
16 May 2025
Unprompted review
Reply from Goldenwarm
Hello,
Thank you so much for your wonderful feedback! We’re thrilled to hear you love our cabinet handle pulls and that our pricing met your expectations. Recommending us means the world to our team—it’s customers like you who make what we do so rewarding.
If you ever need anything in the future, don’t hesitate to reach out. We truly appreciate your support and are so grateful to have you as a satisfied customer!
Warm regards,
I loved the quality and color of the cabinets handles.
I loved the quality and color of the cabinet handles, and above all, how quickly they arrived and without any problems.
14 May 2025
Unprompted review
Reply from Goldenwarm
Hello,
Thank you for taking the time to share your kind words! We’re delighted to hear that you love the quality and color of your cabinet handles—and that they arrived quickly and without a hitch.
Providing a seamless experience is always our goal, so your feedback truly means a lot to us.
It was a pleasure serving you, and we hope you’ll think of us for any future needs. Wishing you all the best!
Warm regards
I placed an order for cabinet handles…
I placed an order for cabinet handles for a new home. The order said it was shipped within 24 hours and gave me a tracking number. 3 weeks after I can not get anyone to answer from company and the tracking number says it's in New York and no new updates. I'm contacting my credit card Monday and reporting it as a fraud and requesting a 100% refund.
24 April 2025
Unprompted review
Reply from Goldenwarm
Hi,
Thank you for reaching out. We completely understand your concerns.
Just to clarify, we actually received and replied to your emails promptly — once on May 8th and again on May 11th — both times providing you with the latest tracking updates. Please kindly refer back to those emails for the full details.
According to the latest tracking information, your package was delivered to your mailbox on May 14th. We recommend double-checking the mailbox and surrounding areas. If you still can’t locate it, you may also want to check with others in the household or your local post office.
Let us know if you need help verifying the delivery.
Best regards,
Terrible experience
Terrible experience and company. I got email from them that they can’t complete my order because some of the items are out due to material issues. I asked to be fully reimbursed. No answer for over a week and I placed over $500 order through their website. Stay away from this company…. They seem aweful
21 April 2025
Unprompted review
Reply from Goldenwarm
Hi,
We sincerely apologize for the inconvenience you’ve experienced and understand your frustration. We strive to offer the best service and regret that we didn’t meet your expectations this time.
Regarding your order, we are currently working to resolve any material issues, and we deeply regret any delays in communication. Please know that your refund request is important to us, and we are doing everything we can to address it promptly.
We will make sure your concerns are handled immediately.
Thank you for your patience, and we appreciate your feedback as it helps us improve.
Best regards,
Not a genuine company ,beware !!!!!
This company isn't genuine & you need to avoid at all costs .l ordered some gold wardrobe handles that arrived direct from China & were nothing like advertised ,extremely cheap quality ,l have contacted them at least 5 times about this ,they offer constant discounts to keep then & if you decide not to they say you need to ship back to China at your own expense ,do not purchase anything from this company ..
24 April 2025
Unprompted review
Reply from Goldenwarm
Hi,
We’re truly sorry to hear about your experience, and we appreciate you bringing this to our attention.
Our goal is always to provide high-quality products and customer service, and we regret that we fell short in your case. We understand your frustration regarding the product quality and return process, and we’re reviewing your communication history to see where we could have handled things better.
We strive to make this clear and ensure our listings reflect the actual product accurately. That said, if the product you received did not meet your expectations, we’d still like to make things right.
Please feel free to reach out to us directly again — we’re happy to offer a resolution that works for you, whether it’s a replacement or further compensation. Your satisfaction matters to us.
Sincerely,
brass fridge handle
Ordered a handle for a drinks fridge in gold, unfortunately it didn’t fit, contacted the company and the matter was resolved for both parties, so no issues here
21 April 2025
Unprompted review
Reply from Goldenwarm
Hello,
Thank you for your 5-star review! We're glad to hear that the issue was resolved to your satisfaction.
If you ever need anything else in the future, feel free to reach out.
We truly appreciate your feedback and your support!
Don’t order here
Shipping took nearly a month & I had a deadline so I had to get hardware elsewhere.
Just now they’ve informed me that in order to refund I will have to send the items to china at my own expense - which will be greater than the amount owed for the return.
18 April 2025
Unprompted review
Reply from Goldenwarm
Dear Customer,
We sincerely apologize for the delays and inconvenience you experienced with your order.
We understand how frustrating it is when shipping issues impact your deadlines, and we regret that we fell short of your expectations.
Regarding the return process, we’re sorry for any confusion or added frustration. While our standard policy requires returns to be sent back for refunds, we’d like to explore a better solution for you.
Please contact our support team directly at claire@goldenwarm.com so we can address this personally and find a resolution that works for both parties.
We value your feedback and will use it to improve our shipping and return processes. Thank you for giving us the opportunity to make things right.
Best regards,
AVOID AT ALL COSTS
BEWARE RETURNS TO CHINA
If I had known that returns must be made to China (at great expense), I would never have ordered from this company.
The website gives no indication that it is is is not stated on their website which is very poor customer service.
15 April 2025
Unprompted review
Reply from Goldenwarm
Dear Customer,
We sincerely apologize for the frustration caused by our return policy.
You’re absolutely right—this should have been clearly communicated on our website, and we regret that it led to a negative experience.
Transparency is important to us, and we’re taking immediate steps to update our policies and ensure this information is prominently displayed for future customers.
Regarding your return, we understand that shipping costs to China can be prohibitive. Please reach out to our support team at claire@goldenwarm.com so we can explore alternative solutions, such as a partial refund or store credit, to avoid further inconvenience.
We appreciate your feedback, as it helps us improve. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust.
Best regards,
I ordered some wardrobe doors handles…
I ordered some wardrobe doors handles from Goldenwarm, they arrived with in a week. The handles are really good quality and exactly what I was looking for. I unfortunately ordered the wrong size, I will definitely be re ordering in the correct size. Customer service team have been really helpful!
9 April 2025
Unprompted review
Reply from Goldenwarm
Dear Customer,
Thank you for taking the time to share your positive experience with us.
We’re delighted to hear that you are pleased with the quality of our wardrobe door handles and that they arrived promptly.
Mistakes happen, and we’re glad our customer service team could assist you. We look forward to your reorder and are always here to help with anything you need.
Warm regards,
The Goldenwarm Team
Don’t use this company
Despite the name and only shipping to the UK, this is not a UK based company. If you change your mind when your order arrives and the item isn’t quite right, and want to return something, you are expected to send it back to China. Nowhere in their returns policy do they say returns must be sent to China. I am happy to items back to a UK address at my expense, I am not asking them to cover the shipping for an item that is not faulty. It also took a week before they would even provide me with that address.
19 March 2025
Unprompted review
Reply from Goldenwarm
Hi,
We’re very sorry to hear about your experience and truly regret any frustration caused.
We understand that the return process may not have been as clear as it should be.
We appreciate your feedback and will work on improving the clarity of our return policy.
That said, we always strive to assist our customers in the best way possible.
If there’s anything we can do to make this right for you, please reach out to us directly—we’d be happy to help.
Best regards,
Great quality handles at a great price
Drawer pulls are stylish and add character to my furniture. Shipping took a bit longer than expected, but worth the wait.
4 February 2025
Unprompted review
Reply from Goldenwarm
Hi,
Thank you for your kind words!
We're thrilled to hear that you love the quality and style of the handles. We appreciate your patience with the shipping time and are glad to know it was worth the wait.
Enjoy your new drawer pulls, and let us know if you ever need anything else!
Best regards,
Arrived on time and price fantastic
Arrived on time , service and price excellent. Little dubious with reviews saying long delays but I was prepared to wait. Took about 9 days so brilliant
13 March 2025
Unprompted review
Reply from Goldenwarm
Hello,
Thank you so much for your kind words! We're delighted to hear that you’re happy with the service and pricing. We truly appreciate your patience and trust in us. If you ever need anything in the future, we’re always here to help!
Most elegant, beautiful drawer pulls
I recently ordered Luxury Zinc Alloy Cabinet Handles in tea gold and once again impressed with the quality and delivery. I had installed their drawer pulls for my kitchen almost a year ago and they still look brand new ( no fading or losing color). These ones look beautiful and goes so well in my master closet which has a vintage look. Absolutely love and 100% recommend these products
10 March 2025
Unprompted review
Reply from Goldenwarm
Dear customer,
Thank you so much for your wonderful review!
We're thrilled to hear that you love our Luxury Zinc Alloy Cabinet Handles and that your previous purchase still looks as good as new.
It’s great to know they complement your master closet’s vintage look perfectly!
We truly appreciate your support and recommendation. Enjoy your beautiful space!
Avoid at all costs
Avoid at all costs. I don't know if I'll ever receive my items. Been waiting weeks for a simple order, their return emails are a joke.
Scum.
7 March 2025
Unprompted review
Reply from Goldenwarm
Hello,
We sincerely apologize for the delay and any frustration this has caused. We understand how important timely delivery is and are actively looking into your order.
Could you please provide your order number so we can check the latest shipping status for you?
We appreciate your patience and would love the opportunity to make things right.
Terrible service…
The service I received from Goldenwarm was nothing short of appalling. The item and showed as in stock and available for delivery within6-10 days. After three weeks of waiting I contacted them to be told the item was out of stock but could be shipped a week later. I agreed to wait. I wasn’t advised that item had been shipped until I chased them again. Over five weeks after my original order a package arrived containing only part of my order. Again only after complaining was I advised that my order had been shipped in two parts. One five days after the first. Upshot is, if you want to know when you’ll get your item, or you want it delivered quicker than two months probably dont order from here.
21 February 2025
Unprompted review
Reply from Goldenwarm
Dear Customer,
Thank you for your feedback. We're truly sorry to hear about your experience and the delays with your order.
We understand how frustrating this must have been and appreciate your patience.
The delay was due to an unexpected stock issue, and we should have communicated more proactively about the shipping timeline.
We sincerely apologize for any inconvenience caused. Your feedback helps us improve, and we are working on enhancing our stock management and communication to prevent such issues in the future.
If there's anything we can do to make this right, please let us know.
We value your business and would love the opportunity to provide a better experience next time.
Best regards,
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